Update on my issue…read more I have one final payment left, and Verizon has yet to make any attempt to return the AirPods they owe me or issue a reimbursement. I'm left feeling frustrated and disappointed. I cannot, in good conscience, recommend this unsupportive company to anyone. It's unacceptable.

Internet connection service is great......however..... online account management and customer…read moreservice is a nightmare. Every month it takes apxt 1.5 -2 hours trying to access my account and customer service for support just to pay my bill !!!! So for that reason I have to give Verizon 1 star.

mark jason and sale associate was very nice when go to brands mart ask for…read more We had been waiting for our refrigerator for 4 weeks. no one try to give us any information that was satisfaction; we had made our mind up we was gone get our money and go somewhere else Mark Jason us with another and a delivery date which we never received from the other sales associat. Thank you,

I cannot say enough great things about Edwin Fuentes at the West Palm Beach BrandsMart!…read more I recently purchased multiple TVs, a Sonos soundbar and all of the accessories needed to complete my setup. Edwin made the entire experience exceptional from start to finish b/c delivery & install went seamlessly. He was incredibly professional, knowledgeable and patient throughout the process. What stood out most was his ability to explain the differences between the brands/products in a way that was easy to understand without ever making me feel pressured. He took the time to listen to what I was looking for, offered thoughtful recommendations and helped ensure that everything I purchased would work seamlessly together. In a world where great customer service can be hard to find, Edwin truly exceeded my expectations. His expertise, attention to detail and genuine desire to help made what could have been an overwhelming shopping experience enjoyable and stress-free. If you're shopping for electronics at BrandsMart, do yourself a favor and ask for Edwin Fuentes. He is an absolute asset to the company and because of him I'll definitely be returning for future purchases. Thank you, Edwin, for your outstanding service! 5+ stars across the board

Really rude staff that acts like they are doing a favor to the costumers some simple questions can…read morebe answered with simple solutions customer service is about understanding and finding the most appropriate solutions

Yesterday I decided to upgrade my device. I had Sprint in NY for years, and when T-Mobile came into…read morethe picture, I wasn't sure what to expect. I just went into the store to speak with an associate about my device, and L.T. was the one to give me a hand. He was able to help me pick out a new device, ensure I had the appropriate charging device, a good screen protector, and showed me how to restore my back-up so I didn't lose all my photos and contacts. He even made small talk with my dad while we sat around waiting for the system. He got me a new SIM card, and WOW, the service is incredible! I didn't even know what 5G was, I can't believe how much faster my pages will load when I'm using it in the same places I did a week ago. It's night and day. I'm incredibly impressed with the quality of phone service I received, and the level of customer service I received in the store deserves to be commended. As a former Restaurant General Manager, I fully comprehend how important it is to make sure your customers leave happy and to keep the business flowing, and these guys did just that. When I walked in TODAY because I had forgotten one of my items, they recognized me, addressed my concern immediately and resolved the situation without having to ask anything of me. I will continue to shop with T-Mobile. THANK YOU!

Mom and I were in WPB for Mother's day weekend...and decided to FINALLY upgrade our phones since…read morethe AT&T store was so close to our hotel. We were both running on Samsung Galaxy S3's..so it's been a couple of years since we got new phones. To our dismay, our store associate, Mike A. Jones, told us that AT&T no longer offers free phones with upgrades. However, he was able to look into our account and realized that we were on a legacy plan which wasn't saving us any money! He switched us to the new plan with more data, tossed in the two new phones (Galaxy 6'), and in the end, our bill will be comparable to what I was currently paying. I always love when sales associates find the best deals for customers even if it means that it won't affect their commission much. That was awesome. Mike was also kind enough to transfer over my mother's photos from her old phone (she only had about 500) to the new one when that service is typically not offered. So, in the end my mom and I got: 2 Galaxy 6', 2 protective cases, and 1 screen protector (which Mike so graciously installed onto my phone). All in all...this was a long visit to the store. SO GLAD that they have chairs and tables in the store! However, Mike's friendly and non-overbearing nature made the upgrade process smooth. Just wish that this could be my AT&T store home, but I live in MD and mom lives about 45min away from this location!

the ATT phone store at Forest Hill & Jog Road is telling people the wrong information to sell…read moreI-Phones. They tell you it will be 5.99 per month and its really 16.67 per month . The store manager Bjeon B said it would be 5.99 per month and today the store employee Yoel said it should be 5.99 per month and ATT bill shows 16.67 and it all depends on the plan you have. Older plans do not qualify after the store manager and employee's tell you it does qualify. Don't believe them, ATT will bill you a larger amount and will not stand by the store!

If you're looking to find tech people who will actually help to solve your issues, come here. The…read morestaff is courteous, fast and economical. My dad was having issues with his PC and this was the only place that solved it. They also sell lightly used devices if you don't want to pay full price for new products. I just bought a MacBook Pro here and very happy with my purchase! Check them out!

Excellent service and excellent prices. I took an iMac in there to have the hard drive fixed. I…read morecouldn't believe the price they quoted me. I felt like I was stealing. I got the computer home and it worked fantastic except a couple of days later the screen came loose. I took it back over there and they fixed it immediately and took care of the problem. I've not had any problems since and they were so nice about the entire experience. I highly recommend this repair shop.

Strange encounter. Went to have screen protectors replaced…read more Associate told us they usually just do one per visit. ? They were pretty worn so it's not like we go in there all the time to replace them. We really waited to replace them but they were absolutely torn up. Another associate comes by after he fixed the second one and was moving onto the third and said three? Wow, you're not gonna make any money this month! This is Customer service ? Highly inappropriate and we won't be going back.

worst store ever benito needs to learn customer service, manager anthony is cool actually tried to…read morehelp but the rest of them are the most smooth brained group of individuals ive ever seen. absolutely useless and rude

They repaired the smashed glass back of our iphone. When I…read morecalled they said about an hour, when we got there they said 2 hours and it actually took 24 hours. But who cares they did a great job at 150.00 vs Aplles quote of 450.

This location had the best customer service offered by the manager, Jay …read more After having multiple issues with my device , I was able to get solutions and fast ,the service I initially received wasn't the worst but I was satisfied in the end .

Fantastic store and great location. Sebastian is very helpful and gets you the best deals possible…read more Make sure to check out this store for your phone needs!

Your Gun Club Store sold us a phone that wasnt even connected when we left the store.Seventeen…read morecalls, five trips and nine hours later it was turned on. BOOST MOBILE SERVICE drops calls and wifi constantly and even though..they did a service check to check the area, and they said it was a compatible area , my service is horrible.I get texts two to five days later and they all come in at once and we dont know when they were even sent and its after the whole weekends over?!?Boosts Customer Service Team is more horrible than the Store that sold the phone,they dont understand when you speak plain english and just keep referring you back to the store after they have you do ten different technical tests on your phone.We paid almost 300.00 for a phone that barely works.The whol ordeal with Boost has been beyond horrible! Noone should have to spend over 35 hours on the phone to get a service that was paid for and promised to them.