Does not return calls for repairs. I have called multiple times for a broken blower and get routed…read moreto voicemail with no response. Terrible service.

There was hardly any communication with our sales rep. Our meter was set over 3 weeks ago and…read moresupposedly our fireplace was installed over 4 weeks prior to that. I kept reaching out to our sales rep trying to find out what's going on since the meter has been set for weeks. I couldn't get any answer from him for a while. He kept saying he's going to get an update for weeks. This took way longer than promised and our sales rep was not that great. I couldn't get any answers from him and when he did respond it was short answer yes or no. I would really expect more from this company. Next time I would go with another company for sure.

Hearth and Home of Orem, Utah is by far the best fireplace and wood-burning stove company I've ever…read moredealt with! Upon moving to this county, I received several bids from other fireplace companies locally. Hearth and Home showed up on time as scheduled, and the representative Kyle, was very knowledgeable and professional. Super awesome to work with! They have a great show room and I was able to actually see the wood-burning stove before I ordered it. I also really appreciate that they were willing to paint my stove the color I wanted (new iron) instead of having it solid black. Mike did a perfect job painting & installing. Evidently, he has great experience with painting because there were no drips and he made sure to tape everything off so the result was absolutely perfect! They even painted the pipe to match! Love love love this company! I would recommend them to anyone who is looking for a fireplace insert or a wood-burning stove. Five star products and service!!! And, by the way, for the reader sake, I was not paid to write this review and I have had no prior experience with this company whatsoever.

Our experience at Hearth and Home was very poor. There was little to no project management…read more Contractors were not aligned, not scheduled properly -- nobody was working to get our fireplace install done. Office care and follow-up was insufficient; no-one showed follow-up or leadership. I had to manage it all. And there was a lot of basic incompetence: the wrong fireplace being ordered and installed; the facade covering not being scheduled, then turning up in the wrong size. And so on. I have a busy working life, like we all do, and frequently I had to cancel work plans with little or no notice, to be at home to let contractors in, who then didn't or couldn't do their jobs. And when I reached out to the Hearth and Home office, fingers were pointed, but the job wasn't resolved. I'm left looking at a big invoice that I don't think this company has earned. They have made my life stressful, I'm really aggravated by the experience. Two months after I walked into the Sugar House office, the job still isn't done. In sum: I can't think of a more earned one-star feedback than the useless team at Hearth and Home. If you read this review, go somewhere else, please.

WOW - I can't say enough about Hearth & Home! My fireplace insert was having issues towards the end…read moreof last winter, and I knew I needed to schedule a tune-up before the upcoming season. From the moment Dan arrived, he was so knowledgeable, and explained everything as he went. I learned so much, and there were more issues than I had suspected. Despite that, Dan didn't try to charge me for anything that wasn't needed. I did need a new controller, which was obvious upon seeing it, but that was only $60 (not $300+ as others may try to charge) and the other issues were simply how the logs were placed, latches not being properly attached, etc. I also feel very reassured to know their service is guaranteed for 1 year (not including parts). I highly recommend Hearth & Home to anyone needing service - they are the best!

I've had 2 other fireplace repair companies try to fix our problem. This guy came and went…read moremethodically through the fireplace workings and figured out it was the switch. Just amazing. If you have a gas fireplace having problems, these are the only people to call.

Can you say hoodwink? I was told for a $150.charge for…read moremaintenance that everything was fine. Degrees Above had to come back since my fireplace kept shutting off in 30min. Without mentioning a price he recommended a new control board MIGHT be necessary but he had moved things around to prevent further damage.He even volunteered to return with a piece of metal to protect the original control board if the problem persisted. Slick is too nice of a word to describe a company that must UPSELL deceitfully in order to survive. Beware! We were forced to pay an additional 130 dollars for the ripoff.

Great service! We had two older gas fireplaces that were barely functioning. He came in and fixed…read moreboth of them in less than an hour (even though my puppy wouldn't leave him alone) and now they're blazing, clean, bright, and putting off way more heat. He even made sure to lay blankets down and vacuum up before he left--he left it cleaner than when he got here. Couldn't be happier.

Hard to give it a review when there was really nobody there to answer any of my questions on a…read moreSaturday afternoon. Asked about prices they just gave me these ranges of things that meant nothing and didn't really seem like they had somebody that wanted to come out and take a look at the project- Who has time to return to a place like that and get a bit?

Super friendly estimate process and reasonable prices. I ended up going with a different company…read moredue the I the product I liked. They seem like they are trying to make a turnaround for better customer service and experience.

I cannot say enough good things about Love's Fireplace. They absolutely saved me right before the…read moreholidays. My fireplace is my only heat source in my basement apartment, and because of my disability, going without heat isn't just uncomfortable--it's unsafe. When my fireplace stopped working, I was terrified I'd be stuck in the cold. Love's Fireplace stepped in immediately. They treated my situation with genuine care and urgency, coming out after hours so I wouldn't be left without heat. Anton was kind, professional, and incredibly knowledgeable. He didn't cut corners, didn't rush the job, and explained everything in a way that made me feel comfortable and confident that I was in good hands. What meant the most was how compassionate they were. My mom was worried sick that I wouldn't have heat, and Anton reassured both of us throughout the whole process. He went above and beyond to make sure everything was working perfectly before he left. Because of Love's Fireplace, I'm warm, safe, and able to enjoy my home during the holiday season. Companies like this are rare--people who actually care about their customers as human beings, not just appointments on a schedule. If you need anything fireplace-related, I HIGHLY recommend Love's Fireplace. They are exceptional. If you're located in Lindon or anywhere in Utah County, they're the best people to call.

Well, they are a find! We called them after having Love's recommended by one of the gas fireplace…read moredealers that carried the brand in our home (we'd purchased the house a few years ago). The fireplace is probably 25 years old and no idea when it had been last serviced. Porter from Love's basically reconditioned it-- new paint, some new parts and a thorough tune-up. It works perfectly and looks new. Love's is definitely the go-to experts for gas fireplaces and the only people we'll call in the future!

Of all the contractors I've worked with Matt, is by far the best. He's knowledgeable about all…read moreaspects of contracting from electrical to plumbing to design and more. He doesn't try to upsell you, rather he finds and offers creative solutions that others might not think of that results in a better end product for less than expected. His craftsmanship is solid and has held up over time. Anytime I need work he will be the first person I go to. I have had him back multiple times to work on many different projects and he has never let me down. I highly recommend him

Matt recently did a complete bathroom remodel for us. He was both knowledgeable and professional…read more Matt enclosed the work area in plastic sheet, and vented the dust out the window with a filtered vacuum. He cleaned the area after each days work. He was patient, and addressed all our concerns and questions promptly. The tile work was perfect, the vanity cabinet he designed was well made, and customized to our needs, and all the surface work from the floor up was excellent. Matt showed a good understanding of the plumbing and electrical, as well as all the codes and specifications needed. We couldn't be happier with the final result.