Starla was amazing... She was very patient and help me with…read morechoosing my appliance. I definitely would recommend her.

The variety of appliances they have, value, service and quality . Jason Lane helped me out, I told…read morehim what I needed and he showed me around the show room floor. He was excellent, listened to what I needed, I had budget concerns, no problem he said. They were having a sale which was great, he wrote me up an estimate and I came back after the sale and one of the appliances actually went down in price. I will come back again, it was a great experience working with Jason, made it very easy. Thanks again

Great customer service, great delivery and installation. Driver, Manuel and Helper Gustavo were…read moreboth respectful and kind! Kudos to ABT!

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

Stay away! I brought my iPhone in for a back glass repair, and had it replaced at this location. 3…read moredays later it broke in my pocket with normal use. When I got the phone back after the repair, it reeked of epoxy. It also had a lip where the new glass met the body which felt different then the other side. This store and Asurion as a company are in full on denial and blaming me for their poor fix. If you call this company they will dodge you until you give up. They will keep passing you on to different case managers who will promise to call you back then won't. In essence I was scammed out of $160.

Alex fixed my Steam Deck after I messed an SSD upgrade. Spoke to him over the phone and knew…read moreexactly what needed to be done. I was in and out in less than 10 minutes, and I couldn't be happier with my experience at this store.

Clean and quick Momento M8 Ultra dashcam hardwire install on a brand new 2026 hybrid. Everything…read morehas worked correctly from the jump. They matched competitors' price on the dash cam, and since the install was a 1/2 hour less than estimated, I saved on labor, too. I had an appointment, and they started the job as soon as I arrived. Super service by phone and in person from Neil. This shop handles emergency light installs, etc., for various local police departments.

Beware of ABC After installing a Drone mobile system I had many issues w that system after 7…read moredifferent trips to the store they they decided that it was not compatible w my truck ,so they installed a Viper system but now I having electrical problems rear window and headlights do not work properly I'm having intermittent issues .So I bring my truck there again now it's 8-9 times total of course they say they had nothing to do with problems that I am having .i had no issues with my truck before they had put their hands on it . Now I have to bring to another repair shop to fix this issue they probably caused

For over a year I was looking far and wide for a good, reasonably priced (under $250), in good…read moreworking condition, reel to reel tape deck with no success. Then one day I called and spoke to Tom. He sold me a beautiful Wollensak deck for such a reasonable price that I am embarrassed to reveal the amount for fear of looking like I took advantage of him. The Wollensak didn't have a power cord so Tom made one for me on the spot! God bless this man and his shop. Bishop Christodoulos (from New York)

Tons of amazing vintage audio equipment!! Tom is very friendly and very knowledgeable on his items!…read moreHave been in here twice, and have never been disappointed! If you're looking for quality stereo systems, Tom is your guy! And don't forget to say hi to Victor!

Worst customer care and service ever. Got 2 new lines activated here, took longer than expected but…read moresince numbers were to be ported from another carrier, that is to be expected. HUGE billing discrepancies, got a number of unauthorized services added to the account that I had to call customer care to take off the account. Activated new phones during a promotional offer, all proof and details for which were provided at the store, only to find out over a month after that the rebates got denied for no apparent reason & without any communication. Had to call out of my own will once again to find out why, no reason was provided. Would not recommend ever to go to this store. Associates were not at all knowledgeable about any offers and turns out now, how to apply them, but continued making empty promises anyway. Incredibly frustrating. Would rate it a Zero if I could.

I bought 4 phones! I should have went with my gut when the guy had a problem with the SIM card for…read moreone of the phones, which supposedly already had been activated! He couldn't get the phone to work even after new SIM card. Phone asked me for a passcode when I turned it on at home and tried to set it up and it disabled the phone! 4 days after purchase I took it in after they had suggested going to Apple iTunes to restart and taking it in to Apple store. Neither worked, Apple rep suggested I go in to store for help and even said just to return it and get a new phone. Horrible customer service at store. Bought the phone from a Homero, which I believe he was new and the one who messed up the phone in my opinion. Tried to get help from a Eddy, which customer service 101, never say "I can't" and There's nothing I can do", he must have said it at more then 10 times! He refused to let me talk to a manager (Luis) and regional manger (Michelle Saucedo) because they weren't there, but supposedly he called them, he said he couldn't give me their #. He went to a back room both times to call them, who knows if he did and said manager said there's nothing he can do and regional manager said they can't take the phone back if it's disabled! Mind you I bought the phone 4 days ago!! Still had the plastic on screen! I told him I wanted a new phone or I wanted to return it and he said I couldn't do neither! Even though policy says I have 14 days! So what I'm I suppose to do with it! Apple couldn't fix it , they can't fix it, I even told him you do the Apple iTunes and fix it, they don't have the capability there! So I told him to take it to an Apple store himself and once he fixed it I would take it back. No, can't do that either. So I got a brand new phone and it doesn't work and I have to find a way to fix it! At this point I don't want this phone, if fixed will something go wrong a month from now. I was so upset that I left store and left phone there and told him when they fix it give me a call. Well I called the # to complain and he said I needed to get the phone back so they can help me. I went back got all there names, oh and no one apologized or looked apologetic once! Instead they were arguing with me and smirking like if they didn't care. When I went back he even said his regional manager said that I can bring in MY LAPTOP and she can try to help me!!! Really!!! I laughed and said that was ridiculous and that I already had placed and complaint and was getting help! That's when his tune changed and he said he understood I was frustrated, but that he had to follow store policy!!! That he couldn't change the rules! What is that not to help customers! What about both managers!! I spent a lot of $ on 4 phones and they couldn't replace one! I've been in customer service for over 30 years and there is always something that can be done, exceptions by managers, but they just refused! A free case at least! Bunch of young kids just not caring and rude! I hope that this isn't their career because they are not good at it! Oh but he did tell me to have a nice day! Ridiculous!! This is TMobile lower level North Riverside mall and to top it off I called the TMobile in food court and spoke to a George who tells me he can't give me the # to that store because they don't have one and that I have to go in and that he couldn't help me! I mean wow! A cell phone store without a way to contact anyone, I mean really how much worse can this place get that I have to bring my own laptop to get help...why don't you bring yours! I don't understand how they don't have a computer or laptop there to assist! They just care about selling you the phone for commission, but there is no customer service behind it! Oh, there was a young lady there who said, "you have insurance on phone don't you so there you go"...so I have to pay a deductible on a phone that I got 4 days ago and nobody can repair! If complaint dept can't help then have to see my next step. It could be a defective phone, just replace it! Would give them not 1 star!

I called to ask if they could repair my stereo which recently stopped working after a power outage…read moreand they asked if it was prior or after 1980. I let him know it was built after 1980 and he kindly referred me to someone else, Electronic Engineers Inc in Chicago. I really appreciated the fact that he just didn't tell me know and gave me an option to look into once the other place opens tomorrow.

(Let me preface this by saying I had been looking for a vintage audio repair business for six years…read morealready, and I was definitely okay with waiting a few more months to get my stereo receiver repaired. That being said, it was well worth the wait!) Just got my receiver back yesterday and it's functioning like new! It also looks fantastic with the upgraded front panel lights installed. Very happy with the service. Vince responded to messages within 24 hours (which, for me, is a huge plus) and the cost for the repair was what I had estimated - so no surprises. If you have a piece of vintage audio equipment that you want working properly, definitely check out Pure-Grooves!

Shoutout Carlos, Angel (and their manager) for the amazing service! They were extremely patient as…read morewe upgraded 4 iPhones and 3 Apple Watches. They explained everything we needed to know and found what worked best with our plan!

Do not walk into the store unless you wanna be scammed they are rude, ignorant and incompetent of…read moredoing a simple task ! The women working there was the "manager " & couldn't even kindly assist us! rudely gave my husband the incorrect information then threatened to call the police on us while we are while our 2 small children. Such a laughable threat as we did nothing That was her solution as she could not assess the issue and problem solved as a Manager supposed to!!!!! - she is INCOMPETENT AND SHOULD BE Fired! as now we had to go to ANOTHER T-MOBILE LOCATION handling our issue- I will be calling corporate and filing a formal complaint ! Never walk into this location or give them ur information- they will overcharge u open fraudulent accounts and then not assist you to correct TMOBILES WRONG DOINGS!