Everyone is so nice, and they take the time to get to know your pet . This is the only place I will take my yorkie

I am writing to formally convey my sincere concerns and profound disappointment regarding the apparent lack of urgency and empathy demonstrated by your office during an extremely difficult and emotional time for my family and our cherished dog, Demi. As Demi's health deteriorated rapidly, it became clear that his quality of life was significantly compromised. We made the heart-wrenching decision to help him peacefully cross the Rainbow Bridge and promptly contacted your office to complete the necessary documentation for Stillwater. Despite emphasizing the critical nature of the situation, the paperwork was not processed in a timely manner. Our initial contact was made at 10:05 AM, during which we explained that Demi's condition had worsened significantly and that a veterinarian was scheduled to visit our home and required his medical records to proceed urgently. After an hour and a half without any update, we called back at 11:40 AM, only to be told by the receptionist that the paperwork would be ready within 30 minutes--time during which Demi continued to suffer. Compounding our distress, we later received communication from Stillwater indicating that our request for euthanasia had not been approved. It remains unclear what information was relayed by your office, but the evident lack of coordination and communication was both troubling and unacceptable. Under such circumstances, we believe it was imperative--and entirely appropriate--for the attending veterinarian to contact us directly to fully understand Demi's condition and the urgent need for expedited action. The overall management of this situation fell far short of the standard of care and compassion we expect from veterinary professionals. Consequently, we have decided not to return to your facility. We have shared our experience with family and friends. Entrusting veterinary teams with the care of our pets carries with it an expectation of timely, compassionate, and respectful treatment, as one would hope for their own animals. I encourage you to consider how you might feel if your own pet were in severe distress and faced delays or dismissiveness from your veterinary provider. The frustration and heartbreak we experienced during this ordeal reflect precisely such a scenario. Ultimately, Demi was lovingly assisted in crossing the Rainbow Bridge at 2:50 PM by a compassionate veterinarian who recognized the need for a peaceful and humane release. He is now free from pain and suffering--peace that should have been afforded to him sooner, had there been greater responsiveness and support from his care providers. read more

They took good care of my pet. However on my visit, the front desk secretary was terribly clinical, unfriendly, nsensitve and rude. she made me uncomfortabl. I say three because although the medical staff was good. A customer does not want to feel uncomfortable with your staff making them feel this way while waiting for an appointmen. read more

Drs. Shing, Mayes and Martin are all wonderful! They have been my vets for years, and I couldn't imagine taking my pets anywhere else! The staff is also amazing and caring. They're all the best! read more

As a Wildlife rehabilitator and a pet owner I have no reservations in recommending Cortland Veterinary Hospital. The doctors and staff are knowledgeable and courteous, the exam rooms are clean and calls are returned promptly. In an emergency during off hours there's always going to be someone on the other end of the phone to help. As someone who works with animals on a daily basis, even I can start to panic when one of my animals is in trouble. In the span of a week my dog ate a poisonous toad and one of my raccoons fell gravely sick with a painful and terminal illness necessitating immediate euthanasia. Both times I knew I could count on Cortland Veterinary Hospital to be there to do what needed to be done. Thankfully my dog recovered completely and hopefully has learned toads aren't the best snacks! Although general veterinary practices are in no way obligated to work with wildlife rehabilitators, and most have limited experience or training in wildlife medicine, both Dr Shing and Dr Martin have always been willing to assist when I've called upon them with a wildlife emergency or needed them to humanly euthanize a sick or severely injured animal. I give this practice five stars! read more

Dr. Martin and Dr. Shing are great veterinarians. They are compassionate and take the time to answer any questions, no matter how dumb. Twice I've taken my pet back for follow-up appointments and was told it would be no charge! Who does that these days? Dr. Martin just recently diagnosed my dog with diabetes and called after hours to give me blood test results and then made sure I got back in the next morning to start her on insulin injections. Wow! I wouldn't think of going anywhere else! read more