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    Little Steps Pediatric Therapy

    5.0 (1 review)
    Open 7:30 am - 6:30 pm
    Updated 3 months ago

    Services - Little Steps Pediatric Therapy

    Physical therapy

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    2 years ago

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    Sarah R.

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    Ivy Rehab Physical Therapy

    Ivy Rehab Physical Therapy

    2.7(3 reviews)
    5.6 mi

    had a visiting therapist named Eduardo. did 10 minutes. bike. then he gave me 2 things to do on my…read moreown.. massaged for 5 min.. then had me do 3 more exercised while he talked to a new client.. the. said if tbrough @ 15 minutes before the hour!

    At first, the therapy I received here was adequate. However, you should be aware that this is a…read morepractice which gives you only a short amount of time with an actual physical therapist, who then hands you off to a lesser educated associate to supervise the majority of your exercises. They also pressure you to schedule back to back therapy appointments to fit their schedule, which seems dangerous to me. It doesn't allow for rest days in between appointments. Despite my informing them of pain from a previous appointment (the day before due to thier back to back booking), I was pushed by my therapist to do the same uncomfortable exercises that I told her caused pain the day before. The PT here is very aggressive! I wish I had listened to my intuition then, but I thought they knew better than me, and that I should just push through the pain. Unfortunately, in my case, this pushing from my PT along with the inadequate supervision of most of my exercises in my appointment, led to not only an aggravation of my initial injury along with a completely new injury. I could barely walk after my appointment at Ivy Rehab. An MRI after this appointment happened showed a completely new severe tear of the meniscus my previously uninjured leg. My advice to patients who choose this practice would be to be very cautious, and listen carefully to your body. If you have pain after an appointment, please take the time to take care of yourself first. Don't let them pressure you to do exercises that hurt or when you are in pain.

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    Ivy Rehab Physical Therapy
    Ivy Rehab Physical Therapy
    Ivy Rehab Physical Therapy

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    Ivy Rehab Physical Therapy

    Ivy Rehab Physical Therapy

    4.1(9 reviews)
    14.9 mi

    Unfortunately, I regret to have to write my opinion regarding the billing practices of Ivy Rehab…read more Ivy Rehab does not seem to use ethical billing practices and they also seem to omit billed insurance charges on their invoice statements (patient does not receive important procedure codes). They seem to use a "productivity model" which pushes unethical or questionable billing of multiple billing units per session. For a 45 minute session my insurance was billed for 7 total units, and after speaking with my insurance company the units were billed for procedures that didn't take place. I also had to call my insurance company to figure out what was billed since my statement has no medical procedure codes or units indicated. Medicaid standards indicate an 8 minute rule of billing. This is a standard set for all PT practices. What happens when billing is done as a productivity model and the patient is not informed of what is being completed ("overbilling") is the patient gets billed for an excessive amount per session, such as 250.00 dollars for a 45 minute session. Vulnerable populations can end up in debt from medical bills, and medical bills are the number one reason people end up in bankruptcy. What appears to be happening at Ivy Rehab is that if the therapist puts their hands on you (ie touches you briefly during an exercise which is CPT code 97530), they then bill a manual therapy code. This is certainly what happened to me, I was billed for multiple codes but received therapeutic exercise (97530). Additionally my statement indicated "Therapy Visit" in lieu of medical procedure codes (see attached photo). In my experience at major hospitals and reputable doctors' offices, procedure codes and units are indicated on invoice statements. I contacted management at Ivy Rehab to discuss the billing practices (administration) and my bill and was informed I would be responsible for "services rendered" and that alternatively I could apply for a payment plan. I find this ironic since one of Ivy Rehab's motto is "Do the right thing." Additionally, since Ivy Rehab does not indicate procedure codes on invoice/statement (no units and no CPT codes), most patients are unaware that these practices are taking place. It is with utmost disappointment that I write this review. I disagree with all the above practices and increased financial demand this practice places onto vulnerable patients. To better understand how a PT practice should ethically bill for services please see: https://www.webpt.com/8-minute-rule/

    I had the worst experiences at Ivy Rehab. The owner of the franchise would pop in and talk to my…read moretherapist while he was with me. He's be telling him to get more business, which doctors to call, etc. Then I got hurt when my therapist stretched my shoulder. I couldn't do any exercises for 6 weeks, had to get an MRI (shoulder was badly inflamed) and a cortisone injection. I never went back. Then I was billed the final payment of $28.14. After speaking with several people at Ivy they insisted even though I was hurt and had additional medical expenses, I had to pay the balance. I paid it. Now 3 months later I received the same bill! Horrible company, horrible record keeping. Stay away from Ivy Rehab! You are better off finding the exercises and doing them at home.

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    Ivy Rehab Physical Therapy
    Ivy Rehab Physical Therapy
    Ivy Rehab Physical Therapy

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    Little Steps Pediatric Therapy - physicaltherapy - Updated July 2026

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