Rodney and Wille, especially Rodney were so nice and helpful. Had my oil changed. We also have emissions test there on all vehicles.

I thought it would be too costly to do an oil change at a dealership so I went to Herbert Automotive. The charge was $114.98. I found out the Toyota dealership charges $79.00. Also I was told I need new brake pads immediately and that my brakes failed the fluid test. In checking with a reputable repair shop, I have about 30% left on the brake pads and can wait a while longer before replacing. Also, the repair shop is not aware of a "test" for brake fluid. I will not be going back to Herbert. read more

Don't put off getting the oil changed in your car. Regularly maintained vehicles will pay you back in the long run by lasting many more miles and years on the road! I found you a fantastic automotive shop where the staff is friendly while you relax in their comfortable lobby. Herbert Automotive really impressed me with the best service, quality work and value! They have a free coffee bar for customers! Derrick and Nathaniel were our customer service representatives and they were helpful and allowed us to use our coupon we found online and they gave us an additional $10 off. How kind! The best thing is how unbelievably fast it was to get an oil change without an appointment. 20 minutes and they helped me out by offering additional services. After getting my approval, they put on new windshield wiper blades, cabin filter, and an air filter for the motor. The prices were quoted to me and they showed me the old dirty filters. Best of all the mechanics noticed my vehicle had a leaking rubber boot at the axle area. Which was great timing since my vehicle is within warranty and I can have the repair done free of charge at the dealership. I had called another shop about an oil change and they told me my car would have to be dropped off and I could pick it up in six hours. What a joke, no way. Having my oil changed and other items replaced in 20 minutes was a miraculous accomplishment! read more

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This place is hit or miss I feel like they hire a lot of young guys here who pick and choose what jobs you wanna do forgetting that all the jobs need to be done. You can definitely tell who's been working there the longest and those that are guys who tend to get stuff done, so I appreciate it other than that they're good at fixing my car, but they always break something in the process last time I came here. Somebody unplugged my sensor in the car. I didn't find that out until my check engine light came on and I went to a different location come to find out there's a lot of things that they said they fix it wasn't so I'm not coming back here. read more

Herbert Automotive - Auto Repair Near Me - Cumming, Georgia

Derrick and the guys at Herbert Auto are awesome! They took care of my vehicle like the professionals they are! Thanks to the knowledge and insight they have in diagnosing the problems I was having. I had a problem with my starter that no one could figure out, but these gentlemen were able to get it solved! Thanks again! read more

Went there for an Emissions test awhile back , left my truck for 2 minutes to go into the waiting area ,however when I came back to my truck the fella that was supposed to be doing the Emissions test was in the front seat of my truck going through my papers I had on the passenger seat. I went in and told the manager and he acted like it was no big deal. This place is not what it used to be since Kevin Herbert sold out to a corporate entity. Needless to say Im never going back.. read more

Dropped off my vehicle first thing in the morning after speaking with Derick. Initial interaction went well with approx completion around midday. Called at 3pm after not hearing any updates on what was going on only to be told they have not touched it because parts for another vehicle was taking up the only lift which has been that way since 1030 that morning. I understand some things cannot be controlled but they made No attempt to let me know at any point throughout the day and instead let my car sit there when I could've brought it to another shop and at the very least not wasted a whole day waiting for a repair that was never going to happen. read more

DO NOT WASTE YOUR TIME AND MONEY!! I have been taking my cars to Keith Bridge for almost 10 yrs. Today, I was told that the rotors that this place put on my car a yr and a half ago needs to he replaced. I work from home and don't even put 10K miles a yr on my car. I grew up with a mechanic dad so I know all about brake pads etc. Kevin Herbert, you should be ashamed of letting your once family like business do this to your customers!! Either the guy lied to me in 2023 or today!! read more

I have been a loyal customer of this store since I moved to Georgia. Not very long mind you, but in this economy, a customer is a customer. I walked into your Cumming store at around 11:30am Friday. There were 2 ladies sitting waiting for their cars. I was 3rd in line. 1st customer left after saying he had a time budget. 2nd customer left with their car completed. I was told there were 2 cars ahead of me, when pressed him for a time. He said "45 minutes". That seemed reasonable, so I waited. I waited for 20 minutes and then left the store completely unacknowledged!! I did learn while I was waiting the garage area has stock issues on some of the necessary items. This was addressed between the employees at the front desk. One if them was speaking on the phone to someone who seemed to be a field representative, or maybe district manager? Imagine placing an in store customer "on hold" while talking to your district manager(?) about "never having a $900k day". I will never go back again. Further more I will later my friends know about the customer service I received. I don't know if the store had a change in management or maybe now they are operating without a manager? But they need to be coached before you lose more business! I'm now across town at Grease Monkey getting top notch customer service from ANTONIO. he know has my business!! So at least you kept my money in the family, so to speak. read more

I don't normally post bad reviews but I wanted everyone to be aware and proceed with caution. My sister took her car to Herbert automotive today and had quite the experience. We have trusted Herbert for near 20 years to take care of us, and our vehicles and for the most part they've done great. Today however that was far from the case. My sister needed 4 spark plugs and 4 engine coils. This came to a total of near $900, as we operate a similar line of business she brought this invoice back where we did some research and found that she was grossly overcharged. They charged her $99 per engine coil and $57 per spark plug, we found the normal price for these parts is less then half, as spark plugs are listed at $13.84 and coils are $43.01 at many other parts retailers. We understand markups and labor costs but a 125% markup is gross and ridiculous. We genuinely feel that their pricing practices are disgusting and exploitative. If you take your vehicle to any Herbert automotive please proceed with caution and make sure you are doing your due diligence to ensure they are not taking advantage of you the way they have us. read more

Herbert Automotive - Invoice, hand written is actual costs of parts. - Auto Repair Near Me - Cumming, Georgia

The location on Keith's Bridge is horrible. The managers lie, they don't honor commitments and are horrible at communicating. After a recent visit, where they held onto our vehicle for days before doing anything, subsequently holding for 1.5 weeks. lying about what was going on, etc.. I took my vehicle around the corner to Tessier Automotive. John fixed the issue in under 24hours. We are moving all of our business to them. Stay away from Herbert. read more

After getting my car back from service at Herbert Automotive in Cumming (keith bridge rd), it would not start so I took it to another mechanic. Long story short, the mechanic found that Herbert's mechanic used a PLASTIC GLOVE to hold together a cable in the engine! Herbert also installed the battery incorrectly causing a fuse to blow resulting in a costly repair at the new mechanic. There is absolutely no excuse for this kind of incompetence. read more

They did not secure my transmission line properly. Truck leaked fluid until transmission was dead. Herbert Automotive agreed to buy a new transmission 2 months ago 11/20. Truck has not moved. I just called again, young man said he doesn't know anything about my truck. Not once, have they called me. Horrible customer service read more

Kinsley is extremely rude. I came in to see if they needed anything because they where taking a while. Kinsley said, "Ma'am, if you have a problem, next time don't bring your car here." read more

I went in for an oil change. I had to wait a bit, but that was to be expected. Everyone there is very friendly and helpful. I will definitely continue to go there for my car's maintenance. read more

I've never been more impressed at an automotive shop than at Herbert automotive. The fellow at the front desk, Dave, is something like a savant genius. I pulled in and he already knew my car and who it belonged to (my mom) and I had only ever been a handful of times. That type of man, with his knowledge base, is usually only found at the most prestigious of shops, and yet here he is at Herbert on Keith bridge. I'm not sure even Herbert know what they've got here. I could not give a more shining endorsement of that man, and the service I receive here in general. Good folks of good humour and good nature. Could not be more satisfied. Edit: Herbert automotive is indeed the most prestigious of shops read more

Have never had such a poor customer service experience. Brought my car in for repairs they said it was battery. It died after a week, brought to another mechanic and figured out they installed incorrect battery. I brought the battery back for a refund since it was their issue. Agreed to pay labor, just not for wrong part. Asked desk clerk nicely a couple times, and he decided to blow up threatening to call the police. I have used this business for over 10 years, used to be well run. They cared. Could not be farther from what they have as far as staff currently. DON'T GO HERE YOU WILL REGRET IT! read more

Oh my THE ABSOLUTE best experience with Herbert Automotive today- they SAVED the day. i had just left a long day at work to be driving home along Keith bridge and i hit a curb and my tire popped! & they allowed me to drive my car up for them to change my tire! Took not even 10 minutes & i'm back on the road home. I couldn't thank them enough, considering I was near about to have a heat stroke Lol. Best experience & would recommend to anyone. read more

If I could give zero stars, I would. they put the wrong battery in my car. Had to take it to the dealership to get the correct battery. I asked if they would return the battery over the phone, and they very rudely agreed since it was the wrong battery. When my husband came in to return the battery, they threatened to call the cops. I've been going to Herbert for 10 years. Never again. read more

Just drive up and asked can I get an oil change. Nobody was working and the lady at the front desk was rude. I asked can I get an oil change she say no and that basically was it. She didn't mention when they could get me in. It's obvious she don't like black people nor does she like working. Horrible, I do not recommend this place at all. read more

I have been in on multiple occasions and always receive great service. The employees are always friendly and helpful and always get me out in the time they tell me. I will be back for future services. read more

Addition to original review: I was having a lot of engine/exhaust noise in my car and had received some bad advice from a friend. I called up Herberts and they help me so much. Recommended different things to help and offered to look at it. They checked it out and found the issue and also corrected the problem I caused from following the bad advice. They are so helpful each time I have an experience with them. read more

I went to Herbert Automotive on Browns Bridge just for getting an emissions done on my car. The technician was very rude. Acted as though he was pissed off with the world. He made me get out of my car and stand in the freezing cold wind. I am an old lady and needless to say I ended up getting sick. I will never use them again. read more

AMAZING! I'm hesitant like anyone on where I take my vehicle. Dave made this experience enjoyable and wayyyy less stressful! If it's not crowded he's a great guy to ask question or just talk about things with! He's so informative and always seems to know the right answer. to say the least you should only ever bring your cars to Herbert on Browns Bridge and ask for Dave he will have you in an out with a realistic time frame and with QUALITY SERVICE! He did go above and beyond on service today as he helped me out with a potential issues and gave me a great deal! I hope you see this because thank you for the experience today!! read more

Had two tires replaced and they "forgot" to put the center cap back in the wheel or did not properly put it back. Called the next day but they "knew" nothing about the cap. Not sure how I'm going to get one wheel cap read more

Herbert Automotive - Auto Repair Near Me - Cumming, Georgia

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John the manager is always professional, friendly and knowledgeable. They never pad the bill or do work that isn't needed even when they easily could. read more

I highly recommend the Herbert Automotive on Keith's Bridge Rd. They are the best. Their service is unsurpassed and they're prices are reasonable. I had my dog in the car with me when I went in for an oil change. They OFFERED to have me bring my dog inside and immediately brought her a bowl of water! What service! Dave took great care of us with coupons and conversation. He is a great guy and very honest. I would trust them completely with any auto repair. read more

My wife and I have been going to Herberts Auto for over 15 years to get both our cars emission tested at the Emissions Center on Buford Dam road. WILL NEVER GO AGAIN ! I have never ever had to get out of my car until last Tuesday, where the emission tester ask me to step out of car and wait in the cold weather. There was no reason I needed to leave my vehicle to have emissions tested, first time in over 15 years. The man was extremely rude also. There are plenty other emission centers. We won't be back! read more

We took my 2013 Lincoln navigator there and they said they couldn't look at it and less they took the whole front end off and that would be $400. My husband gave them the go-ahead and I passed by a few days later and it was still sitting the lot exactly where it was left. They never looked at it so I took it home. He proceeded to tell us that they didn't know what was wrong with it so they should just replace the entire engine for $11,000. We took it to a guy who has worked for Ford/Lincoln for 23 years and said it was something easy and would be around $1500. This is a big city but a small town, people talk. Do I even need to continue with this post? read more

My partner took my car to the Keith Bridge location yesterday and had the oil changed plus my brakes checked. Received great service and seemed very thorough. We requested a check of the brakes because my auto dealer said I needed new brakes and I did not believe them. Good thing I got a second opinion. read more

I've been using Herbert Automotive for years. I'm not a car person, so it's hard to find someone to trust. You can trust them. They always go the extra mile to explain things, problem-solve and make sure we get the best price. I know they will be careful with my cars and with my pocket-book, and that type of peace of mind is really, really rare these days. Highly recommended. read more

Do not use these frauds for any vehicle services. I went in to have an oil leak repaired on my truck. I have a warranty with a $250 deductible. I called Herbert to be sure that they accepted my warranty plan and they said yes. I dropped my truck off, with no word until my truck was ready (4 days later.) When I arrived, they told me I owed $1,400.00. I reiterated that I have a $250.00 deductible and the warranty covers the rest. They looked at me like I had 3 heads and stumbled their words, saying "uhhh...I'll call them." I left without my truck and called the warranty company myself. They confirmed Herbert DID NOT call or submit a claim and since they did work prior to authorization, the claim would be denied if they tried to submit it. Later that day, Dave called to tell me that the warranty company would only cover $500.00 and I owed the rest. Herbert did not even attempt to call my warranty company. This number was made up off the top of their heads. It was a number they were okay with accepting, since they were over-charging in the first place. They just did the work and dropped the bomb on me, without even telling me what was done. They created a BS invoice with no details of the work performed. Herbert purposely performed the work on my truck without speaking to me or the warranty company, knowing that if they didn't call for authorization, it would be denied and they'd be able to get more money out of me. These guys are scammers. While paying the $850.00 to get my truck, I witnessed a young couple expressing an issue with their vehicle after paying to have it fixed by them. Herbert automatically denied the issue, saying "oh that's not the same one, must be a new one" without even looking at it! They are sleazy. These types of places are the reason mechanics get a bad rep. AVOID at all costs. I would NOT recommend. read more

Brought our truck in to see what it would cost to replace the air valves. Herbert quotes $1400 plus another $1400 if they found further damage. Seemed a bit high so went online and looked at the cost of the parts. Total around $250 in parts. Went to a different auto repair and they did it all for $450. Never going to use Herbert again. Saved over $1000. read more

Do not use. See attached. Great rude. Car held hostage, forced to pay 100 for unsafe car when told 400 for total repair. Threatened also

They lied to me that my break pad was messed up. Quoted me $300 to fix them. I went to my dad's place to check their price, and 10 minutes later they came out & told me that Herbert Automotive had lied to me, that there was nothing wrong with my breaks, and went as far as to show me. I'm shocked that Herbert Automotive would do this, especially considering I've been a customer for 3 years. read more

They mark up parts from local auto parts nearly 3x. In my opinion, That's not fair auto repair business. I'll go elsewhere

I went in to get emissions done (for registration renewal) and an oil change. I was there for over an hour, paid for both services and was told the receipt for my emissions was waiting for me in my car. When I went to look for it later that day, I could not find it. I called and asked if they could give me the emissions certificate number and they told me they'd call me back (I even need ruined that my registration was due the following day so it was urgent). I never received a call back. I called again the following day and was told that even though they charged me, they actually never did the emissions test. I asked if I brought it back in later that day, if they could get me in an out quickly (as this is now a huge inconvenience -- 9 months pregnant and still working full-time). They told me they could not guarantee that. So then I asked for them to just credit my card back the amount for the emissions test and I would go elsewhere, and I was told that could not be done over the phone either. So now my registration is 4 days late, and I have to go shopping for a new shop to get the emissions test actually done all while hugely pregnant and taking time off work. Oh, and I still have to go back there if I want my money back. read more

I will not continue patronage with Herbert Automotive. My last visit left me with a poor welding job on my exhaust system. I have seen first time welding students in high school perform better work. It was so bad, it was allowing air to enter the exhaust and causing me to fail my emissions inspection. When I brought my vehicle back to the location that worked on it, they blamed it the fact that my exhaust was rusted. Closer inspection revealed that they had never bothered to clean off the surface with a wire wheel or even a grinding disc. They blamed their shotty work on my truck, and took absolutely no ownership of their welds. They eventually refused to work for on it after I had brought it in again and pretty much told me they didn't care anymore. Bad attitudes and not standing behind your work is why I will not be coming back to Herbert Automotive. Also, they blocked me and deleted my review from their Facebook page because they are too embarrassed. read more

I wrote a glowing review about this business in 2013 - Unfortunately, my experiences/their practices have changed - three strikes and you're out. Today: I had brakes serviced. When they called to say it was ready, I was told charges were $378. When I went to pick up the vehicle the presented bill was $512. When questioned, the total was then $357. Last year: I had $600 work done on my daughter's vehicle (repair noisy front wheel) which proved not to fix the problem and was faced with a shrug as they had 'done the work' and replaced some unnecessary part. I was surprised at the experience. Earlier this year: My son had a similar experience at another location - quoted one price, presented with a much higher bill on pickup. Was stuck paying it. I wrote this off to youth and failure to get a written estimate/communicate effectively. Apparently not. It is apparent that this family-owned company that built its reputation on good work at a fair price has changed its policy. We will be looking for another local repair shop as this one fits 'the stereotype'. Caveat Emptor. read more

Be warned I have had several occasions we have had problems with them, and when you call they are extremely condescending and actually start reciting Georgia law when no lawsuit is mentioned to begin with. Are lawsuits with them such a common occurrence they know them by heart? 1st occasion they put full weight non-synthetic in a SRT-8 with requires 0 weight full synthetic they should have notified wrong package immediately (fully document in paperwork) I write it up as a simple mistake never call or make big deal even though I took car for immediate oil change after somewhere else. Next occurrence my wife says to give them a second chance, we take another car in for an oil change and a "27 point inspection" "all boxes checked ok" within 36 hours of picking car up (barely driven until today) radiator fluid blows out of "loose" coolant bleeding bolt not sure why anyone would touch it, but again no one has been under the hood since the last oil change. All we know is shop next to where car overheated said bleeder bolt was extremely loose. Who knows, could be a coincidence with the radiator fluid , perhaps not. I will no longer risk such mistakes or coincidences getting the wrong oil put in my vehicle (documented) or perhaps worse next time. read more