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    Kaneohe, HI

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    Cricket Wireless

    5.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    3 years ago

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    5 years ago

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    AT&T Store

    AT&T Store

    2.5
    (86 reviews)
    1.1 mi
    $$

    Dear AT&T Kaneohe Team,…read more I visited your store about a week ago to get assistance with my iPad's cellular service. During that visit, I also inquired about upgrading my mother's phone from her older iPhone to the new iPhone 17. We were informed that we could call on Monday or Wednesday to check if a new shipment had arrived, and that if the phone was available, we could request to have it placed on hold until the end of the day for pickup. Today, my mother called to check on the shipment, it was picked up by a female. However the call was disconnected shortly after being answered. I then tried calling myself and spoke with a representative (female) and tilde her everything that happened when I came in and then she informed me that the store does not place phones on hold. This was confusing, as it contradicted the information we were given during our initial visit. As long-time AT&T customers, we value the service and support we've received over the years. However, we would greatly appreciate clearer communication and consistency between staff members to avoid misunderstandings in the future. Thank you for taking the time to review this feedback. I hope this can help improve the customer experience moving forward. Sincerely, Stuart

    I went into the AT&T Store in the Kailua Town Center on O'ahu to get some sort of gadget that would…read moreattach my iPhone to my car's dashboard. I had seen such things in other people's cars, and I thought it would give me a safe way to use my phone's maps while driving. I didn't have to wait to get service; as soon as I entered the store, Rhegi approached me to ask what I needed. He not only quickly got the "Universal Dash Clip" for me to see, but took time to explain to me (a Senior Citizen for sure!) how to mount the Clip in my car! Rhegi's friendly/neighborly manner put me at ease, and I walked out of the store with the Clip, and confident I could put it in place in my car. THANK YOU, RHEGI !!!

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    Verizon

    Verizon

    2.5
    (69 reviews)
    0.3 mi
    $$

    Awesome service and customer service. Top store to go to. Everyone there is respectful and friendlyread more

    Everything needs improvement at this location. I recently signed up for the Simplicity Plan, it was…read morea nightmare. They said the transfer # would take between 4 to 24 hrs. It took 4 days. After 24 hrs I had lost service, I drove to town to meet someone and my phone/internet didn't work, my daughter and my elderly parents couldn't get in touch with me. I had to drive back to the store to fix problem. They said the initial transfer was never initiated. They initiated it. The temp # started to work again. 24 hrs later, still the same, I went to the Kailua store because they had better reviews but they said since it was a new plan problem I would have to go back to the original location. They were very helpful and gave me the managers name. So I called the store and the automated system says I need to book an appointment with the manager which would be another four more days. I finally got in contact with a real person on the phone from the mainland the next day, I told them to cancel the service. They said they can fix it today. I was on the phone for over 2 hrs. That's about the average time I spent the two previous times in the store trying to transfer my number. They said the 2nd person input the wrong phone #. Before signing I asked about other fees that they tack on. None. Right before signing I ask again and the answer is no. Then, the sales person says there is a one time fee of $41. I told him to cancel, I am out of here. He said his manager can override it. Also, the sales person didn't know anything because he would always say he would have to check with the manager. The vibe was bad at this store compared to Kailua, they see the sale guy struggling but just ignore him. Where as the Kailua store the other workers over hearing the problems I was getting would try to help out. Save yourself time/stress and avoid this location.

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    Cricket Wireless - mobilephones - Updated July 2026

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