My husband and I went in to get a SIM card/fix an issue with his phone, which turned out to be much…read moremore difficult because of an error made by the agent I chatted with prior to our store visit. We did have to wait awhile to get help, but we were very impressed with the two employees that helped us (I believe one was the manager--Reece). They were extremely patient and friendly as they helped us for over an hour trying to straighten out the problem!

Returning some cable boxes for my folks. I was checked in at the front door Apple store style and…read morewas told it would be a short wait. There were several others before me but there were plenty of places to sit so I didn't mind. The store was clean and nicely laid out but I didn't have much time to admire it as a few minutes later I was called and after an easy return process I was free to go speeding off to run other errands.

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

NM Surf was, in my experience, an embarrassingly bad internet provider. The service was extremely…read moreslow, the customer service was consistently awful, and the entire operation felt petty and amateurish. What pushed it from bad to absurd was being told that I was supposedly in breach of contract for leaving a negative review online, and that under their contract they had the right to shut off our internet until the review was removed. That was the explanation given to me when our service was cut off. If that is really how they choose to treat paying customers, it says everything anyone needs to know about this company. Even the interaction where this was explained was spectacularly obnoxious. The tone was smug, rude, and bizarrely self-satisfied, as if this were a normal way to run a business. We switched to Starlink, and the difference has been immediate and obvious. It has been night and day: faster, more reliable, and run by people who apparently understand that customers are not hostages. Two tin cans tied together with a piece of twine would have been a more respectable internet solution than NM Surf. I would not recommend NM Surf to anyone.

Excellent! Excellent!! and Excellent!!! These guys totally live up to their marketing statements…read moreand provide Excellent service too! Oh, and their product works very well - especially up here in the mountains above Santa Fe! Comcast's service; or lack thereof, doesn't work near as well, and they wouldn't put in the infrastructure to expand their network and wouldn't renew my internet service because of their slow network...Cyber Mesa stepped and provided that needed internet/wifi service and its worked exceptionally well over the past two years; even during bad weather, and we couldn't be more pleased with the product and the service we receive from Cyber Mesa!

OMG, what happened to Cybermesa ??? Once upon a time they…read morewere an outstanding ISP, with outstanding service & support. NOPE, NOT ANY MORE. No one answers their phones. No one returns voice mails. No response to emails. Customer support & service is now 100% GONE, non existing.

I thought I had experienced poor service from a wireless company before, how incredibly incorrect…read morecould I have been! I thought they had a great promotion, my provider at the time had began placing charges on my account from two years ago after I closed one of the lines. So yeah, new phones (on us) they say, the salesperson boasted better service, and better coverage. We wanted the iPhone 17 plus, you will have to get the 17's now and when we get the other phones you can upgrade, just pay the taxes. Well the phones may have been new, but that was new to me. The first time I powered on one of the lines, I received 5,324 text message and an absurd number of messages. My phone needed to be erased and reset to work properly and my lady needed to have a problem corrected with her device. When she went in for service there was an exchange and she was called a liar by the salesperson. We went back to the store together, I was successful in having my lady's issue resolved. Upgrading the phones to the iPhone 17 plus, he said we needed to pay the taxes only before. When he transferred the accounts, "that will be $141.56, the taxes and $30 a line." That wasn't what you told me, "Well that's the fee." My bill, today $560. Much more than the $140 we were quoted. You would think this couldn't get worse, today 10 days after receiving the "new phones," one of them will not turn on. I have been lied to by every salesperson in the store except the one that greeted me upon arrival. Looking back, I misinterpreted his body language that said "RUN AWAY LIKE HELL!!!"

I had an absolutely terrible experience at the Verizon store. I went in on October 23rd to purchase…read morea new device, and I was told I would be getting a silver phone. When the rep returned from the back after porting my number, he handed me a white phone instead. When I politely said I didn't want a white phone, the staff became argumentative and combative. A senior team member came out and was outright disrespectful, mouthy, and completely unhelpful. To make matters worse, the manager told me I would have to pay a $50 restocking fee just to get the color I was promised. The packaging even confirms the device is "Cloud White"--not the silver I requested. The staff was rude, unprofessional, and unaccommodating. I shouldn't have to pay extra for a mistake that wasn't mine. I will never return to this store and would caution others to think twice before going here.

the only 2 employees there have been there for a long time, they're really nice and helpful every…read moretime we go in, the do need more employees though

I could share a long technical story about why after a 2 hour call Boost Mobile Tech Support…read moreinstructed me to "just go to one of our stores instead--they will install your new SIM and will activate your phone and get you your number." Per those instructions, I called this Boost Store this morning and began conveying that I'd be coming by for the above reasons. A woman who did not give her name cut me off saying, "So that'll be between $12 and $35" for us to activate." I told her I'd been assured that since I'd already paid for my new Sim, this visit would be free. She grew MORE irritated and said, "Look, tech support ain't a store. We're a STORE." I said, well, I was told to come to your store, so when I get there, let's just call tech support together because I'm probably not explaining this right. We can sort it out that--" Before I could finish, she told me, "WE'RE A STORE! WE DON'T CALL TECH SUPPORT. THAT'S SOMETHING YOU DO." And then she hung up. She hung up. On a customer. After yelling at me for doing exactly what Boost Mobile Tech Support told me to do the night before. I see that there's a store manager who reads these comments on other review sites and replies to them. If you're serious about listening to these complaints, please reach out to me privately via email so we can have a productive chat about how that could have been better handled. I hope you're not just replying with empty platitudes. My addy is statatomic followed by the AT symbol followed by GMAIL (dot) COM. Still can't really believe this happened. I'm actively seeking out information on regional or corporate leadership so I can share this with them as well.

The quality of their equipment is awful (we've replaced everything at least 20 times in the last 22…read moreyears that we've had their service. Their service tech's are good , but even they have doubts about the company they work for. The monthly fees are ridiculous and their cancellation process and fees are outrageous. Every time a piece of equipment would 'fail', we would be without TV for a couple weeks and they refused to reduce our rate for that month. 22 years of highway robbery and mental anguish is NOT WORTH IT!!!! Just say NO!

I signed up for the Sling TV free trial. Very disappointing. Will not work with Chromecast…read more Constant breakdowns in the live streaming. They cannot provide a viewing experience without frustrating interruptions.

I decided it was time to move my parents from Verizon over to my AT&T plan, as they just can't get…read moredecent service in Santa Fe on that network, and Verizon's customer service sucks in the store. Walking into this location you will notice an immediate day and night difference from Verizon. There isn't a forty minute wait, and total chaos reigning, with rude employees. Here there were plenty of employees, and the store was clean and welcoming. I had already purchased new iPhone's for them in Arizona where I live, but needed help getting them set up and sorting out how to transfer their old Verizon phone number to their new AT&T phones. The people here were super patient and helped me get everything set up, and it was painless and took way less time than I thought it would. Typically I loathe going into a mobile phone store, as the experience usually is super frustrating and just a less than fun afternoon. I wouldn't say I now love the experience, but if I have to go into a cell store you can believe this one will be the first on my list. Thanks guys, I appreciate all the help.

Stopped in to get mom a new cell phone. Service was excellent and the employee who helped us was…read morevery patient and knowledgeable. Location can be a little difficult to find as it is in the Home Depot parking lot.

Gotta say that I'm surprised by the negative reviews…read more Specifically-- 1) Coverage: We've had T-mobile for 2 years now here in Santa Fe. My coverage is better than Verizon's, and as good as my former AT&T phone. 2) Service: People at the store have been unfailingly polite and helpful. The proof? Just got a new XR ($749) on a 36-month plan (which means that it is free).

Terrible costumer service. Ladies helping were very unprofessional and rude as well as not being…read morehelpful at all.

The store is often busy but I have always had excellent results from going in to the store on…read more Zefrano Drive. The sales people are knowledgeable and helpful. If there's a follow up needed, they will make for you a secondary appointment which is also very helpful. I Verizon.

Pathetic and disgusting, with utterly IGNORANT employees, as at EVERY Verizon store I've ever been…read morein. The three stooges who were there when I went in - ONE WEEK before the iPhone XR was to be available - had NO clue when it would be released or available from Verizon! I then displayed the announcement on Verizon's own website (!!) on the browser on my phone to the three CLOWNS that worked there - all were baffled. How INCOMPETENT do people have to be, as to not be familiar with their own company's website, or not be trained or even informed about MAJOR products their company will offer?? Then, the buffoons were rude and condescending to me. "Well, why are you even in the store if you know so much?" I walked out and cancelled my Verizon account of TWELVE YEARS standing within a week after that. Absolutely pathetic. I don't understand how Verizon is still in business.

This was a smaller but nice location. We found some good finds! Pricing was a bit all over the…read moreplace, but most of them are.

I didn't go in but I did swing by to donate some things. There were plenty of people working there…read morewho helped unload my suv and were very polite.