I absolutely love this gym. What really makes it special is how family-oriented Melissa and Angelo…read moremake the entire environment feel. From day one, they've been welcoming, supportive, and genuinely invested in everyone who walks through the door. It never feels intimidating. It feels like a community. You can tell they care about people, not just workouts. I'm so grateful to have found a place like this.

I have been working out for 20 years now with trainers but in all that time the past 4 at Elevate…read morehas been the best. In all my time at this gym I have NEVER DONE THE SAME WORKOUT TWICE! I have had the pleasure of working out with Gary, Jill, Alex, Bonnie and Angelo, each has a unique style that makes working out an amazing experience. In addition to a wealth of knowledge on training they actually care about the whole self and my well being! In addition to personal training they offer an AMAZING Saturday boot camp with Bonnie...she is amazing at making you feel great while challenging your abilities! If you need a personal trainer and want people that genuinely care and are nonjudgmental Elevate Fitness is for you!

I walked by this gym for several months before deciding to Join. I have to admit this has been one…read moreof the best decisions I have made. The classes are taught by expert instructors who love what they do and are great motivators. It was my first time taking a Barre, Pilates, Yoga and Zumba class. It was easy to follow the instructors. I learned as you continue taking the classes you develop a stronger core and are able to work out more effectively. Lifetime gym is immaculate with a variety of amenities including a Sauna, Eucalyptus Steam Room and an outdoor Pool. They have classes for everyone including active older adults (seniors). The membership is not cheap but it's worth every penny. A great investment for a healthy lifestyle.

The best luxury gym in Connecticut offering everything from complimentary group classes, personal…read moretraining and private Pilates! The team truly makes it a special place

WOW! This facility, so clean, so safe, and so welcoming…read more Love all of the equipment and how they are constantly cleaning and sanitizing. Love their outdoor group fitness classes. The staff is incredible!

Beautiful gym, great staff! Everyone there is both professional and personable…read more Management is always listening to their members and their staff members.

I had a very disappointing experience with Sportsplex Stamford that I feel others should be aware…read moreof. My wife recently attempted to get out of her car in the parking lot and found it extremely slippery--unsafe to the point where she had to move her car to another area. Unfortunately, the conditions were just as bad throughout the lot. This is a basic safety issue that should not be overlooked. I reported the concern, expecting it would be taken seriously. Instead, her membership was canceled. While it was later reinstated, the initial response was surprising and, frankly, concerning. I then went to the facility to raise the issue directly with management. I approached the situation calmly, simply trying to point out that unsafe conditions in a parking lot could lead to someone getting hurt. The response I received was repeatedly being told to "get out," with no attempt to acknowledge or address the concern. At that point, it became clear that member safety and basic professionalism were not being handled the way they should be. I am no longer a member. I hope the business takes steps to address the parking lot conditions and improves how it responds to legitimate concerns in the future.

woke. dude was in ladies locker room. young girls weren't…read morepresent thankfully but when brought to management's attention they sided with the guy over the ladies complaints.

Fantastic place, great facilities and friendly staff. Reminds me a lot of when the original CP…read moreopened in Manhattan. Highly recommend.

Great pool and trained competent staff. Great for adults and children. Hours of operation are…read moreespecially good

LA Fitness is one of the only affordable gyms around, but the cleanliness is unacceptable. The pool…read moreis honestly disgusting and seems to only get cleaned when members repeatedly complain or staff are forced to address it. The same goes for other areas of the facility!! It's quite literally a health hazard and they do not take it serious. Joke of a business.

I've been going to this gym for a long time, and overall the gym itself is good. The equipment is…read moregood, the sauna is nice, and I've enjoyed coming here for years. Unfortunately, the number of good classes has been reduced significantly. Many of the classes that people actually enjoyed were removed, and the remaining options are not very appealing. The biggest problem, however, is some of the staff. They can be very rude and inattentive. One of the cleaners, Olga, is especially unpleasant and constantly interferes with members and criticizes people--not just me, but others as well. When I asked her name, she told me it was Maria, which I later found out was not true. I also frequently see her sitting in the restroom on her phone for long periods of time, while the locker room and showers are left dirty. There is often hair left in the showers and on the floors. She also spends 30-40 minutes talking in the locker room instead of keeping the area clean. It's disappointing because the gym itself has a lot of potential, but the customer service, cleanliness, and lack of good classes really need improvement.

Went for the first time last week. Took a Monday night class. I think the "coach" was Ashley. I'm…read moresad this was my first experience because I was really looking to get help with my form. But the coach was too busy only "coaching" her favorites or friends. But she really is more of an annoying cheerleader. She did not come up to me once. The other coach who was not on a mic was really nice. And she corrected me with one exercise. I was just rather surprised and disappointed the lack of professionalism by the main coach as I would of expected her to be more interactive. Great place and great workout. Just look at the schedule and stay away from Ashley D.

My five star review comes with the disclaimer that I was only there on a 7-day trial pass…read more I was in the middle of sampling new gyms before committing to one. F45 had a 7-day unlimited pass. They don't require a credit card up front, so it's really no obligation. I think it's important to attend the classes you normally would (i.e. before work/after work), so you understand the size of the class. That said, as soon as I signed up, I checked the morning classes I wanted to attend. They fill up VERY fast, so 1-week prior, ensure that you book the class you want to attend or you'll get wait-listed. This, to me, was kind of stressful, as there are only so many slots per class. Since I signed up a week in advance, I was able to attend the classes I wanted. You snooze, you lose. Second, the instructors/staff are all friendly. They recognized my new face and gave a shout out at the beginning of class. They are pretty good at remembering names. It's a good mix of people, skewing towards mid-late 20's. The gym seems catered to millenials, to this old man (e.g. interval workouts, quick songs, rah-rah from coaches, and station rotation). Because it is High Intensity Interval Training (HIIT), the weights are lighter with more reps and less rest. Your body doesn't get accustomed to any one movement. You get coaches' support to keep pushing through that helps keep you honest. I will say that you'll get a workout. It took a few rotations before I really started to get winded/sweaty. By the end, I felt I had a good lather and workout. It seems like it could be intense for beginners/out-of-shape people, but will melt fat if you commit to keep attending. To me, it was a good variance from my preferred way of training, but I don't think it's for me long term. If I do come back, I'd probably buy a punch card to attend classes when I need a break from my normal routine. Like most boutique/specialized gyms, it's expensive ($70/week, $565/8-week challenge). However, if you buy a weekly unlimited pass for $70 and attend 5 classes, it's only $14/class. It's worth a look-see and it seems like members really enjoy it. You'll get a good sweat, muscle fatigue and satisfaction upon finishing, for sure. If I am going to invest nearly $200/month, I'd rather commit to a gym that more closely aligns with my personal fitness goals. It's not a knock on F45, just a personal choice for me.

Title: Planet Fitness Stamford Harborview - Poor Communication and Unprofessional Service…read more Review: I have been a long-term member of Planet Fitness Stamford (Harborview), CT, and I am extremely disappointed by how a simple and reasonable request was handled regarding the gym closure for renovations. Timeline of Events: No Notification of Closure: The club was closed for renovation from late September through early November 2025. I received no email or notification regarding this closure. I discovered the closure only when I arrived at the gym in late September or early October and saw a note on the door stating the club would reopen in October. Initial Inquiry and Assurance: In late October, I called the club to ask about the reopening date. A staff member informed me the renovation was delayed until November and assured me I could request a refund or credit once the gym reopened. She even noted this on my account. Multiple Attempts to Contact the Manager: After the gym reopened, I visited the front desk to request my refund. I was told I must call the club manager, Tiffany, at a number that required a transfer. My first call reached a staff member who said the manager was unavailable and asked me to call another day. Interaction with the Manager (Nov 25, 2025): When I finally reached Tiffany: She refused to issue a refund, stating a membership credit might be possible but only if I came in person for verification, despite having my profile and photo visible on her screen. She insisted that an email about the closure had been sent, which I never received and later confirmed did not exist. She could not verify me over the phone, which felt unreasonable given that all identifying information had already been provided. Retaliation After Feedback (Nov 26, 2025): After leaving honest feedback through the automated survey, I visited the gym in person. Tiffany informed me that only her supervisor could now handle the matter, refused to provide contact information, and told me I would need to wait 1-2 weeks to be contacted with no clear next steps. This approach felt dismissive, unhelpful, and inconsistent with the stated customer service standards of Planet Fitness. Summary: My request was straightforward: a refund or credit for two months during which I could not use the gym due to renovations about which I was never properly notified. Instead, I experienced inconsistent information, dismissive behavior, delays, and unprofessional treatment following honest feedback. Impact: This experience has been extremely frustrating and disappointing as a loyal, long-term member. It is unacceptable that a major fitness chain would handle a simple refund request in such an obstructive and unprofessional manner. Desired Resolution: 1. Refund or membership credit for the months when the gym was closed. 2. Clear contact with district/regional leadership to escalate and resolve the matter. 3. Review and improvement of customer service and escalation procedures at this location. Actions Taken (for transparency): To ensure this issue is properly reviewed, I have taken the following steps and am currently awaiting responses: 1. Submitted a written complaint to Planet Fitness' Head of Customer Experience. 2. Filed a complaint with the Better Business Bureau (BBB). 3. Filed a consumer complaint with the Connecticut Department of Consumer Protection. I am sharing this information so that other members who may face similar situations understand their options and can protect their rights. UPDATE 12/18/2025: While preparing to engage an attorney for a demand letter, Planet Fitness CT West District Manager Jessenia Rojas called on 12/4/2025. She issued a full refund of $21.28 for October/November plus a December credit due to renovations. Refund processing takes 7-10 business days--issue now resolved to my satisfaction.

Manager and staff are very friendly and courteous. Place is kept very clean and staff is always…read morecleaning up and picking up equipment that members leave around. I really like this club.

Very happy with the gym, they do a great job keeping it up. There are a lot of negative comments…read moreon here, not sure what everyone expects. It's a great value, even with the hidden fees.

Overcrowding. People stay too long on the machines while scrolling on their phones. I see people…read moreworking out with boots, clogs. Most folks don't put equipment back and are on 2 equipments at the same time. They don't enforce people wiping the machines after.

Great environment with just about every machine you could need. Highly recommend for any type of…read morelifter.

Good 24 hr gym. Has everything you need. No issues so far.***** plenty of free weights and…read moredumbbells to get a good workout in before 5:30 am.