I had a fantastic experience with Alexander. His deep product knowledge and professionalism made my…read morevisit enjoyable. He efficiently addressed all my questions and provided me with everything I needed.

Jelaine was one of the best associates I've ever had the pleasure of dealing with. Super helpful,…read moreknowledgeable and just a pleasure to deal with! Kudos to you and because of this experience I will be returning to this location! 5/5!!

The man that owns or says he owns this location after him flipping me off for no reason behind his…read morestore while I was driving called me several racist comments because I stopped to ask him politely why he would yell at me about something that had nothing to do with him! He got defensive told me he had a good lawyer and to keep moving. I again expressed my concern for him yelling out to me infront is my family, and his response was many nasty words including "go on with your white b i t c h arse!" I said real classy and I left! Why someone would want to alienate a potential client or people I know and love to not shop this location or company is beyond me! I never said anything to provoke this type of hate or anger and he owes my family an apology for his nasty behavior!

This was one of the worst customer service experiences I have ever encountered. DO NOT VISIT THIS…read moreLOCATION I visited the store to add a line and purchase a phone. There were only 2 other customers in the store yet I still waited approximately 30 minutes before I received service. Once I finally sat down w an associate and we began getting my account set up I was told the phone I was purchasing was eligible for a trade in discount of $350. I was elated because I did have an older phone not in use I could trade in. I asked if I needed to go and get it and was told not to worry as I had 30 days to bring it in. I come back into the store 48 hours later and am then told, by the same sales associate, that that promo had "expired" and my trade in was worthless. I reminded him he told me I had 30 days to bring the phone in, and that i even offered to go get it that day. He acknowledged that conversation but stated was unable to help me. Naturally I was not happy w this response and asked to escalate. I get home and get a call from the store manager Frankie. Within 2 minutes of our conversation he is cutting me off and very defensive and most importantly offering no solutions. He was extremely unprofessional and ultimately ended up hanging up on me when I asked to escalate. The store manager! Needless to say I will NEVER do business at this store and will be escalating to ATT CORP

From the customer service, to the atmosphere, this place is always a great visit for quick…read morediagnostics, hands on help, honest service, and all my cell phone needs were met! Will return!

From the owner: The Cell Xchange buys new or used cell phones, repairs damaged phones, offers a wide variety of…read moreprepaid services and also has phones and accessories.

Just returned from this location and had to change my review. I think this is the first time I've…read moreever had a not so pleasant interaction there.. I quickly stopped by to pickup a reward that Loren told me would be available today. Some older gentleman to my right asked if he could help me as I walked into the store. I told him the reason for my visit he said that that would be available NEXT Tuesday. Would not have been a big deal. Other than the fact that I was just given incorrect information. It was the tone in the attitude of this person and some female, who were sitting in a cluster of Tmobile workers in the back that had nothing to do with our conversation decided to chime in and told me that I "Could check the app". I guess she didn't realize that SHE was getting ready to get checked....therefore I subsequently told her that , "I came in because I was told that it was available today". She had nothing to do with what I was discussing with the other gentleman...but I guess if you don't have anything else to do with your time to sit back in the corner, giggling and BS-ing with your coworkers, you can chime in on conversations that DO NOT involve you! "Wrong person....wrong day! I guess someone needs a lesson minding their own damn business!

agree with the last review if i could give this t-mobile 0 starts i would the workers aren't…read morehelping and are ignorant. Go to any other t-mobile but this one, it will make you rethink your choice of service. wish i could tell you the name of the ignorant guy who was no help but nobody there wears a name tag. this t-mobile deserves to get shut down they don't even help their customers what's the point

My husband and I visited this Verizon store today. I can't say enough good things about our…read moresalesman Kai. First of all we had purchased our new phone from a different location and had to go to the Brandon store to pick it up. The store was clean, well stocked and had comfortable seating. Kai greeted us when we entered the store. He was with another customer at the time but after a couple of minutes, came over to help us. He was very informative, patient and professional. Kai made sure we understood the new changes we would experience with the phone, informed us about accessories we were interested in and made sure the new phone was set up properly. Because we had purchased the phone elsewhere, he knew he would not be able to receive commission on the sale. However, he treated us exceptionally well. Kai is an asset to this buisiness and we highly recommend this location! Thanks Kai! Sandy & Michael D.

My mom and i visited this location to upgrade my phone. I was hesitant because I had a voicemail…read morefrom my dad who recently passed that I did not want to lose. Sam, the rep who assisted us, was kind enough to take my phone in the back (I wasn't able to hear my dad's voice yet) and make a copy of the voicemail on his phone so he could send it back to me in an email attachment that could be saved permanently with no risk of losing it. His kindness during this difficult time was greatly appreciated. He even helped us set up the new phone on my car's Bluetooth. Great customer service.

Stay clear from this store. I've had issues since Oct/Nov 2023 when I added 2 lines for my husband…read more& child. Unfortunately I didn't realize right away but the store committed fraud & added all kinds of things to my account. I had double lines added with added features I never asked fir including a watch I never received. I was told by several employees & current manager that they fired everyone from that store on Nov. 2023 including manager regarding fraud. So I thought great they know I'm telling the truth & shld be able to get everything corrected & credit/refund to ny acct. It is Aug 2024 & my phone is still disconnected due to non-payment even though I have given tmobil $1294 this year with the last payment was end of March. I stopped paying once I made complaint & as of today it has not been resolved. It took me 6 weeks to talk to manager of store. He was never there & only returned 1 phone call from the dozen of times calling store, going to store & leaving a message w every employee in store including asst manager. I was told only manager can do refund/credits. I also wA told I have to call customer service as far as removing everything & connecting phone. I spoke to several managers in customer service & yet still I sit w no phones on for the whole family. My son just started his senior year at bloomingdale high-school & we have no way to contact each other & he also has no way to contact his teacher's etc.. This is unacceptable & I'm taking this complaint to the top. BBB, FTC, Corporate & lastly lawsuit if I can't get resolved. I have notes on every person I have spoke too including dates & times. I have receipts & screenshot on everything I have tried to do to correct the issue. This is UNACCEPTABLE for anyone!

The manager is extremely dishonest and unprofessional. He needs serious evaluation of his character…read moreand professionalism. He lied to my elderly father and manipulated him into buying a brand new phone when the issue had nothing to do with his phone and everything to do with an IT issue. Absolutely disgusting... no words...

Michael, the technician that helped me replace the battery on my aging iPad did not any job or…read moredamage to my iPad and the battery life has been restored to brand new great job Michael!

Ask for Mike he replaced the broken screen on my Iphone 12 in less than 15 minutes…read more Price was right too.

I had the pleasure to buy a new phone from this store they are very professional and off good…read moreprices. I have miss Yasmin Help me she was a pleasure to work with definitely recommend coming here.

I came here and got both my phones glass repaired here in Tampa... very reasonable and professional…read moreplace! They had all supplies available and barely any time waiting... even with my phone which is actually one of if not the best on market.

I have to say that Anthony (who is no longer there) helped me and he was so awesome! My phone was…read morehaving issues with the SIM card and when it seemed Like all hope was lost Anthony stepped in and resolved the problem so quickly that I honestly don't know what happened. Everyone there was very kind and professional and greeted each customer as they walked in. A lot of us came in in quick succession but they did great managing everyone's needs. They showed patience, kindness and professionalism. Three cheers for them!

I had a mishap with my XR at work. Lost it while working n even though the find my iphone was…read moretelling me that it was at the location i was? Nada. put it on Lost phone n alas i had to get another one. I wanted a 13mini but all they had was the bigger one. No problem! I had the pleasure of being taken care off by a young lady called Alex. She walked me through the steps, explained the cost differences n i chose accordingly to what i needed. Atm im still dealing with all that fun medical debt so no super nova phone lol im happy with the 13th, it covers my needs n it mirrored everything from the cloud. Alex was kind and patient with me. While the phone was updating n configuring itself with the network. We shared life stories and i started talking about sharks, free diving n that time a blue crab was eating my foot when i was little O_o lol time went by so fast! One of the other staff gentlemen gave me a Christmas gift! It was a T-Mobile cup! So blessed! I would definitely recommend this store. Nobody tackled me when i came in like an apple store? Lol took less than 2 seconds n wam "hello welcome" very lovely n attentive experience. Would definitely come back.