If you love your parents, DO NOT leave them at Summit Memory Care on Signal Butte in Mesa…read more Horrible care, wet beds, feces on the sheets, and toilet where she tried to take care of herself. There was a wet diaper in the hall, and a woman wandering in the hall with no pants on! I was visiting when the tech came in and asked me if I could take care of the mess that I had gone to get her to clean up. The patients have NO way to call for help other than hollering until someone happens to come in. When I asked about this, they told me "we check on them". I was there for 4 hours, and no one came in. The meals are HORRIBLE. I stayed to enjoy a meal with her, and no one at the table could eat the meal. None of us could even figure out what it was, broccoli with a brown gravy stuff on it.

Very friendly and attentive staff. Lovely dining room with gourmet meals. Beautiful courtyard for…read moreoutdoor gatherings.

You have a care Team that really cares and takes there job…read moreseriously one particular person I have encountered is Savannah Gantz she is a hard worker and seems to genuinely care for people

Our mom was a resident in memory care for almost 5 years. The staff became family to her and to us…read more They made mom feel safe and loved. We appreciated that when we visited we could spend quality time with our mother. We are truly blessed to have found Sky Vista and their caring team. From our Mom's last day in earth to our visit to say goodbye, we felt the love they had for her. And they knew she loved them. Eternally grateful.

very clean, but not enough activity. Mostly everyone just sits in their rooms or in front of the…read moretv. If you have trouble eating they send them to the naughty table. I wish I would have looked around more. they have someone come in for music once a week, but that's the only activity they get.

The caregivers at Country Estates are outstanding! My mother transitioned from a memory care…read morehospital into this assisted living home. It was perfect for her. The home is safe, relaxed and spotless. The residents have their own rooms and move around the interior of the estate freely. The staff is compassionate and attentive to every need. They treat the residents like family and that really makes a difference!

So very rude! They don't listen, will talk over you and don't provide anything more than a room…read moreand food if you are willing to eat when they offer, if you don't feel like going down when they offer and ask later you get charges like room service at a fancy hotel, they only care about their money not the people.

I would not recommend this place for your loved one needed assisted living. I'll start at the…read morebeginning. In 2022 I stopped in to Broadway Mesa Village, completely overwhelmed knowing my mom could no longer live independently especially since her entire family lives out of state. The director and sales manager at that time had been there many years and were welcoming and helpful. I was thrilled to move my mom! She needed a low level of assistance which included stand-by during twice a week bathing and some re-direction but that was all. About a month after she moved in, it was announced the director, sales manager and long-time chef were leaving. Over the next almost 2-years, there was a revolving door of directors, interim directors, or corporate staff filling in and nursing staff changes, before the current director. I visited every 3 months and always had a sit-down with them to share my thoughts and concerns, except I could not get a meeting with the current one even after I decided to move her out of the facility. I felt that would have been the most important meeting. So, back to her level of care. No meds, no special needs, just stand-by for bathing and housekeeping. Never once when I visited or any family visiting did anyone come for her shower time. When I asked, I was told my mom would send them away. OK. I get that. But she was never clean when I visited and she had several (at least 4 in 2 years) UTIs that sent her to the ER. Each time her mental state declined. Earlier this year it was decided her care level would need be increased from Level 2 to Level 4. This should include showering assistance (not stand-by) and distribution of her 2 prescriptions at $1900 added to what were were already paying. Now, I still NEVER saw anyone come to help with bathing or dressing. Her hygiene was unacceptable. I always made it clear that I lived far away and mom may need help with simple tasks like keeping her phone charged but often her phone would be dead and I'd have to call the front desk to make sure they'd seen her that day and ask if someone could charge her phone. Now to housekeeping...her apartment was also dirty! Every time I visited, after getting mom clean, I'd clean her room. Dishes were always piled high in her sink. It smelled. The floor was dirty needing both sweeping and mopping. Her refrigerator was full of rotting leftovers she'd bring back from the dining room. Once, when her mental state was not good (and shortly after was diagnosed with another UTI), I found over 20 cups and glasses from the dining room in her apartment (in her cupboards, sink, drain, side table, and bathroom). When I returned them to the kitchen, they were shocked. I was too. Why wouldn't housekeeping take them back? Oh, and the roaches. First a dead one. Hmmm. Concerning. Then next visit a couple of live ones. Maintenance came out to spray immediately once I reported it. Upon move out, under the mat in her shower, a bunch of little baby roaches scurried out of the light and I scurried out of the room! Lastly, when I decided it was time to move her closer to me and gave the 30-day notice at Broadway Mesa Village, it was very hard to get any answers as to how to get her medicine before we left. I also needed assistance getting my mom on a call with a nurse in the state where she was moving for an assessment. Seems like it would be a pretty standard request from one assisted living facility to another, but I was told by the director (through the new person working in the business office, yeah she didn't take the call) that no one could take the time to help my mom access a video phone call for 10 minutes. She lived in an assisted living facility with very little, almost no assistance. Luckily for me, there were 2 people that had worked there the entire length of my mom's residency there that definitely made both of our lives better! One helped my mom with that needed video assessment on her own time and the other mailed my mom's meds that weren't available to me on her move out date! Angels! There are definitely amazing people there and I give them a lot of credit dealing with my mom and helping me from afar and I'm forever grateful to them. But the ownership and management and how this facility is run day-to-day is very concerning. If you plan to move a loved one here, you need to be a strong advocate for them, monitor their care, and visit often! Thank you for your time if you've gotten to the end of this long review.

I have the honor and privilege of being a volunteer at The Watermark at Morrison Ranch. In my…read moreexperience of visiting several different assisted living facilities in the East Valley, I have found The Watermark to be my very favorite. It is such a beautiful facility, with so many wonderful residents. It truly has a "big happy family" feel to it. Everyone is so friendly and kind to one another. From the staff and servers, to the nurses and directors, they all truly make it a warm and friendly environment for all that live there.

My parents have lived at Watermark at Morrison Ranch (Originally Quail Park) for about 4 years…read more While my mom passed away last year, my dad continues to live at Watermark. Over the last several months, I have noticed an exceptional employee named Haley working in your dining room. Haley has a gift of caring, compassion and patience with every resident that she servers. It is obvious that she loves working with elderly people & it shows. Employees like Haley are rare, and she is an asset to Watermark at Morrison Ranch. John

Very good care. My husband was in memory care. He had the best care ever. Great room great…read morecaregreat good. Oh

Voted Best of Gilbert! love American Orchards! My father moved into memory care 10 months ago…read more Joyce and her staff really do care about the residents. They have lots of fun activities and delicious food. During the holidays, they have wonderful family meals and celebrations. Also, I feel like I can go to the staff with questions. The other residents are so much fun to be around. They love to play games! I feel like it is one big family. Once a week they take the residents on a field trip. These field trip are especially important to my father. He loves getting out. A big thanks to the activity gals, med techs, aids, housekeeping, chefs, maintenance and the staff.

By the time I reached Lorell the director at heritage village I was o frustrated so upset with…read moretaking care of a family member r. One conversation with Lorell and she made me feel at ease. She helped us place my loved one in the proper house in heritage village so she could thrive and be happy again. Lorell made the process very smooth and seamless. The staff has been nothingl short of amazing. The house is clean, the food is delicious. The staff is very attentive to the clients and family members. Heather the activities director is so great written the clients. My grandmother is back to her old vibrant self again and meeting new people making new friends it's so refreshing to see. Thank you to everyone at heritage village. They take seen to care about the clients who live there. So many activities to do as well.

My sister is getting excellent day/ night care for 2 years in her house #1…read more not 1 hygene problem or sore because Gretchen has attentive caregivers. The front office business Manager, Aria, is constantly available if we need help and aware of what's happening in our world. Thanks to all at Heritage Village for welcoming environment, daily. Cathy Jackson

As you can imagine, realizing you can no longer adequately care for your loved one, and then trying…read moreto decide where they are going to live and get the best care is a heartbreaking and daunting task. I'm so thankful we found Eden Estates for my Mom a year and a half ago. On our first visit my heart was overjoyed and at peace. When you can walk into a place that feels like home (always clean, very comfortable furniture, cozy bedrooms, beautiful decor) and smells like home (three delicious home cooked meals) you know it's a special place unlike any other elderly care facility you have ever been to before. The well trained, 24 hour staff, is top notch and truly loves and cares for the residents. They treat them like family, because at Eden that is what we truly are...a family! They accommodate your loved ones likes and interests, favorite movies, music, favorite foods, and even celebrate their Birthdays complete with decorations! Before COVID we celebrated Thanksgiving and Christmas together a few days before. We were able to bring our loved ones favorite traditional foods that remind them of home. This place is truly a home away from home. The medical care is exceptional. They work together with my Moms doctors and hospice nurse, always keeping me informed of the plan if anything changes. I know without a doubt that my mom is receiving the best care possible at Eden. Since COVID, Josh (the owner) took swift action to inform us that we are no longer allowed to visit in person. I know this wasn't what any of us wanted, but I am very grateful that his number one concern is the safety of the residents at Eden Estates and gladly abide. Because of this, all of our Eden family has remained safe and protected. He quickly set up an iPad so that residents can video chat with their families. I feel that he truly cares and has the residents best interest at heart. I have no words to adequately describe how grateful I am for Eden Estates and all of the staff working there each and every day. It has been such a blessing in my life. I sleep better at night knowing my Mom is safe and sound at Eden.

Finding this kind of quality, attentive care for my husband with end-stage dementia has been an…read moreanswer to prayer. It was hard to let go and allow a team of caregivers to care for him full time, but the day came when his physical challenges were more than I could continue to provide for him at our home. After visiting several large memory care facilities and neighborhood group homes, I was referred to Angela at Eden Estates. As the saying goes, she had us at, "hello!" The team is amazing! Angela's philosophy of care and commitment to excellence is unsurpassed. As a family, the owners are personally invested in the integrity and quality of life of the residents they call their Eden Family. Their kindness to both my husband and me during this difficult transition brought comfort and peace to us both. My husband adjusted quickly and easily to this setting, I believe because it feels much like any comfortable, caring home with a family. The caregivers learned early-on how to interpret his prompts and eagerly engage to meet his needs. I get to be his wife again and enjoy his company the days we have together. I am grateful to have found Eden Estates as our "second home".

The caregivers are amazing! They care and support my mom as well as our family!! The admin and…read morefront desk staff are caring, loving and give 110% to the residents and families. This is where is we would want to be if needed!!

Volunteering with Hospice of the Valley, I visit patients anywhere. Their homes, care facilities,…read moreetc. Recently, I've been lucky enough to have weekly visits to Countryside Living in Queen Creek. The facility is only a year old, and you'd never know it. Everyone seems like they've known each other for a lifetime and the hardworking team of employees has made a beautiful home for those living there. I've been blown away by this facility. From the attentive staff, the residents, the beautiful grounds, their activities and inclusion of all residents- it makes my heart so full. You feel like family the moment you walk in. The upbeat and compassionate energy is so contagious. They have one activity that I'm particularly touched by. Each week, Trader Joe's donates their unsellable flowers to Countryside. The residents join in the common area to create their own floral arrangements, which decorate the halls and lobby of this one-of-a-kind establishment. The smiles, the conversations, the interactions with one another...it's beautiful. As I was leaving today, after the floral arrangement activity, they had a little table set up in the lobby. "FLOWERS: $10". On the table were beautiful arrangements made by the residents that they were selling to visitors. My heart melted. How proud they were of their masterpieces and how each week, they meticulously pick out stems from the BOUNTY of flowers that were donated and put their own personal touches into their creations. I couldn't pass up the opportunity to purchase an arrangement. This wasn't made by an expert florist. This is a bouquet made by the hands of someone very special. Someone who finds joy in the small things. Someone who has a lifetime of stories to share. Someone who sees the beauty in friendships, small talk and being in the moment. Someone who reminds me everyday why I do what I do. Thank you, Countryside Living, for making each day a beautiful one for your residents.

We have gone to have dinner with the seniors and they loved it. A lot of them have no family and to…read moresee their faces light up when they see the kids is heart warming. Our elders have so many amazing stories to tell. Go spend time with them! I love that the garnet is open to visitors. Thank you for that. I do call ahead to make sure it's ok every time.

If your loved one needs nursing care - beware! Promises were made about their ability to care for…read moremy mom that were not kept at all. They seemed more interested in renting the room than being honest about their services. It was exhausting fighting for care - that we paid quite a bit extra for - from staff. Very understaffed. A half hour wait after pushing the call button was normal. And when my mom passed away - no condolences, no acknowledgment from staff - poor customer service all around.