With a miserable, killer toothache, I called these folks on a Thursday. They didn't have time to…read moresee me that day, OK, I get that. We made an appointment for the next Tuesday leaving five days to wait for some relief. So I showed up on Tuesday and they diagnosed an infected tooth that would have to be pulled, but didn't have time to deal with it right then. They loaded me up with oxycontin and antibiotics, then sent me on my way, still dealing with the torturous pain. And there were no appointments available until the NEXT Tuesday. Next Tuesday finally came, and they called to reschedule the appointment again! Now it's Friday late afternoon, and they just called to tell me that the dentist had to go to the emergency room, I'm on my own, back at square one. It's Friday, everybody else is closed until Monday! And the cost of the office appointment is down the drain. I'm sorry that the dentist had to go to the emergency room, and hope that everything comes out OK for him. But surely the staff there knew they wouldn't be able to accommodate their patients. Couldn't somebody at Otsego Family Dentistry have mercy and let me know earlier? I think one star is overly generous.

Dr Merda is wonderful. Dr Johnson is also wonderful. Great office, all the girls are very friendly…read more& helpful. Saw the comment below, Dr. Merda went to the emergency room & everyone was notified. He is on medical leave for a little bit. Everyone there is hard working & doing the best they can. Also I know they don't prescribe oxy & they more then likely referred him to an oral surgeon & he didn't want to do that. Anyways, great office, great staff, would recommend to everyone :)

Staff is amazing. The dentist is very patient and detailed in his explanations. Best office around…read morein my opinion and they have also been great to my teen son with Autism.

First of all, there are bugs EVERYWHERE, and I'm not talking about ants. There are beetles,…read moreroaches, and flies everywhere. Second, they are short-tempered and short-staffed, and when I was getting my numbing shot, they missed, and it got all over my tongue and mouth. Not to mention that the equipment is most likely 12 years old.

This family of Dentists are nearby! The office staff &…read moremanager were so kind & went out of their way to call my insurance for verifications & costs!! The dental assistant (Marsha) and the dentist (Dr Stephanie) explained and talked about each need, process, and treatment needed or not... Excellent!

As always, received great service and care. Had a procedure scheduled the day after my first…read morescheduled appointment. They were able to merge the two appointments into a one-time visit. Since it's 70 degrees and sunny (in late February!) was able to spend more time outdoors in the sun. A big deal since it's supposed to snow tomorrow!!

Ok so I have been coming to this dentist for years and love it. They are clean, courteous, always…read moreup on the latest technology. However I always come on Thursday. Today I had to make a special stop on Monday for a make up appointment. On Mon, We'd, and Friday you can have the most incredible snuggly pug named Clark sit on your lap during your appointment and offer comfort. In fact I don't even need them to be a dentist anymore. If I could sit in the chair, listen to an playlist, sucking gas and petting this puppers it might be as close to heaven as you can find in this bleak and fading world. This dentist is a freaking revolutionary. The game is changed.

I won't go back. 3 months for new patient appointment and had to wait 7 minutes in line then she…read moresays I'm late and can't be seen. I'll have to wait another 3 months. I left and called another dentist in town, they got me in today.

Simply the best! Gentle, thorough and friendly. Prices may be a bit higher but the quality has…read moreproved worth it. Maybe tough to get an appt.

Good ortho but they had a data breach for both of my children who were patients. It would be great…read moreif they reviewed their practices to prevent further breaches.

Anyone who needs a great orthodontist come to this place! There is very good customer service and…read morethey are very quick! They have two very convenient places you can choose and they are very friendly and make it fun for kids to go there. Their waiting room is very peaceful and there are a lot of fun activities for kids to do! 5/5 stars would definitely recommend!

Professional and pleasant to be around. Years and years of experience have made Dr. Gissal a top…read morenotch clinician and an excellent choice for treatment and follow-up. You won't be disappointed! I wasn't!

This is a wonderful dental office! It is welcoming, friendly, and charming. It is a small office…read morewhere you are not just a number, but a name. All the staff are very kind and caring. The main receptionist is an absolute treasure. She has been working at the office for decades and knows all 3 generations of dentists. She showed me a photo on the wall of the original dentist/grandmother. She was so lovely to talk to. The part-time receptionist was also very friendly, nice, and respectful. I enjoyed our conversation. The dental assistant has a great sense of humor and quick wit. In a situation that can be stressful and scary, she breaks the tension with her jokes and wisecracks. The dental hygienist is very attentive, gentle, and knowledgeable. She does a very thorough job of cleaning your teeth, taking x-rays, and answering any questions. The dentist was also very gentle and highly competent. You can rest assured that you are in the best of hands. She is very dedicated to her craft and makes sure that the job is done right. I had 11 cavities that needed to be filled and I did not feel any pain whatsoever during all of the procedures. I am very, very happy with the results. I highly recommend this dental office for all your dental needs!