Beware. The manager pushes unethical practices. We were told we were getting two free Apple watches…read moreonly to find out that night that we were wrapped into a three-year contract with all these additional costs associated. When I went back to ask the associate manager, who was there the next day to support me with getting this fixed, she told me she would not help me fix his problem and I needed to come back two days later when he was on the clock. Additionally, we found out later that he also changed our plan from what we discussed in order to finagle the "free watches" which ultimately is costing us more money. I felt so uncomfortable going back that I had to go to two other stores to try and get this rectified. Never again and I'll be reporting him Illinois Attorney General's office for unethical businesses practices.

This store is the worst and deserves zero stars from me. They told me the manager wasn't there and…read moreI found out later that was untrue among other things. Really? Nice. It is probably it is the same guy from all these reviews. I am cancelling my phone, and cutting all ties with this company. They have been billing a relative for 5 years for service they don't have, they refused to stop or cancel the account. I can prove we don't have the service, but they don't care. Honestly, I think you would be better off wth Xfinity or T-Mobile. I have spent hours on the phone with ATT being transferred sometimes to closed departments and sometimes to out of service numbers. Every other company I have dealt with about closing accounts has been great, with the possible exception of social security. Edit: Holy Cow! I just read the review about the manager hiding in the back room, and I think that is exactly what happened to me, except I didn't know ahead of time. Wow! Yelp is scary accurate. If I am right the person who they told me "left for the day" actually there and at least one employee knew it.

They were so helpful! They gave me a temporary phone while they fixed mine. And when I came back to…read morepick up my phone, they included a free phone charger, a glass screen, protector, and a phone case! Everything about this place was phenomenal!!!

Sando & Ruth, are TERRIFIC! In ONE hour, my phone was without virus & ALL was cleaned up! I could…read moreNOT be happier, with their attention, pleasant nature & FAIR price! I felt guilty, NOT paying more! I will refer co-workers & neighbors to them. Nothing; but, a GLOWING, well earned review is warranted! I will return, most assuredly! 5 stars, well earned!

I m having terrible experience with Verizon to get some hep on unlocking the sim…read moreCard It IS JUST TERRIBLE hanging on phone for 50-60 minutes for five days in a row , everyone keep saying that it's wrong department and keep retransferring to each other Phone is completely paid off but I m just stuck now I want to switch to different carrier but now my completely paid off brand new phone stuck here

Terrible customer service. I would avoid this store. I went in last Wednesday to pick up a phone…read morethat was ordered for me by my company. I was told we would have to order it through our B2B rep even though they had one in the store. We (my company) placed an order and it was to arrive on Friday. Friday came and no delivery. It showed up on Monday which did me no good since I flew out to head back home on Saturday. I requested it be sent next day air and was told they would. Here it is Wednesday and the phone still has not shipped. I was told that FedEx did not pick it up. I told them to call for a pick up or have it sent UPS next day air. They said "that's not how it works". They told me to contact my IT person and have them order a new one to a store near my home in FL. Absolutely terrible service. Victor the Assistant Manager does not return phone calls or reply to texts. How difficult is it to ship out a package?? Had it not been for the fact that our entire company is linked to Verizon (unfortunately), I would have gone to AT&T. The much better option for wireless service.

If I could put zero stars I would. I paid over $100 for my iPhone 6 screen to be replaced and…read morewithin six weeks the glue between the glass and the framing started separating (which after research found out this is due to cheap and sub par replacement parts). Although I paid for a 1yr warranty the store refused to replace or even help fix their wrongdoing, and insisted that I pay full price again for a replacement because the screen has a hairline scratch which voids their warranty. The warranty they offer is obviously subject to their discretion at which they will use any excuse to not to fix. This issue seemed second nature to them which made me realize this is a scam they frequently use, and more importantly us to pressure women into further sales. I wouldn't wish this treatment upon anyone.

My girlfriend has a cracked screen on her 3GS. We got there and the guy who helped us was VERY…read morehelpful. We got there and he fixed her cell phone in much less than 15minutes. It works great and she has no problems what so ever with it . If she knew it was going to be this quick and painless she would have came much sooner. I highly recommend this store

Stopped this AM as my cell phone had no internet.. Thought…read moreneeded a new cell phone.. Umar was friendly & polite ... He opened my cell phone & spot checked for issues. He found a data app turned off. Internet watering 110% now. He showed me how to check for any issues in future. Umar was great & highly informative!!!

100% reccomend my homie weston and victor. they r legit rlly helpful and nice. 10/10 experienceread more

TV box would not power on. Troubleshooting via website was a bad experience, eventually told to…read moretake the box to the store to exchange. A customer service rep met me at the door and when I mentioned I needed an exchange, Alex promptly retrieved a replacement box and sent me on my way within 3 minutes of my arrival. I visited the store around 1:30pm on a Tuesday - perhaps lighter customer traffic at the time contributed to the expedient service.

For some reason you have to meet when someone to return equipment. I don't know why one of the…read morethree people who never moved from the checkout stations for the full 30 minutes I was here couldn't do it. Whatever estimate they give you for your wait time, double it, at least. Fifteen minute wait turned into 30 real quick. My visit here did nothing but solidify my decision to end my relationship with Comcast. The only reason I can tell they make you wait to return equipment so that they can try and talk you out of returning equipment/quitting service with them there was no reason that I needed to wait 30 minutes for a transaction that took 60 seconds. Total garbage company

They stole xbox s one bundle that was 200 they never sent us the money they kept the game .read more

Good experience! Sold my old iPhone x and iPhone 11. Safe location and smooth transition. Thanks.read more

Getting the run around from multiple AT&T customer service specialists thanks to Richard at the…read morestore **cking up the actual trade in of existing devices for two new phones that we were eligible for upgrades on and to receive promotional credits towards the two new phones. This should have been a simple process and Richard completely **cked it up. I online ordered two new phones with the trade in credits queued up for the old phones. WE simply needed to go into the store and pick up the phones. Richard cancelled the online order that had the trade ins queued up already, and then processed the phones again as purchases and conveniently forgot to notate the trade ins previously queued. I cannot "simply drop off" the phones at any AT&T store as Richard stated when a follow up call was made to him after I saw that he didn't set up the purchase of the phones correctly on the receipt with any associated trade ins. During the follow up call he had the audacity to blame it on my daughter not knowing what color phone she was getting during the pickup of the online order that led to the cancellation of the order. Soooo...I've spent an extra three hours dealing with customer service overseas and having to provide IMEI numbers and all kinds of random bullshit just to get an email that will show the PROMOTIONAL CREDITS that SHOULD HAVE BEEN APPLIED IN THE STORE by RICHARD (who by the way, has nothing but "lovely" things to say about his regional manager). I still have not received the email with the trade ins and the associated promotional credits for this transactions that Richard completely botched. Caveat EMPTOR. These guys are weasels.

I have had a very frustrating experience at your Mt. Prospect, Illinois location. I went to the…read morestore to purchase a new replacement phone. Admir Burdalic informed me that our plan was out of date, and not even offered anymore. He said by adding a phone line we would reduce our bill from $364.98 to $244.93. I kept saying I have no use for another line, Admir insisted this was a substantial saving regardless of if I used the phone line or not. Admir said the extremely basic 5G phone itself was free except for $2 a month. Plus, the two bill cycle charges of $35 the cost of adding the line. Admir informed me that in the future I would be able to transfer the extra line to an existing phone and phone number from a different carrier. Admir said that I would receive an email to obtain proof of employment at Jersey Mike's to get the additional discounts. I told Admir that my daughter had been informed by AT&T that she would receive a discount for working at State Farm if she sent proof of employment via email, I informed Admir that the State Farm discount was never added. Admir did not have an answer to why the State Farm discount had not been reflected correctly on our bill. When I arrived home, I sent the proof of my employment via email numerous times, every attempt to input my pay stub was rejected by the AT&T Discount app. After three more bills, the discount from Jersey Mike's or State Farm was still not reflected correctly on the bill. My husband and I went into the Mt. Prospect AT&T store to try to resolve this bill issue around July 20th. Justin Casey, the area manager said he would personally fix this issue for us. We showed Mr. Casey the piece of paper that Admir Burdalic wrote, stating that the new bill would be $244.98 and no longer $364.93. We had the 5G phone that was still in the box and unused with us, we told Mr. Casey if we were not receiving the promised discounts, we would simply like to remove the fifth line. Mr. Casey assured us that he would personally fix the problem, and that the bill would certainly be corrected in the next billing cycle. As of September, our bill was $314.53, not the promised $244.93. On September 10th at 5:41pm I called 611, and during the 1hour and 39 minutes call, I spoke to three different customer service representatives. Each time the customer service representative transferred me, I needed to explain the entire story of what transpired. The final customer service representative informed me that the fifth phone was not free. From what she could see on her end was that the store employees stacked discounts and promo codes to make the bill less than $364.98 The customer service representative informed me that AT&T needed to take the discounts off the bill. The customer service representative issued a credit for the fifth line, although that was the right thing for AT&T to do, it does not come close to resolving our other issues with not getting our discount for me working at Jersey Mike's or my daughter working at State Farm. I find this to be unethical and simply bad business practice. I feel that I was deceived first by Admir Burdalic. Secondly, Justin Casey, the area manager, should have been honest with us about what appears to me to be a deceitful sales tactic. This is AT&T, a major cell phone service provider, and I am very disappointed about being misinformed by not one, but two of your employees. I am exasperated with having to continually explain my dilemma to AT&T and not getting results. I am sure that AT&T has a number of notes regarding my numerous contacts with your company. I have been advised that my next step should be to file a complaint to the better business bureau.

After reading all the lousy reviews I was a bit hesitant to consult the Geek Squad in Arlington…read moreHeights, but I'm pleased to report that they did a great job with 2 separate (PC desktop and laptop) services, one of which was fairly challenging. They were courteous, patient, accommodating, efficient, and faster than I expected. Hopefully, anyone who reads this recommendation and goes there for service will have a similar experience.

What an experience…read more First off, I will be upfront and honest. We bought an open-box item from Best Buy. It was listed as Excellent Condition, and it was an 85-inch Roku TV, which is basically less of a television and more of a drive-in movie screen for your living room. When we got to the store, things started off beautifully chaotic. The sales associate scanned everything, checked us out, and then somehow gave us the wrong TV to load into our car. Thankfully, the mistake was noticed before we drove off with someone else's giant wall-sized entertainment portal. Another representative stepped in, helped bring the correct TV out, and even helped us load it into the vehicle, which I did appreciate. Now here is where the circus music starts playing. Because this was an open-box item, the entire TV was wrapped up in bubble wrap like it was being prepared for launch into outer space. The listing said all parts and accessories were included. The label on the TV said all parts and accessories were included. Let me say that again for the people in the back, all parts and accessories were included. So, naturally, we trusted that statement like fools in a Best Buy fairy tale. Since the TV was wrapped for protection and we still had to move it, we did not unwrap the entire 85-inch beast in the parking lot to conduct a full forensic investigation. We got it home, unwrapped it, admired the glorious size of it, and then realized something very important was missing. The Roku remote. Yes, the remote. The tiny little plastic magic wand required to operate the giant glowing rectangle we had just transported across state lines, emotionally speaking. Now, if this had been our local Best Buy, no big deal. We would have driven back, grabbed the remote, and moved on with our lives. But this was not our local Best Buy. We drove an hour and 45 minutes to pick this TV up. There is absolutely no universe where it makes sense to spend $25 in gas, lose half a day, and possibly need emotional counseling just to retrieve a remote that costs about $7. You can literally get two of them on Amazon for under ten bucks. So we called Best Buy immediately after realizing the remote was missing. The customer service representative told us we could go to any Best Buy location, pick up the Roku remote, and they would give it to us for free. Great. Problem solved, right? Wrong. The next morning, we went to our local Best Buy, which is about a mile away. They refused to give us the inexpensive Roku remote. Apparently, the $7 remote was being guarded like the Declaration of Independence. So we did the next logical thing and called the store where we bought the TV. That is when we discovered another fun Best Buy feature, you cannot actually call the store. You call what feels like a customer service maze designed by someone who hates both customers and service. We spent about 45 minutes on the phone. We asked for a supervisor. We were refused. Then we finally got a supervisor. Every single person said the same thing: there was nothing they could do because it was an open-box item. That would make sense if the item had been listed as "open box, maybe includes parts, maybe does not, good luck, bring your own remote and a priest." But that is not what it said. It said all parts and accessories were included. It said it online. It said it on the label. It said it clearly on the bubble-wrapped TV. Yet somehow, the responsibility for the missing remote became ours, because apparently "included" now means "included in spirit." So now we have an 85-inch Roku TV with no Roku remote, and Best Buy's solution is for us to drive an hour and 45 minutes back to the original store to retrieve a $7 remote. Needless to say, that is not happening. I ordered the remote on Amazon for $9.74, and it is being delivered the same day, because apparently Amazon understands the complicated business model of "customer needs thing, send thing." Today, Amazon wins customer service. Best Buy loses on every account. That is sad, because I have shopped at Best Buy many times. I have a Best Buy credit card. I actually like some of the perks. But perks do not matter much when customer service turns into a scavenger hunt for a remote control. So here is my advice: when Best Buy says an open-box item includes all parts and accessories, bring a magnifying glass, a checklist, a legal team, and maybe your own remote just in case. Because apparently "all accessories included" does not always mean all accessories are included. Have yourselves a fine and beautiful day, and I hope this review helps you decide whether you want to support Best Buy or let Amazon deliver the remote before Best Buy finishes transferring your call.