1. The Right Touch Engravers

1. The Right Touch Engravers

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Chadds Ford, PA

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The Right Touch Engravers

5.0 (2 reviews)
Closed 9:00 am - 5:30 pm
Updated 2 months ago

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Calico

Calico

2.4
(5 reviews)
$$$$

Do not use these folks if you are thinking about custom curtains or upholstery. Their customer…read moreservice is abysmal and the attention to detail lacking. I ordered new cushions on 9-26. Never received any call about delivery dates. I had to call them repeatedly. Then they charged my charge card in November for items not delivered. Oh, but that's not the worst of it. When I picked up the cushions on 1-7 (3 1/2 months later!) they were wrapped in plastic. While taking them out, I noticed hair on the cushions. Using a lint roller I found what appeared to be human hair. And lots of cat hair. I don't have a cat or a dog, so it didn't come from me. I took the sheets from the lint roller back to the store. Was informed he " was one of their best upholsters". So?!? Never got a call from the store manager and never offered compensation for spending 45 minutes cleaning up these cushions. Over $5000 for 9 cushions and 2 side pillows. I way overpaid for them. Do not make my mistake and use these crooks who only care about getting paid and not about customer service.

Appalling customer service: double charged large bill on credit card that they did not notice;…read moreorder arrived in the wrong fabric that they blamed on the fabricator, instead of simply saying "We made a mistake; no matter what we will deal with it asap." Zero proactive communication. Where was the manager? "On the phone" and "Out at a meeting"... for 6 hours. Mistakes happen; but not one after another given custom ordering is their business. One salesperson said they are not expected to remember everyone's fabric as an excuse for not checking the order. Yikes. Whose job is it? Take some responsibility.

The Right Touch Engravers - trophyshops - Updated July 2026

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