If you are looking for the BEST place to do your physical therapy, than go to Ivy Rehab. They are…read morevery knowledgeable, kind, and fun! They make physical therapy enjoyable. I have been to many clinics, and this is by far the best. You get the one on one treatment that you deserve. From the second you walk in Cindy greets you with warmth and friendliness. Reena and Abby are wonderful! Thank you for making me feel better! I was sad to graduate.

If you're looking for the MOST professional, service oriented PT - this is the best of the best!…read more Prachi Patel, Dr. Abigal Hill are outstanding. I have both rotator cuff tears - one at 90% and extremely limited movement. With their direction, I improved to nearly 80% usage of both arms. This is the only PT facility I would ever consider. Cindy was outstanding at helping me schedule each visit for just over 3 months based on my availability - what a great experience! Ron G

had a visiting therapist named Eduardo. did 10 minutes. bike. then he gave me 2 things to do on my…read moreown.. massaged for 5 min.. then had me do 3 more exercised while he talked to a new client.. the. said if tbrough @ 15 minutes before the hour!

At first, the therapy I received here was adequate. However, you should be aware that this is a…read morepractice which gives you only a short amount of time with an actual physical therapist, who then hands you off to a lesser educated associate to supervise the majority of your exercises. They also pressure you to schedule back to back therapy appointments to fit their schedule, which seems dangerous to me. It doesn't allow for rest days in between appointments. Despite my informing them of pain from a previous appointment (the day before due to thier back to back booking), I was pushed by my therapist to do the same uncomfortable exercises that I told her caused pain the day before. The PT here is very aggressive! I wish I had listened to my intuition then, but I thought they knew better than me, and that I should just push through the pain. Unfortunately, in my case, this pushing from my PT along with the inadequate supervision of most of my exercises in my appointment, led to not only an aggravation of my initial injury along with a completely new injury. I could barely walk after my appointment at Ivy Rehab. An MRI after this appointment happened showed a completely new severe tear of the meniscus my previously uninjured leg. My advice to patients who choose this practice would be to be very cautious, and listen carefully to your body. If you have pain after an appointment, please take the time to take care of yourself first. Don't let them pressure you to do exercises that hurt or when you are in pain.

Came here for pelvic floor postpartum therapy. Lauren was very thorough and provided scar massage…read more Looking forward to trying out the exercises and continuing my healing journey. Staff was friendly and I barely had to wait for my appointment.

I was recommended to go to Ivy for an ankle sprain and had a great experience! I primarily worked…read morewith Karissa and Yehia and they were amazing!! They always tailored the work outs to how my ankle was feeling that day. They also made physical therapy enjoyable because they took the time to listen to me and talk as well which I really appreciate. They were great at multitasking and taking care of different patients. I would recommend Ivy Rehab 10/10 times.

All of the staff at Ivy Libertyville are amazing! Everyone is helpful, knowledgeable and caring…read more I always feel better, both physically and mentally, after an appointment. Highly recommend!

The physical therapists at Ivy Rehab are the best that you will find. Their knowledge, experience…read moreand connection to their patients is superior to any therapist I've ever worked with. They go out of their way to treat you in an informative and gentle way. If you're looking for therapists who care for you and go both above and beyond, call Ivy Rehab. You'll be treated like family.

Unfortunately, I regret to have to write my opinion regarding the billing practices of Ivy Rehab…read more Ivy Rehab does not seem to use ethical billing practices and they also seem to omit billed insurance charges on their invoice statements (patient does not receive important procedure codes). They seem to use a "productivity model" which pushes unethical or questionable billing of multiple billing units per session. For a 45 minute session my insurance was billed for 7 total units, and after speaking with my insurance company the units were billed for procedures that didn't take place. I also had to call my insurance company to figure out what was billed since my statement has no medical procedure codes or units indicated. Medicaid standards indicate an 8 minute rule of billing. This is a standard set for all PT practices. What happens when billing is done as a productivity model and the patient is not informed of what is being completed ("overbilling") is the patient gets billed for an excessive amount per session, such as 250.00 dollars for a 45 minute session. Vulnerable populations can end up in debt from medical bills, and medical bills are the number one reason people end up in bankruptcy. What appears to be happening at Ivy Rehab is that if the therapist puts their hands on you (ie touches you briefly during an exercise which is CPT code 97530), they then bill a manual therapy code. This is certainly what happened to me, I was billed for multiple codes but received therapeutic exercise (97530). Additionally my statement indicated "Therapy Visit" in lieu of medical procedure codes (see attached photo). In my experience at major hospitals and reputable doctors' offices, procedure codes and units are indicated on invoice statements. I contacted management at Ivy Rehab to discuss the billing practices (administration) and my bill and was informed I would be responsible for "services rendered" and that alternatively I could apply for a payment plan. I find this ironic since one of Ivy Rehab's motto is "Do the right thing." Additionally, since Ivy Rehab does not indicate procedure codes on invoice/statement (no units and no CPT codes), most patients are unaware that these practices are taking place. It is with utmost disappointment that I write this review. I disagree with all the above practices and increased financial demand this practice places onto vulnerable patients. To better understand how a PT practice should ethically bill for services please see: https://www.webpt.com/8-minute-rule/

I had the worst experiences at Ivy Rehab. The owner of the franchise would pop in and talk to my…read moretherapist while he was with me. He's be telling him to get more business, which doctors to call, etc. Then I got hurt when my therapist stretched my shoulder. I couldn't do any exercises for 6 weeks, had to get an MRI (shoulder was badly inflamed) and a cortisone injection. I never went back. Then I was billed the final payment of $28.14. After speaking with several people at Ivy they insisted even though I was hurt and had additional medical expenses, I had to pay the balance. I paid it. Now 3 months later I received the same bill! Horrible company, horrible record keeping. Stay away from Ivy Rehab! You are better off finding the exercises and doing them at home.

The physical therapists at this center are caring, knowledgeable, professional, and effective. I've…read morehad physical therapy in the past at other clinics, but this clinic stands out. Highly recommended! I went in with a problem needing therapy on my knee. The therapists were effective and approached the issue with a well thought out and comprehensive plan.

Very accommodating and highly knowledgeable. AK made me feel at ease right away. He knew exactly…read morehow to address my concerns and I felt so much better by the time we were done.

I am very impressed with the Lindenhurst, IL Ivy Rehab. I did a lot of research and this place…read moreturned out even better than I expected. Francisco is very caring, compassionate and professional about the care I need to get me better to be able to return to work. He really takes his job seriously and I have never felt rushed. The facility is immaculate and they play nice music. Maureen at the front desk always greats everyone with her sweet personality. She is always on top of anything needed from the insurance company and making appointments. I would highly recommend this physical therapy establishment!

Since mid Jan., Francisco has been on my injured wrist from playing tennis. Initial massage feels…read moregreat, carefully monitored exercises are helping me strengthen my weakened arm muscles. I also had a dry needling for the first time. Have been back on courts and hitting some again. Hopefully in full swing by late spring :)

Needed some attention on my hip and have been getting excellent care from Taylor. The energy and…read morepositivity given by Taylor and the rest of the staff is fantastic.

I have nothing but good things to say about Ivy Rehab in Geneva. I worked with Virak to recover…read morefrom a knee injury and he was very knowledgeable and invested in helping me get better. The atmosphere is wonderful and welcoming and I sincerely enjoyed going to my appointments. I have family members who also went to Ivy Rehab and they felt the same. Highly recommend visiting them if you are in need of PT!

My original therapist Emily was great, but then my therapist changed more than once. I learned…read moreexercises to help relieve my knee pain, but I overpaid for it. My biggest issue is with their shady billing practices. They did not tell me what my therapy was costing. I was misled to believe that I had a co-pay for appointments which was wrong. They did not issue any bills until my therapy was completed. They sent my bill by text message only. I would not recommend them unless you are not using insurance. Maybe then you will not be overbilled.

I am very happy I went to Ivy Physical Therapy. My doctor suggested I go here and I am glad he…read moredid. I previously went to a different large physical therapy business after my full knee replacement of my one knee. I definitely prefer Ivy Rehab. I felt welcome when I went to Ivy Rehab. The people working there were great and they did a wonderful job on my physical therapy. I am going to have another full knee replacement on my other knee and definitely plan on going back to Ivy Rehab.