Rachael was amazing thank you so much she helped us to switch to Verizon from tmobile it was so…read moreeasy thank you

Went in yesterday inquiring about downgrading my service, and the lady with red hair in the front…read morelooked like she hated her job, didn't want to help me, not enthusiastic, and told me I have to call. She wouldn't tell me what number, wouldn't tell me what to ask for, so I had to ask her several times to help me out until she decided to. She started off with, "You can't lower your price if you downgrade", and by the way, I did. She didn't even look at my account before starting off with that answer. I get you guys are trying to save as much money as you can, but that was scummy of you guys to not even check my account before saying that. She didn't explain what plans I could get after I asked her, claiming I'm"It wouldn't matter, you would end up paying more". She kept trying to dissuade me from doing what I wanted to with my plan. One of the worst experiences I've ever had downgrading a plan. Again, really felt like you guys at Verizon don't care about us individuals. I will most likely be looking for a different provider just because of this experience I had with that lady. She didn't even introduce me to her, so I don't know her name. I do know she worked at this location yesterday 9/23/2025 around 2pm.

Mejor lugar gue ehh ido para arreglar mis cedulares cuando se descomponen son precios muy…read moreeconómico. Mucho mejor gue en otros lugares donde le qieren sacar un ojo de la cara aquí si le ayudan totalmente lo recomiendo

The worst experience ever tbh I had went yesterday they said they would order the screen and that…read moreit would for sure be ready by today at 4pm we Went today at the time he said and said it would take other 2 days and said they didn't have the screen and so we asked for the deposit back and the phone and the boss was refuseing and even getting violet when we asked

Very knowledgeable definitely knows his stuff great guy . Great pricing . Love his work…read more Left my phone like new

This review is regarding their inaccurate business hours. I've been here before and their customer…read moreservice is excellent, but they struggle with keeping their posted hours accurate. I recommend calling ahead before arriving.

Went in there few weeks ago, was looking for an employee who is always willing to help anyone and…read morevery helpful, I think his name is Jay of Johnny but I was told by the employees that he does not work at this location anymore, this is very disappointing because everyone here have attitude especially the ladies that work here always rush me out and that gentlemen helped me with my bills questions or always helps me to transfer my data. This store got many new employees and replaced old ones so disappointing that they hire lazy people. The lady even laughed at me and said good luck finding that employee?

Today Esteban stepped in and assisted with helping transfer critical information to my new device…read more His patients and perfersonalism and expertise in customer service needs to be commended and that's why I would recommend other T mobile to visit this store!

Found the case I didn't know I wanted for my iPhone X! Great…read moreselection and variety of accessories for all phones.

Great customer service & good prices. They have fixed my phones and screens. Best place so farread more

I've been coming for years now to this Boost Mobile store. Their staff is always amazing with…read morehospitality. They go above and beyond to help you. Always greet you when you walk inside. There is a reliable parking lot to park. I open up a phone line for my daughter. Process was fast and easy. Really affordable plans for a middle school kid that needs a phone for communication only. They have a variety of phone accessories as well; from phone covers, screen protectors, ear phones, and speakers.

I usually get my hair done about a block away from here and stopped by to buy a charger. The girl…read morethat helped me was Annabelle she was so helpful and charming that when it came time to buy my mom a phone I had to bring her here. Annabelle is so knowledgeable of her products that she makes things easy and simple even to my tech novice mother. I will definitely continue to come here and highly recommend it.

I have this service a young very vice (lol) black man with braids, so you know if he comes to your…read morehouse named Jermaine. I told him I had the service he said he wanted to check my account and like an idiot I gave him my ID. That night he canceled my service at 9pm. Now, I get up at 4am and at 9pm I am in a deep sleep as I go to bed at 7:30pm. when I couldn't use my phone the next day. I called truconnect and they told me it had been cancelled. They told me to call lifeline of CA and find out if a new account had been opened AND IT HAD!!!! I filed a fraud report with the state. They gave me my NEW NUMBER. They told me to call back TruConnect and fix it telling them the fraud information had been filed. so what I did was set it straight! They had put in a NEW address UNDER MY NAME!!! They activated a phone SO we cancelled the activation, updated the address info had my name spelled correctly and changed the pin (you use your birthday to open account) HAHA They are sending me a new SIM card and i'll keep the new number to be spiteful. DO NOT I REPEAT DO NOT OPEN AN ACCOUNT WITH A PERSON WHO COMES TO YOUR DOOR. They will use your info to scam you. Just in case I put fraud alert on EVERYTHING!!!!! If you need this service do it online at, TRUCONNECT.COM. you'll get a free phone online SLAM THE DOOR IN THEIR FACE TELL THEM YOU'LL CALL THE POLICE IF THEY DON'T LEAVE! Let me add the TruConnect customer service was awesome!!! If you've been scammed call California lifeline.

I tried going here a few times to get help with my phone and each time I went within the 10-6pm…read morehours their doors were closed & they never answer their phones.