I called before I came and asked if they do balance. I was told yes so I started and was told it…read morewas a weak core that caused my balance issues. Not the case. Also, the OT commented on how I plopped in the chair. My friend who is a nurse told me it was my quads (i worked on them and sit gently now) Why did they not tell me that? Very nice people but not very knowledgeable! It was a big waste of time. I started at a balance and tone class and the first class I went to was 10x's better. They need better training.

Dear Dr., Nelli and Team,…read more As a longtime Cadence patient, I wanted to take a moment to thank the outstanding team of PTs and OTs at Cadence in Buffalo Grove. You already have a wonderful group of passionate and dedicated professionals, including Liz, Kurt, Dr. Emily (OT), Ian, and Chrissy. Their expertise, encouragement, and commitment to their patients make a tremendous difference. As a stroke survivor, I would also like to offer a suggestion. Please consider investing in overhead harness systems for gait and mobility training. These systems can be incredibly valuable in stroke recovery, providing additional safety and support while helping patients improve their walking ability, balance, and overall gait. From my perspective, they can make a significant difference in the rehabilitation process. Thank you again for the excellent care and support your team provides. I am truly grateful for everything Cadence has done to help me on my recovery journey. Sincerely, Sohail Hussain.

they were fast and great they did nt make me wait long…read morethey were pros they were clean and great thanks tyou for dot exam

Never coming back here. Maybe used to be good but the therapist will spend less than 10 minutes…read morewith you won't show you the exercises too busy being on their laptop to make sure you're doing the exercises right. Too many range of motion exercise exercises prescribed daily ended up giving me ligament tears in my feet. PTA's prescribing exercises without showing how they are done. Your passed off to lesser qualified people that push you to do things that are painful. Never coming back here. Plus no one is trained in hyper mobility syndrome

The doctor that looked into my knee and MEI results what kind but very dismissive. I felt rushed…read moreout of the office and after thinking about it Medically discriminated. I feel we as patients should have key questions to ask BUT the doctors are the professionals. they are the ones that should flood us with important information. information we may not think of. this is our health not a sweater we buy and can toss out later. Doctors need to go above and beyond for EVERYONE they treat. I'm disappointed in the care I received at this location from the doctor.

Over a year ago, I strained my left arm, and I was in serious pain everytime I stretched my arm…read more I came to Athletico in BG, and Alex was assigned as my PT. Alex was a godsend for me. Under Alex's care, my arm got much better, and eventually, the pain is completely gone. I came back to Alex seven months ago, because of the pain in my left leg, and the left knee. Also, the pain in my neck was interfering with my sleep at night. Today, both my neck pain and my left leg have improved, and I can sleep soundly. I am thankful to Alex, and the Athletico in Buffalo Grove. Athletico is also lucky to have Bianca, and Sam to help the patients. I would highly recommend Athletico in Buffalo Grove, IL to anybody who is in need of physical therapy.

I have been going to athletico in BG, outstanding service from making appointments . Hannah did the…read moreevaluation she made a plan. Jaimie is my therapist who is attentive to how the progress is going. She does push me to get stronger. I am dealing with meniscus tear and cartilage damage. I am making great strides. The atmosphere is very friendly .It makes the therapy very doable. Don Geno

It took over 6 months to get bills resolved for two visits. No one at this location could…read moreintelligently answer questions regarding billing nor could their billing department. The lying and ineptitude was so appalling that I finally needed to have a conference call between the insurance company and speech therapy to resolve the fact that my insurance provider was never billed. For 6 months I was asked to pay for the whole bill. Why? Because my insurance provider was simply never billed. On a brighter note, the speech therapy was even worse. They want to have one on one sessions with your children without any parental oversight. Why? So they can bully your kid behind closed doors. Nice to your face, another thing behind closed doors.

This business performed additional services without getting approval for the additional fees…read more They did not communicate about extra services added to the evaluation. They did not communicate about extra services added to her therapy. They did not offer a choice for receiving full time of services being billed. Their fees are also higher than comparable places, but adding the surprise "extras" without approval is in my view a real scam move. When I contacted their billing office to ask for a breakdown of their cost, I was meet with someone who was very defensive and ignored my request. A couple of phone calls later, I finally received an explanation of cost. From an ethical standpoint, it is very concerning how they charge. In my experience they showed me that they had a "don't ask, don't tell, just send the bill" attitude. If you go here, make sure you get a breakdown, IN WRITING, BEFORE YOU DO ANYTHING!

Step Forward Therapy is a wonderful place for pediatric therapy support. Our son has gotten OT…read morethere starting in late 2020 for 18 months. We also have started going back this fall (2022) for intermittent OT support as our son has gotten better, but still benefits from occasional sessions. Our son works with Ms Jillian who is a phenomenal OT. She is kind, funny, warm, and so creative! When she started working with our son, he was starting second grade as a non-writer (but on target with other skills). She quickly figured out he has weak fine motor skills (exacerbated by a previous wrist break at a trampoline park). Honestly, to see his progress over two years later is nothing short of incredible. She makes handwriting fun! Professionally I am actually a speech pathologist and I can tell this is a great private practice clinic. With respect to a previous review mentioning staffing concerns, I would like to share that this is happening everywhere right now (private practices, schools, hospitals, etc). Speech, OT, and PT are in high demand across the Chicagoland area and there are vacancies everywhere (due to shortages in the profession and Covid making those shortages worse). That being said I have not seen or heard of any staffing issues at Step Forward, from the parent perspective. We love it here!

I would advice to completely keep your children away from this place, especially when it comes to…read moretherapies. When we first started, we were happy with our therapy team. Then very quickly, within several months, everyone on our team starting to leave. Our son has Down syndrome so it's important to have him get all three therapies: OT, PT and speech at least once weekly. But we gave them the benefit of the doubt and waited until they filled in the spots. We waited months for a second session per week that was never met because they said their PT wasn't available and unable to fit us in. Well, I just saw that our son's PT was also working the preschool side of their business (which is not a good excuse for being unable to fit us in if they claim to be a therapy clinic). So on top of not having enough therapists for their therapy customers, they have them work the preschool side as well (our original PT had said they worked both, which I'm guessing is a large part of why he left). So this week, our son's "new" OT who had only been there weeks is leaving asap with no heads up with no replacement. This place is disorganized and unprofessional. I've had 2-3 separate people calling or texting me with the same scheduling issues or questions. There is no central manager, and management is non-existent at best. Billing is even worse. Then, because we felt we had to leave because they couldn't meet our son's needs (and this was the third time we were told to wait for a therapist replacement in less than a half year), they sent an email demanding remaining balance due within a week because we were "no longer clients!!" I've never been treated so poorly and unprofessionally by a clinical office ever in my life. That is not how billing should work because they haven't even finished filing claims for therapy services through our insurance. Plus, they never answered my questions on why billing amounts ranged so differently by even over a hundred dollars for the same services. I'm not an expert in billing, but their billing manager Jackie should be fired for treating families so poorly. I even tried to work out a payment system with them when our HSA funds each pay period (so the balance would be paid in a couple of months), to which she replied with a demand that full balance be paid immediately (in 2 days, no less) with full payment due immediately as soon as they process the insurance claims. I have a lot of medical issues, and I even delayed my insulin pump and diabetic supplies and stretch them further to make it a priority to pay their clinic. It's like they act like some loan shark mobster group or something in the way they demand payment. I've never seen a clinic act in such a way. And if it's due to desperation because they are so poorly managed (I don't know why else they would act this way), then that's even more reason to stay away. So if you are looking for a therapy clinic or even a preschool with consistent staff who treat their clients respectfully and professionally, my advice is to run away as fast as possible.

My mom had to stay here after her surgery, and there were a lot of cool staff I seen and had the…read morepleasure to meet while my mom was getting care. And the majority of the staff seemed to care about the people, although I did notice at least one person who worked there that just seemed to treat it as a job....maybe it was a bad day for them, but still a life is a huge responsibility. The outdoors is nice and the bottom floor has the activity room for therapy and there is a store and a church...which incidentally, is NOT open during EASTER i found out the hard way. Still over all a pleasurable experience. Why the four stars? The one person that was sitting there, giving water to someone and looked like she didn't want to be there with her shoe half off and popping gum.

Just to clarify... I rated it 4 1/2 stars... My aunt was…read moreadmitted there after a very severe back surgery 82-year-old woman.. They are doing extensive rehabilitation and physical and occupational... She is happy and looking better every day... The staff is so sweet and personable... even if you call 10 times a day..