I visited this store today to request a return for a product I purchased at the Waikiki location. I…read morehad specifically asked for a glass protector for the back of my phone, but instead, a film was applied--and it wasn't even put on properly. When I brought this up, the representative called a manager over the phone and told me I had to go back to the Waikiki location to resolve the issue. I asked if Tricked Out Accessories was a franchise or a corporate chain, hoping I could return the product at any location, but instead of an answer, I was just told to go back to Waikiki and speak to a manager. Now, I have to drive all the way to Waikiki, pay for parking, and try to find a manager--without any guarantee of when one will be there. This lack of clear policies and poor customer service made the whole experience incredibly frustrating.

Very professional, helpful and a very smiling face. Kalex was the perfect sales person. Would…read morerecommend others to visit the site.

Quick & prompt service. I didn't know they got rid of their express cart, but someone told me where…read moreto find the store. Mahalo!

I walked into the store and wasn't greeted at all and when I came up to the register there was two…read moreyoung workers that seemed like they didn't want to work as one of them walked away into the backroom. I came in to just repair the back glass of my iPhone 13 Pro Max and nothing else was broken and had an appointment on 4/17 at 1. The employee on the phone told me it was gonna cost $250 before tax and then once I came back to get my phone they winded up charging me extra for the Display repair as well when the only thing that was wrong was the broken glass at the back of my phone so they charged me for both prices having to pay $345 with tax all together when on the website for back glass repair for iPhones is $220 on the website before tax and for frame repair all together. If you are looking to repair your glass on the back of the phone DO NOT REPAIR IPHONE HERE! OVER CHARGE! This is literally the quarter of a cost of the latest iPhone.

Dear AT&T Kaneohe Team,…read more I visited your store about a week ago to get assistance with my iPad's cellular service. During that visit, I also inquired about upgrading my mother's phone from her older iPhone to the new iPhone 17. We were informed that we could call on Monday or Wednesday to check if a new shipment had arrived, and that if the phone was available, we could request to have it placed on hold until the end of the day for pickup. Today, my mother called to check on the shipment, it was picked up by a female. However the call was disconnected shortly after being answered. I then tried calling myself and spoke with a representative (female) and tilde her everything that happened when I came in and then she informed me that the store does not place phones on hold. This was confusing, as it contradicted the information we were given during our initial visit. As long-time AT&T customers, we value the service and support we've received over the years. However, we would greatly appreciate clearer communication and consistency between staff members to avoid misunderstandings in the future. Thank you for taking the time to review this feedback. I hope this can help improve the customer experience moving forward. Sincerely, Stuart

I went into the AT&T Store in the Kailua Town Center on O'ahu to get some sort of gadget that would…read moreattach my iPhone to my car's dashboard. I had seen such things in other people's cars, and I thought it would give me a safe way to use my phone's maps while driving. I didn't have to wait to get service; as soon as I entered the store, Rhegi approached me to ask what I needed. He not only quickly got the "Universal Dash Clip" for me to see, but took time to explain to me (a Senior Citizen for sure!) how to mount the Clip in my car! Rhegi's friendly/neighborly manner put me at ease, and I walked out of the store with the Clip, and confident I could put it in place in my car. THANK YOU, RHEGI !!!

Came into the store, Abella did an amazing job and helped us with everything that we needed. Thank…read moreyou

Awesome service and customer service. Top store to go to. Everyone there is respectful and friendlyread more

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

Simon is an extraordinary business man. He is super knowledgeable in his trade and will go above…read moreand beyond for his customers. My family goes to him all the time for our cellphone repairs. He is well priced and will make sure your devices are working properly. My son broke his phone twice in one week and nowadays it's vital to have cellphones to communicate and ensure our children's safety. We have had one busy month. My husband just got back surgery and I had a baby!!! All happening two weeks apart. Our budget has been limited since my husband is out of work for a few minths and I have to care for our baby. We were able to fix the first issue without hesitation, but the second time our son broke his phone it became a huge unforeseen expense. We needed to make sure our kids were safe and able to communicate with us during the day since they take public transportation to and from school. Simon was an absolute blessing to us. He fixed our son's phone a second time. He is super considerate and thoughtful. He went above and beyond for our family. My son was so devastated that his phone broke and that we wouldn't have the funds to fix it, but Simon was touched by our situation and wanted to ensure everyone's safety. Our son came home to tell us how Simon fixed his phone and how kind he was during the entire visit. I was so grateful that Simon showed us such generosity towards us. We have happily spent a few hundred dollars over the years with him and this time when we really needed him, he took care of us and we couldn't be any grateful. We will forever be loyal customers and we highly recommend his services to anyone in Kaneohe or Aiea! Simon you're amazing! Thank you, The Welch Family

A bit late on a review... but HUGE MAHALO to Simon for recovering my Apple laptop to retrieve my…read morepictures and documents. I originally went to the Apple Store assuming their tech team would be able to assist. Unfortunately, that was a no. Simon explained his process and timeframe to be complete. He also gave an update mid-way through the process! Love the communication of the anticipation of what to expect. Turn around time was under two weeks! I was and still am very grateful for the work Simon was able to do. Thank you so much!!!

I'm am sick of having to reset the TV, when it says you have a connection problem when you…read moredon't.Every 4 hours on the TV shuts off if you do not press any button! Dislike having for the TV. to have to count down usually from 9 to O. Miss a lot of the program you were previously watching! When it's time for commercials. the volume level automatically goes up, most time having to turn the volume on the remote down.And the cost for basic cable is outrageous! Not a complainer. Just stating facts. Frustrated customer!

I went to the Spectrum store to accomplish a few things, and Emily was able to help me get…read moreeverything I needed done. I had to return an extra Xumo box, which they had sent me in error, and then she helped me to review my account and set me up with extended discounts on my internet service. I also switched my mobile service from Verizon over to Spectrum, saving $75/month for the first year. Since Spectrum uses the Verizon network, I should get the same service for less. Emily was really helpful the entire time and, with help from a supervisor, was able to correct a group messaging glitch that popped up. It took about 30 minutes overall to finish everything, and I'm saving a good chunk of change. It was definitely worth the time, and much easier and quicker than doing it over the phone or via the app.

Tricked Out Accessories at Kahala Mall always does a job at repairing my iphone screen when I've…read moredamaged it. They also have a large selection of phone accessories. Always fast and friendly! Susie

Lady working today helped in looking for the battery for my phone but have a REALLY BAD ATTITUDE!…read more Just because im not local she gave me a bad taste of hawaii. ALL 3 stores sent me back and forth to all 3 locations looking for the battery i needed, that they dont even know where their inventories are.

I love the Tuesday promotions. Every week I look forward to…read morethe T Mobile Tuesdays promotion. One complaint is that the rechargeable flashlight was defective. I'm going to call to see if they can replace it.

Lee was awesome! Store was busy, but after my wait he took his time explaining what my options…read morewere step by step. Never rushing me. After I got my new devices, he took his time to make sure I was comfortable with everything. And never rushed me at all. Mahalo Lee!!!