I had some serious issues with international text messages, which I was unable to solve with online…read morehelp and support calls. The guy in West Plains store resolved it in less than 2 MINUTES!! Thanks a million Happy Customer

This store NEVER FAILS to DISAPPOINT! Horrible customer service. I went in with a broken phone,…read morewhich was purchased from this store less than 1 year ago. They told me that they couldn't help me and gave me a website. Didn't even offer to write the site down for me; didn't offer a computer in which to file my warranty/repair claim. (My phone doesn't work, so it makes it even more difficult to access the internet.) Didn't offer to assist me through the steps on filing a claim. Offered me NO solutions. Oh, the representative was NICE about it and apologized, but NICE didn't resolve my problem.

Phone service is terrible in West Plains. Find a different carrier. The business has nothing to do…read morewith the quality of the cell towers in this area. You might as well go with a carrier that has decent equipment and maintains it.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I came in here today with hopes of accomplishing 2 things- 1- upgrade my phone because my current…read morephone was old and the battery is awful. And 2- see if I could get assistance with our Verizon business account after spending 2+ hours on the phone with Verizon customer service with no luck. I was helped by Sean who absolutely could have shut me down on assisting me (as it's really not his problem or his department) with the billing issue we are currently having. After making it known he may not be able to help but he'd absolutely try his best to assist, he spent an obnoxious amount of time on the phone with customer service with me trying to resolve the billing issue and removing the hot spots off our account. We were successful with 1 of those 2 things which felt like a huge win seeing as the 2 hours I spent on the phone with Verizons useless customer service I couldn't even get that done. We then upgraded my phone, and the transfer took a ridiculous amount of time due to my ridiculous number of pictures I had on my phone. He was so patient, let me leave both phones there and go do what I needed to do and come back to get the new phone. The customer service here is exceptional and it's definitely the place to go and Sean is definitely the guy you want to see here!

I experienced helpful, courteous, outstanding customer service on Sat eve 2/1! The young man Dakota…read moreeven stayed past 8pm and called my sister whose plan I am on to ensure that we were both satisfied with a better plan and a new phone. I will be returning to this store in the future as the need arises.

It has been 4 Months since Fidelity Communications installed new Fiber Internet lines. However,…read moreOnly the Country Club and wealthy areas have the upgraded lines and higher speed internet plans. Meanwhile, The rest of Town has Throttled speeds, and insane packet loss. I have been getting 1/10th the internet speed I pay for and Calling Fidelity themselves is a dead end, you just get redirected to a prerecorded message about how "We know there has been line issues blah blah blah.." . Its been 4 Months and nothing has changed. Straight Rip off.

Service is not that great. Television is often pixelated, which should not happen with cable…read more Internet speeds are atrocious, and internet disappears constantly. Sadly the only other alternative is satellite in the area. Even that is starting to sound better than what we have experienced with Fidelity. Also the rates just increased for bad service.

"We only no showed your scheduled appointment twice now. What do you mean this is a problem" was…read morethe actual response of Ashley who says to simply climb up on the roof to remove the satellite myself after not showing up for scheduled removal of satellite. What a crap show!!!

From the owner: Offering the highest quality of sales and service to our local customers.read more