I got several bids from house cleaning businesses to clean our new home before moving in. ADW was…read morelocal with the most affordable bid. The owner was friendly. Her bid was $200 less than others so I went with her. On the day of cleaning, the owner asked me what my priorities were and I told her I wanted cabinets and cupboards cleaned so I could put things away, floors and then windows. After about 2 hours of cleaning, the owner came to me and said I've almost used up the amount quoted on the bid and they had not cleaned everything. I was a little taken aback as I thought the bid was a final amount. Nevertheless I agreed to almost $200 more so that all cabinets and cupboards would be cleaned. At the end of the day, I realized there were a total of 4 people cleaning so I thought with all that people power my new home would be ready to move in. The following day I looked around the kitchen and realized one kitchen drawer had not been cleaned as it had dried on dark liquid in the bottom. Another cabinet had dried herbs and toothpicks. I was shocked so I looked around the rest is the house. Some of the windows blinds were cleaned, others were not, even in the same room. (I had not asked for blinds to be cleaned but the inconsistency made it confusing. ) Only one room had the window sills cleaned. Because the house had been empty for a while, dead flies were present in almost every window. There didn't appear to be consistency in the cleaning so I ultimately went through the house wiping out cabinets and windows. I sent the owner this information just for feedback, hoping she would appreciate receiving this feedback to improve services. Instead, I received an email telling me her move in bids are usually much higher and there were more cabinets that needed cleaning than she originally thought. (This is a 2200 sq. foot house) So no apology or acceptance of mistakes made. Very disappointing. I wanted to support a local business and had hoped it would be more responsive to feedback. I was wrong.

The crew was very good. We had 4 cleanings that came in 36% over quoted price with no explanation…read more Numerous attempts to call went unreturned. I can't explain the overcharge. Didn't authorize anything but a flat rate. Credit card dispute team will decide. What a pain en el Como se llama.

I am a property manager in Eugene and we use Simply Clean for many of our turnovers. They always…read moredo a great job and get it done right away. You won't regret calling them!

Employees of this company were late and stole from my home, dont reccomend simply clean unless you…read morewant your stuff to disappear. Owner shannah called me a liar when confronted.

DO NOT give these people a deposit before the work is done! Gave them $200 deposit and they never…read morecompleted anything! THIEVES!!!!!

Paid $150 for a small one bedroom apartment to be cleaned. Left behind some type of residue on…read moreshelving that was not there prior to them cleaning. Contacted them afterwards and was blamed for it myself. Unprofessional, unreliable.

I never heard back from them about service so they must either be very busy or not concerned about…read morethe job

AMAZING!!!! I called Middletons on Sunday to see if I could get my apartment vacuumed the next…read moremorning as I had a neck injury and am really sore. I have family coming up Monday. Graciela answered the phone. (surprised because it was Sunday) She was SO helpful. She made time for me on Monday morning!!!!! She showed up on time and got to work. Man!!!! My place has NEVER looked so clean! It is a REALLY professional job...she even got under the rugs, and everything is spotless. I have had cleaners come before, but this was the next level. I would recommend Graciela and her cleaning service to everyone! Friendly, kind, incredible value, WAAAAY better than anything I have experienced! Thank You, Graciela! I will be back!

I hired this company to clean up a rental property that had been neglected. I thought the team was…read moredoing a good job however, after they left I found several un-clean places, including the toilets, window sill, and kitchen floors. I had to spend hours cleaning after them. The bill was also $200 more than the estimate. I made SEVERAL attempts through email, phone, and text to contact the owner to discuss the bill. She only responded with a text saying she takes the summer off to be with her kids. She only lowered the bill after I sent photos of the poor quality of the work. If you want a company that does quality work and communicates I would steer clear of this one.

I hired them years ago for a move-in clean for our new house. They did an amazing job. The garage…read morefloor was left filthy by the prior owner and they worked and worked to get it clean.

I asked for a deep cleaning and I was very disappointed. They asked me how it was before they left…read moreand looking over things it looked fine, but the next couple of days I found so many things that were not done, silly things, like half the dining table was cleaned and half was missed. The kitchen counters were not completely cleaned, they didn't move anything it seems and in the back corners they just didn't touch it at all. They kept asking me if I wanted things dusted, I was shocked, of course, it was supposed to be a deep cleaning. The floors were not done well, the base boards were incomplete, it was not a deep cleaning. There were many red flags I should have listened. They place got broken into the day they were supposed to come so they cancelled, and said they would call me later in the day to reschedule, that was a Friday. I didn't hear anything, no problem these things happen. But I never got a call back and I actually had to call them on Tuesday to get it rescheduled, and Neal just said so sorry I'm really not a flake. So ok, I get it, things happen. But after the poor cleaning job, I emailed them because they were leaving for vacation. I mapped out all the things that were missed and that I was disappointed for the cleaning. It has now been 3 weeks since I emailed them and I have not heard a peep. So long story short, they are unprofessional and did a very poor job. I would stay far far far away from them.

Great service! A++++! You won't go wrong with this company…read more Super flexible, accommodating and reasonable pricing. They are happy to go above and beyond and make your home shine.

A very disappointing experience…read more - Two women showed up, looked through my house, and gave me a price quote and a date and time they'd be arriving. There was no mention of any other steps. - Today, the day before the appointment, I texted the owner to confirm when they'd be arriving. She informs me that the two women who showed up are saying they appointment was never confirmed.' - I ask what part of the process was missed, because when they left we had a confirmed date, time, and price, and there was no indication of any other steps. - No reply. I wish I could give them a full rating, but it's 14 hours before my scheduled appointment and I'm now told no one is going to be showing up. Very disappointing and very frustrating. I wish the owner had communicated with me through this process.

I've trusted Marbel and her team with various of my rental properties in Lane County. They're…read moreefficient and fair with their pricing. Plus the work they do is outstanding. Marbel herself is very kind and approachable. Thanks again for everything you do, especially during the pandemic. Muchas gracias!!

I'm leaving this review in real time. We had a messy potty training incident. I called at 1:30 pm…read moreand it's 3 pm and they're done. They had a sale and were able to get us a deal so we had all three carpeted rooms in our house cleaned. We've used them in the past for less urgent issues as well and they always take good care of us.

Poor customer service. Late arrival. Stains still visible in living room. The "special" price…read morewas not there. Almost 280.00 by the time they tacked on all the extras, and no 20% off the additional costs' as advertised. I would not recommend them, go with Stanley Steemer. I waited a day before I made this evaluation. I admit I was not happy yesterday, but after a day to calm down, I stand by my evaluation. Use anyone else but them!!