Nice place to workout but very bad customer service desk experiences. We had a temporary membership…read morefor a trial class and later joined membership through the customer service desk, but they created a new record rather than deleting old temporary ones or merging them. Then they gave us membership cards with wrong spelling of our names and would not correct them when we asked. I tried to sign up for a class and pay the fee for members but was overcharged despite what was being advertised as the price on the flyers and course catalog. We went back and spoke with a different person to credit us the overcharge. But he would not credit us the amount nor would he look into what the issue was (why we were charged the different amount). He just said the price is different than advertised. Jeff said he would take down the flyers advertising the "wrong" price but he never did. Since we were not reimbursed the overpayment we opted instead to just drop the class and get the whole fee reimbursed. We were told in the future we could do it online because classes were listed there, but when we checked, our membership record did not have any of our classes listed. I assume they were on the other "records" with our names in the system instead. Later when signing our child up for a different class, yet another lady at the front desk was rude. She said the class is in a few minutes so we might not be able to get in if it's no longer listed on the computer. I had already confirmed with the instructor that there was room in the class and that we could in fact sign up that day and had written confirmation. However, Beth said it does not matter what the instructor says. I have no idea what the point of her saying that was because she did in fact accept my payment for the class registration. So there should never have been an issue. She also said we have four records in the system but she did not offer to merge them, delete them or help in any way with what we are supposed to do about that. It would be helpful to train customer service how to be polite with customers and also to problem solve and correct things that don't seem right (wrong charges or duplicate records) even if it means taking the extra time to go to their supervisors to get help rather than ignore issues that customers are having.

I am a disabled 50yr old man who cannot walk any distance or stand for more than a few moments. I…read morealso have a heart condition and I would like to do anything I can to get more time with my family. So, I think that I could swim and probably just be able to swim. I just wanted to see if there was any way Family Wellness could facilitate and they just said NO. No alternative or suggestion. I am on a very tight fixed income and I do not need a full membership. I just want to swim. Why do they not offer a discounted membership for people with disabling health issues? It's not as if I would be able to utilize all the GYM offers. I don't want free. I just want to pay for the services people like me can use. I don't need treadmills, weights, or an elliptical. Doesn't seem too unreasonable to me.

I have some doubts about this YMCA having serious racial discrimination. I'm a YMCA member, with…read moreautomatic monthly deductions, but I rarely attend YMCA events. On August 11th, a classmate of my younger son invited him to play at the YMCA. So, despite heavy rain, we went to this YMCA. However, when we tried to swipe my membership card for entry, we were informed that my card had expired last month and were asked to leave and reapply for membership. Seeing my child's disappointed expression, I asked the staff if it's possible to renew the membership now since it's set up for automatic deductions. They could deduct the payment now. The staff coldly replied: "No!" They demanded that we go home and reapply by filling out forms. I attempted to negotiate, saying: "We came a long way in the rain, can I fill the form now and could you please update my membership card now?" The response remained indifferent: "No! You must fill out a new application. It's our policy.." Can I read your policy? I asked. No! I don't have it...... I asked, "Could you please have your manager check if it's possible to update it now?" The reply was, "I am the manager," and proudly showed me his name tag: Max! I'm not sure if this is the YMCA's policy or discrimination against me as an Asian? Membership expiration wasn't communicated, and the renewal process is so troublesome! Being treated this way as a YMCA member, humiliated in front of my child, has left me heartbroken!

I am impressed with the workout equipment that is here and how new most of the equipment is. We…read morealso use the pools a large amount for our kids. There is a free 2 hour drop-in center to bring the kids as I work our or just get some work done in the lobby. The locker rooms (family one) could use some updating and repairs. The shower rooms are also a bit small but we are able to make due. Parking lot also needs some repair. All in all, it's a good place.

Had a competition in Fargo this weekend, and needed to get a quick cardio session in. AM Staff…read moreSaturday morning were super friendly/ chill, and allowed me to use the facility with the trial pass no problem. I've never been to a Crunch, and was surprised by the equipment / facility. For the cost they had everything some of the expensive gyms have, and a dope atmosphere. Because of this experience I might consider doubling down on my current membership, and adding Crunch for when I'm in the North Metro MN area, or Fargo again since it's more than an affordable option. Thanks again!

I had a membership at this location when I lived in the area. I got a great job opportunity and had…read moreto move basically overnight. I called a few weeks later and was told that I have to send a snail mail letter to cancel my membership if I could not be there face-to-face. I did this. Come to find out it was never canceled. I did exactly what I was asked to do. They told me tough. That there was no evidence that any of this ever happened and that they did not care. I asked to speak to a district manager and was gaslit. Apparently I need to go to a website and send some special message to speak to the DM. seems real convenient for them anyway you look at it. They are thieves they don't work in good faith. And the place was always dirty. Honestly, seems like a scam. You have to send a letter to cancel, and then they claim they never got it and keep charging you. And until you figure it out and then they go "sorry oh well."

If you're looking for a workout that really pushes you, this is a great place to go. The…read moreinstructors provide extra motivation and encouragement, and I actually lost weight coming here. The only problems I've had were with their booking and front desk policies. I tried to book last minute through the app, but it wouldn't let me, and when I called, no one answered. When I showed up, the front desk employee rolled her eyes and said, "I guess we can get you in." Another time, I got stuck behind an accident and called to let them know I'd be late. They said it was fine, but when I arrived, they wouldn't let me in and still charged me a fee. The inconsistency and poor customer service really put a damper on my experience

This place is the perfect example of getting shit done. When i would go to a normal gym i would…read morelolly gag around and what not. When you come to orange theory it is to work, non stop for 60 minutes and it is great. The coaches will help you and push you to reach you reach your goals and the classes are engaging and change all the time so they dont get boring. Highly highly recommend giving it a try!

This new place is great. 24 hour gym with each area for exercising in it's own space. They have…read moremachines, free weights, Olympic weight lifting, racquet ball nice locker rooms, tanning and massage. The physical therapy rooms are now larger. I like this place a lot.

Best gym ever! There are so many different rooms with equipment to work out in for a more private…read moreworkout, and they have every machine you can think of. At my other gym I was constantly having to wait to use equipment, especially racks, but they have enough for everyone! Would 10/10 recommend.

At least there was a friendly person at the front desk…read more The only down side is pretty dark. The only lights were from the bank and gym.. otherwise the whole parking lot was dark.

We love our black card membership!…read more We've visited over two dozen planet fitness locations in eight states on our road trip. The staff at the desk were welcoming and greeted us upon arrival and acknowledged us when we were leaving. It's one of the smaller locations I've been to and it's a little dated (needs some maintenance) but we had a great workout and did not have to wait for any equipment. Onward to more locations!

This gym is perfect for me. I have been a member for over 2 years. I like the size, and the…read moreavailability and variety of machines - both cardio and weight. I did 6 months of personal training with Jenny Trucke and she was great. Very professional, knew her stuff, and she pushed me hard. Anytime fitness is always clean, and has 4 private bathrooms with showers - 2 each for men and women. I like that over community locker rooms. The personal trainers conduct boot camps and other classes, but they are not ongoing.... they seem to always have something going on however.

Out of towner trying to get in one leg workout and noticed 1/3 of the equipment I tried to use was…read morebroken from back supports on electric bikes to the cable on the hamstrings curl machine. Bathrooms disgusting. Very poor experience.