Crumbl never disappoints! The cookies are always fresh, soft, and packed with flavor. I love the rotating weekly menu because there's always something new to try, and every cookie I've had has been delicious. The staff is friendly, the store is clean, and my orders are always ready quickly. Whether I'm treating myself or bringing cookies to share, Crumbl is my go-to spot. Highly recommend! read more

Crumbl cookies are good for an occasional pick-me-up treat once you determine your favorites. There is an expensive learning curve and the menu changes every week. I was kindly offered water as an after-thought by the server because I was so hot. I was asked to order it and was shocked that an approximate 4-ounce cup and probable GenX tap water cost $2.45. read more

Crumbl Cookies! People absolutely love this place! I feel I have to be honest and say that I do not. It is just not my cup of tea personally, but I know there's a huge following all over. I finally tried this location here in Wilmington. While the cookies weren't my taste, I'll say what's neat is you can buy the regular size cookies or minis. You do have to place your order on a tablet thing on the wall. Easy peasy for people who intuitively know how to do this and time consuming for others less familiar. Fast service and very clean building. If you like Crumbl, then the Wilmington location is a great choice! read more

I usually order to go or delivery. The cookies are always perfectly packaged. Always warm. I'm not going to say that I'm blown away because for me it's 50/50 with this. My kids love the weekly cookie flavors so we do buy and then they try and they definitely have their favorites. Sometimes, to me, the cookies are half baked or way too sweet. I do have some I like such as the iced oatmeal which IMO should be a standard cookie to order. To me, It's good , it's not great. To my kids they love them but they are kids and will eat anything loaded with sugar as a treat lol. But my older son has said there are times the cookies are overly sweet too. My neighbors love when I bring to events. Great size portions for shareable and office gift too. read more

Very nice location. I order in advance so my crumbls are usually already ready for me when I arrive. I like the new concept that you can self-order even in the building. The workers asked if all the crumbls looked good and I was happy before closing the box. read more

After I've been to their new location in Greensboro, I definitely had to check out this location while in town. I'm glad they finally have the Strawberry Cream. So I have to have one of them, then I also had the Milk chocolate chip, Oatmeal and the Samoa. The cream cheese are so good, creamy and just enough sweetness on it. I love all their cookies aren't too sweet, so soft, big portions and served warm. read more

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Everyone raves about Crumbl here but I always feel underwhelmed. I feel like the center of the cookies is dough-ey and can only eat the edges (an expensive waste). The place SMELLS amazing, but for the price it's not worth it; additionally the staff almost acts like it's 'your' privilege to be there....seriously?! Also the 'small' cookies (which prolly are cooked better cuz they are smaller) are only for catered-orders - poo! Never any vegan options (insomnia cookies does & all their cookies are amazing). read more

Stopped by this new cookie franchise. It's located next to the front of Starbucks, visible from College Road. It's a small place, meant for to-go orders. There is no seating inside or outside. Once you walk in, the butter and sugar aroma instantly hits you. Cookies are made fresh daily, right in front of you, at the counter. They never serve over day old cookies. Menu is simple: cookies, ice cream, milk, water. They were giving out a free chocolate chip cookie for today only so tried that, all of the other cookies, and salted caramel ice cream. The other cookie flavors available were waffle, cinnamon roll, sea salt toffee, and a chilled sugar cookie. A few of their ice cream flavors were already sold out for the day by the time I arrived, about 5:00 p.m. The cookies were served warm except for the chilled sugar cookie. The size of the cookies were not consistent. The hot chocolate cookie was a little bit over four and a half inches in diameter and 0.75 inches thick. The chocolate chip cookie was a little bit over 4 in diameter and 1 in thick. The rest of the cookies were about 4 inches diameter and 0.75 inches thick. All of the cookies were overall good. My favorites were hot chocolate, sea salt toffee, and waffle. The one thing I didn't like about the cookies is that they were too thick for my preference, thus, very soft texture. Hot chocolate cookie: It's like Swiss Miss hot chocolate. I loved the melted chocolate puddle in the middle and the tiny toasted marshmallows on top. The cookie had melted chocolate chips throughout, in each bite, and had crispy edges. Sea salt toffee cookie: I loved the melted, sticky toffee all over the cookie. Chocolate chip cookie: I liked the buttery taste, crispy edges, and soft center, but too thick! Waffle cookie: This was the most surprising cookie. The cookie by itself is just a plain buttery cookie, but with 2 special additions, it went above and beyond. Just like how diners do, they added a scoop of "butter" on top. It is the best butter icing you will ever have tasted. Next, it's served with a Log Cabin syrup single-serve pack. Now, I despise fake syrup, however, it complements this cookie perfectly. Cinnamon roll cookie: tastes just like a cinnamon roll! Chilled sugar cookie: The cookie and icing just melts in your mouth. Flavored with almond extract. The cookie packaging is cute. If you get 1-2 cookies, they are packed in a small square pink box. If you get 4 cookies, they are packed in a single layer in a rectangular pink box. I was not impressed with the salted caramel ice cream. They are premade in Michigan, packaged in half pint containers. The ice cream had a thick mouth feel but lacked flavor. After one bite, I was done. Don't recommend. Inside, they had a paper towel roll, which you will definitely need after eating a cookie, particularly the hot chocolate. Oddly enough, they were not providing spoons to eat the ice cream. That is a bit ridiculous, have they never heard of individually wrapped spoons?? So to sum it up, the cookies are worth a try, but not the ice cream. read more

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I came in for my son's 5th birthday because he was excited for a pink donut from Crumbl. At check out the associate asked if everything looked good, I asked for a few more sprinkles because my son loves them. I was told that they would not add more because the cookie contain the max amount of sprinkles allowed. I mean really Crumbl, you advertise more sprinkles. I will no longer be a customer. read more

Crumbl - Wilmington - Pink Donut Cookie - Bakeries Near Me - Wilmington, North Carolina

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Never ever have I really interacted with the workers but the cookies are hit or miss sometimes there good other times it feels as if you you can't taste every single ingredient separately last time I got crumble from here there was an eggshell in one of the cakes. read more

I'm going w a 3.5 and go back forth between upping it to 4 because it's hard to go wrong with fresh baked cookies. But while these were on a whole tasty, they don't necessarily stand out and, even with the different flavors, they are overly sweet and too soft/lacking texture. I'd like a bit more uniqueness when paying $3+ per cookie. Plus, I've had similar quality cookies homemade and feel any good baker could duplicate these at home. These are huge cookies that are soft and crumbly in texture (hence, the name). This does allow them to stay soft for several days after purchase. I preferred them the second day because they were much less crumbly. The batch I bought included sugar cookie with pink icing (advertised as a new recipe using real almond extract - why were they using anything but real stuff at these prices??), German chocolate, cookie butter, pumpkin chocolate chip, chocolate peanut butter, and brownie batter. The best of the bunch was the classic sugar cookie w the pink frosting and the pumpkin chocolate chip. I make pumpkin chocolate chip cookies and they are a personal seasonal favorite. These tasted almost exactly like the ones I make but w a lighter cake-like texture. The sugar cookie was another fave because it was the least sugary, ironically and the most dense. The chocolate cookies all had a similar flavor and were sickeningly sweet. The cookie butter was just way too crumbly and more like snickerdoodle than cookie butter even though there was a layer of cookie butter in the middle. I feel like at this price point the lack of uniqueness and texture really hurts the overall product. I have had outstanding cookies that blew my mind because you could tell the ingredients were top notch and the flavors were elevated beyond traditional cookies. This place will hit the spot for something sweet but not somewhere I'd go terribly often or highly recommend. read more

Crumbl - Wilmington - Bakeries Near Me - Wilmington, North Carolina

The week we ordered cookies to have for our guests, the choices were great. The order was placed and received quickly. The staff was friendly and the place looked clean. I bought 12 but wanted them in 2 boxes of 6. Had to buy another box for that to happen which I think is kind of strange. Also, the peach cobbler cookie was a cookie of the week and was not available, which I was sad about. From what I hear this one sells out a lot. Wish they could plan for it. We're happy our guests enjoyed the cookies, and depending on the weekly selection we will be back. read more

Crumbl cookies are delicious! They come out with new flavors weekly. I tend to look at their Facebook page on Mondays to see what new creations are available. Their cookies are sometimes more on the cake side with toppings, sometimes with different flavors mixed in. They sometimes Serve them hot, cold, or room temperature. We never seem to leave without a 4 pack. Plus they are huge. Great place for a sweet treat. read more

Very delicious and fresh cookies. Huge. They are bomb. Was nobody in there. Very organized method of ordering. You order from a kiosk and then you stand in line and cookies were ready. 12 .98 for 4 cookies is kinda steep but worth it. They are huge. We got chocolate Chip , oatmeal , French toast and ice sugar. My favorites being the chocolate chip and oatmeal. read more

Crumbl - Wilmington - Bakeries Near Me - Wilmington, North Carolina

Well...ive made a lot of views lately with a similar sentiment as this one, so here we go... This is another example of a chain coming into wilmington and selling an easy, inexpensive product for an incredible markup (see Nothing Bundt Cakes...although they are delicious). I like that they rotate their selection frequently, and the flavors are good but just don't have that...homemade cookie taste...something processed about them. And the prices?! They're cookies!! Come on now. I'm not mad at them for selling them at that price...im mad at people for paying it. I feel like you could put a hat on a mini-carrot and consider your store a vegetable boutique these days...dont steal my carrot in hat idea, it's gold!! Anyway, overall the cookies taste good. But so many new stores that just sell cookies...more and more people are working from home or not going out...BAKE YOUR OWN COOKIES read more

I first discovered Crumbl Cookies during the holidays last year. It was especially perfect because they are one of the few of our delicious faves that delivers to our neighborhood. In the pandemic, warm, delicious, and ready to eat cookies were just the thing! Each gourmet cookie is about the size of a saucer and about $2.80 per cookie, depending on the box size you get. While chocolate chip is always a classic, Cornbread is currently my favorite specialty flavor. It's a sweet cornbread cookie covered in a warm honey butter glaze and topped with a dollop of rich honey buttercream frosting and a drizzle of honey. As a Southern gal, born and raised, I am here for all things cornbread. Wanna add some jalapeno? Cool! Sprinkling in some cheese? Sounds good. Baking it into a cookie? Please and thank you! read more

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Holy cow these cookies are good! And HUGE! A little pricey but so worth it! Will definitely be back. read more

Crumbl - Wilmington - Chocolate chip - Bakeries Near Me - Wilmington, North Carolina

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My fiancé has a huge sweet tooth. We are new to the area and decided to stop by to check out the rave of these cookies. We bought A regular milk chocolate chip, the chip pretzel chocolate chip, a sugar cookie, and one more that I cannot remember. Walking in was a bit awkward, as no one really greets you or tells you how to order. Once I figured it out and made my digital order which I thought was really cool. It takes away from having to order with somebody, But I don't mind that. That's part of the experience. All four cookies were amazing super soft and lasted about two days. When I say the last about two days it's a compliment as we did not put them in the fridge or store them correctly. Overall they were delicious. read more

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If your version of heaven includes decadent, dopamine-releasing, eye catching cookies then this place should be on your radar. We love getting Crumbl cookies as gifts or just for fun. Caution: highly addicting! read more

Crumbl - Wilmington - Bakeries Near Me - Wilmington, North Carolina

My son and I stopped in here last night to try their cookies. The atmosphere is bright and cheery and the staff were very helpful. From a marketing/design aspect they nailed it. We ordered four cookies, the chocolate chip, raspberry cheesecake, nutty buddy, and sugar. All were served warm except for the sugar cookie. Chocolate Chip- 2 out of 5. Huge, gooey cookie but lacking flavor. Bland tasting. Raspberry cheesecake- 3 out of 5. Tasted mostly of icing, no real cookie taste. Sugar- 2 out of 5. My son's favorite, but nothing exceptional. Muddy Buddy- 3 out of 5. I just tasted it so I can't really give an accurate, straight from the oven review but you can taste the peanut butter, which surprised me in a good way. Is this place worth a visit? Sure. The cookies are huge, the decor is pleasing. If you're going for a knock it out cookie than this is probably not it. I might be biased since I literally was just at an amazing cookie place in another state and that might be altering my review but I just wasn't blown away. read more

Wow! These cookies are amazing! I was in town visiting from NYC, and said let me try these. They give my NYC spots a run for their money! Delicious, big and nice and warm! Saw them making some while I was in there. read more

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A friend recommended I try this place out while in the area and it did not disappoint. I loved the red velvet with white chocolate chip, by far was my favorite of the batch. The rest were all delicious as well. My only issue here was the customer service. When I walked in no one else was there and I had never been so I wasn't sure exactly how it worked. No one greeted me at the door and no one explained anything. Then after I placed my order I selected to pay cash, the girl walked over flipped my screen didn't say a word to me and just stood there. So I said oooh hello she smiled and continued to stand there. I pulled my cash out handed it to her and walked away. I'm not a fan of poor customer service. And it really was awful. I'll continue to visit back home in NY I would not go out of my way to go to this location again. read more

Crumbl - Wilmington - Bakeries Near Me - Wilmington, North Carolina

As a non sweets eater, I still stand by these delicious cookies. They are a hot everytime I take them somewhere. My daughter is absolutely in love with them and even wants to her a job there. Lily is fabulous and should be given kudos for being so pleasant and helpful. Such a great place! read more

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The cookies are big, thick, and soft... Arguably the best part about them. But in terms of flavor, they are lacking. Size and perfection in softness is just not enough for me to justify eating these ever again. My husband and I both agree that my homemade cookies are better overall, so why would I drive an hour to pay $15 for 4 cookies ever again when I can just make my own? read more

These cookies were huge! The line went fast and the cookies were warm. The water and milk were ice cold. Staff were very friendly and efficient. I had the waffle cookie and it was not too sweet. It came with syrup but I'm not really a syrup gal. My boys loved the chocolate chip. They really wanted to try the cinnamon roll cookie but they were sold out. We also got a four pack of cookies and cream ice cream. Our total was slightly over $40 with 5 cookies, 4 ice creams, a water, and two milks. Looking forward to trying different varieties next time. read more

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My favorite dessert option. Apple caramel is amazing and this choc chip is always a winner.

The best! They change what flavors they offer every month so you have to go back and try the new ones. I love this because they always have some really unique flavors. These cookies are perfection. They are warm and melt in your mouth and are huge! The staff is always warm and friendly and make every visit an enjoyable one! read more

As good or better than most high end cookies I regularly get back in NYC! Perfect balance of sugar and fat. Highly recommended. read more

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I LOVE THESE COOKIES! It's so hard not to order from here weekly since they change their flavors every week. Such a cool concept, they have four new flavors every week so there is always something new to try. When I ordered I got the cinnamon roll, chocolate lava cake, caramel corn & chocolate iced peanut butter. They were all good and huge! I am constantly checking what flavors they have each week since they are all so unique. They are very sweet and cure any sweet tooth you may have. read more

Crumbl - Wilmington - 4 weekly flavors - Bakeries Near Me - Wilmington, North Carolina

Omg absolutely love them I will be back the apple Caramel one was the best for six cookies and The cookie cutterit was 20.00 read more

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Briana was great in guiding me through my choosing my selection on a cookie. Staff was very friendly and the cookie the chocolate brownie selection was amazing. I am here on business but if I am in the area again I am definitely stopping by. Also plus for me it was right by Starbucks coffee and cookies great combination!!! read more

Crumbl - Wilmington - Outside of the store - Bakeries Near Me - Wilmington, North Carolina

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I've had one cookie that I've liked from here. I don't like that you can't order your favorites- it's whatever is in the menu. I wish they would have a classics menu read more

AWFUL! I ordered a Valentine's Day box for my child for delivery, and she never received the cookies! Crumbl utilized DoorDash as the delivery service and the Dasher stole the cookies instead of delivering them, and Crumbl now refuses to refund me for my purchase. I am livid and I cannot believe Crumbl is such a money hungry organization that they refuse to give my money back for a good my daughter NEVER received. read more

(I got the maple cinnamon roll cookie) So the cookie and the packaging is the cutest thing I've ever seen, the cookie is fantastic there's a lot of icing and the cookie fell apart when I picked it up but who am I to judge that is called Crumbl cookies and I kind of felt like an idiot trying to pick it up. The only thing I would say I didn't like was customer service, I walked in obviously as a first time customer. I'm looking around confused, nobody even said hello to me until like I said how do I order. also I wish they provided forks as I definitely can't really pick up this cookie with my hands. read more

Crumbl - Wilmington - Maple Cinn Cookie - Bakeries Near Me - Wilmington, North Carolina

Excellent cookies delivered by our neighbors as a "thinking of you gift". Not only were the cookies out of this world delicious the packaging was top notch! read more

Crumbl - Wilmington - Nutella, Red Velvet White Chip, Chocolate Chip, and Iced Sugar cookie! - Bakeries Near Me - Wilmington, North Carolina

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I'm giving Crumbl Cookies a 3 because I like the idea of the business, the cleanliness of the store, the cookie ideas, the order process, and service was nice. But the cookies themselves were subpar. Especially the chocolate chip cookie, a humongous letdown. The outside was cooked just right but 2/3's of the cookie was doughy, and not the good chewy type of doughy, it was almost wet like seriously not cooked and we couldn't even eat it because it was just so bad. When they say "crumbl cookies" they mean it, our cookies were all crumbly! The Reese's was pretty good, it had Reese's on top(as shown) but our friends ordered same thing and theirs didn't come with toppings so they were kinda bummed but they enjoyed it. I really liked the cinnamon and the birthday cake wasn't bad but not something I'd order again, it didn't wow me by any means. For what we got I wouldn't spend the money on it again, especially $2.10 for a metal can of water but that's just me:D lol. I think the design of the cookies and merchandise itself is great! I recommend giving them a try for yourself, just make sure your cookie is cooked!! read more

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Me and my hubby stopped here last night. We ordered 1 confetti, 1 sugar, 2 chocolate chip cookies. The order was about 11 dollars and some change. The size of the cookies are very large. The flavors were above average. The store front is clean and very appealing to the eye. I was impressed when I saw workers cracking eggs to make fresh cookies. I will def visit this place again and recommend to others. read more

Went for the first (and last) time to the Wilmington location. Bought a 4-pack containing two chocolate chip cookies and two sugar cookies. The cost was a little under $14.00. All four cookies were undercooked, and the sugar cookie icing was gritty instead of smooth with little flavor. The cookies were so raw that you could make an indention in the dough with your finger. These cookies needed at least another 5 minutes in the oven. Google "Crumbl Cookies Raw Dough" and you'll see that this is a major problem with the chain. All four went into the trash can. A total waste of money. read more

I bought a dozen crumbl cookies for a client and the receptionist took the cookies with the biggest smile and lead me straight to the decision makers. This should sum up all you need to know about this place! read more

We heard some local buzz about this place and decided to try it out. On the bright side, getting the cookies delivered through their website was a breeze and they came warm. Unfortunately, these cookies were just average in my opinion. Here are the cookies we tried: 1. Reese's - This cookie was a mess, one bite was all I could have as it was sickly-sweet 2. Snickerdoodle - I thought this one was ok, nice and soft, but less cinnamon and again more sugary than I'm used to 3. Pink Velvet - The sugar cookie was super sweet, but fortunately the frosting was really tasty 4. Chocolate Chip - Easily the most forgettable of the bunch I'll say this - if you're looking for something better than you'll find in the grocery store, this could work for you. Anyone who's had home scratch-made cookies might be disappointed. For chocolate chip - I'd suggest you check out Wheelz Pizza here in town. There's no comparison. read more