I used to recommend this place to everyone. Not anymore…read more After three years of loyal business and bringing both of my dogs here, what I experienced recently was completely unacceptable. I dropped off my senior dog, who's nearly 12 and has severe anxiety, for a scheduled grooming. An hour later, I got a call saying they couldn't groom him because he didn't have his updated rabies documentation.... which is completely understandable. What's not acceptable is that they let him sit in a cage for an hour before contacting me, fully knowing they wouldn't be grooming him. If the paperwork was missing, why not send him home when he was being dropped off. When I asked, calmly, why he had to sit there for an hour unnecessarily, the staff member on the phone was rude and condescending. No real answer -- just attitude. I had someone pick him up immediately. Meanwhile, they went ahead with grooming my younger dog. I had given very clear, written instructions: bath, haircut, and anything else she needed. When I picked her up, it was obvious she had only been bathed : not groomed. I asked why nothing had been trimmed on her back or ears or butt, and they told me, "We only did her feet and belly because some clients get upset when we do too much." Seriously? If I wanted a foot and belly trim, I would've written that. I wrote "haircut." This is the second time I've paid for a haircut and received a glorified bath. But even that wasn't the most upsetting part. I've been coming to this location for three years -- and I didn't recognize a single staff member that day. It looked like a team of overwhelmed, disinterested kids who didn't want to be there. One girl was elbowing a dog on the grooming table to hold it down while another shouted at it to stop moving -- clearly frustrated and rough. They didn't even realize I was standing there, watching. To top it off, my senior dog was just in two weeks ago for a nail trim -- no one asked for rabies documentation then. So what changed? Honestly, it felt like they just didn't want to bother with a larger, older dog who requires more time and patience. Then the icing on the cake: later that day, my boyfriend got an email saying we were unprofessional -- and that they'd no longer be accepting our elderly dog. Not both dogs. Just the one that requires more effort. That told me everything I needed to know. This place used to be professional, trustworthy, and kind. Not anymore. What I witnessed was chaotic, careless, and borderline abusive. I'm heartbroken and disgusted. I will never be bringing my dogs here again -- and I wouldn't recommend anyone else trust them with theirs either.

Pet Supplies Plus is a national chain of pet supplies stores founded in 1988 in Redford, Michigan…read more It is privately held. It is the third largest specialty pet food retailer in the US after PetSmart and Petco. The company began adding franchise locations in the Midwest, expanding into the northeastern and southern states during the late 1990s. There are over 560 Pet Supplies Plus stores in 36 states. I walked in looking for a specific wet cat food that I needed to get for a neighbor, but the did not have it. Still, the store has a large selection of pet food for dogs and cats. It's smaller than a PetSmart, so the selection is a bit limited, but they do offer the most common brands and items.

Very friendly staff. The store has a huge selection of toys, food, and pupparel. Luna loves her new…read moretoy, brush, and frozen treats.

I first went into Rumford Pets to purchase CBD treats for my limping dog who our vet was unable to…read morediagnose at the time but said he needed to rest. The store didn't have the exact formula but promptly ordered it and the employee I spoke to spent a lot of with me going over the concerns I was having for my dog. A week later I went back to the store. The same employee remembered me and said the supplement came in for my pup. Unfortunately I was coming in this visit to get my best friend treats and the best dinner I could buy for his last night with us. I had taken him to Ocean State and they found a cancerous tumor that had progressed to far to be removed. He was 13. The same employee walked me around the store with such compassion and care while helping me pick out the best item I could for my dog. I was crying and she made it such a kind, heartfelt experience and even gave me a bone for him from Rumford Pets. I felt seen, understood and was given compassion. Thank you to the wonderful employee that gave me grace in one of the hardest points of my life, in losing my best friend.

I am disappointed with rumford pets in Wakefield they just called me to say I can't bring my dog in…read morefor a bath during regular hours due to my dog barking at others dogs. I have to call a day ahead of to schedule him before or after hours. Mind you our dog is in the bath area and has taken bath with other dogs and no issues. He never walking around store. They say they have complaints of him being aggressive. His bark is loud as he is a big dog and we bath him weekly. I never complained at all the little dogs that bark at our dog. We have been going there since 2020 before rumford and never once has our dog attacked anyone or any dog. This is ridiculous and I am very disappointed. This makes no sense as now they will have to come in early or stay late for one person.

I recently found this hidden gem of a pet store in Jamestown, Rhode Island…read more Island Animal specializes in selling the freshest, all-natural organic pet food and many other products and accessories for your pets. Pio, the store owner makes you feel so welcomed in his store. The knowledge and customer service Pio gives to each customer is outstanding! Do your pet a favor and give them healthy organic food with no animal by-products. It will add many more healthy and happy years of life to your beloved pet! Thank you Pio. Your the best! Your dog friend Coconut

Amazing selection of toys, food, snacks, and so much more. Knowledgeable and caring owners. Love…read morethis place!!!

Eh, I wasn't very impressed this place. The staff wasn't exactly very friendly, I even tried to…read morejoke around with them. The selection of dog treats was pretty cute, but once again not very impressive . I'm not sure why they have such a big store it was pretty empty looking. I'm not sure if I'd go back at this point.

Horrible Customer Service, they accept your money for a 26.99 dollar dog harness, they don't offer…read moreto try it on your chihuahua, which was present during the purchase. They offer you a single treat after spending over 100 bucks, but do not disclose the return policy. Consumer beware tags have to be on the garment when returning. I don't get how are you going to know that it isn't suitable without the tags. Consumer beware ask about the return policy, or you'll be out money and stuck with it, and they might say you washed it, so if you are going to return something make sure it's in pristine shape. The receipt doesn't show return policy, if you have questions, make sure to ask.

What an amazing store. So cute and well organized inside. They have everything you can ever need…read morefor your fur babies. Forget the big box stores. Come here instead. From food, treat, toys, supplements, gear to bumper stickers and clothing you'll find what you need. The people helping us were affable, caring and helpful. The vibe is warm and inviting at this place. I can't believe I was driving so far to a big box pet store when this lil gem was close :-D

I'm a longtime fan of this Wag Nation and regularly bring my dog in for new toys, treats, and food…read more I recently brought my foster dog, Bentley, in for grooming with Kristin and he looks amazing. She was so gentle and patient with him, knowing he might be nervous, and truly took such great care of him. Everyone was incredibly sweet and loving. The store is always spotless, the team is friendly and helpful, and they have such a fun selection of toys and high-quality food I trust for my pets.

OMG! What a great pet shop just a couple blocks away from the Dog Friendly Inn we were staying at!…read moreStumbled upon this shop while walking and couldn't be happier. What a cool space - it's HUGE with literally anything you can think of for your pet. The prices were a little steep, but that's to be expected from local pet stores like this and we were happy to support. We found the cutest lobster bandana for our pup here that's perfect for summer! The staff was soooo friendly and helpful and obsessed with our dog who very much loved the attention. Wish we lived in the area, we would be here constantly!

Special thanks to Crow who fit Frankie in a new harness and also let me know about Petco dog…read moretraining classes! I hope to sign up soon! It was really nice to have someone who knows what they are doing help me find a harness that fits correctly. I have been to other pet stores where people were not as helpful. Thank you so much!

Came to get some new fish for my tank, service was good and was very knowledgeable about the fish I…read morewas getting. Very grateful for the help they provided as well as very kind.