The arrogance of this company is without equal. I have repeatedly contacted them with specific questions regarding our boat, and they simply ignore my requests. Our boat sustained some minor gelcoat damage from trailering, and we also just had a limb fall on our boat and now have to have a broken windshield repaired. Crownline's warranty implies that if we have repairs done by anyone other than a Crownline dealer, our warranty could be adversely affected. I do not trust Causeway Marina (that's material for another review), the dealer who sold us the boat, and want to avoid going back to them if at all possible. I have tried to contact Crownline to get approval to go to another repair facility, and no one will return my phone calls or emails with answers to my questions. When I call, all the receptionist does is transfer me to the general customer service voice mailbox, and calls go unanswered. I have also tried to get answers via email, and those requests are ignored as well.
In one of his videos, Kevin Riem bloviates about Crownline being "lucky enough to earn your business," but yet they ignore their customers when they have questions.
We are now in a situation where we really need answers and support from the company that built our boat, and we are all alone. Based on past experience, I knew this day would come.......it was just a matter of time.
Please note that the one star I gave them in this review is merely a formality to meet the requirement for posting the review. If I could give zero, I would.
Update: Today (9-26-22), after making 27 attempts at calling Crownline and being transferred to their general customer service mailbox every time (I've never gotten a return call after leaving a message here), I sent one last email to the marketing director and cc'd Kevin Riem, VP. He responded, telling me to look elsewhere for answers to my questions. read more