I wouldn't even give this place a 1 but since I have no choice this is what it will get. I called…read morefor my daughter to have her hair done on Saturday. The lady had called me back and confirmed for the appointment. The next day I receive a text, not a phone call very unprofessional that her braider will not be able to do my daughters hair Saturday. First and foremost why schedule for a client if you can not hold your commitment. Then the lady stated that she could come another time and literally asked whatever time was reasonable for me. I told her Friday at 9 because my daughter had practice, then you text not call and say it's too late. You asked me what time would work for me. I wouldn't recommend coming here at all. Very unprofessional. With a business manner you call your customers rather than sending a text and then asked that I could have 15% off my next service. No thank you at all

Definitely recommend this salon, they know what they are doing. Even with my short hair they did…read moregreat corn rows.

It's frustrating how some businesses are so quick to forfeit current customers, future business and…read moreany subsequent referrals instead of checking their ego for a moment to solve a problem. It's even more frustrating how some of these same businesses try to accuse customers of getting over on them for decisions that they themselves have made. I've been getting my hair done by Claudette for several years now and for the most part it's been great. I've always gotten a ton of compliments on my hair, and I've shared her business with numerous friends, sorority sisters, and even strangers in the grocery store. My hair has consistently looks great and for the most part our appointments have been timely, which I greatly appreciate! I can make a hair appointment and still have time to enjoy the rest of my day. She's been flexible on the occasions that I've been late, and I've extended to her the same courtesy when she's running behind. From my perspective, we had a pretty good working relationship. A few months back, she started changing the way she was braiding my hair and incorporated. braiding hair. Ever since then, I've noticed that my hair doesn't last as long, and sometimes the crochets slip out, especially in the front. This last time, a little over a week after My appointment, two the crochets slipped out in the front. I sent her a quick text to let her know and showed her a picture, with the intention of trying to figure out what changes we can make to the braiding structure so that it doesn't happen again. I was very surprised when she sent me a note saying that she would refund my money and asking me to find another stylist, noting that she had given me several discounts in the past. I told her that my intention in notifying her was to see how we could resolve the issue together, not to receive any additional discounts. I also told her that I did not want a refund. I want to acknowledge that she had previously provided me discounted services after she had to redo a set of crochets that she had done about week prior. However, the most recent discount she offered me was because she was 4 HOURS LATE for my appointment, and I wasn't able to reschedule because I was flying to New Orleans for a wedding the next morning. At no point did I ever ask Claudette for any of discounts she offered, and was prepared to pay full price for all of my services if asked. I was under the impression that these discounts were an act of good faith and an extension of professional courtesy for my inconvenience. However, it's a shame that unfounded suspicion and/or a bruised ego has tarnished an otherwise good professional working relationship.

Experience is lovely all around - she's professional and communicates very well. She has her salon…read morein her home, it has a private entrance and is so cute! Overall, I recommend her highly and am heartbroken that I had to move and leave her.

I can't say enough about this salon. It is my go to for my curly hair. I had Diandra (sorry for…read morespelling) cut my hair. She was kind and courteous. I called on a Tuesday and got in the next day. I took about 2/3 inch of hair off and was feeling a little nervous as you see in the pic I went from long curls to a shorter bob with bangs. For $95 I had my hair washed, cut and styled. It took about an hour and my stylist worked with me to make sure I liked what was happening. I am very pleased and will continue to return when I'm ready for something new! Highly recommend.

Very nice staff. Fit me in. Blow dry was fine. I was in town for short period and they were…read moreaccommodating, the place was clean and service was good.

Super unprofessional and chronically late - Eric De La Torre in particular. Avoid the drama. Go to…read moreone of the many other great salons in Old Town.

I can't speak personally but my daughter and granddaughter have been, my daughter for years. My…read moregranddaughter had her first coloring!

Michelle's cuts are consistently great. I arrive with a messy head and leave with a flattering,…read moreneat haircut.

Walked in for haircut for my daughter and husband and only had to wait for few minutes. One of the…read moreladies who did my 3 year old's hair was pretty patient. She had a bit of hard time because my daughter had a hard time staying still but the lady let me help her and really contributed to my daughter's nice experience since she was anxious about it. The same lady did my husband's cut and we loved it! He showed a picture and she copied it so close and looked great! My husband went back few weeks later to get a haircut again but he didn't get the same lady. It was okay but not as close as the picture he showed. Overall, granting we went in on a Monday noon, it was such a chill vibe. We'd go back again when we're in town.

Stay away if you are booking on line and need a short haircut. after booking a week in advance I…read moredrove there, found parking, and walked to my appointment, only to be told they couldn't take me, even with an appointment, since my hair was short and on line I booked for a long haircut. Appointment was confirmed. There is nothing on their on line booking for a short haircut. I've been a client at this place for years and am so angry at them right now that I booked another appointment at another place recommended. I'm sure my haircut will be just as good or better, and cheaper.

Lucia is one of the best stylists I've ever been to and her color-sense is always perfect.read more

Adore my silk press and trim! Kari took me last minute and gave me the best birthday hair a girl…read morecould ask for. She took great care of me, talked me through how to maintain the look and the health of my hair. I will be coming to her regularly.

From the booking process to the moment I walked in the door my experience was great. If I had any…read morequestions about the proper service to book, she answered immediately. Her knowledge expands to all different hair types and ethnicities. She definitely knows her stuff and uses high end products. I walked in with damage from a previous stylist and Kari has fully restored my hair without me having to start all over! I definitely appreciate her and she has a client for life!

This Review Is Based On My Experience With The Salon With The Nail Salon Aspect With Ms Dariya,…read moreShes Been My Nail Salon Tech For Many Years & Always Does An Exceptional Service & Job On My Nails She Takes Her Time Doesn't Rush & Makes Sure Im Always Comfortable + Like The Color She Puts On Before Proceeding. She Also Does Waxing Services As Well Which Is Helpful! I'd Highly Recommend Her As Shes Always So Accommodating If I Have To Change My Appointment Due To Work Or Anything That Comes Up Which I Greatly Appreciate Her Understanding! I'll Continue To Keep Recommending My Friends & Family To Her!

This review is under hidden Beauty because the nail technician Works in the hair salon I just left…read morethere from getting my hands and my feet done I'm not very satisfied the person that did them was kind but when I asked for the white polish to be put on before the color she did not tell me that I would have to pay more it was only $5 but no one has ever charged me before to get the white polish under my color so that the color would pop also when she was doing my cuticles she didn't do them like anyone else that I've ever been to do them they clean them up real good but she did not clean them like the other technicians have done I know she's an individual but I believe she needs to go back and reassess and reevaluate her technique I also think she felt rushed because her next client came in so my bottom line as far as that goes is I would not go back this is the second Salon that I have come across on Groupon and I think they only do the bare minimum because the price is so deeply discounted and that is the main time that they should do their best so they can have returning customers because if you do shaddy work the customers are not going to come back I don't care how deeply discounted the price is also there were steps that were missed the excess polish is also an issue but better luck to the next person again this review is not for hidden Beauty it is for Malone Gorgeous Nails