I came for this place's one year anniversary party and that's how I obtained photos of the interior…read moreto post on Yelp. Normally, customers are not allowed to bring electronics and devices past a certain point because the whole concept of the bathhouse is to unwind and step away from the busyness of everyday life. It it absolutely necessary to do so at times and this place truly helps to relax and reset. Urban baths Folsom is the first franchise offshoot from the popular Asha Urban Baths in Sacramento (which is also a great place but that's for another review). Guests check in and go into a coed changing area to lock up their belongings and change into something comfortable (swimsuit or another water outfit). Shoes are provided, towels can be rented for a nominal price. Once changed, with all electronics squared away, one may then enter the bathhouse. The main room is wheelchair accessible and contains both a massive warming pool and a smaller pool to the side that's much colder. The idea is to repeat a process that is proven to be very beneficial for the body--soak in the warming pool, sweat in either the steam room (pictured while it is off, but this room gets VERY steamy) or the sauna (smells so good in there!), and then cold plunge in the cold pool. Guests can repeat the process as many times as they would like. There are showers for rinsing off sweat before going back into the pools so if a cold plunge isn't your thing, you can turn the shower water a bit cooler and rinse off that way too. There are also lounge chairs and big bean bag chairs for people to sit in and converse in library-appropriate voices. The bathhouse isn't the only activity. There is also a sound immersion or a salt lounge experience. I've done the salt lounge and it's a very relaxing 45 minute session with two hour access to the bathhouse after. There's also a massage experience one can book--again, the bathhouse is there for once the session is over. I personally love this place. The staff are so friendly and the aesthetic really does make a person feel they have stepped away from the world for a time. I like being disconnected from my phone. The water temp is always perfect for me. The scents and the music and the ambience are just what I need to get away. It's great knowing such a nice, female-owned gem is only just down the road for me to visit whenever I feel life becoming too overbearing.

Staff was rude, my masseuse kept talking during my entire massage when I was trying to relax. The…read moremassage was not good either. I felt worse afterwards. She also started 15 mins late and didn't extend our time so I only got a 35 min massage when I paid for 50 mins. Nobody acknowledged my concerns either.

Signed up for a 3 month subscription to try out the IV drip. After 3 months I decided It wasn't for…read moreme. Now I'm being charged after 3 months and unable to get a hold of anyone to cancel the subscription. It's been over a week and all I get from the store is that only management can cancel the subscription and no management has been available for over a week. Meanwhile my credit card keeps getting charged.

Hi everyone, I need…read moreto tell about this place and how much I appreciate all the ladies there. Today I had a issue, it was a me issue and everyone there understood, did not get angry or frustrated and were just kind. Working with people all the time you have to have a personality, that is flexible and always thinking of the person in front of you and what they may be going through. Today was just another day of a challenge for me, and, thank you to you all at Arctic Elevation today! You made me issue easier, when it was already difficult for me. Have a beautiful day everyone! Always listen to the little things in your life and appreciate them. Lily

Consistently great service at this Restore location! Bree…read moredoes a great job on Neveskin services!

I called to clarify my membership benefit, the esthetician who answered was unable to help me and I…read moregot a call back 6 hours later by "Cherish" - I was met with an extremely unprofessional experience with Cherish, the manager at Restore Hyper Wellness. I asked a simple question about my remaining membership credits (my monthly membership cost $299) and was met with a shocking level of rudeness and condescension. She repeatedly talked over me, was dismissive, and came across as outright argumentative instead of helpful. It felt hostile and completely unnecessary for such a basic inquiry. My inquiry was not resolved (how could it be when she was so focused on being contentious) This is not how a manager should treat customers-especially paying members. Really disappointing. Def should have just gave Jaffy a raise instead of replacing him.

Everyone was very welcoming and pleasant. There were 5 of us and they were able to accommodate all…read moreof us last minute for a spa date! This is our new favorite spot for massages and facials when in the area. Thank you for such a lovely relaxing time. We were all satisfied with our services, thank you!

I had the most amazing experience at Serenity Spa. Get there early to enjoy the little touches…read moreprovided in the waiting room...not to mention the small store front. Amy Stamper was the master of the Stress Massage I signed up for and she is awesome! 90 minutes of being cared for and working out the distress I have been carrying around - priceless. I am so grateful!

I had Stephanie as my Esthetician and Penny as my massage therapist. Honestly it was one of the…read morebest, if not the best experience I have ever had. Stephanie gave me a wonderful facial and also taught me so much about my face. She answered every question I have and gave me the best product recommendations and tips for things I should change at home. I will forever go to her. Penny had hands from Heaven and her massage had me feeling extremely relaxed. She stretched me while massaging and her technique was unlike anyone else. I will recommend everyone to this spa!!!

I recently booked a group massage and facial spa package and, unfortunately, the overall experience…read moredid not meet our expectations. Upon arrival, we were directed to a very small locker room. From what I recall, there were no locks on the doors, which made the space feel less private and secure while changing. I want to recognize the massage therapists and estheticians, as they were exceptional. They were welcoming, professional, and provided excellent service. They were truly the highlight of our visit. Unfortunately, our experience with the front desk staff was disappointing. When we booked the spa package, we were not informed that the relaxation area was an open space located in the lobby with only room dividers for separation. We had expected a private relaxation room, so the open layout was surprising and did not provide the peaceful atmosphere we anticipated. Additionally, no one explained which amenities were included in our package upon arrival. There was a red light therapy room adjacent to the relaxation area, and we mistakenly assumed it was included. A front desk employee responded by raising her voice and informing us that it required an additional fee. A brief explanation of the available amenities and package inclusions at check-in would have prevented this misunderstanding and created a much more positive experience. The refreshments also felt underwhelming for a spa package, consisting of packaged Costco madeleines, Lindor chocolates, and lemon water that was described as infused water. Finally, the relaxation area itself was quite small, with only two spa chairs, a table, and two couches. It did not appear to comfortably accommodate a group of up to ten people. Overall, while the massage therapists and estheticians provided outstanding care, the lack of communication regarding the spa package, the limited and public relaxation space, and the unprofessional interaction with the front desk staff significantly impacted our experience. With clearer communication, improved customer service, and more accurate expectations of the group amenities, the experience could be greatly enhanced.

What an amazing experience! I visited Rae for a session with…read morethe Hocatt Ozone machine and I was not disappointed! First she ran a biofeedback / energetic diagnostic test and gave me so much insight about the current working of my physical body. Then I sat in the Ozone machine for about 30 minutes while she kept me company and shared great conversation. Finally she put me on her bio-mat with vibrations, heat, crystals and meditation on headphones. It was blissful! I will be back and continue to utilize her services.. Can't wait to check out the other offerings in future opportunities. Thank you dear Rae!

Huge huge scam to sell customers the idea that a bin of water with an ionizer is removing toxins…read morefrom the feet. 100% false and fake!

Came here for a salt float and this was my first time. Kind of weird that you're floating in water…read moreand not sinking but then it's like you're laying on a bed. Love it how you have your own private shower. The person at the front desk tea helpful and gave clear instructions.

I had never floated before and honestly had no idea what I was walking into. Mildly nervous? Yes…read more Convinced I might accidentally flip over and forget how to function? Also yes. But Gaby immediately made everything feel easy and welcoming. She explained the whole process beforehand and made us feel totally comfortable. Once I got in, I was shocked at how relaxing it was. I chose to turn the music off, and the dark room + complete silence ended up being exactly what I didn't know I needed. With no phone, no noise, no distractions, my brain finally had a chance to breathe. It's amazing how much mental clutter we carry around without realizing it. My days can get chaotic, and I tend to push important thoughts to the back burner. But just laying there in the quiet gave me the space to sort through things calmly and clearly -- almost like a mental reset button. I walked out feeling lighter, clearer, and honestly a little proud of myself for trying something new. Highly recommend if your brain needs a vacation. Gaby is wonderful, and I'll definitely be back!

Among my favorite gyms anywhere. This is a "nuts and bolts down to business" old skool neighborhood…read moregym. So if you're looking for a pool and pedicure and your ass pampered and powdered ... head elsewhere! Hightower the man runs a tight ship, but is nice as can be and always happy to help and give advice or just shoot the shit. A GOOD gym has all of the equipment you'd need for a solid workout, but a GREAT gym inspires you to use it!

I am writing to share feedback regarding my experience at your facility. While the quality of your…read moreequipment is excellent and the 24-hour access is highly convenient, the current training environment presents significant challenges due to inadequate climate control.Given the premium membership rates, the lack of active air conditioning is a notable concern. This issue is compounded by the fact that the ceiling fan remotes are inaccessible, and the industrial floor fans remain locked in a storage room. Currently, the only operational fan is positioned by the front desk rather than on the training floor where members are actively exercising.To maintain a safe and productive environment, a facility must offer adequate ventilation regardless of outdoor temperatures. The lack of airflow forces members to take excessive breaks and crowded around the front desk to cool down. This directly hinders athletic performance, prevents members from reaching their training goals, and raises concerns regarding heat safety.I value this gym and the community here, but proper ventilation is essential for high-intensity training. Unlocking the available floor fans and ensuring the ceiling fans are operational would immediately improve the member experience and justify the membership pricing.Thank you for your time, attention to this matter, and your commitment to maintaining a high-quality facility. I look forward to seeing these adjustments implemented.

I come here because it's right by my house and have had a lot of massages over the past year. The…read morespa itself is really nice and relaxing. A couple times the massages were just okay, but any time I've seen Salem they have been amazing! She's consistent and really listens to me when I tell her where I'm hurting and my problem areas . Super relaxing, perfect pressure, she's professional and I always feel so much better afterwards. I highly recommend her! I do have a few things I wish they could improve on: *Having a couple designated parking spots in front for the spa would be nice. I usually have to park super far away and the parking lot gets a little chaotic because of the gym. *I wish they would ask me if I want to rebook before I leave! I always mean to ask but I'm usually too sleepy to think about it but I would probably come in so much more often if they did. *I don't receive appointment confirmations or reminders. I always remember but it would be nice to know that my appointments are confirmed on their end.

Asante Spa has great facials and massages. Brittany, Heidi, and Megan have provided my group with…read moreexcellent services. That being said, Asante is not good for groups. My group of 3 has tried to set up spa days at Asante multiple times, and it is always very difficult to schedule. Asante just does not have the ability to accommodate groups. The spa manager, Tracy, is rude and unpleasant to deal with on the phone. We kept going to Asante, because the massages and facials were always great. Our last visit was the final straw. We had two derma plane facials and one massage scheduled. Tracy had to call to change the time of our spa services because they had an esthetician leave and had to schedule one facial with a new esthetician. The facial type was NEVER mentioned during this call, only the time change. When we arrived on the day of our spa services, the esthetician was not certified to do a derma plane facial. This was a surprise to us, and when questioned the esthetician brought in Tracy, the spa manager, to help figure it out. Tracy came into the room with a very negative attitude right away. She insisted she did tell us about the facial type changing during the phone call. She was unnecessarily aggressive and rude. She offered no apologies or willingness to figure out the situation; she simply wanted to argue that we were told about the change. A different type of facial was not a huge problem; we were just surprised about the change and had never been informed. The esthetician provided great service and was apologetic over the situation. When we were ready to pay, Tracy was at the desk. She did end up giving the facial free. Again, she was not friendly, or apologetic. Her exact words were "I'm not going to make you pay for a service you didn't want," with the same aggressive tone. Tracy's approach to the situation was just bad overall. Tracy is not someone who should be the face of a high-end spa like Asante. She has really given us a negative impression of Asante.

I would give Stacy 10 STARS, if I could!!!! She is simply AMAZING, very in tune with your body…read more I've been seeing Stacy for about 6 years for full body massage. I have had massage from four or five other therapists, Stacy has an extra intuitive component that places her above the others.

This is a wonderful place to get a therapeutic massage. Stacy is very knowledgeable about massage…read moretechniques and gives a great massage! The atmosphere is very relaxing with quiet music and a fireplace. I highly recommend her.