Rented this space for our wedding reception December 13th 2014. This venue at first glance is very quaint and nice if you are having a small party. The facilities manager, Susan was nice to work with at first however she was very good at saying yes to certain things and then conveniently getting amnesia when questioned. Our party turned out great but I have a few tips if you decide to rent this venue.
-Email everything so you have documentation just in case, which I'm sure you will need, an issue arises
-Make sure to bring your own camera and take pictures of the stage prior to and after your event, in case you use the stage and so you have proof when they try to keep your cleaning deposit
-Verify that all 375 chairs and all tables are in working order, in case they decide to say that you broke a chair or table, to keep your cleaning deposit
-Stay around and watch your last guest leave, so they don't lie and say you went past the agreed time and keep your cleaning deposit.
-Last but not least, keep an eye on the site supervisor, who will eat the food at your party without asking.
Last but not least, the site supervisor threw water on one of the guests that had passed out and fell asleep in the back room and when I brought the issue to the facilities manager she referred my to her boss. Her boss, the site manger said our complaints were invalid and referred me to his boss, the General Manager. He too said that they had proof of the guests leaving, the scratches on the stage and the broken chair but never provided us with anything. Basically, when you rent this place, you can kiss your cleaning deposit goodbye, since they will make anything up on their report to keep it.
As a consumer, I would never recommend this venue to anyone. From the moment I signed the contract to the few days after the event, this place and the people running it have been an absolute headache. Also, as a consumer when an issue is brought to management instead or trying to find a resolution or investigate, they will dismiss you and only go with what their staff says. This venue is an absolute joke and I would kindly ask anyone thinking of renting this space to reconsider and find something else. This had to be my worst experience as a consumer. If I could give this place 0 stars, I would. read more