This is my first time visiting this location. I had a coupon for a free cookie and came to redeem it here. The door was actually closed initially but an employee promptly came to open it. It appeared there were only 2 people working. One of the young ladies was able to take my order and accepted the coupon without difficulty. I ordered my favorite, the pink sugar cookie, and it was good. read more

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Many things to say. Main thing I am concerned about is the failure to uphold food safety standards. Wrong shoes(crocs with holes), both employees had airpods in. Both those things are against food health standards and that's all I noticed in the 10 minutes I was there. The service was horrible. No greeting customers, and treating us like we were an inconvenience even though we had ordered on the app and followed the instructions to pick up. Not a single word was said to us and we were picking up a birthday reward. Could have made us feel better especially on a birthday. The store was nice and looks new, that was the only thing that was good. Customer service and health standards need to improve greatly. read more

Some of the worst cookies I have ever had. I was craving a chocolate chip cookie so decided to try out crumbl. The chocolate chip cookie was gross. I took a bite and was immediately confused on the flavor. It wasn't sweet and tasted mostly of butter. There were hardly any chocolate chips in it. The lemon cookie and spring m&m one had the same issue. Not sweet and tasted like butter. Do not waste your money on these cookies. You're better off with an Oreo. read more

I am always seemingly a few weeks on the other side of a Levain Bakery visit on my travels to nicer cities, so my first-ever visit to any of Crumbl's ubiquitous locations stepped in to fill the gap until I am back in Chicago for a double at the West Loop and some Cubs games now that the Hawks season ended. Crumbl is one of those things I only know about from a limited amount of time on tiktok where that is one of the brands that is everywhere all at once, even though most of my feed has to do with raccoons eating grapes, Connor Bedard doing anything, or the end-of-the-known-internet comedy stop of mispronouncing such words as tzatziki and microwave. If you find a way to make that kind of in-your-face marketing/influencing relatable to me I will eventually try your brand so I know whether the hype is deserved (Summer Fridays lip balm, heart eyes emoji) or must be fake (Kosas sunscreen, barf emoji). The thing that finally made Crumbl relatable to me was them hitting the double-whammy with the Canadian cookie real one (maple cream sandwich) and anything having to do with Oreo, which perhaps only Becky Albertalli understands how much of my life's decision tree comes down to whether there will be Oreos involved if I say yes or not - that is indisputable Simon logic, and never has led me astray, since following Oreos is kind of like Qui-Gon following the force where ever it may lead, whether that is the pointy end of a lightsabre in the bowels of Naboo or being a degenerate gambler on Tattooine. This Crumbl location is across Westheimer from Target in a brand new strip mall perpendicular to the north side of Westheimer. There was ample parking since most of the bidnesses in the strip mall are not open yet. When I walked in I was the only customer. Of the two ordering tablets in the corner, one was not working. I am not sure how busy this place gets at peak since it is my first visit, but it is chaos at the Shake Shack a few blocks down Westheimer when they are down to one ordering tablet. The store is clean, brightly lit with floor to ceiling windows, and relatively small, as the kitchen/freezer/bakery portion of the store takes up like 95% of the store's footprint, and you order and wait for your cookie in basically the ATM sized vestibule. The one young man working had some music playing and was singing along to it while he worked. I think that says it is a festive atmosphere in the store, which I like, since it is cookies - not something bad about to happen to you, which you always feel like is possible when you walk into a store with music seemingly designed to get you to leave. The menu changes every week so your mileage is going to vary based on what the week's selections are and whether you like/hate the flavours. I disliked the flavours of several weeks in a row so I did not come on lemon flavour weeks. The things that won't change are the actual store location and atmosphere - here it gets good marks that it was an easy, efficient ordering and pick up experience from a polite employee. I ordered three cookies, and the cinnamon square had an additional upcharge of 49 cents that the other two did not. There is a price break if you buy four cookies but none of the other cookie options spoke to me. With tax three cookies plus the upcharge on cinnamon came out to $13.96. So these are still cheaper per cookie than Levain Bakery's double. Maple cream. This was a 9.89/10. It is served dang cold but give it about 25 minutes to be the perfect temp for the maple to start soaking into the shortbread. I am not in Nova Scotia at the moment, but this cookie makes me feel like I am. Purchase purchase purchase!! Cinnamon square. I rate her a 7/10. I was excited to see there was some real girth to the roll part of the cinnamon, but it was bland. The icing was far better than what was underneath. The icing was a 10/10 so I think they should add much more flavour to the roll part, or give less roll part and more frosting. Still worth the extra 49 cents to try. Oreo birthday cake. I was so excited to try this, because Oreo. I was greatly disappointed by this. There are too many sprinkles, that is one. The cookie part is rock hard, dry, and brittle so it comes off in brittle, sandy pieces, that is two. The icing is simply ok (nowhere near as good as the cinnamon square) where it is not completely ruined by too many sprinkles, that is three. And they made my beloved Oreo look bad, that is four. In the new leaf I turned over when I almost died in 2020 I try to be less harsh, but this was just not a good cookie at all. In the store I expected it to be an 11/10. When I bit into the dull, rock hard, dry cookie my one bite cookie review was a 2/10 because I wanted to be generous even though I also wanted to take my opera glove off and slap someone in the face for doing this to my homegirl Oreo. I know they change the menu every week but if you ever see maple cream sandwich you need to purchase this right here. read more

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Went to get some cookies, loved the selection they had. I got 2 oatmeal chocolate chip cookies, 1 semi chocolate chip, and one cookies and cream. We ordered via a iPad or something like that. I prefer in person ordering but it was simple and self explanatory. After we ordered the items were prepared SUPER QUICK. They Crumbl was very clean, VERY CLEAN. Staff were friendly. Definitely recommend. read more

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What better way to celebrate St Patty week than with a chocolate mint ft andes cake. My first time at a crumbl and I gotta say my kid has more energy on a Monday morning than all the staff here combined. Nevermind them. Because orders are placed on a tablet inside the store anyway. The cake came out pretty quick. I asked for a fork and the guy behind the counter was reaching from an open jar on the counter with 3 forks in it. I noted to him that maybe that was the disposal bin because the forks in there looked used and had frosting on them between the prongs. So he grabbed one from under the counter. Whew. Close call. The cake was pretty good. Not gonna lie. But at 1060 calories it better be. I could feel my heart racing with each bite as the Nick Avocado in me came out. The cake was cold, so I'm guessing it had been refrigerated. No problem for me if that's what's needed to keep it moist. I saw some ingredients on the baker table and they use liquid eggs from a carton. I did the math and this one cookie/cake piece has the same calories as 42.4 Andes chocolate mints. Honestly I think I'd rather have the mints. But then there'd be no review. read more

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Love coming here staff is amazing and are quick with orders! They are very knowledgeable and if you ask questions they will answer with the cookie they recommend read more

Not all Crumbles are created equal. I love crumble cookies and can say the Dulce Leche is my favorite. Also the standard chocolate chip cookie is pretty good. I tend to order our cookies via the app and select the deliver to car option. This location I can say you might as well go in and grab it yourself. The staff are not very friendly when they bring your items to your car and you usually have to wait quite a bit of time for them to bring it to you. read more

I ordered a batch because I was curious about the taste. I actually liked the ones they had this month. They were Oreo cookie birthday cake , carrot cake ( a actual mini cake , dulce leche cookie , strawberry ice cream I forgot the other flavors. Everyone tasted them and the reviews were very different. Everyone loved the strawberry icing cookies and the dulce leche cookie. read more

I've been coming here for about 6 months, I'm a regular cumbl customer. Why is it that I placed an order online and when arrived at the location not only was I ignored and asked for proof of purchase but three other people were assisted before me and left before me. The two girls one black and one Hispanic purposely left me as the last customer, not noticing I even saw my name and customer status on the screen. They were being very inappropriate talking about the previews girls before me, making fun of them for speaking Spanish and for them being on the bigger side. As customers they deserve respect and bad comments like this shouldn't be heard by ANYONR customer. Their actions were very inappropriate and their treatment of regular customers is uncalled for. read more

A new crumble store opened in my neighborhood YAY! I was so excited to try but I received a cold cookie when I picked up my order in store. I tried again, because everyone makes mistakes, but this time the cookie was only heated up partially. Call me crazy, but I'm currently awaiting my third order from this store, this time it's delivery; please pray for me y'all I'm craving warm gooey cookies so bad! Update: as you can see delivery did me dirty lol the cookies weren't warm either. The taste was there though. read more

Crumbl - River Oaks - Bakeries Near Me - Houston, Texas

loved the food, great service. I would recommend to everyone, the workers are very nice and respectful.

Love it Crumbl cookies are the best !!!! Service was also great friendly staff and clean

Marvelous. Delicious cookies. At first there would be no way you could make me pay 5 quid for a cookie... but now I get it. These are the best cookies. read more

I came in and ordered on the ipads, my money withdrew and showed as pending but did not show as ordered on the ipad. i asked the worker to which he replied with attitude and was very unhelpful suggesting I come back in two days if the money doesn't come back to talk to their manager, over a single cookie. I then ordered another cookie with a different card and the worker gave me a cookie that looks like this... compared to the one I got the day before read more

Crumbl - River Oaks - The cookie I got today - Bakeries Near Me - Houston, Texas

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some of the cookies are amazing and some are hard or to much There service is amazing the get in u and out and they are nice read more

Delicious, warm, thick! The cookies came out quickly and warm. This is a new location so it wasn't busy and was very clean! read more

Crumbl - River Oaks - Bakeries Near Me - Houston, Texas

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Greattttttttt so good love this place Definitely will be coming back. Best Crumbl ever

This place never disappoints! Great selection of flavors and I am loving the new size options! Makes it so easy to try new flavors. Also loving the new mini cakes! read more

I came in to get a chocolate chip cookie and saw there was an option for a box of 4. I figured I would try a few different types. They looked really delicious, but when I took a bite of the chocolate chip cookie, the only thing I tasted was butter. I didn't even taste the chocolate chips. I took a bite of the lemon cookie and it also tasted like butter. I don't know if this is an issue at this location only but I will not buy cookies from here again. read more

This was our first time here and we ordered minis but we didn't know how small they were until we went infront and saw them , I told the cashier if we could pay the difference and she wasn't able to help us , she called a male worker and he gave us good service and made it himself , 10/10, I couldn't get the guys name but he worked today at 7pm 10/2/24 read more

Crumbl - River Oaks - Bakeries Near Me - Houston, Texas

I walked in today and asked the one employee a question about one of the cookies. He mumbled something, turned around and walked the other direction. I asked again, he turned around and he pointed his finger - no words - and pointed me in direction of the self order computer. That did not answer my question. Despite him being totally rude, I ordered a cookie anyway. The computer asked me to give a tip. Seriously? No. He handed me the cookie, turned around and walked the other direction without a word. I think this guy has been mismatched with this job. read more

Second time trying crumbl! I love how clean organized their stores are. I love the kiosks as well as the options to order on the app. The service is always fast and the staff are a vibe. As for the cookies! It really can be hit or miss especially if you're a bit picky or not a fan of the sweeter side. This week the flavors all looked interesting so I went in! I didn't end up getting the mystery bc it was pink doughnut lol. My favorite was for sure the red velvet but I did take a bit of icing off. They're also pretty big thick rich cookies so you might be able to eat them over a couple days if you don't have other people sharing them. Another note- they are on the pricier side for cookies for sure but I can see all the factors that go into that I just hope the staff is paid well. If you really end up liking them I highly recommend the app it is a stunning piece of programming it's so easy and has everything you could ever think of on it. Nothing makes me love a company like a stunning app or website. read more

Crumbl - River Oaks - Crumble flavors week of Feb 5-10 - Bakeries Near Me - Houston, Texas

LOVE LOVE CRUMBL COOKIES!! Every time I pick up a bday order they are quick and very nice.

I absolutely looove their cookies. I know Always hits the spot when I'm craving something sweet!

Cookies are always delicious and fresh to taste. The workers are always professional and have great insight on the cookies for the week

Great cookies! Great service! Great ambiance! Totally would recommend super yum and good

First time trying crumbl and I absolutely love all the cookies really recommend trying it out read more

Walked in and NO ONE said anything to me. Stood at the register to be helped and the workers making cookies just stared at me. They have the self order stations and I guess that's where you go to order now but at the same time it's ridiculous that no one greeted me. What is going on with the food industry, there is an extreme lack of customer service these days. Try to avoid this location because it's doesn't make any sense to spend money with a company that doesn't at least tell its employees to acknowledge customers. read more

BELIEVE ALL THE ONE STAR REVIEWS! The customer service is AWFUL and this location is in desperate need of new staff. I would suggest hiring adults and not high school kids who don't care. read more

Service and the cookies always amazing. Tres leche is amazing!!! I love every week is a different cookie just because you can just taste all different cookies. read more

I love most of the cookies there but my favorite would always be the pink red velvet

So last Saturday I went to the new Crumbl Store In River Oaks and got the Semi Sweet Cholate Chunk and Monster cookie. I had a birthday reward for one free cookie and intended to get 3 more. But when I saw that each cookie was $4.58, I canceled that and just bought one. The cookies are somewhat thick, but basically average size. Both cookies were good, but I've had both kinds of cookies before for much less. Being that it's in an upscale neighborhood people there probably have no problem paying for overpriced cookies, but I probably won't go back. read more

Crumbl - River Oaks - Semi Sweet Cholate Chunck - Bakeries Near Me - Houston, Texas

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I am extremely relieved that Crumbl Cookies are awful, so I won't be tempted to go back. Way too sweet, dripping with excess butter or half frozen, depending on the cookie. I don't expect they will be around for long unless they get some better recipes and/or make them less obviously frozen dough heated through to imitate real cookies. The people working there were nice, however. Also their app didn't work. read more

This location sucks lol. Ordered online for pickup 1 each of the weekly flavors. Showed up at the pick up time and was told 'uh yeah so we're out of all the cookies you ordered do you like want a refund?' Do better. It's literally Monday how are you out of all the weekly flavors 2 hours before you close. read more

Never have ordered from this location before. Downloaded the app Easy Peasy Bada Boom, Bada Bing order placed for same day delivery! Very helpful and much appreciated! Thank you read more

I absolutely love CRUMBL. My waistline however..,. lol! I am willing to put extra miles in on the treadmill for them however!!!!

Terrible customer service I walked in there were 5 people working they all looked up and saw me standing at the register none of them acknowledged me it was silent They just kept doing whatever they were doing I stood there forever before someone came over to help read more

Any time I need a snack Crumble is the way to go ....always soft in the middle and perfect around the edge.

Best cookies in town! Never disappoint me. I love how they always have the chocolate chip available every week