1. Cruise America

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    Spokane, WA

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    Cruise America

    1.0 (1 review)

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    4 years ago

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    RnR RV Center

    RnR RV Center

    2.3(67 reviews)
    6.4 mi
    Established in 1977
    Free estimates

    This review is being written out of frustration over not ever receiving a cabinet door that we were…read moretold would be replaced when we purchased our 2025 RV last August. There were several issues found when we did our walk through. The tabletop was not correct so you could not convert the table into a bed. One of the cabinet doors had been severely damaged that they claimed had already been ordered and would be shipped to us once received. The shower had a leak that they supposedly fixed. We got the tabletop in a somewhat reasonable time the shower leak I had to repair once we found they had failed to do so. The cabinet door never arrived. Talked to John the salesman several times about the cabinet door we were told it could take some time to get it. A year later no door. John has since retired. I tried calling to talk to someone yesterday no call back. We have had worse experiences with other dealers this is why they are getting three stars instead of a one star. I know the dealer did not create the problems, but they failed to deliver on the repairs as promised.

    Dealer operates in a way that they "show you a good price" and keep marking it down. Then they get…read morethe salespeople to say phrases like "we're not making any money on this deal, its below Wholesale" "This is marked down so far, we're actually losing money!" Only to wait until you get approved through the financing lock in your deposit and use a Buy & Sell on interest rate method. You might get approved for a lower rate, but they won't tell you and try and markup the interest rate on the back end. 2% to 4%. Meanwhile they'll tell you what a great rate they you got. Once your Deposit is locked in, they will use it as an extortion tool to force you to move forward or forfeit. It has nothing to do with holding the vehicle before "someone else buys it" - False scarcity mindset tactic. Also fear of loss of method. Additionally, they will also use extremely unethical high-pressure tactics to force you into an extended warranty for your coach. Even if you Decline it 4 times, they keep dropping the price of the warranty to give you a "Great Deal" on the warranty and show you service records of how much this will cost you if you don't do it creating a forced fear tactic and feeling on win closing tool. If you're someone that doesn't like games don't stop at this dealership. Also; Don't use their financing, go to your own bank or credit union before moving forward with their purchase or giving them a dollar. You'll get a better rate, no backend 1990s haggling sales methods. If you ask what the rates on they will say "only way to know is get approved, they have so many factors" - No just call you bank and ask for a Current Rate Sheet. Go into your bank, credit union whoever and ask for a Current Rate Sheet with the Tier'd credit on it and compare it to the rates the dealership is offering. Clearly this company is all about marking up the points on financing and making as much money as possible on the warranty meanwhile promising you they're family owned and they'll do the best they can. They probably also have a substantial dealer hold back on the price or get a manufacturer rebate. Don't believe the "We're losing money on this" tactics. There is no money made on the front end; Everything is made on the back-end financing room of these coaches. Tools needed when shopping coaches; Compare units to local shops RV Trader or Facebook Market the Exact model/Features. Call your local bank or credit union for a Rate Sheet Don't buy Same day, classic sales where you leave and they drop the price or rate or add the "Extras" Don't let them Extort you with the Deposit.

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    Cruise America - rvrental - Updated September 2026

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