Internet connection service is great......however..... online account management and customer…read moreservice is a nightmare. Every month it takes apxt 1.5 -2 hours trying to access my account and customer service for support just to pay my bill !!!! So for that reason I have to give Verizon 1 star.

Update on my issue…read more I have one final payment left, and Verizon has yet to make any attempt to return the AirPods they owe me or issue a reimbursement. I'm left feeling frustrated and disappointed. I cannot, in good conscience, recommend this unsupportive company to anyone. It's unacceptable.

worst store ever benito needs to learn customer service, manager anthony is cool actually tried to…read morehelp but the rest of them are the most smooth brained group of individuals ive ever seen. absolutely useless and rude

Strange encounter. Went to have screen protectors replaced…read more Associate told us they usually just do one per visit. ? They were pretty worn so it's not like we go in there all the time to replace them. We really waited to replace them but they were absolutely torn up. Another associate comes by after he fixed the second one and was moving onto the third and said three? Wow, you're not gonna make any money this month! This is Customer service ? Highly inappropriate and we won't be going back.

Worked with George to get my mother a new stacked Washer and Dryer. Quick and easy process and…read moreGeorge even found us an additional discount. Definitely recommend.

My washing machine went out a few days ago. After trying to fix it I finally decided to purchase a…read morenew one. Shopped around but Found the best deal at Brandsmart. On top of that got a $50 rebate. George from Tennessee who works in Appliances answered the phone when I called to find out if it was available. He was busy with another customer but called me back within 20 mins and confirmed that the unit was in stock and that today was the last day to receive the rebate. I went to the store and paid for it in person. George was helpful and a very nice guy. Glad it worked out. Now all I have to do is about 15 loads of laundry ! ...Thanks George

They repaired the smashed glass back of our iphone. When I…read morecalled they said about an hour, when we got there they said 2 hours and it actually took 24 hours. But who cares they did a great job at 150.00 vs Aplles quote of 450.

had to go back multiple times, still didn't fix the problem with my iPad. they look on YouTube. I…read moreshould have done it myself

Walking into an Apple Store when your current phone is broken feels a little like arriving at the…read moreemergency room carrying your own severed arm. There's stress. There's urgency. There's the quiet fear that someone is about to explain why this situation is going to cost the same as a small Caribbean vacation. So before visiting the Apple Store at The Gardens Mall, I checked the online reviews and honestly became a little hesitant. The feedback online painted a picture somewhere between "mild inconvenience" and "technological apocalypse." But I was nearby, desperately needed a new iPhone, had a gap in my schedule, and decided to roll the dice. I'm glad I did. First off, the location is incredibly easy to find, especially since it's right near the Bloomingdale's entrance at The Gardens Mall. No wandering through endless corridors wondering if you accidentally crossed into another county. The store itself is exactly what you'd expect from Apple: spacious, bright, sleek, and somehow engineered to make you feel poorer the longer you stand inside it. I was greeted quickly and paired with help almost immediately. Since I already knew what phone I wanted, I expected the interaction to be fast and transactional. Instead, what really stood out was that I genuinely felt served instead of sold to. That's an important distinction. The two employees who helped me were professional, patient, and extremely knowledgeable. They walked me through the purchase process, transferred the data from my broken phone to the new one, and even helped with the switch from my phone carrier... which isn't even one of Apple's preferred vendors. And not once did I feel rushed, pressured, or upsold. Yes, they guided me toward a phone case and charger, but it felt consultative instead of sales-driven. More like, "Here's what would actually work best for you," and less like a timeshare presentation disguised as customer service. Considering I walked in expecting stress, complications, and possible regret, the entire experience was surprisingly smooth and honestly kind of refreshing. Whatever experiences other reviewers may have had, mine was absolutely a five-star visit. Also, my blood pressure survived the iPhone purchasing process, which may be Apple's most impressive innovation yet.

Went in because I was having logging into my iCloud. I had my laptop and 2 iphones with me. I…read morewaited about 15 minutes at the Genius Bar and Diwan was so enthusiastic and helpful. I got my password reset and he showed me how to sync my iphones as well.

Turned in my old phone yesterday and had the opportunity to be helped by Elaine. What a star! She's…read morehelpful, patient and so personable. Thank you, Elaine. I said it before and I will say it again, you are a star!

Stay away from this company!! They will bait you in with…read moreproducts and false promises i wish I knew when I started my small businesses the are very unprofessional In general and this store had to let go people for this reason, Its been almost two years and they haven't fixed the issue with my account, last called I did I was dealing with the situation for 4 hours and that's the average time every time you call with an issue Choose wisely there is better and honest companies out there Unfortunately the only thing left for me is the court

If you're looking to find tech people who will actually help to solve your issues, come here. The…read morestaff is courteous, fast and economical. My dad was having issues with his PC and this was the only place that solved it. They also sell lightly used devices if you don't want to pay full price for new products. I just bought a MacBook Pro here and very happy with my purchase! Check them out!

$15 phone screen protectors takes about 10 minutes, depending if they are busy or not. I visit this…read morestore when in town and wish this was closer to me. I trust the owners and have been coming here for over a decade. They can replace batteries. Depends on the products of course. They have a nice display of the iPhones through the decades. Fast, friendly, value driven. I am so glad I stopped here for my screen protector.

They were great. Fixed my phone in less than 30 Minutes and…read moreeverything works well. Offered me a screen protector with warranty that if screen cracks they'll send me $150 to replace it. Very cool and laid back place. Super chill and they get the job done. The quickness really impressed me. Highly recommend

Super fast, knowledgeable and great service. My cracked screen replaced/ fixed in 15min.read more

Recently I had a laptop that out of know where started to act crazy. On its own, multiple windows…read morewould open and close. So the natural thing I thought of was maybe I have a virus. So I ran all my virus protection including Malware and it still acted crazy. I asked an I.T. guy for assistance and he did his thing and told me the computer was shot and to buy a new one. To me, that was devastating as this was a new computer. The last thing I wanted to do was buy a new computer. I ended up hopping on Yelp, went into the search area, and had it send my issue out to vendors on the site. In a short time, they responded back to me, started the dialogue, and told me what the issue would be. He broke it down in simple and easy steps. When I followed it, it was exactly what he said it would be, a bad screen. Based on that, I told him to order me a screen. When the screen came in, I was called by the technician. At the store, the tech greeted me, told me he would have the computer fixed the following day. Which is exactly what he did do. Overall I am impressed by the business and the willingness to diagnose an issue without me even giving them a cent. They were fast, gave me a warranty, and I will certainly use them in the future if the need ever arises.

So I had to update my review & remove a star due to the lack of communication. When my laptop was…read moreready for pick up no one called me, when the diagnostics was complete & a part needed to be ordered no one called me & when the part arrived & I needed to drop my laptop back off for the work to be done, no one called me. In each of these instances I had to call the store to follow up it would've been if staff called or text status updates.