Went to the store to buy hood struts... after hearing Corry the Guy at the counter treat a…read moretelephone customer with utter disrespect and insolence, I felt it best to try and find my part on my own. It appeared he was very dissatisfied with customers interfering with his cellular phone time. As he was engrossed with a white cellular telephone while standing at the counter. Looks like I'm off to Oreilly is in Girard, Chad and those boys down there treat you pretty good.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Made a quick stop to purchase bulb for break light. Associate was on phone and once finished I said…read moreHi and asked for the bulb. He asked for year make model and as I started to answer he RUDELY said, "We don't install bulbs!" I was taken aback with his rudeness and assumption since I didn't even ask him to install. As a woman in my 60's, I do know how to do general maintenance on my vehicle! Your employee needs a class in customer service and respect especially when dealing with women! I will never purchase another item from your store

Very helpful staff, surprisingly knowledgable for a chain store…read more Helped me find a battery and gave me no hassle when I had to return it.

Tried 3 times with a 5 minute spread to call Advanced Auto in Erie, Pa on Buffalo Rd to check to…read moresee if they had a spark in stock. Got through on 3rd try and gave number to counter person. It took him 3 seconds to say he didn't have the spark plug or equivalent . All the other places I called took about 2 minutes to show they had no stock. The guy didn't even try. Which means he probably had a few customers at the counter and didn't want to even bother to look. It's called ask the customer if they wish to hold. Guest what? I won't step inside your store again. Gave a 1 star rating because a rating is required.

If there was a lower star than one I would use it! I went into the Advanced Auto parts store to…read morepurchase a battery, it was my understanding that installation was free. Luckily I had left my car running due to just having the dead battery jumped. Branden came out to look at my car and said that since there was a bracket across my battery he would not be able to install the battery. I asked him if he didn't have socket wrenches but he said that the bar was factory installed and had to be removed by someone other than himself. After a morning of having to lose work because my car wouldn't start and desperately trying to get a battery Branden was a bitter disappointment and NO HELP at all! I went down the road to AutoZone! They were more than happy to sell me a battery and INSTALL it! Thanks for nothing Advanced Auto.

i want to express my appreciation to the staff at AAP. They all very friendly and helpful. I have…read morebeen very sick lately and they always find time to help me. They gladly put parts in my vehicle that I can't , such as; wiper blades and air filters. Thank you very much. The Smiths

I want to thank the staff of the Advanced Auto Parts in Ashtabula, Ohio, especially Todd, for…read morehis/their help and consideration. While driving east cross-country from Chicago the warning lights for the transmission fluid started flashing. The owners manual recommended pulling over and letting the car idle for awhile to see if the warning lights would stop flashing. They didn't. We googled auto parts store in hopes of finding getting transmission fluid/additive, advice, etc. and ended up at the store. Next step would be a dealership stop. Todd went out of his way to help us determine what could be the problem, including pulling up YOU TUBE videos with us outside as we tried to figure out how to check the transmission fluid for the make and model of our car (Owners Manual and dealership were not helpful). In the end it turned out to be a problem with the computer and sensors which we were able to resolve and get safely to our destination. I doubt we will be back in Ashtabula, OH, but it was nice to be the recipient of good, old-fashioned honest service from the team there. BK

this store absolutely sucks. I bought an oil deal where you buy 5 quarts of oil you get the filter…read morefor free. They gave me the completely wrong filter, and when I came back into exchange it, they took the wrong one and charged me for the new one. Would not do any business with them. don't even know how they're still open. They're so crooked They have to screw their shirts on in the morning.

Manager Stephanie was extremely rude and walked off in a huff refusing to install purchased wiper…read moreblades after I stated that I had issues with ordering them on website. Apparently order went through on website. Had to wait 15 minutes to return the blades. I've spent a lot of money at this location. I won't shop here as long as Steph is here.