I came here for my first oil change and recalls on my vehicle. This is the first time being at a…read moreJeep/Dodge dealership so I wasn't sure what to expect. I made my appointment online to make sure they had adequate time to work on my vehicle. There wasn't many people working on a Saturday but unfortunately due to my work schedule, I had to make my appointment online on a Saturday. I made my service appointment with Carly who was super friendly upon check in. She told me it would be approximately 2 hours. I was like no problem. The waiting area inside was nice and big. There were TVs, coffee, cold bottled waters, and some fresh popped popcorn. There was color books, toy cars, and etc for the little kids. Bathrooms were clean. I checked out the showroom had a nice variety of cars there. The sales employees were friendly and asked me if I needed help. A super friendly master technician offered to give my little kid ice cream which made his day! We spoke and he was super knowledgeable and nice. By this time, Carly came to tell me that my car was ready. It was actually finished a lot faster than I expected. They were running oil change specials where you can get them like for 3 for $200 or 2 for $145. Great prices for oil changes. I had a super great first experience here and can't wait to come back again. I definitely recommend this dealership if you need to bring your Dodge/Jeep/Chrysler/Ram to get serviced!

Run, don't walk, AWAY!!!! Saw a deal online. Did a deal…read morewith salesman Ryan, negotiated the price in writing, and agreed to the sales price in writing. He promised the car was pulled off the floor pending sale. Then BOOM they sold the car to someone else. Falsely claimed we "refused" to sign paperwork that was never sent. Should have seen red flag when they advertised a $699 doc fee included in the price, and their first offer used the same price, plus the $699 doc fee. Do NOT trust these guys; they prove the stereotype of used car salesman!!!

Although I did not buy a vehicle from here, I appreciated the time they took to show me the vehicle…read moreI expressed interest in. When I called, there were a few vehicles that had caught my eye. However, I needed to drive them and compare some features. When I arrived, the salesman was ready with the keys. We were able to complete the test drives and give me more info on the vehicles to make me feel comfortable moving forward. Ultimately, I did not purchase a vehicle. But I did not feel rushed. The salesman was patient and informed. He made the experience simple and I will come back to see what they add to their inventory.

I took my truck to John Megel Chevrolet for a routine oil change and tire rotation. During the…read morevisit, I was told I needed to replace all four brakes at a cost of over $1,000. Since I had replaced the brakes just last year, I decided to get a second opinion before spending that kind of money. I then took my truck to another shop for an alignment and a brake inspection. They found that my brake pads are still at approximately 50% on all four wheels and do not need to be replaced. This experience has completely damaged my trust in the service department. Being told I needed over $1,000 in unnecessary repairs is unacceptable. I strongly encourage anyone who is quoted expensive repairs to get a second opinion before authorizing the work. It could save you a lot of money. I won't be returning for service, and I hope this review helps other customers make an informed decision.

Jessie and Preston are the best! Knowledgeable and will not sell unnecessary repairs or overcharge…read moreyou.

we took our Nissan Altima to this repair shop to diagnose and fix issues we were experiencing…read more However when the repairs were finished,$900+, the vehicle was running worse than it had before. In addition, the Service Engine light came on ,which was not an issue prior to the work. We are concerned and feel that the repairs may not have been completed properly and would like the matter reviewed and resolved. Stay far away from this place!

Went in on a whim one Saturday afternoon knowing we had to get a vehicle for our son who was…read moregetting his license soon. Left about an hour later with a great vehicle at a great price. Chuck and his crew were 100% perfect with everything! My family will definitely do business again with Chuck Reynolds!

I bought a car from Chuck 3 years ago. He was really fair in his dealings with me and gave me a…read moregreat price for a 2005 Honda Civic. I really appreciate him and would definitely do business with him again.

This is probably the first negative review i have ever left in my entire life. i have had numerous…read moregreat buying experiences with other dealerships. however i bought a 2015 5 series from this dealership a few months ago, along with a 2000 dollar warranty that LOOKS and SOUNDS good but covers NOTHING that actually goes wrong with the car. when i came to inspect and buy the car, (i couldn't tell at the time) but the codes had been cleared and it was very cleaned up to look fixed and like nothing was wrong. WRONG i was. upon driving the car for 2 weeks, the drivetrain malfunctioned, alternator broke, radiator broke, several leak codes popped up all at the same time, and it required 7k to fix. ended up just biting the bullet and fixing it only for it to blow up again. BEWARE, they will HAPPILY and KNOWINGLY sell you a faulty car and cost you LOTS of money and headache. The biggest mistake i've ever made in my entire life was buying from this dealership, and i've made some pretty big mistakes

We traveled from Savannah to check out two cars at this place. They had good reviews or we wouldn't…read morehave made such a lengthy journey. The car lot was very clean. Everyone we met there was super nice. We worked with Caleb mostly and he was very patient with us. Chris was our original contact. He kept my daughter informed of the status of the vehicles before we got there. Chris was also the finance guy. It wasn't a fast process. It took a few hours to get it all done. The owner was nice and he had the car my daughter wanted detailed and the car looked new. We would go back. They were all very relaxed and there was no Pressure to make a sale Or a decision.

I thought it would be too costly to do an oil change at a dealership so I went to Herbert…read moreAutomotive. The charge was $114.98. I found out the Toyota dealership charges $79.00. Also I was told I need new brake pads immediately and that my brakes failed the fluid test. In checking with a reputable repair shop, I have about 30% left on the brake pads and can wait a while longer before replacing. Also, the repair shop is not aware of a "test" for brake fluid. I will not be going back to Herbert.

Don't put off getting the oil changed in your car. Regularly maintained vehicles will pay you back…read morein the long run by lasting many more miles and years on the road! I found you a fantastic automotive shop where the staff is friendly while you relax in their comfortable lobby. Herbert Automotive really impressed me with the best service, quality work and value! They have a free coffee bar for customers! Derrick and Nathaniel were our customer service representatives and they were helpful and allowed us to use our coupon we found online and they gave us an additional $10 off. How kind! The best thing is how unbelievably fast it was to get an oil change without an appointment. 20 minutes and they helped me out by offering additional services. After getting my approval, they put on new windshield wiper blades, cabin filter, and an air filter for the motor. The prices were quoted to me and they showed me the old dirty filters. Best of all the mechanics noticed my vehicle had a leaking rubber boot at the axle area. Which was great timing since my vehicle is within warranty and I can have the repair done free of charge at the dealership. I had called another shop about an oil change and they told me my car would have to be dropped off and I could pick it up in six hours. What a joke, no way. Having my oil changed and other items replaced in 20 minutes was a miraculous accomplishment!

Mike sold me a 2007 Tacoma. This place is fast and efficient. The price was fair and the vehicle in…read moregreat condition for the age. At 79 yrs old I feel like I am a fair judge of character. Immediately I felt at ease with Mike and after a few minutes felt I had known him for years. Thank you Mike. After 3 months of searching I found the ideal truck for my needs.

Mike is simply GREAT! We've bought around six cars from him, and every experience has been…read moreoutstanding. He's a man of his word -- every promise made has been 100% kept. The cars are always reliable, fairly priced, and exactly as described. We've also sent several friends here, and they've had the same amazing experience. It's rare to find this kind of honesty, integrity, and consistency in the car business. Truly a 5-star dealer we trust completely!

Pgalles I had a…read moreterrible experience with this dealership. After I purchased my new argo , I had to deal with constant repairs on the unit. I'm unable to take it to their dealership because I'm so far away, so I've had to take it to the dealership closer to me. On one of the repairs, the technician from their dealership walked me through the repair over the phone, and I did it exactly the way he told me. But after the repair, The Argo continued to act up. So I took it to the dealership close to me to find out what was wrong. They told me that because of the repair I did. Previously, it caused it to act up and cause more damage to it rather than fix it. I am out of $750 because of this incident. I contacted the owner of the dealership, and he got verbally aggressive over the phone. So I just wanted to tell customers about my personal experience. He refused to help me with the repair costs.

Their vehicles are lemons and their customer service is rude and unhelpful. Avoid!! I wouldn't…read morerecommend buying even a little red wagon or a matchbox car from them. They will butter you up and sell you some good looking, sleek piece of junk and then a few days later trouble will start with your new purchase and you will be on your own. Do not fall for their "we're all family here" crap. They do not care about whether they sell you a good, quality car or whether or not they can help you in any way in the future with the vehicle you purchased from them. They will tell you they fixed something on your vehicle but it's a lie. They have scamming and dishonesty down to a science.