Worthless! Have to wait 6-8 MONTHS to get in? What good is a vet that takes that long?read more

The vet bills are astronomical and follow up visits should not be charged. Dr Shakespeare is very…read moremuch missed.

Because of poor communication, we as the customer had to pay the high end quote of a procedure…read more Every Veterinarian preaches spay or neuter your pets then charge an outrageous amount. Simone Yen and this office will never receive a recommendation or a request for service again. $300 for a blood work up and then another $883 for the procedure.This office took no responsibility and made us feel as if this was a lack of communication on our part. This office was notified that our dog was most probably pregnant and they waited a month to conduct the surgery so we could be charged more money. We were put on a wait list for the procedure and they never could fit us in. Knowing very well we were concerned she was already pregnant . I certainly hope this is not the case with everyone, but from my conversation with Simone she didn't care. If we could give them 0 stars we would!!!

A very bad business. They cancelled an appointment I had made months ahead, less than an hour…read morebefore the scheduled time. No notice, no nothing. My appointment was only for two shots, where's the money in that? This place is a bourgeois rip-off joint catering to the rich. Unless you just have money to burn, stay away. They care nothing about people and even less about dogs. The vet business is corrupt and rotten to the core..

Everyone is so nice, and they take the time to get to know your pet . This is the only place I will…read moretake my yorkie

I am writing to formally convey my sincere concerns and profound disappointment regarding the…read moreapparent lack of urgency and empathy demonstrated by your office during an extremely difficult and emotional time for my family and our cherished dog, Demi. As Demi's health deteriorated rapidly, it became clear that his quality of life was significantly compromised. We made the heart-wrenching decision to help him peacefully cross the Rainbow Bridge and promptly contacted your office to complete the necessary documentation for Stillwater. Despite emphasizing the critical nature of the situation, the paperwork was not processed in a timely manner. Our initial contact was made at 10:05 AM, during which we explained that Demi's condition had worsened significantly and that a veterinarian was scheduled to visit our home and required his medical records to proceed urgently. After an hour and a half without any update, we called back at 11:40 AM, only to be told by the receptionist that the paperwork would be ready within 30 minutes--time during which Demi continued to suffer. Compounding our distress, we later received communication from Stillwater indicating that our request for euthanasia had not been approved. It remains unclear what information was relayed by your office, but the evident lack of coordination and communication was both troubling and unacceptable. Under such circumstances, we believe it was imperative--and entirely appropriate--for the attending veterinarian to contact us directly to fully understand Demi's condition and the urgent need for expedited action. The overall management of this situation fell far short of the standard of care and compassion we expect from veterinary professionals. Consequently, we have decided not to return to your facility. We have shared our experience with family and friends. Entrusting veterinary teams with the care of our pets carries with it an expectation of timely, compassionate, and respectful treatment, as one would hope for their own animals. I encourage you to consider how you might feel if your own pet were in severe distress and faced delays or dismissiveness from your veterinary provider. The frustration and heartbreak we experienced during this ordeal reflect precisely such a scenario. Ultimately, Demi was lovingly assisted in crossing the Rainbow Bridge at 2:50 PM by a compassionate veterinarian who recognized the need for a peaceful and humane release. He is now free from pain and suffering--peace that should have been afforded to him sooner, had there been greater responsiveness and support from his care providers.

My dog needed immediate surgery for a disc problem. They got him in immediately and his recovery…read morewas remarkable. Kodo's to Dr. Dewey and his staff - my dog is part of my family, and he certainly kept our family complete. Thank you so much!!! Highly recommended. Vivian Ludwigsen (Dog- Buddy Horning)

Wonderful, caring, compassionate and knowledgeable! This practice has been fantastic with our cat…read more A real asset to the veterinary community. Recommend 100%

Great service, communication, and team. They work with us to accommodate our loved Borador in short…read morenotice. Highly recommended.

Always happy with the great care my timid rescue dog receives at Bed and Biscuit! I Never worry…read moreabout his getting the best care:).

Really kind to the animals. Very knowledgeable and takes the time to educate. Would highly recommendread more

Dr. Claire Berian is best known for her mobile veterinary services. Ages ago, she came to my house…read moreto give all my dogs and cat their annual exam and inoculations, when I was too ill to get the gang to their regular vet. She did a great job, the animals weren't stressed at all, and neither was I. Recently, I hired her to come to the house to give my senior dog euthanasia. It's never a great day when you have to make that decision, but she was kind and caring. She made sure that my dog did not have one single moment of anxiety - which is all that counts, really. The process was quiet and efficient. I can't recommend her highly enough. She also followed up with one of the kindest condolence notes ever. My own siblings didn't even bother with an email.

Danielle from Paws-2-Play did a fantastic job taking care of our cats while we were away for a few…read moreweeks last month. We have to take another trip soon and feel totally comfortable knowing that our pets will be well taken care of in our absence. We even noticed a new toy in the apartment when we got back, so the cats were definitely getting played with, too. As a plus, the office staff is incredibly organized and responsive. Both times, they got back to us right away to confirm that they had received our request.

They'll keep your pets alive, but don't expect much beyond that. We've had them watch our cats…read moretwice, and both times we've returned to a litter box that's a total mess; their water fountain had an empty tank and food was floating in the bowl; and they also weren't very good about providing updates about our cats (which, considering they charge $20 a visit, doesn't seem like much to ask). Frustrated and won't be using them again.

This is a cute little SPCA, located in Northwest Ithaca, right outside the bounds of Cornell…read more There's a lot of Cornell volunteers there to be honest the staff was like friendly. They really love the pets. They have cats and dogs I think occasionally they have bunnies but primarily lots of lots of cats kittens too they have dogs they tend to be larger dogs so we're in the country so large dogs are great. Everybody's accommodating very informative about health issues, different behavioral issues of adopted pets you know and they're very good with walking through the process and you know pairing the new parents with a new fur baby. Highly recommend.

We just adopted our two cats from SPCA and we're so impressed! Doug and Emily were great and helped…read morethe process go smoothly. The cats all had clean and spacious rooms and the volunteers allow them to roam one at a time. These are the biggest spaces I've ever seen cats in in a shelter and I'm very happy to support that. Our cats were very scared and they let us take home their carriers because that was like their security blanket. Thank you SPCA for managing so well and giving us our new besties!