Been a member for almost 2 years, I've used the trainers (they come and go pretty regularly), attended the classes (the schedule changes every few months and some of the instructors seem to leave pretty quickly while others stay around) and used the machines and weights. Like most gyms, it depends on when you go as to how busy it is. The one consistent thing is the employees seem to hang out at the front, chatting with each other and eating at the front desk. I do wish the employees supported the trainers more especially in the HIIT area. When there's a class, some other members have an attitude about having the leave the space and some don't move at all or say things to the trainer. It's the trainers job to ask people to leave the space and some don't even ask people to leave - I'm assuming it's to bypass the pushback. The class is 45 minutes and the schedule is on the app, it shouldn't be that much of an inconvenience for them. read more

I cancelled my account in 2020 and Crunch Fitness continues to charge my checking account for the monthly membership fees. Six years of fees owed to me and a 6 contacts made to CF. also tried to stop payments through my bank which the can't do because it's a direct automated payment. I am fed up and ready to fight in court. read more

Made me drive a hour to cancel the membership and then made me pay for the next month because they have a 10 day cancellation policy.

My trainer Darrell is great. His boss Sam lied to me when I was charged 260. for a month of training which I explained to Darrell was because I don't get paid during the summer, and I would be traveling. Sam told me that "I didn't hear" that the charge was for 3 months, then told my Darrell that I was not satisfied with communications with him, etc. A complete lie. If you don't have to deal with Sam, it's great. read more

Eddie the manager does a great job and connecting with all the gym members and always makes everyone feel welcomed and respected. He makes everyone feel at home and in a community setting. He is always trying to connect with all the members. Highly recommend this gym. read more

AVOID this gym. I've been trying for a month to cancel my membership but "a manager has to be there to cancel it" even though a manager didn't sign me up! I haven't been in 9 months which is $300+ I'm getting charged. So I called to make sure a manager was there to be on my way and now they're trying to charge me the annual fee before I cancel. $65! Then the manager told me even after I cancel Today the 17th, that I'll still be charged $30 on the 24th when the monthly bill come. Why would I be charged STILL after canceling? GO TO PLANET FITNESS cause this is ridiculous. And the trainers are unprofessional they're just money hungry! I have texts of them literally fighting about who was going to train me read more

Very clean gym with nice newer equipment. The staff is nice and friendly. They have really nice locker rooms with a sauna.

Attended this gym for over two years. Would not recommend this gym. Clean facility is accurate but the service is less than acceptable. I was charged 800 Over the course of 6 months for fitness training that i didn't receive. When complained about i was refunded 240 and said that's all they could do. Wouldn't recommend, edge fitness about 1 mile away is 1000x better read more

No paper towels in the men's locker room. Staff condescendingly claims it's because the men throw them on the floor. Men pay the same price for membership and are offered less amenities. read more

Crunch Fitness - Warren - Removed paper towel rack in men's locker room. - Gyms Near Me - Warren, Michigan

Cancelled them and got billed again, it's been a month and still am trying to get my refund.. nobody knows what's going on everytime I call

Best gym ever! Just signed up and I'm already loving it, I can't wait to get my friends and family to join this awesome place

Very excited to work out here!! I met with Personal trainer Hannah. She kicked my butt... I highly recommend using her for personal sessions! I snapped a few pictures since it was my first time going once they opened. Can't wait to get back to the gym! read more

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Gym is awful. I had hip surgery continued to make me pay per month for my gym membership that I can't use. The managers did not want to speak with me and I was required by my doctor to refrain from physical activity for 2 months. I tried to see if I could get back into the gym on the 1st of the month to see if I could do the bikes. All of them were too high and had too much range of motion. They will not give me my money back and had terrible customer service. The manager Aaron was especially rude and claimed he talked to me when he did not. I wasn't even allowed to explain my side of the story. Beyond the worst experience I've ever had at a gym. Do not sign up for a crunch membership, they're terrible. read more

To still have an active membership here i am sad and lost of words. The gym itself is Ok but i am getting overcharged for paying a basic tier membership which is 10$ i paid the 40$ annuel fee then im getting charged 10-25 a MONTH left and right for a basic tier membership. Two i feel like i am a target here let me explain i have worn sandals/slippers to this gym alot of times but all od a sudden the original guy that signed me up telling me i cant wear it OK cool but as i walk around the gym i SEE people wearing sandals/slippers so its like WHY ME out of a few people Im talking about i see people wearing yeezys slides and ugg boots but once i wear it its a problem. LAST i have never ever in my life experienced this at a gym They take notes about what you do in the gym . I scanned my barcode in to go workout Bro told me i have to rerack my weights and that i dont do it this and that like NO bro i rerack it everytime and ALSO they dont have employees to look at you do that so its false accusations. OVERALL this gym has 2.5 stars and la fitness and planet fitness on 12 mile have more stars which is crazy to hear. Edge is a mile away and its way better bigger Cleaner overall better then this gym. i ALSO have proof of the overcharge in my card so dont be DUMB and sign up . this gym is overall garbage ,throw it away in my opinion read more

Nice Gym & location terrible business practices. Wouldn't recommend to my worst enemy . Personal trainers don't care about progress just about getting paid. read more

I've only been here once, but as my first impression, I Loved it! Aaron took me on a tour of the gym and I used a free day pass. They have so much equipment! I like the designated areas for abs and stretching. I did a yoga class and tried the Hydromassage! It was amazing! I signed up for the Peak Results package:) read more

It's a pretty good gym with mostly free weights and equipments most useful. Only reasons I couldn't put 5 start is because the paper totals and stuff sometimes don't get refilled as quick as they empty out. read more

Very bad energy coming from the person at the front desk, seems to thinks he's better than you also tends to just be disrespectful

I've been @ LA Fitness for Years. A friend had gotten a membership right before COVID-19 hit & took me to the Dearborn location I enjoyed the workout and heard one was opening where I live So I went online got an day pass and was denied access because capacity. The General Mgr & Assistant Mgr told if I wanted to buy a membership now I could enter. I get it! I was a GM @ LA Fitness for years & Refered some of my ex colleagues to come to Crunch. STOP TELLING THE CUSTOMER your not honoring day passes just to sell memberships. If this was my establishment I'd fire you...The gym sells itself it's your job to show THE CUSTOMER how they can IMPROVE not to pad your pockets. SHADY BUSINESS IS SO UNNECESSARY. YOU GOTTA DO BETTER TO SHARPEN YOUR TRADE.‍ read more

Sucks seeing all the negative comments but I love crunch. I wish they had daycare is the only thing. My trainer Roger is awesome he encourages me all the time , we go super hard. I've been back in the gym for a month and I'm obsessed with the small changes already. The staff are awesome , always speaking and ready to help. I love my Crunch in Warren ! read more

Was lied to about MULTIPLE things to get me to sign up, now that I'm enjoying myself of course another lie comes up today. Pretty fed up and working with corporate to cancel my membership. Very unprofessional management, laughed in my sisters face when she said she would go elsewhere instead of trying to resolve our issues. Added 8-7-2020 Anyone else having an issue with Crunch Fitness keep charging their account every week with random charges? After I put my account on hold until it is safe for me and my family to come back... btw my husband won a free membership and is STILL being charged. I have called multiple times... promises my money will be back in my account within the next few days... but that also never happens. I'm beyond frustrated! Along with all the lies just to get us to sign up lots of miscommunication. Crunch Fitness read more

Would really like to understand the Business Decision to start turning off the TVs and music and hour before the gym closes on weekdays. For the first year after opening, the staff would shut the TVs and music off 15 min before closing. I asked the gentleman if he could keep one tv on so I could catch up on sports center while doing some cardio and he said that wasn't an option. A gym that is compete silent is such a mood killer. read more

Moved cities and have been in a constant back in forth between locations to get my membership cancelled. Spoke with the manager over the phone 10 days ago to have my membership transferred to Farmington Hill to avoid 40 minute drive to warren for cancellation. He said it would be handled. I came into the Farmington location today and still wasn't transferred. Spoke with an associate over the phone who said I had to drive to warren to transfer my home membership. Claims that policy does not allow for phone transfers when the other locations do. The policies don't make sense and customer service is horrible at this location. Part of the reason for my transfer is the employee incompetence and I'll never do business with this company again. read more

Has taken several months to open, told me over the phone they didn't know a date for their opening, only to be told an hour later when I came in to cancel after months of frustration that they somehow magically found out they were opening in 13 days. The way the timeline works, the guy knew the entire time when they were opening and just wouldn't tell me until I actually showed up to cancel as a last ditch effort. The fact that they didn't immediately email every member who had signed up the second they knew an opening date goes to show you they do not care about you whatsoever. A company that values you would alert you the second they knew an opening date so that you could potentially avoid another monthly payment at your current gym. They then proceeded the conveniently forget to refund my girlfriend and I's monthly payment that we paid on Christmas day, even though we hadn't even had a chance to use the gym as it has taken them several months to open. They did eventually refund us both after I pointed out to the manager that he said he'd refund us on the phone. I have NEVER cancelled anything in my life or called a corporate office on anyone but I did the former already and I will be doing the latter today. Disgracefully bad customer service. read more

If I could give this place a zero I would. I cancelled my membership in January and was charged my monthly fee in February. I called and the "manager" took care of it and refunded my money, or so I thought. The next day I was charged another $29.95. Called again, they apologized and said that the problem should be fixed. Nope, 2 days later I'm charged again. No one seems to be able to fix the situation or know what to do. Since this is a privately owned gym, corporate can't do anything about it. Don't get me wrong, the employees are very pleasant and nice when you are there but this is a huge problem. I wouldn't recommend this gym solely because of my experience in trying to cancel. read more

Open house was fantastic! Can't wait to see what this beautiful gym has in store for the city of warren!

Was going to join but decided not to after I was asked for my bank account info.... Wanted to pay a year in advance with cash but was refused because they needed my banking info??? Offered to pay with a credit card and was told ever charge would be $5 per transaction. Ask to speak to the manager and was not available. What has business went too? read more

New facility looks so nice! So excited to start working out. Hitt classes, group classes, as well as kid corners!

DO NOT JOIN THIS GYM!!!!! the staff here is extremely rude and unprofessional! I am SO glad my Crunch membership ends today. I originally joined in a Florida location and loved it- but I should've known to avoid this filthy excuse for a gym here in Warren, MI. I was refused entry today (the last day of my membership) because I was halfway OUT of the doors to the gym yesterday without a mask on. Mind you, I trained the full 3 hours with my mask on yesterday but Victoria decided to take personal offense and tell me i'm "not allowed to train there anymore" today upon arrival. She even went so far as to CALL THE COPS on me! I will NEVER join a Crunch gym again and encourage everyone to stay FAR AWAY from this sad establishment. It's so sad what Covid is doing to people- half of the gym doesn't wear masks but these girls decide to team up against me and tell me i'm "never allowed back" for not wearing my mask while I was halfway out the door?! Get a life losers read more

Amazing place! Can't wait for it to open! Super excited! If you're not apart of Crunch you're missing out!

Shady business practices. This gym has owed me a refund since August and has not refunded me. On top of that, I was charged again even though I cancelled my gym membership back in August and have not authorized any further charges. If you want to go to a gym that doesn't scam its members out of money, sign up somewhere else. read more

Love this gym and going to the classes the instructors are great and so is the staff. The staff is very friendly and helpful! Very clean environment. Happy I joined! read more

I signed up for Crunch last year before the doors opened because it was close to me. It opened for a bit then closed its doors as soon as Covid struck. I was told that my membership would be put on hold until the Governors orders allowed them to reopen....which was June 25, 2020. Here it is Nov. 22, 2020, and I was told that I have a balance of about $500. I was told that they haven't been able to collect a payment since they have been opened. I asked why haven't anyone told me? I assumed that everything was fine because I haven't run into any issues or I haven't been informed about anything. Long story short I no longer have the card on file because my card was stolen earlier in the year so I had a replacement. EITHER WAY.....How is my account at $500 when you guys have only been open for 4 months?!?!? I even tried to come to an agreement and I was told that my account has to paid if I wish to continue with my membership. I feel completely scammed. We are in the middle of a pandemic! WHo has $500 to give a gym?! NO ONE! Horrible policies! read more

Had high hopes for this place. Crunch has a pretty good reputation and I had previously worked out at their Dearborn location. Have to say I am not returning to this spot for a number of reasons - the demeanor of the staff, the overall lack of cleanliness and the covid restrictions. Due to covid all the perks are gone and the way they have programmed around to have a bare minimum is not a good deal. The staff was really rude and you could tell they could care less about the members and seemed offended to be there. We all have bad days, but come on a simple welcome to crunch of even a hi would have gone a long way. They seemed pissed that I came in looking for a new gym. The locker room was rank and didn't look like it had been mopped in a while. and the other members were constantly not wearing there masks - very disappointing. The only plus - the equipment assortment is nice and brand new. Whether it holds up considering I never saw anyone cleaning or putting things back is anyone's guess. read more

Opened in violation of the covid executive order and everyone who's gyms stayed closed came here. Their procedure was to check in wearing a mask, then you could remove it to workout. Now, gyms are open, and the are complying with the executive order and you must wear a facemask at all times. read more

Glad I read these reviews. I do not think I will be going to this facility and it's right down the street from me. Sad to know so many people have had billing problems and that is a concern for me. read more

Great space! Friendly staff awesome classes!very clean and well put together! I love coming here!

If I could put zero starts I would. First off they were not enforcing the mask mandate on 09/09/2020 and randomly enforce it now. I still know people who work out there. I had an issue where I couldn't breathe during a workout and was treated extremely rudely and was told they could cancel my membership. I asked for the PT to be cancelled too as I couldn't breathe which is a medical condition. I was told they would get back to me. Four days later they did and said I didn't qualify because not being able To breathe is not a medical condition. I said I did have one and told them what it was. My trainer admitted I told him about it. I have a voicemail from the trainning manager who said my trainer admits I told him about the condition. I was still told no refund for unused sessions. I asked to speak to her boss and the club manager called me. He was rude and called me a liar. Of course I got mad at him. He insisted there was no one above him to talk to. Even though by law I don't have to release medical information I offered to get my medical records, pharmacy records and a note from doctor about why I couldn't work out due to issues breathing The manager said too bad again your a liar and we won't refund you. I'm only asking for a refund of unused session not the whole prepaid amount. I would never go here as it is poorly run and if you have a medical issue you won't be refunded even though in their contract they state they will refund you for medical reasons. Too bad as the gym itself is a descent gym read more

So far so good will update review in a month or so when i use all the amenities, so far I love the sauna

when the gym opened it was great very clean well taken care if since they have closed an opened no one weres masks no one whipes down anything theres been a peice of gum in the mens shower for a week dust balls an hair around the flat bench an i have not seen a single person who works there come from behind the desk to clean nott happy with this gym at all an sad to say im stuck in this contract read more