I have had a good experience with psychiatry here, been coming for a couple years now

I have seen 2 different psychiatrists in this office and both have made me feel comfortable and safe. I am able to quickly get appointments when needed and getting in touch with my provider is very easy when I need a medication refill or have an emergency. The level of care provided is excellent. read more

Was going here for a couple of years and loved my therapist. But the last FEW months of therapy (5-6 months probably) they didn't tell me I didn't have insurance anymore. So then when I stopped doing therapy they sent me a bill for those months I didn't have insurance. I was on my moms insurance and they failed to tell me I was kicked off, so I had no idea anyway. But Cruz Clinic still didn't tell me I wasn't covered and just sent me a huge bill when I was finished. read more

I've had a hard time finding a mental health clinic where the therapist and psychiatrist communicated well & listened to my concerns. Cruz clinic has done that. They are compassionate, kind & trustworthy. read more

Very professional therapy and very helpful with mental health issues!!!!I would recommend Cruz clinic for anyone who needs help!!!!!

Receptionists are RUDE unless you're speaking to the nice male one I had yesterday! Autumn has been my psych for years and quite literally saved my life. I recommend her fully! read more

As a former employee of this clinic I can tell, beyond a doubt, that it is a wonderful clinic. It doesn't matter who you see, you will be in caring, compassionate and able hands at The Cruz Clinic. it was truly an honor and a pleasure to have the privilege to be a part of it. easily the best year of my life to see patients and myself grow as the months went on. I learned so much. read more

As someone who's worked a customer service job at home during the pandemic I can honestly say that a majority of the behind the scenes staff at Cruz Clinic are SO disorganized and unprofessional. Not only have they lied repeatedly about billing statements, if/when they were sent, records of payment, records of THEM calling ME, most of the office and billing staff that I have talked to have not only been unhelpful but also extremely rude. If it wasn't for already having a rep-or with them and not wanting to completely dusty over, I would not continue to use them. read more

This clinic is a joke. Paul Neamonitakis he is a patient assistant, He is always late for every appointment I have ever had with him. He said I could reach him anytime. I was having a hyper manic episode the worst in the 20 years I was going there. I called and got hung-up on. Then when I had my appointment he comes in 20 minutes late. Wonders why I'm pissed off. I told him I would give the the $6.33 a minute, laughed and said it's not about the money. He laughed when your unemployed $95.00 for 15 minutes.is quite a bit of money. I've been under doctor Cruz for 20 years He is not there very much anymore. I've never seen an office so poorly run. Do yourself a favor save your time and money and find some place else. Paul is a little to sensitive to work a what he is doing. He can't handle adult language or adult themed problems. He is liar and mental health profession is not the field to work in. Do yourself a favor and find another clinic to go to. Good luck. read more

This place is a waste of money. Don't bother. Will never follow through and billing dept is abysmal. Hey look, it's a past due notice, when we never even got a first notice. Awesome! read more

My daughter went through therapy here and they created problems and issues! I would like to enter a negative star rating if possible! Stay away from this place! read more

Do not waste your time with this clinic the Office Staff is very rude and condescending not to mention unprofessional. The Psychologists are not the problem as much as the Admin staff. read more

Don't waste your time and just go somewhere else , the staff here is very unprofessional, they lost my paperwork with all my personal information .. credit card ,( personal live events and traumatic experiences) twice , all the times When I call , Nichole hang out the phone and keep telling me that she can't transfer the call or give a massage to the doctor, I was trying only to get my medication but all I see that they just care about money and not about the patient's health . read more

This is more or less a review of their front office and billing rather then the person I went and saw. So here is a little back story for you. I decided to meet with someone before I was to "tie the knot" and get married as my nerves were getting the best of me. Don't judge me, it happens to the best of us! Anywho, I looked up places around my area that took my insurance and Cruz Clinic was fairly close by. When I called they asked me the standard questions and I provided them with my insurance information and was told I would get a call back in roughly 24 hours to let me know what was covered. Fortunately for me I got a call back a few hours later and was told I was good to go and that my insurance covered pretty much everything and I could essentially have unlimited visits and simply pay a $15 copay each time I went. They stated that all payments must be made prior to the appointment as they do not bill. No problem right? I get there, sign in, pay the lady my copay and have my appointment. All went well and after we got back from our Honeymoon I was to go back for a followup. I go and same drill. Sign in, pay the copay and have my visit. Everything went well and I felt there really was no need to go back. Plus the lady I saw was leaving to start her own practice and I thought that if I ever needed to see someone again i would just go to her new place. A few months go by and I get a letter in the mail from Cruz. Well let me rephrase that, I got a bill in the mail from Cruz. According to the bill it said I owed them another $250 and change for my two appointments. Surely this was a mistake so I called them to clarify and figure out what was going on. To my surprise it was not an error on their part. Even though they had told me that all I had to pay was $15 as a copay, this was not the case. According to them they never quoted me this and that they billed my insurance and this is what came back as my portion of the bill. My response was if that was the case then why did I only pay $15 each visit when their policy clearly states that the total amount for each session was to be paid in full before you can proceed? And also what is the point of running your insurance first to find out what you are and are not covered for if the information you provide them is not accurate? I am starting to wonder if they even ran my info before I went or just told me it was $15 to bait me in and then stick it to me in the end. I know it sounds a little far fetched, but they knew I wasn't planning on being a long term client there and that I was only planning on going twice so maybe they thought they could do a quick scam to make a few extra bucks? Oh God. Now I am starting to sound like I am a conspiracy victim. Maybe I should go see a Shrink about this... To this day I have refused to pay the balance and continue to fight tooth and nail with them until they agree to wipe the balance out. Here's to the little guy hoping to come out on top of this one. The best advice I can give is to always stand your ground and unless you want a billing nightmare, stay clear of Cruz Clinic. read more

I've never been the type of person to write a review on a business but I feel that my experience I've had will hopefully help other moving forward. I started going to Cruz clinic a year ago and started with one doctor who is no longer employed there. Within in my very first meeting the doctor told me that I was suffering from a diagnosis that takes 6 months of meeting to diagnosis. I was then prescribed one medication right away at a very high dose. I began to feel a rise in my anxiety and like any patient told the doctor I was seeing and they prescribed me another medication to help with the anxiety while upping the first medication. This was done within the first two weeks of being on the first. After this I began to experience a multitude of heart palpitations that at one point put me in the emergency room and when I had tried calling the doctor through the office they told me that they had no one in their system that matched my doctors name. So it made me question who was I even seeing. It wasn't until the next night that I got a voicemail from my doctor saying that they had heard what had happened and were sorry to have missed my emergency call to the office. Fast forward to 4 months in I tell my doctor that I feel that these meds are causing more harm than anything else because within these 4 months I had been prescribed 4 different medications. I asked to lower some of the dosages and take some out of my regime and was told basically that I didn't know what I was talking about and that I was going to have to continue them. We now reach July where I am still struggling with getting appointments to meet with my doctor where I suddenly get a call from the office telling me my doctor is no longer working with them and I will be reassigned to a new doctor. I meet with the new doctor and get made many promises to be heard and be put on medications that fit my needs and I finally feel that maybe I'm on the right path. It's now been almost 4 months since I've heard from that doctor and have been out of medications for now 2 months. I will never recommend this place to anyone I know as it seems the office is either too overwhelmed to handle their patients or there is not enough accountability for their staff to maintain the care that patients need who are seeking help for mental health issues. read more

The Doctors and Therapists care and have made a significant contribution to my well being. I began seeing Dr Cruz over 30 years ago and credit him with saving my life. This clinic values a holistic approach toward my mental health using the least amount of meds needed. read more

I've been seeing Paul at Cruz Clinic for over a year. The evening appointments are very helpful to my schedule. I have never been left waiting in the lobby for long as he is usually right on schedule. I would recommend to others. read more

Incompetent customer service over the phone. I had to call multiple times to make sure they got my old records. I asked them to let me know when they received them. They never did. First 3 times i called they said they didn't get it even though in my end it was confirmed they did receive the fax. Fourth time i called, they said they did in a "oh yea oops, we did receive it" kind of tone. Dr Shakir didn't prescribe any medication as she promised. She was supposed to see if my otc meds would be compatible with the prescriptions she would prescribe in another appointment. Never did and gave a b.s. excuse not to or to get a second opinion. (We all know otc meds have very little side affects with prescription drugs. i.e. Vit C. or D) I think she discriminated me for who i am and/or just didn't want to deal with my issues. It may be something i wrote about myself on the new patient forms..which isn't my fault. It's who i am. Unless they're a doctor from some "bible belt" state in the U.S., they're required by law in MI to give service to patients regardless of race, gender, religion/no religion, sexual orientation, etc. She seems nice on outside but I think she's taught to be that way. I would not recommend her. read more

Whole pace is horrible. Appointments never on time, waiting room is tiny, cramped, and pathetic. I saw Kristen or Kris, she straight up told me to remember that other people had it harder than me. I'm sorry but what kind of professional does that? Horrible place also saw doctor Sudhu I couldn't last more than 1 appointment with him before I switched read more

Came in as a new patient continuing therapy from elsewhere. Helen rejected my diagnosis and immediately jumped to many incorrect assumptions about my past. Within minutes she made claims like "I am going to end your relationship with [important person]" but couldn't state why. I decided to stop going to her and went to call the day before the next appointment to cancel but they were closed due to weather. I called again the day of and the woman at the front desk said that because they were closed the day before, Helen would waive the late cancellation. Sure enough, the late cancellation was NOT waived, even though they were closed due to snow. And on top of that, Helen called me from multiple different numbers to push me to come back. Advice to the clinic: get some real therapists and actually treat people, rather than sales people with social work degrees only in it for the money. read more

I'm only writing this review in response to Tim K.'s. I simply want to say that I've been happy with the therapy side of this place, as well as the billing. I did the same thing, checked that my insurance would cover it, etc. and they told me I had a $10 copay. I haven't had any issues with receiving any bills from them, and it's a very simple procedure each time I go to pay my $10 right before my appointment. So while I'm sorry another user had a hard time with this place, I just wanted to say that I haven't had a hard time and have been pretty pleased with this clinic. read more

If there was a way to leave zero stars I would. They are horrible. The amount of times I have been screwed over by this place is amazing. They do not care about the intensity of someone having mental illness and being in need of there medication. One should not have to go without meds for days in between them getting off their butts. Also the amount of times they have made me so frustrated and defeated that I cried is too many to count. Thank god im leaving and going somewhere else now. It's so hard to find a decent psychiatrist these days. I have been understanding for years because they are all just people but enough is enough. They are heartless pricks who just want to take tour money for minimal effort especially during COVID times. If you don't get a call when ur scheduled phone appointment is, they charge you you 50$ for a no show. Try to get that removed? Might as well get a lawyer. You try and fight it because they are wrong, they will just keep sending mail that says they'll send a creditor after you. Save your energy and sanity. Go anywhere but Cruz. read more

This clinic can always find you about a bill. They can't find your doc when you need them. Three crisis situation never talked to a doctor. Two different doctors same outcome. One doctor said I have 600 patients. Maybe it's about cash and not health care! So sad! read more

This clinic is there for one reason. Money. They have billed me for things I didn't owe three times in six months. They offer little to no treatment . Just meds . If you cancel an appointment within 24 hours of , they bill you fifty bucks. That is a policy some clinics have and its not exactly ethical but they take it a step further. They cancelled an appointment and later billed me fifty bucks for it. Also I had a copay up to $120 and had to pay it . I did. They took my money and went a head and billed me for it again. It's now in collection. Never trust a clinic that sits in an office complex . read more

I can't express how frustrating working with this office has been. The doctors are unresponsive and unhelpful and the staff don't even know how to schedule appointments. I worked with Dr. Sarah Scantamburlo and she only comes in once a week. It is impossible to receive good care from her. She put me on a new medication but was completely absent when I called saying that I was feeling sick and I had to wait for 3 weeks to even see her. When I called to say I was feeling extremely ill and she wasn't there that week so they said to wait till the next week. I made an appointment for the next week but when I got there they said they didn't have a record of the appointment and she didn't even try to fit me in that night. She said to make another appointment the next week all the while feeling incredibly ill. In the mean time, my medication ran out and she wouldn't order me the correct prescription. This was not the first time I had trouble working with her but this series of events made me realize it was time to find a new doctor. I can't believe how irresponsible she was putting me on a new drug and then being completely unavailable. I would avoid this clinic. The staff is completely incompetent and the doctors are truly lacking in compassion and responsibility. read more

My doctor no called/no showed for my appointment - I've yet to receive an apology from him or from the office manager. I've written the office manager a letter also...received nothing in return. HUGE disappointment. read more

Nothing but problems since the first visit. Counselors & Management Issues. Must pay before speaking with counselor. The first counselor was unable to work with us as he was uncomfortable with my child's situation. At that time he did not bill or charge us. But..... we had already paid $53.86 prior to speaking with the counselor as that is their policy. At that time we were referred to another counselor in the office setting up an appointment for the next week....WOW the billing issues that occur from there.... The first appointment consultation/orientation she charged $250, the next appointment she billed incorrectly and wrote it up as family counseling ($198.90) even though she was only seeing my daughter, the following appointment she billed as individual counseling ($170), the final visit she did not fill out the paper work correctly with the insurance company and I received a bill for $158.31 because of this. What really disappointed me the most about the Cruz Clinic was the complete disregard for my 9 year old child who was court ordered to speak with these people to help determine her parenting time with her mother. Counselor actually told my child that she is not comfortable with her talking about her mom because she doesn't know her. The mother tried to call numerous times to speak with counselor with no call back.It takes all day for Amy from billing to return your phone call unless you go through management. Speaking of management Ida is the one who said that they could take my child's case. Then referred her to numerous counselors of which all were uncomfortable with the situation. When I spoke with her regarding the problems she said we don't do evaluation for court... I asked why did you take our case then and tell us you did in the first place..... she had no answer to that other then I thought she might be able to help..... she was not the first counselor chosen by Ida. When I expressed my concerns about how the counselor spoke to my daughter she asked did you want to talk to speak with the counselor about that?.... Really and she is the manager. The prices above are what my insurance was billed. I still paid out of pocket at every visit. Then received another bill from Cruz Clinic stating I still owe more money...... Waste of time and money........ So don't waste yours! read more

I am in complete agreement with Tim K. This office is out for nothing but money. They're probably billing for a complete hour and only spending 15 minutes per visit to give out meds. I am so disgusted with them. I mentioned to Dr. Don Dailey on two separate visits I wanted therapy, not just my medications but he couldn't be bothered. And heaven forbid you have to cancel an appointment the morning of due to the death of your mother because their "policy" is you will pay $50.00 because it wasn't 24 hrs notice. As if you're supposed to know your mom was going to pass away. I needed my medications renewed that day too but no, they would not call them in because policy stated I had to be seen first. Just what I needed on the day my mother died....a $50.00 bill and no medications to come for the next few days. After the week passed....I couldn't be seen until that balance was paid in full....nice office policies huh? While in search for a new doctor....I was stuck with this place. They did call me one time to cancel their appointment and when I told them to credit my account $50.00 they laughed. I guess the doctors there think their schedule and their time is worth more than yours. It's okay to inconvenience you, but don't ask any favors of them because the Cruz clinic staff of females will quickly draw claws and make sure you know that they are the ones in charge of you, and they have the upper hand. This office and these doctors DONT CARE ABOUT YOU, THEY CARE ABOUT MONEY. I'm filing a report with the better business bureau and I'm notifying my insurance company and even Medicare that this office needs to be investigated on how they're billing. I'm fed up!! read more