Steve came out to anchor flanges and set two toilets 12/27. I was quoted $165 each by text on…read more12/26, which he said "included the wax rings and bolts". He added a steel reinforcement ring, $6 at Home Depot, and I was charged $565. His son, very pleasant young man, torqued down the tank bolts on a toilet I was reinstalling and the tank ended up cracked at one of the bolt holes. I tried to repair, but it was weeping so had to be replaced. I had to spend another $300 on a new toilet, which he came back to install on Monday 12/30. Despite texting me that "mistakes happen" he charged me another $235 for the 10 minutes it took to seat the new toilet. When I asked him to split the difference, he balked, reduced the charge to an additional $195. So, that's $760 to set two toilets, one of which was damaged and I didn't want to replace as it had a large tank for the ~80 ft of sewer line it was attached to. Quote texted to me was $330. Instead charged me $760. Total cost with the replacement I had to buy: $1060. Quote from Boelke, who couldn't come out until 1/3/25, was $325 (including the $98 service call). Very disappointed. Didn't honor his quote, charged another fee to replace the tank damaged by tightening the bolts, had to buy another toilet, and I'm out the toilet I wanted to keep there. He also didn't take the broken toilet to dispose of despite saying he would. Not the way to earn repeat business or get recommended to others.

WOW! Great work, very trustworthy company, highly recommended Integrity Plumbing. They did a lot of…read morework for us and have done a phenomenal job. Great communication, very neat work, I will forever recommend them to anyone looking to get plumbing work completed.