Absolutely the best!!! We have taken our pets to Crossroads for over six years. Throughout that time their staff have always provided the best care for our fur babies. Recently, our English Cream (6 years young) was diagnosed with severe kidney failure. Dr Frederick and the staff at Crossroads provided us with every option for care as well as the bleak outlook with the utmost compassion. When the time came, Marley and our family were treated with more compassion and empathy by the staff, and Dr Frederick especially, we will forever be in your debt. That experience only solidified our decision to take our fur babies to only the best, Crossroads! We thank you for caring for those that bring so much joy to our lives. From the bottom of our hearts, thank you Crossroads staff, and a very special thank you to Dr Frederick. Bach Family read more

Very good place. My experience was decent. My dog loved it because when your not stinky you get rewarded.Although the place was busy, the animals stayed calm because of the rock music blasting on full volume on the 5 speakers in the small room.Also the place was very sanitary.the fake mold on the wall was a nice decor step up.The only complaint I have is that the cat food isn't for people.since when? That's pretty stinky if you ask me. Overall pretty good. read more

My family just moved away from Cortland but Crossroads was our primary vet for about 4 years. I NEVER had a negative experience here. Some things that they offer are nail clippings, vaccines (shots), exams, X-rays, they can prescribe all sorts of medicines if needed, emergency visits, over night kenneling, dental exams, surgeries, neuter/spay, and humane euthanasia. If they don't offer something they can connect you to someone who does. They are very flexible and I have had to bring in several dogs and one cat in for an emergency before (on different occasions) and they were very timely and professional about each interaction. If it was an emergency, they would insist on bringing them in immediately. The majority of the staff is women which was very helpful because my rescue dog (pit bull) was working through a fear of men at the time. All of the vets here are very friendly, professional, and knowledgeable. Dr. Clifford especially stood out to me in a positive way because of how she interacted with my pit bull. My pit bull was anxious and did not want to get up on the table, Dr. Clifford got down on the floor with him for the rest of the exam and this instantly put him at ease. I know that sometimes the front desk people can come off as rude and everyone has bad moments but it's a stressful job!! Bottom line, the veterinarians here are superb and I recommend everyone to go here. (They even have an exotic vet now) read more

I brought my newly adopted dog here for his first exam since they offer a free exam in partnership with the shelter he came from. Both the veterinary assistant and Dr. Clifford were so great with him. They were very patient and answered all my questions and were very kind to my dog who is a little bit of a handful. They also let me know of all the different options for testing and vaccinations, but didn't try to sell me anything that wasn't completely necessary. I only wish I lived a lot closer to this clinic! I would recommend them to anyone in the Cortland area. read more

I had to take my cat back to Dr Wood. This time I believe that she really did save my kitty. We learned that she is allergic to fleas and it was shutting down her soft organs; her medications were changed and 2 were added. If it was not for Dr Wood I wouldn't have my fur baby. Do not trust anything on the store shelves to give to your animals. Only trust your vet. And you can trust Dr Wood. read more

* I have been taking my animals to this clinic for about 7 years, however staff don't know allergies of my pets and suggest using medications that they have had reactions to * no longer provide services such as clipping nails, however will try to sell you expensive procedures, vaccines and other things * 2 years ago, I got a puppy and also took her there. During the visit, she was not handled well (vet was overtly disgusted with her, making faces , accused me of getting her from a puppy mill, which I did not).The puppy was so scared that she soiled herself which I would think is common for vets to deal with, but the vet was angry about this and the smell. Very cold towards her. * When calling to let them know the flea meds did not work, and she may be having a bad reaction, all they did was accuse me of not giving them properly or telling me my house may have fleas. Did not take the time to look at her records before giving suggestions. *flea medicine that has been successful for her not in stock. I was told to order myself. *front desk staff are not friendly Hope this is helpful for anyone looking for specific attributes in their clinic of choice. I will be transferring ASAP. read more