The gentlemen were very nice and knowledgeable but Crotty's does not pump the solids from the septic tank! Seriously! They have a filter on their vacuum hose and they pump only the liquid. They left all the solids in the tank. Ick! read more

punctual,really good job,no surprise on the price ,everything is clear The person took the time to explain us our system as it was there when I bought the home read more

I would not recommend this company. Both its work quality and customer service levels are subpar in my experience. I paid Crotty Septic $350 ($275 to pump and an additional $75 to clean the filter) to pump my septic tank about 2 months ago (2/17). In less than two full months (4/17) the septic tank began backing up into the shower. In the 15 years my family has lived in this home we have never had the septic back up so quickly after the septic was pumped. I called Crotty Septic to explain that something was wrong and their suggestion was that I may need a new drain field (funny that wasn't apparent to their skilled technicians 2 months ago) and that for $150 they would send someone out to look at the septic tank that they looked at 2 months ago. Our other alternative was to have the tank pumped for an additional $350.00. I did not feel that either option presented was fair to me as a customer, so I called a different septic company to look at my tank. When the technician from the other company came opened the septic tank he immediately noticed that the filter, which I paid $75 to have cleaned, was completely full. It was clear that the filter was not thoroughly cleaned (there was no way that my family accumulated that much debris on the filter in 2 months with our usual use) . As soon as the filter was cleaned the water immediately began to flow out of the septic tank (indicating that there was no issue with the drain field). I called Crotty Septic to explain to them that it seemed that the filter was not cleaned properly when they came 2 month ago, and they tried to blame everything on me and my family. When I explained that my family's usage of the septic had not changed dramatically in the past two months Jackie (if remember her name correctly), the office manger, asked me if I follow each of my family members into the bathroom. She claimed that since I don't go in to the bathroom with my family members I couldn't possibly know what they are throwing down the toilet and that it was our activity that caused a the filter to be blocked with a year's plus with of debris within 2 months. When I asked her if she went on every job with her technicians to know exactly what they do on each job she replied "of, course not." I replied, "Just like you do not follow your technicians everywhere, I do not follow my family into the bathroom." How would she know whether her technicians thoroughly cleaned the filter or not if she was not there (remember, these are her ridiculous standards, not mine)? I explained that I felt she was being insulting by asking me such a ridiculous question and she gave the classic "I"m sorry you feel that way" non-apology. In any event, I will never use Crotty Septic again. The office manager bragged about her company being in business for 40 years. Funny that you did not learn in 40 years that if a customer calls to complain about the quality of your work you do not insult the customer. Particularly if that customer told you she was so upset with the quality of work she would be writing a review (the office manger was quite upset that I would dare to right a review. So upset she found it best to insult me rather than coach her technicians). If the company would have sincerely listened to my concerns and promised they would talk to the technicians who did the poor job, they could have rectified the situation and I would likely not have posted this review. Amazing that in 40 years of business, and presumably more years on the planet, your office manager and your company have not learned you catch more flies with honey than with vinegar. read more

Jackie in the office is excellent! Give her some time and you will know all the "do & don't"s of your septic tank. They were able to get to my house the same day as my call, which was great since we are having remodel work done and the contractor accidentally pulled up the septic line - which is when we found the tank was full! Their tech, Mitch, was great. He was very personable and professional. He indeed has a crappy job, but he was upbeat about it and had our septic cleaned and running fine within the hour. He gave me pointers and suggestions also. I will use this company again 4 years from now when I need to have my septic cleaned again. You can't go wrong by calling this company to help you out of a bad situation. read more

Have needed to have septic tanks drained twice in 1.5 years. Technician came out and only drained one tank. Attempted to flush toilet but sewage was still backing up in the shower. Contacted the office stay who sent the guy back out but instead of draining the second tank, he flushed it with water. He attempted to charge me an extra $125 (after having already paid $395 for them to come out on a Saturday) and spent 10 minutes cursing and complaining about how he is overworked on the weekend and even went as far as insulting the appearance of another female that he saw in the home. When I contacted the office staff to explain that the second tank had not been drained they blamed me for not having told them. Sandy stated that she is "not a mind reader" and that it would cost an extra $295 to have the second tank drained. I explained that this was the THIRD time they have drained my tanks in less than 2 years and each time I was charged for only one tank. I also went with this company to install a $2000 pump less than a year ago but the tanks are still filling up. Save yourselves a headache and contact another company. BC Crotty will cut every corner and you will need to contact another company when it is all said and done. read more