My best friend's rabbit passed and we needed a plaque / signage to memorialize snoopy, and needed…read morein 2 days. I know this place does mainly tropies, but optimistic & desperate for solution. Shauna is my hero. Going above and beyond from her end is an understatement.

Family owned and operated. Friendly, clean and easy way to order all custom awards. also beat all…read moreprices around! Thank you crown trophy!!

Really wonderful service and great prices ! owner stayed open late for me to be able to get my…read moreproject done in time. 100% recommend

Steve at Rodriguez Engraving is wonderful to deal with. He did an amazing job with an engraving job…read moreI needed in a hurry. He also does embroidery. I would highly recommend this company and plan to use his services in the future.

Worst customer service experience imaginable…read more I received the wrong image and reached out multiple times via email and phone, only to be met with rude, argumentative, and combative attitudes, not just from the customer service representative but also from who I assume was the manager or owner. When I pointed out that the email address on the order wasn't being responded to, I was told it was a different email at their partner company and somehow that was my fault for not finding their contact information myself. I suggested this isn't a great user experience and that they should reconsider how this information is presented during the order process so customers can easily reach the right people instead of digging through past emails. When I told the manager that the customer service rep was rude, he flat-out denied it. They also refused to issue a refund for digital photos. At one point, they boasted about being in business for 30 years and implied that must mean they're doing something right, which I strongly disagreed with given their poor reviews and my own experience. All I wanted was polite customer service and a simple fix to my problem, but their attitude only made everything worse. They did eventually send over the correct photo, but a little polish and professionalism would have gone a long way. This has been the worst company I've ever dealt with.

I wish I could give less than one start. I ordered customized water bottles through them and they…read moretook the money, but I never received the water bottles. I ordered them in April, it is now September. they haven't responded to any calls or emails and I have sent multiple. I order the most expensive photo packages for two kids and I never got the kids trading cards. Do you know how crushing it is to little ball players to not receive their trading cards? The pictures that I did receive are very low quality and fuzzy looking.

Great service. Knowledgable. We went there just to pick a small trophy ended up doing much more…read more Knowledgable and helped us design just what we need. We will be back!!

I had an excellent experience with Palmer Trophy & Awards. We needed a special customized plaque…read morethat included pins, badges, and custom artwork. I wasn't sure how I was going to explain all these details over the phone during the COVID-19 shelter-in-place restrictions. Jules from Palmer Trophy and I had a Zoom meeting so he could see all the details. By the end of our call, he understood everything and started working on getting the materials needed. I shipped him the custom pins and artwork and emailed the exact wording for the plaque. I was then sent a preview of the plaque for my approval before he started the work. A picture of the final product was sent to me before it was shipped. This whole process was extremely organized. I never expected to be able to get this completed during these very difficult times. We couldn't be happier with the plaque -- it was exactly what we envisioned. Jules is very knowledgeable, creative, and helpful. I highly recommend this business.

Horrible experience, shoddy work, zero communication, messages ignored. Don't waste your time and…read moremoney here!

Long Post...Dissatisfied customer!…read more The experience with Memory Makers Awards & Apparel in New Jersey is by far one of the worst with a business owner I've experienced. I don't normally go this route because I'm in the sales/retail industry and know that there are times when the customer can be unreasonable. However, I have a sore spot for really poor customer service. And an even shorter fuse when it's something capturing childhood memories for my kids. As a business OWNER, you have the opportunity to delight and satisfy a customer OR wipe your hands of a situation. It says a lot about a company when the owner says a customer is not worth it because they have many other customers and it's too much work to ensure one customer is satisfied with the purchase and the quality of the product. And no, Owner, giving a refund for returned product doesn't always solve for it...that doesn't resolve not having a quality professional photo of my son's first year playing organized team sports. "Memory Makers" failed to make this memory for us! If it's too much, you either have to scale up resources/workers or take smaller contracts. The Easthampton Youth Soccer Association (@easthamptonyouthsoccerassociationnj) league contracted Memory Makers Awards & Apparel for professional photos and we pre-paid for my son's professional photos. We paid for a team photo and individual photos that we could keep and share with family (wallets, 4x6, 5x7, etc). For context, the team photo was individual photos of each player photoshopped together. We were dissatisfied with my son's individual shot because his face is distorted, eyes are closed, and doesn't look ready for the photo. My ask was simply to use the individual photo of my son used in the photoshopped team shot as replacements for the individual photo prints we received, because he was smiling and it was a better photo. I was told that because it would cause them to go back and redo the photo background, that was not an option, and I would have to purchase a new package (with a 25% discount). Owner, I don't want to purchase new photos, I just want better quality of the ones I already purchased! That's a reasonable and fixable request. I was told by the owner that my options were to keep the photos given or return them, or I could buy a new package and spend more money because you don't get anything for free. I asked the owner if he had seen the photo selected for the individual shots and his response was they took hundreds of photos for the league and he couldn't possibly look at everyone. Owner, I didn't ask you to look at EVERY one. My ask was to look at my one...and question the production of the prints with that photo versus the nice photo because I was the one that voiced dissatisfaction with the end product. As oppose to quickly trying to appease and brush it off, thoroughly follow through on the customer concern. You can clearly see in looking at the photos that the selected photo for the individual print is not good in comparison to the individual photo used in the team photo. Customer service 101...don't regurgitate the "policy". You as the owner have the ability to ensure every customer walks away satisfied. Don't tell me you "can't" do anything about it...you "choose" not to do anything about it. And because of that "choice", my hope is that @easthamptonyouthsoccerassociationnj and others "choose" not to contract services to company owners that have poor customer service practices. At one point, Owner said my opinion about their services was the minority. Completely discrediting my issue and again not looking to satisfy a customer because there are others. Well, this one will hopefully cause others to not use this company's services. I'm not one to say "boycott", but i do believe in the power of referrals. This is one company I would not refer or promote.

I had a nameplate on a trophy that needed additional words. Classic Trophies end up replacing the…read moreentire panel which makes the whole panel more uniform and better looking overall on the trophy! Great job Classic Trophies!

These guys are the best! Thanks for much for the plaque it was done perfectly. Nice people ,…read morereliable , great work!!! I would definitely recommend this place.

Just stopped to pick up an engraved gift. The item was ready for pick up days earlier than…read moreanticipated. Friendly and prompt service.

Jackie was extremely helpful. I had a tight deadline and she met it with ease. The mugs we got…read moreengraved looked amazing and everyone was so thrilled with them. Thank you!

I wish I found this place sooner. I got a trophy and a hat made here and they do great work. Very…read morefast service. The owners are very friendly and helpful. The prices are very reasonable, I expected to spend more. I will definitely be coming back and recommending this place to every one.