Today 2/3/26 I went to the Spectrum store in Carrollton GA, 1319 S Park street. I had to replace my…read morephone due to a broken screen Zacharia B. was the agent that helped me. He was amazing he got me my new phone made sure the new phone was set up the same way the old one was. This guy was so great and helpful and so was the store go here for all your phone needs. They will give you 100% attention

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 1319 S Park Street. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Carrollton Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

On 8/22 I was told to come in and talk to the manager of the store. when I got there I waited for…read morehim to come back from lunch which was fine. However, when he did come back, there was also a lady who came in with him who was also a manager. She approached me asking what I needed and I told her that I was told to come up there to talk to a manager about working there. They guy then spoke to me and said he was going to put his food in the back and he'd be right back. The lady came back out and told me that he wouldn't be able to see me today in a rude nonchalant way. Asked for my name and email. She seemed as if she had an attitude with me. She didn't apologize for the inconvenience. She wasn't welcoming AT ALL! Her name is Jordan.

They honestly don't know what they are doing when it comes down to WiFi it's literally a controlled…read morescam they will have you pay add a card to auto and still get your name and phone number wrong where you won't be able to have your account asses then they don't answer the phone when you call I had returned my WiFi before the free trial the WiFi actually sucked had it for two days turned it back in guess what I had to turn it to ups then a month later they take my money 212 dollars when I don't have the equipment and they tell me to call 1-800 I've been on the phone from 8-2:30 still haven't resolved nothing worse place ever now I know why they got 2 stars y'all be careful after they take your money you won't get it back this place need to be shut down since everything is 1-800 let the have the store

Amanda Marsh was SO helpful today. She helped me do very basic things that I should have been able…read moreto take care of and never once seemed irritated (like I would have been with me). She worked hard on my other issues and was so nice to everyone who entered. The entire location has been amazing each trip we've made and we've made frequent trips.

I brought in a phone that I purchased from Verizon online because it had a SIM card jammed into it…read morethat I couldn't remove. The person that came out to help me messed around with it for a few minutes, jammed the card even further inside the phone and then came back out and told me that my best bet was to take it to a computer store because this particular Verizon store has nobody who is certified to work on Verizon phones.

I went to the Carrollton location specifically to buy a mobile hotspot. Management should probably…read moreteach them SOMETHING about customer service. One person even got up and walked into the back. After 15 minutes of walking around and looking at everything else, we left. There were three people wearing t mobile shirts when we came in. Not one so much as said welcome to t Mobile. Oh well. No service, no stars...

I'll tried their home Internet during the trial period. It did not work at my home. I am very…read moredisappointed because they charged me for a month of service even after only using during the trial period. They are impossible to get on phone hold time is unbelievable with customer service. When I did talk to someone in customer service they said it may be several months before they even give my money back when it is there mistake I do not trust them at all.

The salesperson applied a screen protector to my daughter's phone, told her she needed it even…read morethough she already had one, then charged her $28. He was rude and called her a liar when I asked for a refund. He gave me the runaround for 20 minutes. Tried to refund me $10 instead of the $28 he charged. Stay away from this store!

got my phone repaired here twice. both times the screen had performance and display issues such as…read morelines through the screen when it was lit up, screen would freeze to the point i would have to restart the phone. Also the placement of the screen seemed to not fit for my iphone 15, it was not flushed against the frame and stuck out about 2mm looking as if it was floating on top of the device itself. Which leads me to my final issue. Due to the fact the screen replacement was not flushed to the device frame, I completely shatters within in 2 months of the last time I repaired a screen with them, this is WITH THE SCREEN PROTECTOR. I was charged over $300, the product was not worth that amount. DO NOT GO HERE. I even asked them when I picked up my phone if they use the same screens as apple and if they were apple certified, they said yes which was not true considering apple has strong materials that make up the phone. My device even had an error saying it was not an apple part and was not installed correctly. With that said, save your money, go to apple or learn to do it yourself.