Go see Patti, i was avoiding upgrading my phone because of the hassel of getting all of my apps,…read moreemail etc working but she walked me through everything and the new phone is working perfectly after 45 mins

The most Awful customer service for an over 30 year Verizon Customer…read more That's what I get for not going to a corporate store. I am knot sure who the TCC owner is, but i do know for sure, I will be moving my account to AT&T on Monday morning, first thing. I ve never had any good experience at any Verizon store, but this guy could be in charge of teaching the rude Classes.

Terrible customer service! They sold me a defective $30 fast charging cord that only works…read moreintermittently and refuse to exchange it because it was 11 days past their 30 day exchange policy. I'm a 23 year customer ready to dump them. No wonder they're losing customers. Rude and arrogant.

The worst customer support of ANY big corporation there exist. They say they record the…read moreconversations to improve service but I guaranty you they never check for it. Not worth changing your carrier

I just went to an AT&T store in Vero Beach, FL to replace my glass screen protector. The customer…read moreservice representative was so unnecessarily rude. I was honestly just taken aback. What stood out most was his kirt response to a comment I made regarding the previous employee who sold me the screen protector. I mentioned he informed me the lifetime warranty allowed me to replace this at no charge (hence the reason I bought the somewhat pricey protector). The response? "No, he did not tell you that.." Just uncalled for and simply untrue. This was just one part of an entirely unpleasant experience, and I really just can't believe how unkind this individual was. I honestly don't think I'll ever go back. AT&T, do better!

I went to the store as it was close and the sales person was very nice! He assured me he would be…read moreavailable when my phone arrived to set it up and add the glass screen I also purchased. So, today it arrived early...HOORAY APPLE! However, now that they have their money can't call the store to set up a time and dealing with all these apps trying to set up a time and, of course, that is not working either! SO, valuable lesson. Next time, I go to BEST BUY as they actually have REAL customer service and they make it easy on the customer vs just take their money and then NEXT! I was also going to purchase the ear pods, and I will from BEST BUY where customer service REALLY matters!

The Worst Customer Service & Deceptive Sales Practices…read more In the middle of March 2022 I went into the AT&T store on SR60 to check out getting a new phone and new internet service. I was thinking that a bundle deal would possibly save me some money. I had a Samsung phone and did not want to be tied into a contract. I was very clear about this. My salesman David went to what I assumed was a manager, his name was Dana, to get advice on how to handle my request. Dana informed him that I could get $800 credit for my Samsung phone towards the new flip phone. I did not want to even pay $200 for a new phone and David went back to Dana. He asked me if I had AAA or AARP and I said I had both. He then come back to me and said I could get an additional $150 discount and the phone would only cost me $50 I would not be on a contract I could cancel anytime. This seemed to be a fantastic opportunity so I agreed. After my 1st billing cycle I came to find out that they took my phone and didn't give me an $800 credit. They gave me what will total and $800 credit after $30 a month for almost 3 years. This was never discussed with me at the time I was making a decision. This to me was a bait and switch. Very deceptive.Within the 1st 60 days the phone developed a white line on the screen.. I assume since I'm paying $17 a month for insurance on a phone that should be under warranty this would not be a problem. I went in to AT&T and saw my salesman David. David was very pleasant with me and tried to help me but again he went back to what I thought was a manager Dana for advice. Initially it was supposed to be covered under warranty and they would give me a new phone. Dana decided that the screen was cracked even though there's no crack on the screen itself he said it's not gonna be warranted because there's a crack behind the screen. I have no idea how it came to that conclusion but I'm not a cell phone expert.. He gave me a telephone number of the warranty place that I've been paying for and told me to call them. I sat down at the AT&T store and called from there. I found out that my deductible was $275 on a phone that was less than 60 days old. That was unacceptable. I went to Dana to remind him that the phone was sold to me never explained to me that I would have to pay for it for 3 years... it's a defective product and I was not gonna pay $275 additional.He was rude and told me that I had to pay the $275 there was nothing he could do about it. I. I then contacted AT&T who who were very helpful on the phone spent a long time with me to diagnose the phone and realize that it was under warranty but I would have to send the phone back to Samsung. Samsung would repair the phone but it would take 5 to 7 business days, and I would be without a phone for that amount of time. They told me the only one that could help me with the replacement phone would be the Carrier but the phone was under warranty. I went back when I found out Samsung did warranty the phone and spoke with Dana about getting a replacement. I have never been addressed in such a rude way. He was raising his voice asking me " what do you want me to do" .... I'm not a Cellphone representative, how would I know what to do? I'm presenting a problem and asking for a solution. Dana is definitely not management material, I say that because of the way he handled the situation. He raised his voice and was rude. When I told him that he was not acting like a manager, he was being confrontational and not trying to find a solution. At that point inform me he was not a manager. That was not hard to believe, since he was treating a customer in such a rude way. Other customers walked out of the store because of the way he was addressing me. I can't get anyone to take responsibility. I am the one that's going to have to purchase another phone so I am not without communications for 7 days. I'm a realtor and a recruiter, I cannot be without communication for a week. I wish I hadn't taken this ridiculou's & defective phone. I wish I was dealing with a company that stood behind their products. I wish I went into a store that had honest sales people. This location only cares about new customers coming in, they only want you buy the phone and go away, your on your own.. Beware. Go somewhere else.

Went in today we were waiting for a good 5 minutes they had two clerks with customers . They both…read morehave the worst customer service on earth I would of thought they would at least said we will be right with you but no all they did was look up and just continue working with thier customers. So we ended up leaving because we felt like we would be waiting they forever I have always had great service with AT&T but this location had bad customer service they need to be re train on how to greet customers.

Best AT&T staff yet. I came to this store with a complicated sign up for TV and Internet and have…read morebeen helped, with patients, by David Bailey. I have pestered him with questions over past week and I have been received with kindness and professionalism. I will recommend him, and this store, to all my friends and neighbors. Ron H.

From the owner: AT&T, serving over 81 million wireless customersread more

They are so incompetent. Can't answer simple questions about billing and couldn't/wouldn't set up…read moremy new phone

I have rarely dealt with such dishonest people in my life. Two times now, I was provided with…read morecompletely false information about the amount I would receive for older phones when upgrading to newer ones. In both instances, the managers were of no help at all in resolving my concerns. To date, the only way I was able to get any satisfaction was to file a complaint with the Federal Communications Commission (FCC) as neither the phone reps nor their supervisors were of any help at all. I am getting ready to file a second complaint with them now. As soon as my busy schedule allows, I will be switching to another carrier.