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    Surenda Kelwala MD

    5.0 (2 reviews)

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    2 years ago

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    Livonia Counseling Center - Livonia Counseling Center

    Livonia Counseling Center

    3.3(7 reviews)
    1.1 mi

    I called four times in less than ten minutes, and the four clueless people I spoke to could not…read moreanswer a simple question like what Insurance do you take. So based on that complete ignorance and clueless people, BOYCOTT this CLUELESS BUSINESS,who employee completely clueless people. Not sure how this place even stays in business. Care quality,does the staff even know what that word means,I am quite sure that they can't even spell the word quality. Type of care it seems like they don't even know what type of care they offer so this business claims to offer mental health services, well sure not from what I experienced on the phone ten minutes ago. It seems like this business has no clue what the hell they are doing. BOYCOTT this CLUELESS BUSINESS and the IGNORANT and clueless people they call a staff.

    This place clearly doesn't have people's best interests in mind and they're LAZY! You're supposed…read moreto schedule an appointment through a call center. The call center representative scheduled me a VIRTUAL appointment not even an actual appointment and said they'd call me when the date of the appointment came close. I never got a call or anything and when I call them with the number the call representative gave me they say I got the wrong number and immediately hang up on me. Lazy pos. I will be getting therapy someplace else.

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    Livonia Counseling Center - Livonia Counseling Center

    Livonia Counseling Center

    Livonia Counseling Center - Livonia Counseling Center

    Livonia Counseling Center

    Livonia Counseling Center - Livonia Counseling Center

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    Livonia Counseling Center

    Michigan Behavioral Medicine

    Michigan Behavioral Medicine

    1.0(3 reviews)
    0.1 mi

    Initially waited 7 weeks for the new patient appointment. After this first appointment, have left…read more4 messages for call back just to get information on additional help support as Dr here said he could not do anything to help. Their website specifically states they provide cognitive and behavioral therapy as well as TMS for OCD - yet he says he cannot help-- and no one in either office location cannot help- But then cannot provide ANY other recommendations for where to seek help? This "doctor" should not be in the business of treating ANY patients with this lack of care or concern.

    Wish I could give a big fat ZERO. Absolutely the worst experience. Billing issues. Not running…read morenew and provided insurance. Had 9 sessions that did not get charged to appropriate insurance. 3 insurance changes while going to this practice and screwed every time there was a change. Separated from wife and was not getting statements. They never picked up the phone to call. Kept the sessions rolling and never letting me know of a balance that does shouldn't exist. Went round and round, once realized, with the practice management providing the previous insurance and current to run for the sessions. Even called my insurance to ensure they could still run the claim. More back and forth and ran wrong ins again. The incompetence with this practice is shocking. I ended up paying $1000 to keep this off my credit report. Had no choice. I have NEVER been without insurance in my entire adult life and these people forced me to pay for something my insurance. Over with a $20 co-pay... These people including Dr. Palouse couldn't care less. This is how they treat the mentally challenged and I was a client for 4 years. Forced to start over from scratch with new team. Total waste of money and time. And good luck with any appointment that runs on time. Even show up to appointment and they claim there is nI appointment. Just horrible scheduling on top of everything else.. As well, you will eventually experience the rude and high turnover office staff that are truly incapable of appropriate customer service, working through billing issues or insurance issues. I watched these people treat some very challenged individuals with very little tact! Steer clear from Dr. Palouse and his circus at Michigan Behavioral Medicine. Count yourself lucky if your reading this review.

    Surenda Kelwala MD - psychiatrists - Updated September 2026

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