So Mr. Nick Couture and Johnny Hawkes of Crossroads came out and made good on their promise to repair the deck as it had been initially previously left last October. Most notable and dramatic is that they repaired the spa platform crossbeams to something that is definitely aesthetically better looking! They did a lot of cleanup work such as sanding off chalk, and pencil lines previously left behind. They cleaned off the residual cardboard from the sono tube support pillars. But I think one of the most impressive things of all is that they literally raked out all the residual stone, debris and shale that had been left under the spa and deck. My wife was much happier with this result, and I'm grateful to them for following through on these issues. I've posted pictures of the cleanup work that was done by them today. read more

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Had a large remodel done and would not use them again. Poor attention to detail and poor execution of nearly all finishing. mirrors hung crooked, electrical switches that didn't work, the floors were finished in the wrong color and frankly, we had to live there and could not afford to push a timeline back in order to rectify the hardwood throughout the entire first floor. cabinets and appliances were installed with scratches and dents. Granted they were replaced when we pointed it out but, most contractors would notice and rectify without the need for customer concerns and requests. very disorganized and one of the men working on our home flat out lied. the carpenter was excellent and the tradesmen were excellent but as far as the way this business was run, I'd say do just that, run. read more

Crossroads Contracting may or may not be a good company to work with in the trades. I could not get past the obnoxious, passive aggressive person who returned my call. She said her name is Krystal. I called Thursday regarding a leaking toilet causing obvious damage; she returned my call 3:59 p.m. on Friday while I was on hold for a doctor appointment. I quickly switched over to take her call, and she was totally unwilling to work with me and said I could call her back Monday. I returned her call the first time at 4:04. The second time she answered and said she would try to talk with me but had poor cell coverage since she was driving. One of the obnoxious, passive aggressive comments was, "I try to advocate for you with the insurance company. Is that not important to you." The fake voice of concern is still annoying in my ears. I understand wanting to leave Friday at the end of the day and start the weekend. Totally get it. Better not to call back the customer than to be so rude. This feedback is mostly for Crossroads Contracting management. read more

I'm pleased to offer this review of Crossroads Contracting because we've had such great experiences. When you think about a construction project, you may think about attention to detail, quality of the workmanship, and meeting deadlines. Of course Crossroads checks these boxes, but that's just the project - not the experience. The experience is about Crossroads' willingness to listen, communicating through every phase, being easy to work with, and establishing a partnership with their clients that is built on mutual trust. Follow that up with a commitment to stand behind their work, and you have not just a successful construction project, but peace of mind. I would highly recommend the team at Crossroads, and as further testament, we are on our second project with them now. read more

I am so happy to write a review for Crossroads Contracting. The Crossroads Team did an amazing job on our lake house renovations. Sean, Keri, Craig and Ryan and the rest of the team were available, accountable and extremely responsive and respectful. They gave us choices and problem solved every issue that arose. They found several unexpected issues and took care of them so we wouldn't have problems in the future. They have great pride in their work and their craftsmanship is outstanding. They find a way to get the job done, coming up with creative work arounds and do whatever is needed to give you the best possible outcome. Keri is an incredible designer and wonderful to work with as well. She is an integral part of the team and it is fantastic how they all work together seamlessly. We are enjoying every aspect of our home now and cannot wait to work with them on our next project. We are so grateful that we picked them to do our project! read more

After meeting with several contractors we decided that Crossroads was accurate and upfront regarding the scope, cost and timeline to complete our job. We wanted to gut our entire 2400 Square foot/2 car garage townhouse and replace everything. Our desire was to remove a wall to eliminate the dining room and enlarge the kitchen, to reconfigure the stairs and add a closet, and to redesign and enlarged two bathrooms as well as to install all new insulation, electrical and plumbing. A second zone for heat/AC was added and a fireplace was even moved. Crossroads helped us pick out our tiles, hardwood flooring and countertops and cabinets. Basically they held our hands and walked us through every step of the process which is what we wanted. Crossroads was great every step of the way. Everyone was easy to work with, made sure our vision was captured in the design and helped us navigate every step of the process. Obviously with any job this size there were issues that arose but Crossroads was on top of them and helped us make informed decisions. There were no extra costs except for changes we asked them to make and the prices of these changes were reasonable. They were there for us from beginning to end and have followed up several times since the completion to see if there are any issues. read more

Building a new home is stressful enough, but when you have to demo an existing home first it truly adds to the stress levels. We also chose to keep the existing foundation and add a garage & monster deck. Again sounds easy enough, oh ya we are also on Canobie lake witch also serves as the town drinking water. Now that complicates things. Nick and Johnny from cross roads where amazing! From conception to design they helped create our dream home from a picture I found online! They allowed me to assist in the demolition of the property, and we took the house down all the way to the foundation. And then we constructed the home from there. At all phases of the construction process they treated my home as if it was my home even when it didn't look like one. There staff is top notch and knowledgeable, they kept us on budget and on time. When a change order was made they told us what the costs would be ahead of the change. There teams artistic juices were constantly flowing. We plan to get our occupancy permit on Wednesday and are anxiously looking forward to moving in to our one-of-a-kind lakefront property. I would highly recommend crossroads contracting for any of your contracting needs a plus plus plus says it all. Kindly Jim and Sue Desjardins read more