Derek replaced my iPhone 13 Mini battery and now I have a much more useful phone. I recommend you…read moreuse Phone Smart in Sonora for phone repair.

Great guy! Honest! Dropped my broken I phone off and got it back in an hour and a half !!read more

Quickly identified problem with phone and fixed it promptly. He used to be in downtown Seattle,…read morebut is now next to GameStop

DO NOT COME HERE!!!!! if only could give this place negative stars…read more They replaced the phone screen on an iPhone 7+ and the phone was still under warranty when it started ghost typing and opening apps on its own. After a lot of research this ONLY happens after A bad screen repair which was done by them. I took the phone in at 2 pm today because Nick told me I needed to have it in before 3 pm. I get there at 2:15 and he's closed for lunch until almost 3 PM. I bring the phone in and he was very rude initially but I let it go. Came back for my phone 45 mins later only to see that The same scratch was still on the screen that was there before the "replacement". I came back inside to ask him if the screen was replaced and he assured me that it was, even after I pointed out the scratch still being there and knowing for A fact he didn't touch it. He says he put A "used screen" on it that was better than the old one. This is after waiting for A new screen to ship to them. So I asked to see the old screen and he shows A screen that was clearly not mine. (I know by the scratch) after everything admits that he didn't replace the screen because the phone wasn't acting up while it was in there. He slapped on A tempered glass screen protector and said if the phone still messes up he will ACTUALLY replace the screen. What A lousy business to lie about having the screen replaced while he sat there and didn't do A single thing. I'm disgusted I will NOT be bringing it back after reading all of these reviews and this whole situation is inexcusable.

LIARS! Sold us an "UpGrade plan" then was told we had to pay off the phone to upgrade? Why take our…read moremoney for an upgrade plan? Then lie when we need a bigger phone forcing us to pay off the smaller one that was promised as upgradable? LIARS!

The fact that you took phone changes out of the store level and make customers call the 800 number…read moreis a joke. Add to that the reason I have to call and make changes is because your so called phone experts are damn liars is irritating to say the least. I see now why go phones are on the rise.

We ran in for an Amazon return and were greeted by Cameron. What a joy he was. He smiled and helped…read moreus. Very courteous and professional! He'll be manager someday. Refreshing to see a young man with such pleasant personality. Keep this guy if you can.

Definitely a great location to shop everybody's friendly. The store is well laid out and I can find…read morethings that I'm looking for.

Terrible customer service and non-competitive pricing. I plan to leave them after being their…read morecustomer for 25+ years.

I came into the Sonora store because my phone was having an intermittent issue. I explained that…read morethe problem comes and goes. The two employees working told me that unless they could replicate the issue right there in the store, they couldn't help. They suggested I go home, get my Apple charger and Apple earphones, and bring everything back to demonstrate the problem. When I asked whether they didn't believe me, the young man repeated, "If we can't replicate the issue, we can't help you." Since I pay for full insurance on the device, I expected some troubleshooting or at least guidance, but there was none. Later that afternoon, I called Verizon's customer service line and explained the situation again. I was transferred several times and had to repeat the issue with each person until I reached Verizon technical support. They identified the problem immediately and told me it would get worse, saying, "It just happens sometimes." They approved a replacement on the spot. Even with full insurance, the replacement cost $90, and when UPS delivered the device there was another $33 charge. I also learned that the insurance isn't handled by Verizon at all--it's Asurion--so you have to file a claim directly with them. I had hoped the in-store experience was an isolated situation, but after reading the reviews, it's clear it isn't. I'm sharing this so the store can improve training on how to handle intermittent device issues and better support customers who are already paying for protection. It would also help if the insurance coverage and actual costs were fully explained when people purchase their phones. If everything must be handled over the phone or online, then the store functions only as a sales location, not a service one.

Been a customer for about two years now, these are the best folks…read moreI've met thus far in this town. they set the model for what all businesses should aspire to,....customer service is second to none. they've made a customer for life out of me,...and i cant think of another business out here that i would rather throw my money at than CITY CELL WIRELESS!!!

The City Cell staff is very knowledgeable and helpful. Pricing for products and services is…read more competitive and in many cases better than other stores. Eddie, my "go to guy" is efficient and effective in identifying the problems and provides quotes and oftentimes secures the customer approval prior to work commecing. The store offers many different types and brands of phones, both new and older models, stocks a broad range of phone peripherals and offers many plans. For the musical enthusiasts, I enjoy that City Cel carries many brands of speakers and karaoke machines that are discounted for my business. I highly recommend City Cel as your first choice in anything related to phones and other miscellaneous items.

If I could give this place negative zero stars, I absolutely would. This has been the most…read morefrustrating and disappointing experience I've ever had with a repair shop. Two weeks ago, I paid to have my phone screen fixed here. The SAME DAY I left their shop, my screen started blacking out. I immediately called and reported the issue, and the guy told me to record it if it happened again and bring the phone back in so they could fix it. When I went back, they told me they didn't have the screen in stock and that they would "call me" once they got it. Days went by, my phone kept getting worse, and every time I tried to follow up it was one excuse after another. I was told to come back multiple times, only to find the shop CLOSED during business hours with no answer on the phone. When I finally did get ahold of the owner, instead of helping, he was rude, dismissive, and even hung up on me. I asked for a refund since they clearly couldn't fix the issue, but was told they "don't do refunds." I asked where is their posted sign that says no refund , since every legitimate business is supposed to display it, and was told they "don't need to have one." Basically, they take your money, do a poor job, and leave you stuck. They kept pushing me off, telling me "come back in 3 days," then "come back in 2 weeks," then just flat out ignoring my calls. After all this time, my phone is still not fixed, the money I paid, and I've only been treated with disrespect & rudeness. This place is completely unprofessional, untrustworthy, unreliable, and dishonest. Save yourself the stress and DO NOT trust McHenry Phone Repair with your devices.

Terrible customer service and they don't even have the parts in store I left my phone for a week is…read morewhat I was told then i didn't get it for over 3 weeks the prices are supposedly half off but it's really like 5% off compared to other places I'd honestly rather pay full price else where after my previous experience

I had the glass replaced on my camera today. I was greeted right away and everything was explained…read moreperfectly. The pricing was fair and the work was done in an hour! Thank you guys for fixing my phone!!

Very friendly, replaced my battery with one I had bought for my phone…read more They were fast. Very reasonably priced.

I came in with a screen that was repaired from another shop for an iPhone 15... the screen that I…read morehad on was making my phone turn on and off when it was charging and it would not hold a charge... I went to ATT and I had insurance on my phone so they sent me here... they fixed my cracked screen and put the actual iPhone screen on my phone not an off market, and my phone is 100% back to normal like its brand new. I almost thought I was going to have to buy a new phone because of the issues I was having, but no.. this place saved me. Thank you!

I request a repair through Samsung. This is the closest location. I schedule appointment and they…read moreoffer apt from 6-6:30pm. I came in time but they didn't even take a look at my phone or information about the case. The 1st thing said that they are closing and cant do anything today. So what is the point of offering the appointment when you already know you closing and cant even take a quick look at it or providing any information or fixing solution. All they do is kicking me out of the store and blaming that samsung didnt send them the claim and they are closing. They didnt even ask me what is wrong with my phone or check on my phone or even look at it. They just try to kick me out or having me to approve for them to open the phone completely just to get the options to fix and getting a quote. Then, charging me for labor to make sure they make profit up front. Never come back again

Great sub installed never treated as I was to small of a job or treat accordingly great install…read morefire down 12 Jo audio down fire thanks Rico &staff

Provided the information I needed. They will handle the installation of a security camera package…read morein my truck.