If I could give zero stars, I would. It started when we picked up the RV from Bedford, TX. The dealer was rude, refused to show me the RV (only took my husband for a tour/instructions - even though I'm also a driver). The "provisioning kit" I purchased had 7 butter knives, 1 fork, 3 spoons, and a random selection of other kitchen things - but how are we supposed to eat (family of 6 here) with 1 fork? Then the RV started falling apart. We are currently stuck in the middle of nowhere in North Carolina waiting on our FIFTH repair stop of the trip. This is the second stop for water flowing from around the faucets and flooding the RV. We haven't even stopped for the door panels, steps, etc. THE SPARE TIRE HAD 2 NAILS IN IT...ask us how we know. The battery was not hooked up correctly and was shorting out under the bench seats. The generator stopped working. The fridge needs to be completely reset multiple times a day to keep cold. You cannot use the shower because of the flooding issues. The table screws were stripped and useless meaning that we cannot use the dining area. It is stuck in a bed position. The generator quite working. The tire sensor doesn't read correctly so it is always saying we have a flat tire when we do not. We've had to replace two tires. BUT the worst part is the customer service. We are currently waiting on a repair that would cost $897.00. We have been stuck at a repair shop with our 4 kids for almost 4 hours waiting for Cruise America to approve the estimate from the shop. Every time we call we are told that they are trying to reach a supervisor and that no supervisors are answering their messages. There is no way to speak directly to a supervisor. NO other phone numbers to call. There is no way to get help except to WAIT on the side of the road for who knows how long. What's worse is that the only way to get a refund or to make this right is to negotiate with the dealer you picked up the RV from. Except the man we picked our RV up from has the worst customer service, hates being a Cruise America dealer, I think generally hates people. What are we supposed to do?????? read more

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Absolutely the most disgusting RV I have ever seen. The generator didn't work, the fridge was broken, there were piles of dog hair everywhere, and the seats which are the beds, were so stained and full of grime that you had to wash your hands if you touched it. read more

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Rented me a broken down piece of trash and then had a bad attitude when I turned it back in. The toilet shot water out the front, the roof leaked, the frig was broken, the grey water tanks leaked and a bench seat was broken. Their response was that it had been winterized. read more

The guy who works there is amazing, he took great care of my group, above and beyond expectations. Best Cruise America location I've been to yet! read more

This was our first time renting an RV(30ft). Of course when you pick it up your too excited to notice everything but when we brought it home to pack it, we really noticed what crappy shape this RV was in. Only went down hill from there shower didn't work, heat & furnace didn't work for a few days then that finally turned on. The main bed was hard as a rock with so many springs popped we ended our trip early cuz we couldn't sleep another night on that mattress. The bed up top when your in the front seats & look up you can see a giant old what I believe is a pee stain. The sofa & table bed as well as the above bed desperately needs to be replaced or professionally cleaned. My kids coughed every time they laid down even with our sheets. The molding was falling off the back bed & the wood under the sofa kept falling off. We had to take about 1 1/2 of our time to bring the Rv to a repair shop to fix the shower & check the heat issue. When the repair guy went into the access panel near the sink he found a beer bottle. We will never rent an RV from this place or any cruise America again. Disappointed. read more

We had great luck the first time we rented an RV from this location but we didn't the 2nd time. The RV smelled like a wet dog and there was dog hair everywhere, including the stove. It was so bad that after spending $1650 for a week for the RV we had to rent cabins for 5 nights at the KOA because we couldn't sleep in the RV. When returning the vehicle the associate acknowledged the problem and said he knew one was bad but didn't realize we got it. He said they tried to remove he smell but were unsuccessful. I explained the additional expense of having to rent cabins (didn't mention all of the air fresheners and fabreeze we bought) and he offered a $100 credit (cabins were $50 x 2 x 5 nights + tax = $550). No empathy, no apology, just a $100 credit. I won't rent from here again because I can't risk ruining my family's vacation. I'll pay more next time to rent from a reputable location. And I'll know next time to verify that the RV is clean and doesn't smell like an animal. read more