Was supposed to get curbside...after waiting awhile... had to go in to find out the system wasn't working. Maybe someone should have come out and told those of us who were waiting for curbside? Shout out to the person who was able to finally help me after MUCH rigamarole. read more

Best Buy - IT Services & Computer Repair Near Me - Louisville, Kentucky

Was sold 2 laptops (exact same) under the premise they would go on sale soon and we would be eligible for price match. Each time we see *the same* laptop (product is the same - - we click on the "buy again" link from our receipt in the app), the sku # is not the same, so they do not honor the price match. When I called Best Buy to complain about the fact that their site literally takes me to a product with a different sky # when I click on "Buy Again" - i got a "oh - you can't click on that, it doesn't work". This is massively misleading and appears to be done with intent. The product itself is great, but the premise under which we made the purpose feels like a complete scam. read more

Best Buy / Geek Squad At this moment, I could not be more disappointed. For the second time in 3 weeks, the appointment to deliver my new TV was canceled without notice. No phone call, text message or email to alert me of this nor give a reason. FYI: I live 12 miles from the store. I did however, the day before each time, receive both a call and text telling me to be home to take delivery of my TV. I've made several attempts to find out why this keeps happening. As of this moment I get no response from a human. Just recordings, Bots and on-line customer support chatters who say they can't help me. I highly recommend you do not buy anything that you can not put in your car and take home. Unacceptable read more

Whatever you do don't order anything from Best Buy if you want it to show up. I ordered a large TV on November 11th for delivery on November 29th. I got confirmation emails and then the day before a text saying it would be arriving between 7:30 a.m. and 11:30 a.m.. I gave up my Saturday morning to be home. When I woke I had a text saying it was expected at 8:15 a.m.. 8:15 came and went and no TV but I figured oh well, they have till 11:30. Then 11:30 came and no TV. The app didn't provide a good update and they didn't answer their phone and when I finally got through to them they said "Oh yes it's on the way don't worry it will be there". Then I kept getting updates saying that the TV was nowhere to be found and I called several more times. It's very difficult to reach their customer service and when you do they have no reliable information. I ended up having to cancel the order that day and they offered to ship it to me a week later but I needed it for an event that week that I had planned on for a long time so it completely left me in a lurch. I ended up going to the Walmart app and buying a TV and it came the next day. I highly recommend shopping at Walmart or Amazon they're much more reliable and have much better customer service and communication. read more

Bought 3 TVs 15 days ago, one had screen broken out of the box. Brought back to store they refused the return! Turns out you have 72 hours to return any TV! This store extremely rude, and the store manager does not interact with customers! read more

Best Buy fills a niche that's outlasted most other big-box electronic stores. Admittedly, I don't shop there as much as I used to since I tend to educate myself and shop smarter when it comes to purchasing electronics. Otherwise, if it's something more pressing and I can't wait for shipping, it's off to Best Buy I go. First off, this Best Buy is in an odd place, having to turn off the road and wind around through a parking lot to get there. Best Buy is an wonderland for a guy like me. Aisles of technology and electronics. I could literally go broke with everything I want. My most recent purchases were a Samsung Chromebook and a Viper Remote Start for my car. If you do enough research ahead of time it's easy to narrow down what you're looking for before even walking in the door. While I *like* to browse up and down the aisles, it's never a good thing. I get too distracted / wishful. Since the remote start requires installation, it was easy to book my appointment. They have all the information you need back in the Automotive area (along with some REALLY nice car audio, but I had to rein myself in...I was there for the remote start, not to upgrade my audio). Within 15 minutes. The staff here is usually pretty knowledgeable, and if they don't know the answer they know who to send you to. My biggest gripe about Best Buy is that they no longer carry music. Physical media. CDs. I'm a DJ and prefer to work w/CDs. I am NOT a fan of the laptop DJ, so I have vast amounts of money involved in my CD collection. Sadly, I can't get it at Best Buy any more. At the end of the day, however, unless you're doing your shopping online, Best Buy is your option, and I'm mostly OK with that. read more

The worst customer experience I have ever had with any business, without exaggeration. I am generally not one to complain but I feel like I have to let the community know what happened in my case. -Gave me my computer back in non-working condition after a data transfer. -Wouldn't take my computer back to see what was wrong with it after they broke it (drove there with an appointment and they still would not take it to look at it). -Canceled my appointment without any notification (no text, call email, etc.) -Told me I needed and sold me a $200 hard drive that I didn't need. -When I finally got my PC working again literally all of my programs were missing. Other files were there but disorganized. -Tried to sell me the tech protection plan and straight up lied to me about the benefits. Lady said the hard drive would be free if I bought the plan, it was not. Lady was corrected by a superior and I was charged the full amount. -When I initially brought my PC in they said I could do a trade in. I wanted to make sure of this so I explicitly asked 3 different employees. The first said yes, the second said no, and the third said yes, reaffirmingly. So I bought a hard drive and data transfer. When that was done they told me they can't do a trade in, so I had to pay the full amount for the new PC. I wouldn't have bought the new PC, hard drive, and data transfer if I knew they wouldn't take my old PC. This isn't the full story. I just posted these bullets for brevity. There is a reason they have 1.07 out of 5 stars on BBB with 20K+ reviews. I am never buying anything from any Best Buy again. Best Buy, if you're reading this, don't bother apologizing to save face or offering me money or gift cards. If you offered me $1K in cash I would not take it. You had several chances throughout this ordeal to make things right, and each time you either did nothing or made the situation worse. read more

BAIT AND SWITCH! Do not shop at this corrupt store! I placed an online order for an ipad air 3 on june 5 2024. I did not pick it up so my order in time. Best buy canceled it on june 11 2024. Best buy refunded my money back to affirm the credit company I used to pay for the order on june 12 2024. Then on june 14 2024 they recharged me for the item saying someone picked up the item according to their corrupt security. I said who, it wasn't me because the order was canceled on june 11 2024 due to me not picking it up. I Even got the better business bureau involved and got nowhere with best buy. Now I am force to pay for an item I never got or take a credit hit and face collections. I say avoid this place and buy from Amazon instead!!!!!!! read more

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I came by today to purchase a soundcard reader for my laptop. I could not get a salesperson to assist me. For years, I taught vocational skills to prison inmates, so I know something about retail and customer service. If I were the manager of this store, I would clean house. I bought my last laptop there, but I won't be back. Wait on your customers or bolt your doors and send everyone home. This is no way to run a business. read more

There is really nothing special about this store. Two locations serve this area and neither one really offers stellar service. It seems that they just want to offer products without great service. Normally, I can rarely find a staff person to help or answer any questions. Lately, I believe that Best Buy has been trying to accommodate customers' concerns. Because I must say that my two most recent visits were more pleasant than prior shopping excursions. More staff were available to help customers. In fact, everywhere I turned and in every department that I ventured, someone asked me if I needed any help. This attention was quite nice and reassuring. At least I knew that I would not waste time trying to find a staffer in my time of need... or in my time of ardent electronic desire. Though, even with this increased effort by the store, I will still just give three stars for average. This rating from me is mostly due to high prices of some of their products. However, even with this rating, I still enjoy visiting this location just to browse. read more

Bad process, bad people. Let it be known I was able to write this review while waiting in frustration. Ordered TV online for pickup. They have inventory in stock but tell me since I ordered it 58 min before close instead of more than 1 hr (online says pickup in 1 hr) the order won't be "ready" until tomorrow. So if I want my TV today, they would need to cancel my order and then place a new order here at the store. I work in operations for a living, so efficiency is my middle name. Why the heck can they not go grab it from the back and push the order through?? It makes no sense! Greeter at the front was extremely rude about this so I went and talked to another gentlemen who was nicer and said they would go grab it. Welp... that was 20 min ago and they're about to close in 5 minutes so let's hope I get my TV today. read more

Best Buy - Waiting for my TV - IT Services & Computer Repair Near Me - Louisville, Kentucky

they were very helpful!! gave us assistance action as we needed it, i didn't have to wait 40 minutes here unless the one on outer loop

I bought a remote start from this Best Buy early 2017 and it has never worked right. Not only that but they've screwed up my car's electrical system. The first installer literally put the unit in with duct tape, which melted nearly catching fire and it's been downhill from there. I've been in the bay for service on it no less than 20 times, and now they don't even have an auto bay so I have to travel a half hour even to talk about it because you can't get anyone on the phone and the local store won't even give my number to a manager to call me back. It's almost 2024 and the remote start doesn't even perform any of the functions it's supposed to and my battery won't hold a charge. Electronics are expensive - don't trust your money with these jokers. If something goes wrong it's "not my problem." And you'll never get ahold of anyone who will take ownership. read more

I would say the service was great. I would say that there was a person waiting to answer my questions. I would say I was greeted at the door. I would say I was taken care of at the register promptly. But no. I know some people don't like to be greeted. I for one am. Especially if I have questions. Instead I walk in and find like 4 clicks "gangs" of friends laughing and having fun speaking to each other. I did get the side eye like I was about to ask a question but I shouldn't because they are busy. You know doing nothing. But having a good time. I get it we all get to that point. Maybe because it was almost time for them to get off. I was at the camera section on the store 4 associates walked by me. Not one asked if I needed help. But hey I did google some things and read some info on the items I was looking at. If your customer service keeps going the this way. I see you going the way of "Toys r Us" brick and mortar building are going out of style and or broke. I don't ask for much just a little help and a smile even if you fake it. Fake it till you make it. Just saying. As a small idea. Maybe your registers should face the store instead of facing the door going out of the store. Maybe your associates will notice people standing in line. Or maybe it's just me. Just a thought. Yours truly Bats I say good day to you. read more

I went in looking for a screen protector and TV antenna- neither which I knew much about. I interacted with several staff members who were really helpful- including one who walked me across the store and found someone to talk to me about antennas. It's only 4 stars as they didn't have many screen protectors for my specific phone (they had many more for iPhones), but I'll definitely be back. read more

I think Best Buy has been going downhill for a while now with so many other stores offering better prices, but one of the things I remember about Best Buy growing up was the service. My husband wanted a Gameboy but didn't want the new switch because he's just feel reminiscent. I went to check out what they had and to see the PS4. I know a lot of people don't like to be greeted or bothered while they're shopping, but in this instance, I didn't know what I was doing or looking for. I walked around for about 15-20 minutes during which multiple employees made eye contact with me then quickly looked away. There were several cliques of employees just standing around hanging out instead. I then walked over to a guy just standing there staring at the door. I could see on his face that he was hoping I wasn't headed toward him. When I approached, he only turned his head and clearly didn't want to talk to me even though he was literally just standing around. I asked for his help and he LET OUT A SIGH. He then looked up what they had and I had to ask him to show me where it was for him to even do more. He then couldn't find what he saw in the system and proceeded to lecture me on how he can't understand why anyone would not want a switch. Maybe because my husband doesn't want to spend his life playing with video games. I'm never coming back. read more

I had a subscription for there service and I have been trying to cancel. I have called 7 times and they hung up on me 3 different times.

I have to be honest, I'm not a huge fan of Best Buy in general. I'm just not that into electronics, and a trip to Best Buy isn't really my idea of a great time. Now, my husband on the other hand really enjoys trips to this store, so I have been quite a lot. In my opinion it's a good store, it's just not my favorite place to go shop. We have purchased lots of electronics from this location though, including a few televisions, and everything has always been great! The electronics always work well, and the service we've received has always been pretty good. If you're in the market for electronics, I think this Best Buy location is a fine place to shop. read more

Bought open box 32" smart tv for my daughter's apartment and salesperson said geek squad checks product to make sure it works. Get home and screen is cracked! read more

Went to BB St. Matthews because it seemed the only place where I could actually see and try on a smart watch. The greeter was very nice and he even knew where the SW's where. All the Samsung ones you were able to try on but the Garmin watches were locked onto display and I couldn't see about the size and fitting my wrist. So weird, of course, there was no one around I could speak with. Finally a lady was digging around in a case by me and I asked if all the SW had safety features - I got a shake of the head - I then asked another question - the Blue Shirt shook her head again. She didn't even bother to stand up, so I was looking at her while she was squatted on the floor. Is this the example of great, knowledgeable staff, I think not. The only thing good about BB is you can return stuff easily, otherwise the employees are worthless, don't know what they are talking about and are unfriendly. read more

Best Buy is our go to spot for electronics. They just installed an outdoor TV for us a week ago and then a great new WiFi system yesterday. They were masked and worked fast. Can't say enough good things about this store's operation. read more

Geek squad Agent Michael came to my house and performed miracles for these two ole ladies that are tech clueless. He was very good to us and explained everything clear and concise. Great JOB!! read more

My husband and I decided to buy a new television for our living room. He looked online at reviews, as well as prices- then decided Best Buy was the place to go. We've been to the other location(outer loop) but this was our first time at this one. We were greeted immediately. My husband went straight to the televisions, while I went to look at tablets(doctors birthday is next month) I did get asked if I needed help(which I did) and was quickly helped with locating a specific tablet. My husband and I found a tv we loved, (and within our budget) and went to the employee that was at the register closest to the television. He answered all questions we had about the tv, loading it, cables required and warranties. He was very knowledgeable- my husband and I felt very good about what we were purchasing. We had to buy the tv, and then go back to pick it up(less than thirty minutes between leaving and going back to get it) because we had our children with us and couldn't fit a tv of that size in the car with them. The employee helped sort out the pick up and made it a very pleasant experience. read more

Best Buy - IT Services & Computer Repair Near Me - Louisville, Kentucky

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The worst sales experience I have ever had. I despise Apple products so I went in and told Eli I needed a new phone, tablet and maybe a computer. He refused to show me anything else but Apple. After a while I left and told him I would be back the next day. When I went back he had a salesman from the Apple store waiting for me which I told had already told him I wouldn't go into the Apple store ever again. He still wouldn't show me an Android. My fault I didn't leave. I ended up with an awful phone and iPad. Part 3 we went on vacation the next day, when we got back my husband went to the manager and told her about our experience to which she replied "your time is up". You had 2 weeks, you're out of luck. They had ulterior motives for not showing me anything else. BAD business, Bad sales, BAD service read more

Large Best Buy store in a busy area. Ran in the store the other day with a small list of things. The store was well lit and clean. More than one employee offered to help me. Found what I needed and got out of there just as quick as I could! read more

Ad said three months free Apple TV well not really. too many hoops to get it to work and only thing received so far is spam. No place to enter code in apple app. Don't do it! read more

Never trust Best Buy. Despite Samsung's poor reputation, I was convinced by a best buy rep to buy their newest Chromebook. Of course, after two months it basically doesn't work. So does Best Buy take responsibility for their product? Nope, they won't do anything but now suggest not buying a Samsung in the future. The worst customer service around. read more

Unknowledgable employees and rude managers. Best Buy was, 10 years ago, the epitome of great customer service and highly knowledgeable employees. Now they're no better than your average Walmart. read more

Can't beat BEST BUY if you're looking for salespeople that know what they're talking about! I guess it's because most of the people who work their seem to be tech geeks of some sort! They even have a resident Apple person who will guide you through your purchase. I've purchased Apple products at Best Buy versus the Apple store to take advantage of their same as cash financing. Great deal!!!!! read more

Stopped in to buy some giveaways for my company's employee celebration event. Kyle in the computer department was super helpful. I had three specific items I wanted to pick up. I wanted to get in and out. He was super efficient and made a normally stressful time a good one. We were in and out in about 20 minutes. I love getting items here because our employees love the latest and greatest technology gifts. read more

Ordered a gift online for next day in store pick up. I entered the store & got into the 'order pick up' line. Showed my ID and the order confirmation. Was promptly handed the item. In & out in under 3 minutes & no risk of porch package bandits! Easy peasy! read more

I used to love Best Buy. When not buying something, it was a really cool place to go and look around. I rarely go to Best Buy anymore since I order everything online. When I do go, it's usually because I'm in emergency mode and need a cable, hardware, or software. I'm really surprised that Best Buy hasn't went the way of CompUSA or Circuit City. Great! Best Buy is there for emergencies. My problem with this particular Best Buy is the inventory. On two separate occasions... -- One of them was checking online to see if they had a cable in stock. The website indicated that they had the cable. I go there to find that they don't have the cable in stock! Inventory issue #1. -- The other time I ordered a tv that the website said was in stock(for pickup)... only to be charged and emailed later to tell me they didn't have it in stock. The solution was to have it shipped to me days later so I decided to get a refund and take my business elsewhere. Inventory issue #2. In short, to be a electronics/technology company you'd think that they would have the inventory issues solved as it relates to their stores and website. In my opinion, that's wildly unacceptable. The staff allows me to feel okay about giving this location at least 2 stars. They're always nice which is how it should be. As far as any kind of tech advice... you have a 50/50 shot of receiving help from someone knowledgeable. read more

Poor customer service, poor responses to questions. They just want your money. Paid over $200 for a hard drive issue and had to come back within a week(04/30 - 05/07) for an issue they caused with my battery. I did not have a battery issue present upon bringing my computer to Geek Squad, yet they return to me a barely functioning shell of a computer. After visiting the store 3 times, a total of 7 hours & a half tank of gas, they tell me they can't fix the problem. So basically my laptop functions as a desktop because I can no longer remove it from power or it shuts off. Pathetic! Note to self: Google it & attempt yourself 1st - I'll probably do better. read more

I love going to Best Buy. One of my first jobs in high school was setting up the computer department store #284 in Elyria, OH. All of the shiny new electronics, mobile devices, computers, laptops, video game consoles, flat screen TV's, appliances car stereos and appliances you could ever want in one place. I go out of my way to drive here instead of ordering everything online. But almost every time I go, I end up sorely disappointed with the total lack of service or attention I get when I go to this store. I was looking for a simple USB to HDMI cord for a presentation I'm doing next week. I walked around in the mobile accessories area for about 10 minutes. No luck. I almost left the store, but then I decided to circle back through the computer section to see if I might find it there. Of course the one that I wanted was out of stock. There were more expensive options, but I wanted to see if another store had this cord. ..... crickets..... no help. After looking around a few more minutes, I went to the car, opened up my Amazon App and ordered a usb to HDMI cord for less than half the cost, a new screen protector for my phone, and a 3 pack of HDMI cords. They will be delivered to me on Sunday. Sorry, Best Buy. I tried. read more

This location is great. Read the reviews thoroughly because some people are just whining because a rep didn't hold their hand the entire time. I walked in and was astounded at the inventory. Like wow... this place has some high-end stuff you can usually only get online. Pretty awesome! I was there for a camera. The rep walked up to me- "hey, how can I help you?" Me- "Yeah, I'd like this camera please" "The new one just came out as well" *explains the differences to me very quickly Me- "Awesome, I'll take that one!" "Perfect, I'll ring you up right here...have a nice day!" Ba-da-bing, ba-da-boom. Ain't nothing to it read more

I bought a new lap top for my daughter and 2 mos later it won't turn on . Took it back to Best Buy and because I didn't buy a further warranty I'm out of luck . If she opened it Christmas morning and it didn't turn on I would still be out of luck. Won't buy from BB ever again. read more

Don't ever ever ever come here if you are in a hurry to return something. Way understaffed... Everytime Jason and I go for something small it's like a whirlwind of stupidity with other customers and staff. The workers are all running around, everyone looks lost and confused. This particular store has a large selection of tablets and laptops, I feel their primary focus is the computer area. Everything is well kept, or so it seems. They have large hanging signs to help point in the right direction, but all those do it get you to the area and then you are on your own! read more

I cannot say enough great things about this Best Buy. I have been dealing with a return issue since mid-January, and calling customer service never seemed to get me anywhere. I went to the store, and they were AMAZING. They stuck with me for over two months while we worked through everything with corporate. Thank you so much, especially to Matt, who was the main driver toward resolution. When I decide what I'd like to do with this gift card, you'd better believe I'm going to this store for the purchase. read more

Came in 30 minutes before closing with a broken phone but still holding onto hope that a data transfer was still possible and it was! Brandon came in clutch and helped get us set up. Walked out with a new phone 45 minutes later, which is impressive all things considered. read more

I have had many good experiences, at this Best Buy, and a few not so great. My recent experience was better than expected. I went in, to "just look", at the new iPhones. I was approached by more than one employee offering assistance. I decided, to go ahead and get the new phone, that day. It was a smooth, not too long experience. All of my questions were answered, even ones I didn't get a chance, to ask. They have certain employees that help, with certain phone carriers. The first person helping me, did not handle my carrier, but he was helpful and pleasant, and immediately got us an employee that could handle my transaction. They had an abundance, of phone cases, and I was able to try them on my phone, to make my decision, instead of waiting, to order something, online. I am very pleased, with my experience. Lauren even put my screen saver on, and it is perfect. read more