You need to bake the cookies more they are like eating cookie dough. I like a little crunch in my cookie

I love the variety and stable baked goods offered. We stopped in for my mom's birthday freebie and I end up leaving with a 3pack: snickerdoodle skillet cookie, chocolate strawberry cheesecake and peanut butter crisp cookie with butter finger atop! Why did I think I was not going to buy something. It's laughable. Every one of those fresh cookies has been devoured this weekend! So chewy, flavor spot on, simply delicious! I really loved the snickerdoodle cinnamon mousse on top.. creamy and delicious! I'm not a fan of cookies in cream crust for the cheesecake but the ganache and cheesecake were way more prominent so I still like it. And the cookie baker that helped us was so informative and patient. read more

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The workers were very rude there were 3 girls working the closing shift on 6/22/26. They tried to give me a Dubai cup worth $12 and it was basically empty and when I asked for a little more chocolate she said no and rolled her eyes. We also heard them talking about as we walked out. read more

Fast service. All the cookies were available. Servers are sweet and cheerful when serving cookies. Crumbl rewards add up fast. read more

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I was surprised to see that the rating on this particular restaurant is as low as it is. I personally have never had a bad experience here and never had a super long wait time. The cookies are always either chilled or warm as they are supposed to be and are always in the order that I selected to be in. This is one of my favorite locations! read more

Crumbl - Independence - Bakeries Near Me - Independence, Missouri

Great cookies and great service!. Ordered in the app and they were ready to pick up within 5 minutes!

I tried the online ordering app today. It is smooth transaction. I ordered late last night and my cookies were ready for pickup at 8 am. Their cookies are excellent. This cookie will be a birthday treat and can be shared like a tiny cake. Friendly staff and they all seemed to happy to be at work. read more

Crumbl - Independence - Chocolate Cookie - Bakeries Near Me - Independence, Missouri

Great cookies! System is down, but we'd rather order from the app anyway! We fully enjoyed the cookies and service was great even though their system wasn't working properly read more

This is a tremor, tiny space and with one of the ordering stations down it was near impossible for someone to get by us waiting to order (with only one group in front of us) to the door after getting their order. Store was a bit messy as well and they were out of the mainstay chocolate chip at 5pm on a Friday. Lastly, while not their fault as it's a corporate decision, it was pretty crappy to be told they changed their birthday cookie to the silver status without letting longtime customers know. Might be time to give some of the new brands a try. read more

Quick, friendly and tasted good. That's really all you can ask for when it comes to cookies!

We went but no allergen friendly options all gluten and dairy products not one alternative read more

Eh, it's okay. $8 for three regular-sized cookies ("regular" meaning the size a home baker would make). I'm not fan of those walk-in and order on a pad food places. I probably wouldn't got back, but I did give it a try. read more

Crumbl - Independence - Chocolate Chip, Strawberry Cheesecake, Churro - Bakeries Near Me - Independence, Missouri

This was my first visit to the store, and I asked a young lady with glasses for the most popular cookie, but she didn't give me a clear answer. I was the only customer there at the time. I ordered 12 cookies and intended to leave a $100 tip. However, my debit card was swiped four times due to a system error. I immediately called my bank, and they confirmed that my transaction had processed four times, resulting in a $500 charge for the cookies. The employee informed me that nothing had gone through in their system and didn't apologize; she merely said the transactions were pending and to wait 24 hours to see if they would drop off. When I asked if she would be upset if someone took $500 from her without receiving anything, she responded she would just be frustrated, mentioning a similar experience at Costco. This felt dismissive, and she then turned her attention to other customers who arrived after me, even though my bank had indicated the transactions were completed. I'm now looking for legal assistance to address this situation. Afterward, my bank teller mentioned that I had been discriminated against and that there was likely an issue with their system. So, I left without any cookies and lost $500. The employee even asked if I wanted to run my card again for a fifth time, implying that, because I'm Black, she assumed I didn't have any money. read more

Crumbl - Independence - Bakeries Near Me - Independence, Missouri

Ordered through the app to get the special. Called store to confirm I'd receive special. The girl that answered put me on hold a couple of times, but eventually promised I was getting the deal with delivery. Delivery is through a third party app... they did not bring whole order including the deal. Alyssa answered and told me to come pick them up bc they had a rush and forgot. I was getting delivery bc I could not just "come up". Said she couldn't do anything for me. I asked for management who could, she said the crew has worked there long enough to not need a lead. Yet she could not help me out. read more

I tried the triple chocolate chip. It was really good. Highly recommend!

The small cookies don't taste the same as larger especially for the They were warm, but they taste different. Surprisingly, we purchased the mini cookies this time and a carrot cake. They didn't have the option for Cakes to be in a smaller version. That's my only suggestion of maybe trying that but the smaller cookies for that price do taste a little different. read more

Always our favorite go to for a late night sweet treat, especially if you have a little herbal sleep aid haha . Always have some milk on hand for the occasion, also semi sweet chocolate chip cookies are so much better than the milk chocolate chip cookies as these have too much cinnamon. Service is always amazing there and you're always welcomed with a smile from the employees, The store is always clean, smells amazing and is bright with excellent displays and size examples for orders. read more

Delicious cinnamon rolls, rich pound cake and wonderful blueberry muffins. Every Wed she has rotating lunch specials. I will keep coming back so good. read more

Good service and we enjoyed the cookies we got there! The place was clean and well maintained

cookies are okay but they are high in calories and low in protein what really matter due to how big they are , The service is slow but the ladies that work are very kind and helpful, clean area not any complaints , smells del and is very sanitary, read more

When I open a huge 5.00$ chocolate chip cookie; I should see some melted chocolate come out. Not one drop just this big lump of dough. I asked where was the chocolate.. she pointed to a blonde chip in the corner of the cookie. Wasn't melted now looked like chocolate to me. I'll bring you a real chocolate chip cookie someday and see the difference. I have no idea where you got the idea of these cookies from but the don't jive with a real baker read more

The cookie was good clean place and friendly staff . Expensive though ..recommended! read more

Crumbl - Independence - Brownie Sundae - Bakeries Near Me - Independence, Missouri

I wanted to address the individual that said she only had 1 chip in her chocolate chip cookie. I buy these all of the time, never have had only one chip in the entire cookie! Not sure what happened, but the chips are whole, yet when you bite into them, the chocolate melts in your mouth. I hope you try them again! The individual that indicated she doesn't believe their cookies are baked there, just go inside & watch! You see employees mixing cookie dough with a large mixer as you walk in, you see employees weighing out the dough placing on baking sheets, you see employees taking them out of the ovens AND you see employees placing them in a glass holding unit! Each time I've ordered, my cookies are ALWAYS HOT, so not sure why it is believed they are not baked in-house. I hope you try them again! read more

Staff here isn't as friendly as other locations but the cookies are still great! Love the new mini cookies they need to be an everyday thing not just on Mondays! read more

I ordered cookies on line at 5 pm. I picked them up at 6:45 pm. However, when I picked them up they did not have the cookies I ordered. Instead of notifying me when I ordered or filling the order when I ordered they just threw some cookies in a box and said here you go. when I said something the response was, "Well we're out of the ones you ordered." I am in shock at the service. They were out of the cookies that I ordered because the ones they gave me are disgusting that is why they were leftover and somehow it was okay that they just threw them in a box. Terrible place. By the way, if you tip it goes to the company and not the employee. They pay the employee a base pay per hr. if you tip the company lowers the base pay and adds the tip to the hourly pay making the tip equal the original base pay. Shifty read more

It was good it could have been way better. The ambiance was okay,and the service was good.

Walked in last night and six employees said welcome to crumble and immediately went back to weighing out cookie dough and baking. I stood there for a good 3-4 minutes before I finally said hello did you get my online order? Apparently they didn't get that either because I stood there another 5 minutes while they prepped the order! And by the way I was the only customer in the store, no excuses! read more

Cookies are fine, but the service can be terrible. Ordered on the app, "checked in" on the app, and then had the staff take 3 larger "walk-in" orders ahead of me. Store is always slow. read more

Sometimes gets the order wrong. Not very friendly but the cookies are good. The location in lees summit is friendly and hasn't gotten my order wrong ever. read more

I love crumbl, but I'm sad that the pink sugar cookie isn't on the weekly anymore, and that they changed the recipe. It's just not the same.

Bought a box of four very expensive cookies yesterday, they were not hot. They were soft, soggy, sickenly sugary and even through this was a verity box they all tasted basically the same, flavorless, just over powering sugar. Two thumbs down. read more

slow service. offers curbside but they don't have enough workers so you have to go in

So good! I always come here every week for new flavors and choices. The staff is very polite and fun. This is a must weekly visit for me!

Today was my first experience with Crumbl Cookies. I was surprised on two levels: 1) There were zero baking smells inside the store. I'm wondering if these cookies are delivered to the store from somewhere else and they just ice them there or if they're only baked super early in the morning. 2) I chose a sugar cookie and I received a cookie that was refrigerated and ice cold. That's not what I expect from a fresh cookie. I have no idea why they'd need to refrigerate a fresh cookie and I'm disappointed. I'm giving an extra star because the employees were very nice. read more