If I could give zero I would, and I was an employee. If you care about your family or who ever…read moreyou're planning on putting in here. Don't. Think twice. They don't care about the employees or the residents. All they care about is money. Management is god awful and make everyone hate it here and the good staff leave. They place is completely outdated, the food is mediocre at best, management is terrible, some of the staff are cool and do care, but it's outweighed by how awful everyone else is, most of the management has been there forever and they need a full overhauls. Go to literally any other retirement community if you care about your mom, dad, grandparents, whoever. Do not put them here.

I perform at The Springs for their happy hours and have interacted with the staff and residents…read moreover the years. It is always a positive, friendly experience. Tim in activities and Mary at the front desk greeting everyone are just the best to work with. I've seen them interact with the residents and it is obvious the residents love the care and service that they receive from them.

Great community great leaders in their community and Ms. Fernandez is doing an absolute fantastic…read morejob with community events for their community

My father moved here to the independent living less than a year ago (rate for non refundable…read moredeposit was $2500) and has had so many issues that I am throwing away that money and putting a new $2500 on a new facility to get him out of here. Despite all the issues, I don't have this kind of money to waste in one year but his health has deteriorated dramatically by the lack of good nutrition in the dining room. At this time, at least seven other groups are moving out this month - so very high residential turnover because the food. You pay $2900 for a one bedroom with horrible food. Go shop around somewhere for the same money and get better food. Don't throw away your deposit like I have to by moving it your loved one there. Most aren't local and can't go take food and visit almost daily like I could and it is super unfortunate as the building has potential with nice layout and floor plans with beautiful trees. Additionally I received a call one day asking when he was moving because they rented out his place of which I had paid for through the entire month already. So I'm addition to keeping my $2500 they were planning to work on double dipping on the property we rented. He gave his notice that he would be vacating on or before a certain date late June. So Mid June they had decided they were going to assume his 30 day notice was from the date he was considerate enough to put his notice in, not the date we were moving. The site director is young and nice, but doesn't have the support to run a facility alone and the seasoned director who is supposed to be in charge is never around either. First the food has small portions, generally cold with horrible quality. He sends me pictures and I feel horrible that he can't get enough to eat. I made my way up the chain and called corporate office. The response was a call from the local cook. He didn't really care. No one from the leadership team called. He has had diarrhea at least five times since moving in and has lost at least ten pounds. Bees continue to congregate and he was told they would get to it when they can. He is allergic. See the pic right outside his window. He doesn't do activities but they seem nice enough. He doesn't use the transportation but I'm sure it works fine as well. He will be moving to a brand new facility with lots of light, encouraged use of the on property grill as well as gourmet food selections. He couldn't use the grill at Sunrise when he wanted despite what we were told during our tour. It was not an option to have use of the grill whenever he wanted it. The activities director (Mary) was the glue that held everything together and encouraged positivity throughout and she is no longer there and the vibe has just become bleak. Finally, we had two full bottles of medicine go missing and was reported but nothing was done.

This was an outstanding assisted living home. The caregivers were very attentive and took excellent…read morecare of my family member. The owners always communicated if there were problems and were always available if there were any questions. I would highly recommend them!

My husband is a patient at Biltmore Assisted Living facility & I am very pleased with the quality…read moreof care that he has received while a resident. My husband suffers from dementia. The director of the facility, Traci Victor, has given me access to her phone number, and the communication is great. She prefers communication via texting, as it allows for faster response time. The facility is on the smaller side, with 10 residents calling the property home. However, because of the smaller patient size, it allows for a more favorable patient to staff ratio. The kitchen is an open concept adjacent to the main game/TV room. Food is prepared daily, good quality & nutritious. The portions may appear small, but residents are mostly elderly & that fits with their lifestyle. My husband has his own private room with an accompanying bathroom (consisting of a toilet & sink) The shower is across the hall, which is appropriate for safety & assistance. There is a very nice "Sun Room" facing a very large backyard. I have seen residents enjoying said room, & meals are done with socialization with other residents. My husband prefers his meals to be served on the couch in front of the main TV using a table with wheels. Medications are coordinated & dispensed. I feel blessed to have Dr Talisa Adkison MD, reviewing his needs monthly. She is truly a saint & spent more than 30 minutes interviewing him. Her office staff is also exemplary . If I need to call, someone will pick up, which is convenient for me, as I reside out of State. Dr Adkison will either respond herself, or direct staff of her intentions. Dr is the physician for most of the other residents. Holidays are festive, & Traci has the facility decorated to reflex the season. Traci has given special interest to my husband during Christmas & his birthday. He is a fan of the San Francisco Giants baseball team, & she was thoughtful enough to gift him a hat of said franchise for his birthday. He has spoken of this gift frequently, & it gives him much comfort & pleasure. This is of much amazement on my part due to his dementia & short term memory loss. I highly recommend Biltmore Assisted Living for loved ones experiencing issues with memory loss & cognitive decline. The facility is a thorough, safe & clean environment. They have preformed a difficult job to a high standard.

Biltmore assisted has very good care, home cooked meals and plenty of space for residents to join…read moreeach other in large TV area or in relaxing coffee room with fireplace. Residents eat on a terrace overlooking beautiful grounds. Tracy, the certified house manager, was outstanding in keeping the home spotless and meeting the needs of the residents. My mom adored Tracy and her little dog, Wilkie. Linda was a warm soul who took care of medications and also enjoyed cooking meals for the residents. To have my mom pass away in a place where she was never lonely, felt loved and respected, was a gift. For that our family is grateful. However, I like transparency. It shows integrity and character. Mike, the co owner is very friendly at first but I feel he was intentionally trying to pull the wool over our eyes. Regarding deposit money, we would have placed our mom there anyway, so there was no reason to be deceitful. Make sure to read contract carefully and get a copy as soon as you sign. I did not get a copy and I noticed 500.00 move in fee and $500.00 administrative fee. We weren't charged those nor had I ever seen them on my contract. I think the fees were typed in after the fact. Mike, (Mihai Ilioi) the co-owner, knows that placing a loved one in an assisted living home is an emotional time for family. Many of us aren't thinking as clearly. So Read the Contract carefully, take your time, do not be rushed and get a copy right then and there. You have the right to make an informed choice.

I am here as a and I have been here two days and and blinds have fallen on my mother-in-law…read more He's about hit her in the head and there's green hard on her faucet heads that they still will not fix AC unit is leaking all over the floor in the kitchen And this is a health hazard for the possible slip and fall. But when I called the office they were rude disrespectful and this is to me as a visitor. I can imagine how they speak to the residence. But they told me that she waiting list. I told her what warrants emergency and destruction of personal property because the AC unit is leaking all over her kitchen floor they put a bucket down well if I wasn't here she could have fallen and really hurt herself I am never in all my stars for as much money as she needs to be treated and told this and be put on a waiting list when this is a very serious matter, especially and broke a should be ashamed of themselves in charging these people and treating them like this when they don't deserve this You are taking advantage of people like this. May God have mercy on their soul.

It gives me no pleasure to write this review but I feel it is important to share a recent…read moreexperience. My mother, who is 95 years old, has lived at this facility for the past 3 years. I could write about more than a couple of very negative experiences during this time but I will focus here on this past Sunday's Mother's Day brunch. The brunch itself was okay, the food was neither great but not bad, but when my mother wasn't able to finish her whole piece of salmon, I started putting it in a small container that she brought with her (they refuse to give a "to-go" container) when our server told us that we couldn't take it out! Excuse me! A mediocre brunch that we paid $24.00 a piece for and they would not let us take our half piece of salmon home! I don't blame our server as she is told what to do by management, but I feel that this just wrong and borderline abusive towards the elderly who are easily taken advantage of. Come on Robsons, please do better.

I have a family member who moved in recently and I can attest to the care being top notch! The…read morestaff is attentive and super nice. It's a clean and well kept facility with a ton of activities and amenities for the residents. The food is great and the care provided is top notch. Highly recommend Savannah House if you are looking for Assisted Living facilities

Savanna House is a beautiful facility that is always clean. The staff truly seems to care.read more

Mom (89) & Dad (90) have lived at Clarendale for over a year now. We were SO impressed from the…read morevery first visit & still SO impressed a year later. The facility is absolutely lovely, but its the staff that truly care that make Clarendale extra special. We celebrated Mom's birthday with 17 of us & the staff made Mom feel like a queen. I can't say enough good things about this phenomenal place & people. It warms my heart knowing that my treasured parents are in their loving care. Thank you, thank you, thank you!

My wife Vikki and I visited The Clarendale in Chandler, Az last week and was given a tour of the…read moregrounds by Julie. The apartments we saw were very comfortable and spacious. The layout of the buildings was easy to navigate, and the villas were exceptional. We were given a fabulous lunch and the staff without exception were very friendly. We would recommend a visit by anyone who is thinking about assisted living, and to add the Clarendale at the top of your list of possibles. Thank you, Julie, for a wonderful visit. George Stahl n Vikki Delpellegrino

Clearwater Agritopia truly made this past Mother's Day magical for our family. After our amazing…read moremom suffered a hemorrhagic stroke on April 14th, she spent time in the hospital and then a rehabilitation facility. Following her release, both of our parents moved into Clearwater Agritopia Assisted Living. Our large family has always come together to celebrate Mother's Day at our parents' home, so this year we were unsure how we'd honor that tradition. Clearwater Agritopia stepped in with incredible kindness and extra effort. Despite already hosting a large and elegant Mother's Day brunch for their residents, they graciously agreed to accommodate our entire family. Brian, the Culinary Director, extended the brunch hours and ensured there was enough delicious food for our group of 25. The food was phenomenal--from the prime rib to the "Marry Me Chicken," garlic lemon parmesan broccoli, candied carrots, mascarpone mashed potatoes, and a wide array of desserts. Everything was flavorful and cooked perfectly. As someone with celiac disease, I was especially grateful that Brian took extra steps to make sure I could safely enjoy almost everything on the buffet. That kind of care and consideration meant the world to me. For our event, we were given a large, beautifully arranged private dining room, allowing our entire family to sit together and honor our mother's strength and her ongoing recovery. It was a truly special moment for all of us, made possible by the extraordinary team at Clearwater. I feel also need to add here that the Clearwater experience goes beyond just one day. In the weeks since my parents moved in, I've spoken with many residents, and every single one has shared how much they love living at Clearwater. Now, I understand why. Every staff member we've encountered--whether from dining, culinary, maintenance, housekeeping, healthcare, or administration--has been exceptionally kind, helpful, and professional. The amenities are outstanding: restaurant-style dining, a movie theater, art studio, gym, cozy gathering spaces, and regular social activities. Most importantly, my parents are supported and safe, with consistent management of their medications and help available at the touch of a button. Clearwater Agritopia has given our family peace of mind and a sense of home. They've created a warm, welcoming, and joyful environment where our parents can thrive--and for that, we are truly grateful.

They allow the Daughters of American Revolutionary War to hold our meetings there once a month…read more They are gracious and so accommodating to us. Their facilities are beautiful. The employees are so polite and helpful. All I know is would love to stay there if I needed care!