This was my first time entering this location, and I was greeted immediately by a few of the staff members. I walked right up to the counter, placed my order, and walke back to my vehicle in less than two minutes. I went with my free birthday cookie and grabbed the strawberry cheesecake cookie. I think this so far is my favorite of their cookie options, but I could've used a little more strawberry filling on top because mine was lacking in comparison to some of the others that I saw. Next time I might try the s'mores cookie. read more

Crumbl - Papillion - Strawberry cheesecake - Bakeries Near Me - Papillion, Nebraska

This location is a bit difficult with parking but the cookies are usually on point! Careful pulling in and out of the lot but other than this this is a standard crumbl location, can get busy but mobile ordering ahead of time is clutch! read more

I ordered some crumbl cookies for my birthday and was overall very pleased with the variety! I am a semi - regular customer at Crumbl because I love the variety of cookies that they offer! This week the raspberry cheesecake was my absolute favorite, but I will say it was more like ordering a mini cheesecake, but not as heavy. The inside is a fluffy cheesecake and the raspberry topping was spread generously! My family's favorite was the Momma's Cookie which had an oatmeal base and we warmed it up before eating. It had all the warm homey spices while still allowing the chocolate chips to shine through! The chocolate cake was my second favorite personally as the cookie was dense, nearly a brownie texture - but as a dark chocolate fan this was perfect for me! My least favorite was the pink velvet, as it was overly sweet, yet that was my younger brothers favorite and he said it reminded him of a birthday cake cupcake! Service was fast and accurate ad they were ready for pickup on time! I'll be checking the Crumbl menu regularly to plan my next visit! read more

Crumbl - Papillion - Mom's Cookie, Raspberry Cheesecake, Pink Velvet, Chocolate Cake - Bakeries Near Me - Papillion, Nebraska

Have gone here in person and ordered via their app. The cookies are always good very sweet so we usually pace ourselves but we haven't been disappointed with their cookies! read more

Who doesn't love a good cookie shop? Crumbl always has something you will love even if it's as simple as chocolate chip. It's nice that the flavors rotate so you can try new things and switch up your flavors but it is hard to wait for your favorites. The biscoff cold cookie is so good, New York and strawberry cheesecake are also favorites of mine. This crumbl is always quick and usually pretty stocked with cookies. Yum!! read more

As a door dash worker, I was very disappointed with the service. Very slow. 4 people were in there and only one was working on orders. Not a friendly atmosphere either. read more

Such a simple concept with great treats to offer. I appreciate the open kitchen, its a very clean store, friendly staff with a easy menu. read more

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Good thing the cookies keep customers coming back, it's sure not the service. If you can call ordering yourself on a kiosk and someone handing you a box service. read more

Ok. This was my first time here. We went on a Wednesday morning about 11 am. It was nice because we were the only customers. They came quickly to help us and explain the options. Friendly and helpful. It smelled so good inside like a bakery should! Both cookies we got were very good. Extremely fresh and great flavor. The chocolate cookie had a deep chocolate flavor that made it our favorite. The carrot cake cookie was really more like a cake. (We used a fork at home). It had really great seasoning and the frosting was very good. Not too sweet. I was thinking for the price of their cookies they better be good and they did not disappoint. Also you save on cookie price if you buy more than one at a time. Great for a special occasion. read more

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I'm obsessed with their cookies and how the menu changes weekly. It's never boring. Staff is always friendly and fast.

This is my favorite location in town! Always quick with my order whether it's through the app for pick-up or in person. Overall nice staff and customer service! read more

Avoid this Crumbl location if you value good service and accountability! I had an issue with my order and tried to resolve it with the staff, only to find out they aren't allowed to make decisions and are forced to hand out a generic email instead of actually helping customers. When I asked when the owner, Tracy Brunson, would be available to speak with, I was told he has no set hours, shows up "whenever," and is rarely available. How does a business owner run a store like this? The employees seem miserable, and after experiencing the micromanagement and lack of empowerment, I can see why. It's clear they aren't happy working here, which translates into poor service for customers. Instead of resolving complaints, the store's approach seems to be delaying responses until the customer gives up. This is NOT how a business should be run. Crumbl Corporate needs to step in and fix the terrible management at this location before it drives away more customers. If you're looking for quality service, go somewhere else! read more

They looked at me and when they saw me they started to act busy. Worst customer service I've ever revived. I'll never go back again after they did that to me I had to wait for maneger to come talk to me. Two girls employees are the ones that started to act busy once I came in. This is not crumbl and they talked and laughed while I waited to get talked to just know this is not a good review I'll never be back and i will spread the word. read more

I stopped to get my wife and I a treat for later. Cookies seemed like a fit. I got two cookies, their semi sweet chocolate chunk and the cookies and cream oreo one. They were both very delicious, and the portion is big enough where you can take a few bites and save some for later haha. The store itself was very clean and the service was quick and very friendly. Stop in if you want something sweet or to just treat yo self. read more

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Normally if my first experience is bad - I like to give it another try or two before rating/reviewing it. However I realized I have had multiple opportunities to visit this place again, but I have been hesitating because the service I received was so disappointing. The place was not busy at all but no one was coming to the front to help - so I moved over to the self-checkout spots and had to wait in line - there was two people in front of me - then a group of high schoolers came in and a friend who was working in the kitchen rushed up to help them. Not only was this frustrating - but the kids ordered the last of a few of the items on the menu for the day so my options were now limited. Then to top it off - I got this fun movie special cookie - Beetlejuice - the woman showed it to me before closing it up and handing it to me -when I opened it to show my family and eat - it had been smooshed to the top when the way it was put in. I have had better luck at other Crumbls which make it hard for me to give this one another try read more

horrible- on line order wouldn't go thru from pick up page- spent an hour trying and never worked- called & said "sorry- download the app" Not another one for a One time order! read more

Cookies are great but there was a manager that was not good for business. At least she presented herself as one and was very rude to all the customers. Someone had asked about a refund because they didn't like something and she jumped down their throat and said no! This was a few months ago but it doesn't look too busy since. Sad. The cookies were great! Oh and it is uncomfortably bright in there. It sounds strange but if you check it out. You will understand. Bring sunglasses! lol. read more

Maybe I'm the only one bothered by this, but the store always looks filthy. The floor is never clean and always has dirt all over. It is the same as it was when the store opened as if it has never been cleaned. Makes me wonder how the areas are that we cannot see. read more

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service was terrible. I was not greeted at the door or at all and the cashier kiosk was flipped around for me to take my own order.

A friend and I went to this location recently, cookies were delicious and really well decorated, but customer service was honestly nonexistent. Nobody seemed like they wanted to be there, no one greeted us or smiled or acknowledged us other than to tell us the total we owed. We were the only ones in the shop. Would not go back to this location. read more

I placed an order for a pick up on Friday morning and the cookies were ready right at 10am. I couldn't remember if I had placed a curbside or in store pickup. I waited a couple mins and all I saw from inside the store were the workers looking at me like I was nuts. When I went in and stated I wasn't sure what type of pickup I did they said the order will be right out for me. My order was right behind the young lady on the counter. Instead of telling me the order would be right out and me walking outside to my car to look back into the store and see her holding my cookies in her hands I would have thought taking the few seconds to turn around and say yes your order is right here would have been better. Cookies were delicious, store was clean and smelled amazing but the workers need to improve on their customer service . Instead of glaring out of the window at me like I was crazy and feeling like a weirdo when I walked in they could have just smiled at me and asked when I walked in if I were there to pick up. read more