Son loves the social playgroup and the therapists. They taught him his phone number and address…read more However that is where the good ends. We get charged for team meetings and there is no logic to their billing.

Omg. How does someone think 15 hours a week at $5000 a YEAR is expensive? That is $6.50 hr!!! I…read morespent over $25,000 per year for my son from age 2 at a different facility and paid $65 per hour.

Professional, high-quality home health care. My 94-yr. old mother benefitted immensely from the…read morephysical therapy provided in her home.

From the owner: Welcome to Homestead Health Care Services, a trusted leader in home health care for adults and…read moreseniors in Chicagoland. Our highly trained and compassionate professional team is dedicated to providing exceptional care that allows individuals to maintain safety, independence, and comfort in their homes. Whether you require assistance with daily living activities, rehabilitation following an illness or injury, or ongoing support for managing chronic conditions, our expertise ensures personalized care that meets your specific needs. We take pride in offering a comprehensive range of services, including skilled nursing, physical therapy, occupational therapy, speech therapy, respiratory therapy, medical social work, home health aide services, personal care, companionship, and live-in care. At Homestead Health Care Services, our commitment to excellence drives us to deliver the highest standards of care across Cook, Lake, and McHenry counties in Illinois. Contact us today to schedule a complimentary in-home assessment, and let us design a customized care plan for you or your loved one. We accept Medicare, Medicaid, Molina, Zing Health, WellCare, Meridian, Ambetter Illinois, Aetna Better Health, Cigna Commercial, and Private Pay Clients.

My family has had two separate loved ones stay at Warren Barr in Highland Park, and both…read moreexperiences were extremely disappointing and stressful. One of the most serious issues was the lack of reliable transportation to scheduled medical appointments. Patients were frequently not taken on time, which disrupted care and created unnecessary frustration and concern for their health. The quality of food was also consistently poor, and overall care from staff felt inattentive and uncaring. Medications were not always given at the scheduled times, which is especially concerning in a rehabilitation or skilled nursing setting where timing is critical for patient safety and recovery. Communication with staff was another major problem. When calling to check on a loved one, we were often met with unhelpful responses or even had calls abruptly ended, making it extremely difficult to get basic information or reassurance. The rehabilitation services themselves did not feel effective or supportive, and overall the experience for both family members was very distressing. Both individuals who stayed there were extremely unhappy with the care they received. Facilities like this are required to follow the Illinois Nursing Home Care Act (210 ILCS 45), which guarantees residents rights to proper medical care, timely medications, dignity and respectful treatment, and reasonable communication with family members. In addition, federal CMS regulations require skilled nursing and rehabilitation facilities to provide appropriate care, ensure medication management, maintain adequate staffing, and uphold patient rights. Oversight is also provided by the Illinois Department of Public Health (IDPH), which investigates complaints and can issue citations when facilities fail to meet required standards of care. Based on our experience, this facility did not meet expected standards of care, communication, or professionalism. Significant improvements are needed in staffing, training, responsiveness, and patient care.

Hi my name is Susan. I've been a patient here at warren barr for a year. my certified nursing…read moreassistant are the best by always taking great care of me and always making me laugh. restorative on the second floor is amazing. she always encourages me to walk around and is always in the best spirit. the cleaning lady is also amazing on the second floor and keep the room always clean.

We had two once-a-week Homemaker Aides from Serenity. The first one was a nice young woman who did…read moreabsolutely nothing unless she was asked, and spent a lot of her time in another room on her cellphone. We created a list of things that should be done each visit. The first time she kind of did some of it, then never asked for the list or ever took any initiative in doing any work after. Maybe she'd wipe the stove, take out the trash. Half-assed bathroom cleanup. There were obvious things that needed doing; take out the trash, do a quick floor wet-mop, clean up the kitchen and the bathroom. Refill fridge with waters, beverages, sodas from the pantry. Easy stuff. 1 hour of actual work and then she could have timed out the clock. The next gal only came a few weeks. Another one who did virtually nothing. She even told us she is not "allowed" to clean the toilet! Her first visit to the home for a "meet-and-greet", the topic of photography came up, and her elderly client gave her a camera! A nice camera, older (Sony cybershot w/ a Zeiss lens), but still worth a couple hundred dollars or more! I wonder if the employees are given any instruction on the ethics of accepting gifts of value greater than $20. Did absolutely NOTHING unless asked to. She came a few more times and got another job. The staff here seems to have ZERO training in what they are expected to be doing as Home Helpers. They don't even ask the client, "Hi, what would you like me to do today around the house or for you? Would you like something to eat/drink?" I was there to provide a tour of the place, showing where things were, but they seemed to absorb zero info. They don't even bother to engage with the client if they don't have to. I think the only qualification for working for Serenity is to pass a criminal background check. Sad. Old people who need help are being taken advantage of. Family, who can't be there 24/7 are watching what's done, when they can. And what I've seen hasn't been good. We are working with a different company now. A bit better, but all these employees do "slow walking" and "how do I do that?" and hiding out in another room. SAD

This company is very shady. I would not recommend to any nurse looking for a job. Clients are nice…read morebut the company is a joke. I agree that this company is very diverse, however it seems like they hire off the street. The admin manager lacks any professionalism and there are constant lies. Schedulers are very disorganized and there is almost frequent miscommunication. Timesheets are a mess. They have electronic charting yet they still require paper timesheets. Doesn't make sense.

My mother (90 yrs) has been at Whitehall Deerfield the past few months (Oct 28-22 ish) and I've…read moreexperienced some good and bad...I understand staffing across the world in this field is tough so I take that in consideration as I write this review... The admissions (Gustavo) gentleman has been extremely helpful...accommodating and pleasant ...some of the CNA staff have been questionable..I know when I try and get some help for my mom (whose now declining) I MUST step lightly..Maria could be nice but not too happy to help..Rafael was extremely condescending to me..felt like I was bothering him..very angry Amanda (PT) has gone over and above her duties..difficult to be there as it is and to have staff be rude or ignore makes it worse

I'm sorry to say our experience with Whitehall was not a good one. First, the facility is dated and…read moreis in desperate need of repairs to the walls, and it needs to be painted. I only mention this since it's the first impression you get when you go into the facility. The good: the people working there in skilled nursing, physical, and occupational therapy seem to truly care about the patients. There are two main problems: (1) the food is awful, and (2) they don't have enough staff to support the patients. We were there with an older relative who had a knee replacement. She was not able to, or supposed to get up on her own and even needed help to go into the restroom. While we were there the first day, she hit the call button and we waited so long for someone to come to help her, she almost soiled herself. I had to go out of the room and find someone who could assist. The first night she was there, again she hit the call button for restroom assistance. Again, she waited to the point where she got up herself. Of course, someone one day out of knee surgery shouldn't do that, but it was that or soil herself so she got up. She made it to the restroom before she fell, requiring a trip to the ER. The next day, we talked to one of the therapists who explained they had someone call in sick the day before, requiring the facility to move someone off of our floor to a different one. This left her the only person monitoring the patients on our floor. They couldn't keep up with the patients. The next day, we spoke with a manager who contradicted the aide saying she didn't know why we were told they were short staffed and said they weren't. That was when I realized we couldn't rely on them to take care of her and decided she should be moved back to her assisted living facility and hire skilled nursing and physical therapy. I cannot in good conscience recommend Whitehall. I see similar comments in some of the other reviews, which I should have read before placing her there. I am terribly disappointed and even though moving her and hiring the help ourselves was much more expensive, I couldn't keep her in a facility where I couldn't count on the care. Oh - I gave them three stars rather than one or two because of the quality of the therapists. If they weren't good, my rating would have been much lower. Also, I see enough pictures of the facility posted that I didn't think I needed to take any. The ones posted by reviewers are pretty spot on.

Apple dropped my dysphagic husband as a home health patient while he was in the hospital, claiming…read morethey had no speech therapists available. This was a flat-out lie, as their speech therapist was texting us at the same time saying she was looking forward to resuming visits when he was discharged. Apple made no effort to find alternative care as required by law. We very likely had a good case for suing for patient abandonment, but chose not to pursue it since all our time and efforts were going into trying to improve my very sick husband's health. Alas, Apple doesn't have the same interest in its patients' safety and well-being. A very dangerous company to do business with, in our view.

Highly recommend!…read more After my mom's knee replacement we had a nurse and PT come to her home. They were amazing in helping my mom recover quickly and without issues. Highly recommend this home health agency! Thank you Apple Home Health!!