Beware. The manager pushes unethical practices. We were told we were getting two free Apple watches…read moreonly to find out that night that we were wrapped into a three-year contract with all these additional costs associated. When I went back to ask the associate manager, who was there the next day to support me with getting this fixed, she told me she would not help me fix his problem and I needed to come back two days later when he was on the clock. Additionally, we found out later that he also changed our plan from what we discussed in order to finagle the "free watches" which ultimately is costing us more money. I felt so uncomfortable going back that I had to go to two other stores to try and get this rectified. Never again and I'll be reporting him Illinois Attorney General's office for unethical businesses practices.

This was the worst experience coming to the store I had the terrible time after they made me a lot…read moreof promises Hector not very responsible young man very disappointed and broken promises 3 months of terrible service incredibly frustrating disappointing and I'm paying for it the whole time I would not recommend this store or AT&T air internet it is not in all areas acceptable no reception and they know this they have charts to tell them where this works and where it doesn't work and they sold it to me anyway

If I could put zero stars I would. I paid over $100 for my iPhone 6 screen to be replaced and…read morewithin six weeks the glue between the glass and the framing started separating (which after research found out this is due to cheap and sub par replacement parts). Although I paid for a 1yr warranty the store refused to replace or even help fix their wrongdoing, and insisted that I pay full price again for a replacement because the screen has a hairline scratch which voids their warranty. The warranty they offer is obviously subject to their discretion at which they will use any excuse to not to fix. This issue seemed second nature to them which made me realize this is a scam they frequently use, and more importantly us to pressure women into further sales. I wouldn't wish this treatment upon anyone.

My girlfriend has a cracked screen on her 3GS. We got there and the guy who helped us was VERY…read morehelpful. We got there and he fixed her cell phone in much less than 15minutes. It works great and she has no problems what so ever with it . If she knew it was going to be this quick and painless she would have came much sooner. I highly recommend this store

TV box would not power on. Troubleshooting via website was a bad experience, eventually told to…read moretake the box to the store to exchange. A customer service rep met me at the door and when I mentioned I needed an exchange, Alex promptly retrieved a replacement box and sent me on my way within 3 minutes of my arrival. I visited the store around 1:30pm on a Tuesday - perhaps lighter customer traffic at the time contributed to the expedient service.

I signed up for their fiber optic internet service along with 2 cell phone lines and 2 tablets via…read morethe Chat feature on their website. The agent assured me that there was fiber at my new home. In speaking with a different chat agent afterwards, they told me that they DO NOT offer fiber optic in my area. I tried to get a supervisor on the chat. About 20 minutes later someone came on claiming to be one but couldn't cancel my order. I can't believe I was lied to and I have it all in the printout from the chat feature. After 2 hours of this nonsense I signed up for a call back...5 days from now! What a completely BS business they run. I see other reviews next to mine and no comments from the company. Telling!

Punctual with an estimate. QWERTYUIASDFGHJKLZXCVBNM,. IS THIS 85 yet? This is so annoying. I will…read morenever use Yelp again

Sando & Ruth, are TERRIFIC! In ONE hour, my phone was without virus & ALL was cleaned up! I could…read moreNOT be happier, with their attention, pleasant nature & FAIR price! I felt guilty, NOT paying more! I will refer co-workers & neighbors to them. Nothing; but, a GLOWING, well earned review is warranted! I will return, most assuredly! 5 stars, well earned!

So I had a bunch of virus on my phone and I'm not much of a tech-savvy person so I went to tmobil…read moreand they said they couldn't help me and gave me the address of this store. I went there and there was this guy Nemo(he was a delightful young man) who explained me how this usually happens and what can be done to prevent it in the future. I've been to this store previously but boy this is my new favorite spot for fixing phones if Nemo is gonna be working there I'll go there every single time.

I have visited the repair shop twice after I went to t-mobile for help, Nemo is highly…read moreknowledgeable, polite and easy on the eyes (ladies) he has been able to fix my phone in less than an hour and explained me everything with patience and a lot of detail. Can't say enough good things about this place. Go see Nemo!!

I thought my eSIM issue would take forever to fix, as I had already spent over an hour in the Apple…read moreStore trying to fix it. I had low expectations. But I came in to this store as a last resort, and was back out in less than 10 minutes. The man who worked on my issue was really knowledgeable and helpful, and explained things to me in a way that made sense. I really appreciated his help.

I went to the AT&T on 355 W Dundee Rd in wheeling and the employee who helped me there was so kind…read moreand gave us perfect service. His name is Ayman S. He was amazing. Kind, patient, receptive, and understanding. I will be going back to this AT&T. I reccomend going here.

5 stars for Mark who works here... very helpful and fun! Brought my two year old with me and he got…read moreus done quick and entertained my son! Win win!! Thanks Mark!!! Verizon in Randhurst plaza !

Stopped in to have my tablet looked at. I was greeted right away. They found that the SIM card on…read moremy tablet was shot. They changed it out right away and then reset my tablet to original format so it would work again. While that was going on I inquired about new phones for me and me wife. They asked a few questions and then made a perfect recommendation for me. I just need to get back there and buy the new phones. They have exceptional customer service.

This is an absolutely terrible store to buy any type of electronics from, please advise. I went…read morehere with my girlfriend looking for a phone battery charger as her port on her phone doesn't work that is how she charges it. They usually sell for 5 bucks anywhere online, this store had them for 20, I didn't want to pay that but had no choice she needed it right then. By the way, the address on yelp is incorrect this will take you to a neighborhood not the store you must call them for the correct one. I go to the store, but the battery, we get home and guess what, the battery charger is broken. I call to ask to have a refund, and the employee told me no refunds only exchanges and about a sign on the wall that said that (you can't see any signs on the wall there so much crap all over them!). Why would I want to exchange for another broken battery? Rude unprofessional store buyer beware. Am going to try to get my refund through my card company.

From the owner: Mobile Zone delivers professional and reliable, on-demand affordable cell phone repair, Tablet…read morerepair,computer repair and accessories. We specialize in electronics repairs and have been doing so since late 2012. Located in the northwest suburbs of Chicago we have been serving our clients with the goal to provide a reasonable and professional service. Our customers satisfaction is our number one priority. We strive to offer very competitive pricing and can compete with any local repair company on pricing of repairs. Our guarantee 3 month Warranty is what makes our customers more comfortable in doing business with Mobile Zone.

Been there last week for my iPhone repair, thanks to Ibrahim (The Doctor) as they refer to …read more Hands down ,the best iPhone technician I would say. He did it so damn fast and my iPhone was back to normal I would say . Thanks Cell Choice!!

Took my IPhone 7 to this store yesterday. Was quoted $65 to replace the screen. Was charged $72…read morebecause I paid credit card (would have paid cash) if I was initially told. The phone was shutting down repeatedly. Battery was fully charged when I took it in; they gave me back a battery with 5% charge on it. Stay away from this place.

I m having terrible experience with Verizon to get some hep on unlocking the sim…read moreCard It IS JUST TERRIBLE hanging on phone for 50-60 minutes for five days in a row , everyone keep saying that it's wrong department and keep retransferring to each other Phone is completely paid off but I m just stuck now I want to switch to different carrier but now my completely paid off brand new phone stuck here

I got horrible experience with Verizon don't get their service I cancelled my service 4 months ago…read morebut they still charging me I don't know why? They promised me that I will not charge again but Verizon's all agents are literally lied to me I am so upset