I used to recommend this place to everyone. Not anymore…read more After three years of loyal business and bringing both of my dogs here, what I experienced recently was completely unacceptable. I dropped off my senior dog, who's nearly 12 and has severe anxiety, for a scheduled grooming. An hour later, I got a call saying they couldn't groom him because he didn't have his updated rabies documentation.... which is completely understandable. What's not acceptable is that they let him sit in a cage for an hour before contacting me, fully knowing they wouldn't be grooming him. If the paperwork was missing, why not send him home when he was being dropped off. When I asked, calmly, why he had to sit there for an hour unnecessarily, the staff member on the phone was rude and condescending. No real answer -- just attitude. I had someone pick him up immediately. Meanwhile, they went ahead with grooming my younger dog. I had given very clear, written instructions: bath, haircut, and anything else she needed. When I picked her up, it was obvious she had only been bathed : not groomed. I asked why nothing had been trimmed on her back or ears or butt, and they told me, "We only did her feet and belly because some clients get upset when we do too much." Seriously? If I wanted a foot and belly trim, I would've written that. I wrote "haircut." This is the second time I've paid for a haircut and received a glorified bath. But even that wasn't the most upsetting part. I've been coming to this location for three years -- and I didn't recognize a single staff member that day. It looked like a team of overwhelmed, disinterested kids who didn't want to be there. One girl was elbowing a dog on the grooming table to hold it down while another shouted at it to stop moving -- clearly frustrated and rough. They didn't even realize I was standing there, watching. To top it off, my senior dog was just in two weeks ago for a nail trim -- no one asked for rabies documentation then. So what changed? Honestly, it felt like they just didn't want to bother with a larger, older dog who requires more time and patience. Then the icing on the cake: later that day, my boyfriend got an email saying we were unprofessional -- and that they'd no longer be accepting our elderly dog. Not both dogs. Just the one that requires more effort. That told me everything I needed to know. This place used to be professional, trustworthy, and kind. Not anymore. What I witnessed was chaotic, careless, and borderline abusive. I'm heartbroken and disgusted. I will never be bringing my dogs here again -- and I wouldn't recommend anyone else trust them with theirs either.

Pet Supplies Plus is a national chain of pet supplies stores founded in 1988 in Redford, Michigan…read more It is privately held. It is the third largest specialty pet food retailer in the US after PetSmart and Petco. The company began adding franchise locations in the Midwest, expanding into the northeastern and southern states during the late 1990s. There are over 560 Pet Supplies Plus stores in 36 states. I walked in looking for a specific wet cat food that I needed to get for a neighbor, but the did not have it. Still, the store has a large selection of pet food for dogs and cats. It's smaller than a PetSmart, so the selection is a bit limited, but they do offer the most common brands and items.

Very friendly staff. The store has a huge selection of toys, food, and pupparel. Luna loves her new…read moretoy, brush, and frozen treats.

Friendly and informed advice. Private parking lot is a plus since the shop is on a very busy…read morestreet where parking is a premium.

We were visiting Mystic and came upon this gem! We had an…read moreincredible experience with the owner and learned a few tricks for our puppy at the same time . See for yourself you won't be disappointed!

Special thanks to Crow who fit Frankie in a new harness and also let me know about Petco dog…read moretraining classes! I hope to sign up soon! It was really nice to have someone who knows what they are doing help me find a harness that fits correctly. I have been to other pet stores where people were not as helpful. Thank you so much!

Came to get some new fish for my tank, service was good and was very knowledgeable about the fish I…read morewas getting. Very grateful for the help they provided as well as very kind.

An amazing store! We have been coming to Critter Hut for close to 13 years (starting at the old…read morelocation by Stop & Shop). Our most recent purchase was about 2 weeks ago. We bought a Skink Lizard and Jeff, the sales associate was so incredibly knowledgeable and helpful. My son loves his new pet and named him zucchini. We also just had some issues with our fish aquarium and fish. Again, Jeff guided us on what needed to be done to clear up our problem. Having such knowledge and nice staff is why we keep coming back. We love Critter Hut! Thank you.

Pets welcome what more do you need to know? Food, environments treats, crickets, meal worms, fish…read morefresh water, bird and so much more for you to love. the owners support local shelters and will go out of their way to help animals and their human friends to be happy together. They also have books and treats that help support the local shelters on the counter.

Angie was amazing she did our shih tsu's for the first time and it was just a great experience for…read moreour precious penny she is so fluffy!!! Pricilla the manager was helpful and we appreciate the whole team!! Angie's our new grommer

I don't know if it was just me and my fur babies but I took them here while staying at a hotel and…read moreI paid for my dogs to get their teeth brushed, the upgraded add-on, and then less than a week later, one of my dogs has a mouth infection from not having his teeth brushed. So I don't know why none of my dogs had their teeth cleaned when we paid for it. They did a really good job on their hair cuts and the ladies were nice but they didn't clean any of their teeth.

Inside Mystic Village is a cute pet shop called Raining Cats & Dogs! Albeit a bit on the pricey…read moreside, there's a ton of stuff to spoil your furry friend(s) with! The staff here are helpful in you need anything and some staff are friendlier than others. We bought our dog some non-raw hide chews to bring back to her and of course, she was happy with her little gifts. Raining Cats & Dogs is a cute shop and there is definitely something for everyone here!

Very friendly staff. We got some cute cookies for our dog and the girl packaged them so nicely lol.read more

I recently found this hidden gem of a pet store in Jamestown, Rhode Island…read more Island Animal specializes in selling the freshest, all-natural organic pet food and many other products and accessories for your pets. Pio, the store owner makes you feel so welcomed in his store. The knowledge and customer service Pio gives to each customer is outstanding! Do your pet a favor and give them healthy organic food with no animal by-products. It will add many more healthy and happy years of life to your beloved pet! Thank you Pio. Your the best! Your dog friend Coconut

Amazing selection of toys, food, snacks, and so much more. Knowledgeable and caring owners. Love…read morethis place!!!

This store is amazing!! All of the employees are very helpful when trying to find things or asking…read morequestions! Very clean :)

The Westerly, RI PetSmart used to be great. We enjoyed coming here and finding what we needed. The…read morepast year though, many changes have occurred. Today I walked out leaving the items at check out. First the majority of American made items I used to purchase have been converted to PetSmart brands produced in Asia or similar areas. Not cool - what process controls? Next and what had me walk out today - advertisements of buy 3 get the 4th free. I lost count of the times there is no 4th item. Today Greenies large size - $59 item - is listed as buy 3 get 4th free. Again no 4th. I asked at checkout but was told "just what is out there". I asked then if I could simply get a rain check. The young woman at check out was very nice and replied no problem - just called manager to confirm - no surprise she was told there are no rain checks. That was it. Good bye PetSmart. Will now shop online