Quick and friendly staff always turn out cookies that look as advertised and the girls are so kind to my 10 year old daughter. This great experience keeps us coming back! read more

Ordered a set of the minis. They look just like the pictures online. They got my cookies pretty fast. The stores smelled so good and the staff were friendly. read more

Crumbl - Gladstone - Mini 3 -pack - Bakeries Near Me - Kansas City, Missouri

Be better if they didn't run out of cookies after already paying for them and being told they ran out. So annoying

Friendly people working that actually acknowledge your presence in their store (not common in Liberty, MO), store is always clean, ordering online is easy and the cookies are ready when you walk in if you order ahead and give it a couple minutes, and the chocolate options always absolutely slap. read more

We ordered a box of the Martha Stewart cookies online on Saturday morning. We set a pickup time of 3:10-3:40. We stopped by the store around 3:15 to pickup the cookies. Lo and behold, they were out them. I asked how could you be out of them when I ordered earlier in the morning and already paid for them. They said it was Saturday and they were busy. I asked, you don't reserve the cookies when someone orders and pays ahead on line? They said no because they keep fresher that way. Since that obviously did not make sense and didn't resolve the problem, I asked for a refund. I called the Tiffany Springs store and asked them if they had any. They said they had plenty so come on up and get them. We did. I would skip the Gladstone store as the employees there didn't seem to care about resolving the issue, one of them laughed it off, Try the Tiffany Springs store. Much better employees and apparently better at keeping cookies in stock. read more

I have visited this place many times. Always clean, always friendly. What is better than delicious? Crumble is!

Yum. Yum. Yum. I am so excited to have a location in Gladstone! I ordered a 4 pack today ($15 on DoorDash). 2 milk chocolate chip cookies and 2 lemonade cookies. The lemonade cookie is such a refreshing treat on a hot summer day. I highly recommend. The thing I love about these cookies are the size. They are truly worth the $. read more

Crumbl - Gladstone - Milk chocolate chip - Bakeries Near Me - Kansas City, Missouri

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Super easy ordering online for pickup super quick. Will most definitely come back in the future.

Definitely got my sweet tooth fixing so I'll be back. I love the texture and consistency of this cookie. Never a dry one for sure. The quality that goes into each cookie is amazing. And I love how the staff brings the cookie for you to inspect before you walk away. The Gladstone location is close by and on my way home!!! Perfect area because Walmart is right there. Great team and staff. I'm looking forward to trying the new flavors every week. read more

Crumbl - Gladstone - Peanut butter - Bakeries Near Me - Kansas City, Missouri

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What a terrible experience. Spent $50 on a Crumbl delivery order for the driver to never even knock or ring the door bell & leave the cookies outside to melt. Crumbl asked if I would like to add a note and instead of getting a nicely typed note like normal, they sent a chicken scratched sticky note. So much for telling an employee of mine Happy Workiversary. Then when you call the store, no one answers. Terrible, terrible, terrible! read more

Crumbl - Gladstone - Bakeries Near Me - Kansas City, Missouri

Ordered online took about 45 minutes to deliver via grubhub. Always enjoy their cookies got the French toast, chocolate chip, Peanut butter, toffee. Recommend them all enjoy! read more

Crumbl - Gladstone - French toast, chocolate chip, peanut butter, toffee - Bakeries Near Me - Kansas City, Missouri

I love this location! They're always fast, great service, whether I am picking up inside or curbside. Sometimes the cookies are a little sloppy but they always look prepared as they should. And they're so good. I know I shouldn't love a cookie chain so much but the fluffy goodness of a pie-like cookie is just too much. read more

The custom box for a birthday gift was really cute! The staff is friendly and welcomes you with a smile and hello! read more

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I love Crumbl cookies! Having just moved here a few months ago, I am pretty convinced this store is the best Crumbl cookies out there! They open the boxes and ask if you are happy with your cookies, the cookies were perfectly cooked and created. and the employees were happy! Plus these cookies are ALWAYS going to be the best cookies you can find! I follow their Facebook page to see what new flavors they have each week--I'm hooked! read more

I visited the Gladstone location on a tuesday afternoon. Despite the fact that it seemed a little busy, ordering and delivery was fast. When you walk in, you order on the tablet, and each week there are new flavors of cookies. Cookies are $4 each, but theyre fairly large and rich in flavor. Since they each come in a box, i usually eat half, and save the rest for later. There is no seating available in the store. Compared with other cookie shops in the metro, Crumbl will serve you a great cookie--and fast!--but the cost will add up quickly. read more

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I stopped by on their Grand Opening morning and surprisingly I was the only person there at 11am. I figured there might be a line with all the hype they are receiving. As I walked in the door, I was gang assaulted with a loud and hearty "Welcome to Crumbl" or something similar. It was a pleasant but startling way to enter a business with 10+ people yelling at you - it works for Gates BBQ, so why not. I ordered from a kiosk and waited less than 2 minutes for my 6 pack to be brought forward and presented for inspection before they closed the lid and sent me on my way. I ordered one of each of their current 6 options and have sampled a quarter slice of 4 of them thus far today and am impressed with the size and quality. The standouts for me are the pecan pie and potato chip chocolate chip. The price reflects the size and quality of the cookies with a $4 price ($20 - 6 pack) fortunately this is probably a good thing since it will keep me from coming around too often. Friendly staff, well oiled and streamlined ordering process, and unique quality products. I wish they had seating and espresso drink options, but that wouldn't equate with the fast paced in and out concept this national chain has mastered with 450 locations and spreading rapidly. read more

Crumbl - Gladstone - Cookie butter ice cream, blueberry cheesecake, cinnamon roll, rocky road - Bakeries Near Me - Kansas City, Missouri

I will not be coming back to this location. They've made too many cookie mistakes in the last few weeks. Missing toppings, too small, under baked, etc. I will be taking my business to other locations. read more

Is the honeymoon over (already)? Super excited for this smooth operating corporate cookie den to open in our hood. Maybe mildly obsessively checked the new menu rollout on sundays. When there was verbal backlash against the corporate cookie den in the foodie world, I poo-poohed it saying I support all the cookie dens including the rollout of the new Cookie Monster. And the cookies were yum, and the buzz was buzzing and the staff was friendly and energetic. My last venture in was a cold rainy night, taking one for the team (fam) to stop & procure. Absolutely no greet upon entering. I had ordered online and that transaction was short and sweet. And the cookies....were sweet. That was the finish on all of them. Sugar. We will definitely check them out again, but it may be a season. read more

Came here on the second day after their grand opening. I was welcomed by all the staff with such enthusiasm. I am super glad they finally opened a Crumbl in Gladstone (its the only one in the area) so I could try it for the first time. I got the pina colada cookie which was very true to its flavors. The cookie itself was a little too sweet for me (but I'm sure thats the way its supposed to be made). Scraping a little of the frosting off did help a lot. The cookies are absolutely gigantic and delicious and the staff are very kind as well. read more

Crumbl just opened this location so I knew they would be busy. The wait time was not long to place my order and within 10 minutes I had my cookies and I was out the door. There were approximately 11 people working behind the counter so they were prepared for the heavy traffic. When you walk in, to the right there are two self serve order and pay areas or you can walk straightahead and a live person will help you with your order. Cookies are freshly made continuously through the day and they are very large and hearty. This will be my first Crumbl experience. I'm looking forward to tasting the product. read more

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Came here yesterday around 7/8pm and ordered a four pack of this weeks flavors besides the chocolate chip and the oreo marshmallow, i ate 1/4 of each cookie and went to bed. I woke up at 3am and threw up everything in my system. I went back to bed and got up around 9am and have had diarrhea ever since and so has my husband. Personally i don't know if it was the staff mishandling the product or just the ingredients of the cookies but i'd skip coming here till they get new flavors... or just skip coming here... close to $30 for 4 cookies that make you feel like dogshit for the rest of your night and next day is not worth it trust me read more

Crumbl - Gladstone - Bakeries Near Me - Kansas City, Missouri

the cookies were fine. the sad part was there was a live cricket just in the middle of the establishment.. read more

Crumbl - Gladstone - Bakeries Near Me - Kansas City, Missouri

Cookies are amazing! Some of the staff definitely need a refresher course in customer service though. read more

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Only three stars. Tonight I went in to get the new flavors and unfortunately, they were out of pink donut. I understand that. Everyone wanted that one. I ended up getting a 4 pack and they honestly were not good at all. The s'mores had a burnt taste and the lemon crinkle was over cooked. The store itself was just chaotic! They need to have a supervisor there overlooking everyone because the staff were running all around looking for people and it was just messy. The OP and Olathe location have always been spot on. Cookies are fabulous and the staff and store were clean. Gladstone is new and the managers need to there to help out. Disappointed for sure. read more

So easy to order online and pick up, no wait! The weekly variety offers something for everyone, and keeps you coming back to try new flavors! The staff was very welcoming and location was clean and bright! Definitely a must visit... read more

Just don't do delivery... it's best to pick it up. The delivery person may be too tempted to take them home.

Cookies are okay. They seem to be getting more candy lately. Service is always top notch

Naomi was the only person working when I went in this week. She pleasantly greeted each person that walked in. She continued filing orders, which there were probably 4 or 5 at that moment. She still took the time to show customers her skills when showing the their order. She did not slow down until the last cookie was delivered. And service with a smile all the way. read more

first of all you didn't have the one i wanted and it look gross and it wasn't giving me the feeling

I ordered the Night of July 21st and Mia was amazing! I placed a curbside order and when I brought up an issue to her that I had with my app, she resolved it immediately and was very kind about it!! Thanks Mia! read more

The folks working here are professional and AWESOME!! Every last one! Helped me with my order and were friendly and personable to boot. THANKS!! read more

Such a good experience at this crumbl! Brianna and jayda were so helpful in helping us pick our cookies. We will be back :)