My kid has been tearing up the cheap skateboards for a year or so. As his skill and interest levels…read moreincreased, we decided to invest in his wishes and pick up a board he wouldn't splinter in the first 30 days. The attendant was super knowledgeable (to the dad who had no idea what she and my kiddo were talking about) and ensured he got exactly what he wanted.

Went there yesterday an older woman helped me. She was very nice. Bought some bearings, washers and…read morea bolt for my bushings. Needed a axle bolt too so went back today at 2pm. Their hours say 12 to 5pm on Sunday. Doors locked, knocked no answer, no sign other than the hours posted. Called no answer no voice mail. 3 stars cuz they're were closed during working hours w no explanation. Maybe head all the way to Barrio cuz they're open today but really didnt wanna leave the neighborhood.

Let me start by saying this is my all time favorite store. I went in one of the employee was very…read morehelpful it was neat to have someone point out new brands and items. I order online a bit, so some items I wear in wows them. Man the location was really cool but, this one guy that worked in there was being weird. I was with my girlfriend and he kept like walking by but, not having anything to say. As the star employee helped me and showed me things the other employee kinda just kept circling. After awhile he became my focus. I was gonna get something there but, over a few mins I forgot. This dude had tattoos and just like seemed to be like low key trying to look at my ladies body. It then like stepped away and then asked my girl to come over to me, I just left. The guy that was helping was really cool the set up was chill and he'll it was Zumiez. Just that guy man idk messed up my thought of the customer service. Hey it's even a location to remember because how often does Zumiez have an outlet location.

Official Corporate Complaint (Recommended)Use this option to email Academy Sports corporate…read morecustomer service or speak to a regional manager.To Corporate Management,I am writing to formally report an unacceptable and discriminatory experience at your El Paso location (201 South Americas Avenue). As a 28-year Navy Veteran and current high school teacher, I was treated like a criminal during a recent online order pickup.I arrived to pick up a shotgun and a pistol that I had already purchased online. I presented my receipt, ticket number, and debit card for verification. The transaction was handled by an elderly employee wearing a black mask. This employee demonstrated severe cognitive difficulties, repeatedly losing his pencil, misplacing my ID, and completely disappearing for 20 minutes. The entire process took over two hours.Despite successfully passing the federal background check, signing all paperwork, and verifying the serial numbers, the employee ultimately refused to release my firearms. His only justification was that I verbally confirmed I bought a shotgun and a pistol--the exact items on my receipt. When I escalated the issue to the store manager, Karla, she blindly sided with the employee's irrational decision instead of correcting the situation.This behavior is completely unacceptable, counterproductive, and disrespectful to law-abiding citizens and veterans. I request an immediate investigation into this store's management, the termination of the employees involved, and a resolution regarding my paid merchandise.

I went in to purchase a firearm. Keep in mind, I'm already a gun owner. I waited for an hour, and…read morewhen it was my turn, I asked to see the shotgun selections. Joe, the salesman, sarcastically pointed them out. I was going to purchase a shotgun and had the paperwork ready. Only for Joe to say he felt "uncomfortable selling me the firearm" and that I had to wait 30 days. I understand you can refuse service, but what was the point of having me wait for an hour and go through the whole process? VERY unprofessional

I love the factory outlets. Great prices if you can find your sizes. I wear L-XL which is common…read moreand of course slim pickings. Either way was still able to find some great deals.

I bought 2 gift cards this passed December 2022. Each $20 worth. Finally I wanted to use them…read moreonline and both gave me an error. I contacted Nike on chat online. They told me that they will escalate the issue. Because apparently the cards were never activated from the store. And to go back to the store to check on them. Unfortunately it's already the end of March 2023 and I don't have the receipt from the store anymore. I went back to the store. Asked for a manager. A lady witch was the manager at the time told me that without a receipt they couldn't do anything about it. And even if I did the system will not reflect any info from last year. She had a bad attitude about it. And basically told me to call Nike corporate. Witch I did and they told me they were going to help me. And that the issue was going to be escalated. With Nike corporate told me that that will be the case. And to wait for a response I'm 3 to 5 days. I never got a response. Contacted them again about the issue. Told them what happen at the store. They keep me online for about 30 min and came back and told me if you don't have the receipts anymore we can't do anything about it. Will definitely report this to the BBB and tell them that they bluntly stole $40 from me Oh by the way. Because of the inconvenience they gave me a 20% discount code for a future purchase. Smfh

They had everything I needed. Tennis balls and energy gels. Tennis balls sounds easy, but many…read moreplaces are out. Much better selection than Academy Sports. Prices were good too. The store was a little difficult to navigate because there were no signs pointing out where things are. There was a selection for any sport you can think of. I just didn't spend a lot of time due to a time constraint. I will be back for sure.

Worst of the worst. They sell stock going out of production and broken tools so you'll come pay…read moremore. I called them out on it and raul tried making a false police report but I told him he's on camera and that phone hung up REAL QUICK lol then their resident idiot named jesus challenged me to a fight. However, jesus called the cops, raul didn't press charges cus he knows how old timers do in jail lol. Shop at dicks, or order online. Big 5 is garbage.

Store on South Americas…read more To Corporate Management,I am writing to formally report an unacceptable and discriminatory experience at your El Paso location (201 South Americas Avenue). As a 28-year Navy Veteran and current high school teacher, I was treated like a criminal during a recent online order pickup.I arrived to pick up a shotgun and a pistol that I had already purchased online. I presented my receipt, ticket number, and debit card for verification. The transaction was handled by an elderly employee wearing a black mask. This employee demonstrated severe cognitive difficulties, repeatedly losing his pencil, misplacing my ID, and completely disappearing for 20 minutes. The entire process took over two hours.Despite successfully passing the federal background check, signing all paperwork, and verifying the serial numbers, the employee ultimately refused to release my firearms. His only justification was that I verbally confirmed I bought a shotgun and a pistol--the exact items on my receipt. When I escalated the issue to the store manager, Karla, she blindly sided with the employee's irrational decision instead of correcting the situation.This behavior is completely unacceptable, counterproductive, and disrespectful to law-abiding citizens and veterans. I request an immediate investigation into this store's management, the termination of the employees involved, and a resolution regarding my paid merchandise.

The great improvement would be to close the store. Have been to this store several times now the…read morelast few years. If you order/pick up in your car, it's great! Inside the store is the horror story. They stand around, while looking at you, and not asking if you need help, or just looking at you. Gun side is not more too bad and you'd be better off just selling guns/ammo/permits. The rest of the store is empty most of time and prices way too high. So I get it

I kept forgetting to make this, but not to long ago I was requesting help from a young lady named…read moreAlondra working there but she had disregarded me, basically ignoring me completely like if she never heard me or something, and then I hear her say "someone deal with that pedo looking dude while I go to lunch". I have learned over time from shopping at wss that blue shirt people are managers and those comments she made aren't manager standards, I don't know their HR but I know the BBB and I'll be making a report on this.

This store profiles you , if you look a certain way they are thinking your stealing. I went in…read moretoday made a purchase of 200dollars. My issue is that throughout the store they kept sending employees to see what I was doing , never asked if I needed help. I had 4 boxes with men's shoes throughout the store , once I'm in line a BIG HUGE overbearing "guy" says he needed to take my boxes , mind you I'm ready to pay , he doesn't wait for me to hand them over he takes them from me , I look over to the (I'm assuming manager ? ) with a look like are you serious right now? She says "oh they're to heavy for you to carry" so I said ok , when I'm exiting the door ONCE I PAID FOR MY ITEMS OF COURSE , I asked that HUGE MAN who had 5 mins ago was so concerned about my well being to help me take the "heavy boxes " to my car. He said he couldn't? Sooooo basically they were profiling me because I'm a African American/ Hispanic woman with tattoos , I do not remember feeling this way at any other time at any WSS , I strongly suggest to train the employees better to serve the customers needs and not assume that every black / Hispanic person is there to steal. By the way there was A long line of white / light skinned customers behind me with tons of items , never saw any of the employees Approach them to ask them for help with their "heavy items" Everyone at this store looks like they need to get in shape to. They all look like they're having a food coma! Sleepy , standing all around each other talking about who knows what and only looking at certain customers with certain looks. I will not come to this store again and I hope that you will think twice to come here. I'm even thinking of returning my stuff for a refund. This really made my day unpleasant. Look at the video cameras the proof is in the video. I hope they all have a rotten Christmas! Dam you wss !!!!