Phone repair by Colton at Windward Mall in Kaneohe, O'ahu, Hawai'i…read more.. There was a line of green light across my phone screen. I traced it to a small Crack on the side of my phone. After a while, it got annoying and sometimes, the line spread out into a green patch that covered more than half of my screen. I called one company, but they only repair iPhone. I called Tricked Out Accessories. Colton gave me a price quote and estimated time (2 hours) - after we agreed that the problem was a cracked screen. He said that the Crack would just get worse and he won't charge me a diagnostic fee. I drove over right away and parked for free at the mall. Colton inspected my phone and had me sign a few documents. I walked around the mall for a while and returned after about an hour and a half. My phone was fixed! Yay! Thank you so much!

Quick & prompt service. I didn't know they got rid of their express cart, but someone told me where…read moreto find the store. Mahalo!

Dear AT&T Kaneohe Team,…read more I visited your store about a week ago to get assistance with my iPad's cellular service. During that visit, I also inquired about upgrading my mother's phone from her older iPhone to the new iPhone 17. We were informed that we could call on Monday or Wednesday to check if a new shipment had arrived, and that if the phone was available, we could request to have it placed on hold until the end of the day for pickup. Today, my mother called to check on the shipment, it was picked up by a female. However the call was disconnected shortly after being answered. I then tried calling myself and spoke with a representative (female) and tilde her everything that happened when I came in and then she informed me that the store does not place phones on hold. This was confusing, as it contradicted the information we were given during our initial visit. As long-time AT&T customers, we value the service and support we've received over the years. However, we would greatly appreciate clearer communication and consistency between staff members to avoid misunderstandings in the future. Thank you for taking the time to review this feedback. I hope this can help improve the customer experience moving forward. Sincerely, Stuart

I went into the AT&T Store in the Kailua Town Center on O'ahu to get some sort of gadget that would…read moreattach my iPhone to my car's dashboard. I had seen such things in other people's cars, and I thought it would give me a safe way to use my phone's maps while driving. I didn't have to wait to get service; as soon as I entered the store, Rhegi approached me to ask what I needed. He not only quickly got the "Universal Dash Clip" for me to see, but took time to explain to me (a Senior Citizen for sure!) how to mount the Clip in my car! Rhegi's friendly/neighborly manner put me at ease, and I walked out of the store with the Clip, and confident I could put it in place in my car. THANK YOU, RHEGI !!!

Awesome service and customer service. Top store to go to. Everyone there is respectful and friendlyread more

Everything needs improvement at this location. I recently signed up for the Simplicity Plan, it was…read morea nightmare. They said the transfer # would take between 4 to 24 hrs. It took 4 days. After 24 hrs I had lost service, I drove to town to meet someone and my phone/internet didn't work, my daughter and my elderly parents couldn't get in touch with me. I had to drive back to the store to fix problem. They said the initial transfer was never initiated. They initiated it. The temp # started to work again. 24 hrs later, still the same, I went to the Kailua store because they had better reviews but they said since it was a new plan problem I would have to go back to the original location. They were very helpful and gave me the managers name. So I called the store and the automated system says I need to book an appointment with the manager which would be another four more days. I finally got in contact with a real person on the phone from the mainland the next day, I told them to cancel the service. They said they can fix it today. I was on the phone for over 2 hrs. That's about the average time I spent the two previous times in the store trying to transfer my number. They said the 2nd person input the wrong phone #. Before signing I asked about other fees that they tack on. None. Right before signing I ask again and the answer is no. Then, the sales person says there is a one time fee of $41. I told him to cancel, I am out of here. He said his manager can override it. Also, the sales person didn't know anything because he would always say he would have to check with the manager. The vibe was bad at this store compared to Kailua, they see the sale guy struggling but just ignore him. Where as the Kailua store the other workers over hearing the problems I was getting would try to help out. Save yourself time/stress and avoid this location.

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

A bit late on a review... but HUGE MAHALO to Simon for recovering my Apple laptop to retrieve my…read morepictures and documents. I originally went to the Apple Store assuming their tech team would be able to assist. Unfortunately, that was a no. Simon explained his process and timeframe to be complete. He also gave an update mid-way through the process! Love the communication of the anticipation of what to expect. Turn around time was under two weeks! I was and still am very grateful for the work Simon was able to do. Thank you so much!!!

Simon does great work at reasonable prices. He is knowledgeable with fast turnaround. My husband &…read moreI have been his customers for many years. An outstanding Kaneohe business - 10 stars!

Called in on problems on my cable .service tech (Ikaika)came out right away checked everything and…read moreexplain why and what was happening and what to expect . How long it would take and if it's still a problem who to call . Really helpful and pleasant . You rock spectrum

I went to the Spectrum store to accomplish a few things, and Emily was able to help me get…read moreeverything I needed done. I had to return an extra Xumo box, which they had sent me in error, and then she helped me to review my account and set me up with extended discounts on my internet service. I also switched my mobile service from Verizon over to Spectrum, saving $75/month for the first year. Since Spectrum uses the Verizon network, I should get the same service for less. Emily was really helpful the entire time and, with help from a supervisor, was able to correct a group messaging glitch that popped up. It took about 30 minutes overall to finish everything, and I'm saving a good chunk of change. It was definitely worth the time, and much easier and quicker than doing it over the phone or via the app.

Saturday February 21, 2026 we came here to find out if something is wrong with the iPhone charging…read moreport or the battery. Instead Beau looked at it and cleaned out the charging port. 8 very, very tiny balls of dust came out. We were shocked as it looked clean in there. He plugged it in and it started charging. He recommended using a wireless charger instead like a MagSafe. I just needed the stick on magnetic ring. As the last time, I was there for a new phone case and screen protector. I threw away the MagSafe phone case later which was a mistake. My friend said, to just buy the stick on magnetic ring instead to the phone case that I already have. He stuck it on for me. It charges that way too. I paid and we left very happy thanks to Beau!! We will be back again as I live right up the street from here.

Lady working today helped in looking for the battery for my phone but have a REALLY BAD ATTITUDE!…read more Just because im not local she gave me a bad taste of hawaii. ALL 3 stores sent me back and forth to all 3 locations looking for the battery i needed, that they dont even know where their inventories are.